Chevrolet Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Juli Gallant
a month ago
Here is a lengthy review of the parts and service department...I had an encounter with Dave (in the service department) about 1 month ago. My key fob lost all of its buttons and I needed a new one. I inherited the car from my deceased mother, and the registration is not yet in my name. Dave spoke down to me, telling my I needed court paperwork before he would send me to the parts department to have the key ordered.I always have all court ordered paperwork with me. I went over to the parts department, gave them all of the required documentation (the gentlemen in the parts department were wonderful. Very friendly, helpful, and sympathetic towards the lost of my Mother. It really meant a lot.Unfortunately I did not get one their names. Cole helped me with the ordering of my key, and a very tall gentleman with hair that was shaved one the sides and pulled back cut my key for me. Both of them were amazing. Whatever they are getting paid, it is not enough!Back to Dave in the service department. The parts gentlemen informed me that my key needed to be programmed, and sent me back to Dave. He said that fob didn't need to be programmed. He told me to take my old key, start the car, then immediately turn of the car, and use the new key to start it. "If that doesn't work, then you can come get me." I understand that this was not a difficult task to preform, he could've offered to do it.This brings me to part 2...My rear windshield broke on 03/07/2024. I called the dealership to see if they could fix the back windshield on my 2013 Chevy Malibu (that was purchased brand new at this dealership).First I was transferred to the parts department. I explained that I would be paying cash to fix the windshield, as I did not want my insurance billed for it. Once again I spoke with Cole. He was amazing. He found my windshield, and apologized that it was not in stock and would take about 9 days for it to be available in shop. I stated this was fine. He quoted me the price of the windshield.I asked to be transferred to the service department, knowing that there would be a service charge to install my windshield.I was then transferred to the service department, and spoke with Dave.I explained that I was going to order my rear windshield through Alan Webb, and was inquiring how much it would cost to have it installed. Dave stated it was the type of windshield that just "sticks on", and told me it would be cheaper if I took it somewhere else. I asked why would I buy my rear windshield through the dealership, then take it somewhere else to be installed? He once again stated that it would be cheaper to have some other company do the work for me.I had the cash to pay for the rear windshield and installation. I felt as if I wasn't worry or deserving of his time.I absolutely will never go back to Alan Webb Chevrolet part department. Dave ruined any trust or loyalty that I had with Alan Webb Chevrolet.I would give the parts gentlemen more than 5 stars if i could, and negative stars for Dave in the service Department. Sadly 1 star is as low as it goes. Thank you for nothing, Dave.I may be one lowly customer, but hopefully others who have had terrible dealings with Dave will come forward and say something.

  John Clark
2 months ago
I bought my car here 10 years ago, and I've been bringing it here for oil changes and service since then. The service has always been good, but because of my most recent experience with the service department, I won't be going back.After taking it in for an oil change they found evidence of some seepage, so I asked them to fix the problem the next time I went in. They kept the car from Thursday to Monday, and when I got there Monday morning to pick it up there were mouse droppings in the cup holders!I asked the service adviser, John, to come look at it. He said it was just plastic, and he could have the service team vacuum it out. I told him if he was sure it was just plastic then I'd clean it myself since I was going to go home and clean the whole car anyway. When I got home and wiped out the cup holders with a cleaning cloth though, it was definitely not plastic. The droppings were smearing brown on the cloth. I sent a message that day through the Chevrolet website, but never heard back.I ve lived in my house for two years, and have never seen any evidence of mice in the garage, in my car, or anywhere else. I keep my car clean because I have OCD, and don t like the thought of things being dirty.Flash forward through two days of driving the car and smelling heavy exhaust fumes, and I went out to my garage Wednesday evening to find a puddle of oil all over the floor. Instead of fixing the leak, they'd made it worse, and it had been dripping on the fan belts and getting splattered under the hood. The exhaust smell had been from the oil hitting the hot engine and burning, and the drip had gotten bad enough to lose most of the oil out of the engine while it sat in my garage for a day.Thursday morning I called the service department for a tow truck, asking to speak to the person in charge, Adam Ahmadi. He wouldn t acknowledge the mouse droppings I d found, and after I rode with the tow truck driver to the shop, Adam didn t even take time to speak to me. His team found a loaner car for me, and I left.Two days later, on Saturday, I went to get my car. Before I got in I popped the hood to see if they d cleaned the engine. There were still oil spills and splatters all over, but because it was Saturday there wasn t anyone there in the shop. The person I talked to at the front desk also tried to play off my frustrations by saying that because the car is a 2014, of course it s not going to be squeaky clean under the hood. I told her that the mess was not due to the age of the car, but the fact that their shop caused a major oil leak, and hadn t cleaned up like they should. I took the car home, but it still smells like burning oil after driving any longer than 10-15 minutes and getting the engine hot enough.I had planned to just try cleaning the engine myself, because I didn t want to have to deal with them any more, but when I got in the car this morning there was a napkin shredded on the passenger seat and on the floor near the dash. The mice that got into my car while it was at the service department over the weekend are still there! I ve had to clean up messes twice now.I immediately drove to the dealership to talk to Adam directly, hoping to show him the evidence that there are still mice in my car. He offered to vacuum the mess, but when I asked if they were going to do anything about the mice still being there he said, quote, We re not responsible for what happens to your car while it s on our lot. He also said, If a rock falls out of the sky onto your car, it s not our fault. We re not responsible for what happens to your car while it s on our lot .If they re not going to take responsibility for their problems, or clean up the messes they make, do you honestly want to gamble on bringing your car here. Their website says Quality Service is Standard , but that doesn t seem to be the case anymore.

  Don Carlson
5 months ago
It s too bad that we can t give negative star reviews, this company does not deserve 1 star, horrible service, I bought the oil changes but I guess the fine print says you get 2 a year (we are supposed to keep track of that even though they have the records that tell us if we have to pay for an oil change or not since we paid for it ahead of time when we bought the rig). The scumbags charged me double what a regular oil change place would charge for the same service, so Alan Webb Chevrolet will never see my business again. Jessica at the desk was horrible and very indifferent. I should have checked their reviews before I gave them my business, not surprised that they have such terrible reviews after my experience.

  Dale & Carol Scott
a month ago
David Sailer our Service Rep, did an outstanding job getting our warranty work done our 2024 Equinox. He was courteous and a true professional in getting my work done. Thanks Dave

  Breelynn Horton
6 months ago
I bought a 2017 Mitsubishi mirage g4 in April 2023! I paid an extra $3k to have my car service and looked at if it needs service. A month of owning this car the car started to shake if it goes too fast. The car steering wheel shakes really bad if you go past 55MPH! The car also makes any tires on the front driver wheel not round anymore after a month on that side! The service center never wants to work on my car or figure out exactly what s wrong. They also only have 1 guy who can see Mitsubishi! Anytime I ask to see them to service it it s well it s a Mitsubishi and we don t know how to work on them THEN WHY YOU SELLING THEM AND PRESSURING ME TO PAY AN EXTRA THOUSAND FOR MY CAR TO BE SERVICED. I Paid $2k for my wheels and my wheel bearings to be fixed after owning it for 3 months and my transmission and clutch need to be replace. I ve put over $3k in repairs in this car. I would never buy a car from Alan Webb again. Also they gave me a list of repairs that need to be fixed when I bought it so a lazy company

  Jared Long
5 months ago
I called to inquire about a vehicle and was given a price and after I told them I would take it they then increased the price by 3k. Tried to tell me it was because the diesel 2023 suburban are rare. Shady dealership at best.

  Marshall Ledbetter
6 months ago
Very disappointed with my experience in the Chevy service department. I was refused service to even check my vehicle in due to it being older than 20 years old they say. It just bothers me there was no plan B offered at all. I regularly take my 30 year old Toyota in for service at McCords and they respect my older vehicle as they would any other. I was disappointed with the there s nothing we can do treatment. Thankfully another shop took care of me.

  Viking Wolin
8 months ago
I called them a week ago and left VM and spoke with a lady trying to schedule service, she said she can't schedule it but someone will call me back. Week later still no call back. The bad news is this is the only Chevy dealership in Vancouver and their customer service sucks, good news is this is my very last Chevrolet.

  Breelynn Bailey
5 months ago
OVER PRICE CARS! TRY TO TRADE IN MY VEHICLE TO FIND IT ITS ONLY WORTH $8k I PAID $18K! CAR HAS BROKEN DOWN SEVERAL TIMES. FIRST WEEK OF OWNING IT THE STEERING WHEEL STARTED TO SHAKE AND THE TIRES ARE UNROUND! CAR LOVES TO SHAKE AND TRY TO DRIVE OFF THE ROAD! JUST SAVE YOURSELF SOME MONEY DONT BUY FROM ANY ALAN WEBB! THERE OVERCHARGING FOR CARS LIKE MY BF CAR THEY CHARGED $28K WHEN BRAND NEW IS $28K

  Christina Roush
3 months ago
Megan Murphy in the service dept. Is amazing. She places customer satisfaction first and definitely makes the experience positive.

  Norman Berg
10 months ago
As a "First Time" visitor to the Chev. Service department I was expecting a welcome for my "Certified Pre-Owned" Chevrolet Colorado. However, I was totally wrong!!! I was 1/2 an hour early to my Service reservation. And I was told to go to the visitor's area and just wait until I was called. I will not go into the following issues and why I left without having the service preformed, but I will certainly tell others of my experience at Alan Webb's Chevrolet Service department.

  Marla Rockhill
a year ago
My elderly mother and I were on a 14 hour road trip earlier this week when our Equinox had a problem on the freeway in Portland, Or. We went to Alan Webb Chevrolet to have it fixed. When we got to the service advisor, she told me We don t have the time, I don t have anyone who can diagnose it right now. You can go to Auto Zone and have them scan it. She didn t care that we were on the road, that my mother is elderly or that we were having problems. She sent us to Auto Zone and went back to her desk. Her horrible service is a reflection of the dealership. She didn t ask us any questions as to what happened, how far we were traveling, what sound we heard, how old the car was, nothing.I tried calling the service manager, Floyd, today a total of 6 times, leaving a voice mail on the 3rd try. No response from anyone. Shame, shame on Alan Webb Service Department for their terrible customer service. Being from the Portland/Vancouver area, I will never be back and will be passing this information along to friends and family.Service: Auto engine diagnostic

  Tasha Quigley
2 years ago
I Took my car in for a recall on my airbags yesterday. AFTER signing paperwork I was then told that my dash was cracked and was asked if I knew that it was that way before I brought it in. I told her no there was no crack before bringing it in, but then she immediately turned it around and told me there was no way they could have possibly done it, And that it s a common issue that happens from the sun. We have other vehicles that do have dash cracks from the sun but this looks completely different then those, it s a pressure crack. I was also told that this has happened to others before and it s a $2,000 fix. I think it s odd that she told me they have had other issues like this in the past but didn t take the steps to insure this was already a problem befor they began.So again they know this is an ongoing problem but yet failed to take pictures or call/text to inform me of this problem before going forward and working on my vehicle. I called to speak to a manager but got a call back from the service lady who did my paperwork instead. I feel everything I say to this lady is getting turned around as it was my problem from the beginning, and I should have been aware of this issue before bringing my vehicle in. Yet I know there was no crack in my dash before bringing it in because as I had just detailed my vehicle. Looking at the rest of the dash you can tell these cracks are so fresh that dust hasn t even had time to settle in them. I feel like I m just going in circles talking to this lady and will be contacting the GM to see what we can do to resolve the issue. This is the kind of service you get when I have bought vehicles from them in the past, and have sent family to them who have purchase vehicles as well.

  Alec Martinson
11 months ago
I bought my car from Alan webb and I use their oil change service. I have had no issues and the service has been great. Customer is especially great, I usually work with David.Service: General repairs & maintenanceService: General repairs & maintenance

  Beverly Evans
2 years ago
The service that I m talking about is being able to schedule maintenance online. I have been going to Alan Webb Chevrolet for all of my maintenance of my Equinox. Last week I realized it was actually time past time for me to get the service done of oil change and tire rotation. It was late at night so when I looked it up online I saw under Alan Webb Chevrolet it said schedule your next service online. So I clicked on it and proceeded to do so which took me to today which is 18 October and there was a 2 o clock open so I took it.The next day I noticed that I had an email confirmation of this appointment. Yesterday I had a reminder of this appointment. So today when I showed up at two and was told that I wasn t in the system for an appointment and they do not have any service such as this one on Mondays I was flabbergasted. I showed the receptionist both the confirmation and the reminder and she then told me that the online service scheduling and their computers do not communicate. Her name is Megan and she was very gracious in helping me. They were able to get the job done even though it took quite a while.Now I know I m gonna get the regular form letter from the person in charge, but that s ok, because I m sending this to some of the higher ups in the company!

  Kari Komlofske
a year ago
It s always stressful when your vehicle isn t right! Alan Webb always tries to accommodate us. The 2020 Silverado got fixed up and the extended warranty was worth it!! Thanks Keith for always doing right by the customer. We value you and your service!!Service: Engine repairService: Engine repair

  Mr. T
5 months ago
Bought a truck there had a couple issues. They fixed them asap. They were able to figure out the problem quick. I would recommend them.Service: General repairs & maintenanceService: General repairs & maintenance

  Anadari L
2 years ago
Made an appt online for my recall. Showed up for my appointment and they said they could not see me that day for my appt, was told i should've called for my appointment instead. After i leave i get an email saying i no showed my appointment. This was 5 weeks ago so we ordered my recall part in person. Was told it would take 3 days and they would call me when it would come in. I have not heard a word from them. I also told them I wanted to do an oil change. Still no word. I left my 1st voice-mail 2 weeks ago, no call back. Left another voice-mail 3 days ago and still no call back. My vehicle was 4 months old (2021) when I had my 1st issue with them. The lady told me the problem was my battery and that I needed to drive my car more. Most ridiculous thing I've ever heard. I drive my car an average of 25 miles per day at least, mentioned to her that I had just drove to Saint helens that weekend she said that wasn't enough.

  Isabella Campuzano
a year ago
My brother has been trying to get his car back from them for days now, their diagnosis fee WAS $530 and some change (which was just confirming what we already knew what the problem was, we just needed them to do the job), and now the service adviser will not even speak to my brother about this situation and all of a sudden the diagnosis fee is $790. I have tried calling and nobody answers the phone, nor can they find the service adviser. STILL CAN'T GET OUR CAR FROM THEM EITHER.Every time you call, there is nobody to speak to, and they will hold your car hostage while doing absolutely zero work on it. Stay the heck away from this service department. HORRIBLE CUSTOMER SERVICE. If you work with them, be prepared to possibly have a lawyer on standby, because that is the next step with this highway robbery.

  Eric Alderman
5 months ago
Go elsewhere! They wouldn't even honor a free repair from a recall due to ineptitude and/or laziness, I couldn't figure out which.

  Chris Knight
4 years ago
While the dealership is great, the service department is horrible. Worse than the fact that everything is about the upsell, the guys that check you in don't know much about cars. The little that they do know is used to try to sell you on unnecessary appointments and "maintenance". Squeaky rubber bushing that needs grease; "it's probably something bigger causing the squeak. Set up an appointment and will find what's wrong." Meaning they'll find something to charge you for. Software needs updating. "We need to do a complete inspection to make sure all your sensors are good." Complete b.s. I hate dealing with these guys. They took the 1960's pushy car salesman and moved them to the front of the maintenance department. Terrible. Buy your car at Alan Webb but don't get your maintenance done there.

  Vladinir Nikitin
4 months ago
Will never take any of our fleet back to this location. The rep David, is useless and rude.

  david seesholtz
2 years ago
Absolutely the worst service department I've ever dealt with. They put me on hold for over 20 minutes and never got back to me. I called back several times and no one could answer simple questions. They want you to use their web scheduling app without letting you know if they can perform the work. They believe they are too important to take time for the customer. Totally unprofessional.Service: Auto engine diagnostic

  jack burns
5 years ago
Delt with Brian in service department very professional made every thing smooth and quick will do all my repairs here.

  drake williams
2 years ago
Horrible customer service. Their warranty service work it s questionable at bestService: Oil changeService: Oil change

  Jennifer Willis
3 years ago
Great comer service and had the pat I was looking for in stocks!