Alan Webb Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Robert F.
5 months ago
My Mitsubishi Outlander was involved in a car collision. I worked with Nate, the manager at the Collision Center, and he was absolutely awesome to work with. We partnered to stay on Allstate to get all the necessary approvals. His communication back and forth is some of the best I have experienced by any business in the last 10 years. He answers e-mails usually within minutes. He kept me up to date on the process and timeline to get the repairs completed. They installed all NEW Mitsubishi parts, nothing recycled or from a junk yard. The car was delivered back to me detailed, brilliantly shined, and in brand new condition. They have a life-time warranty on all they fix. I sure wish more businesses took the pride and effort in serving the customer as Alan Webb Collision Center and Nate do. I give them 10 stars out of 5!!! Great job NATE!!!!!

  Ethan Hollister
5 months ago
They did a great job putting new doors on my Acura. Nathan communicated with me throughout the process. His team does beautiful retouching and body work and they will make your car look better than before the accident.

  Alex Krytskyi
3 months ago
I came here to get an estimate for my Chevy Camaro. Guy in the office (don t know his name) was rude and talked like he is a king of the world. I m customer, I came here with one question- to get an estimate. After he get an idea that I got progressive insurance- he started yelling me. I m not a person that got an experience with insurance companies, not a person that knows what needs to be exactly fixed and I don t know what it will cost. That s why I stoped by there. TO GET AN ESTIMATE. Super unsatisfied. Not professional service. Rude service. I was stressed out about my damaged car, cause I had a collision. That person (he told me that he is an owner) didn t asked me about my health after collision. And he yelled on me, and he was so happy and glad (that s what I saw on his face).NEVER NEVER GO THERE, only if you want to get your own portion of bad emotions.

  Lisa Syverson
6 months ago
Nate was very professional, personable, communicative and just all around nice guy. He kept us up to date on everything. Things may take longer but he was very upfront about it from the beginning given the shortage on parts which is out of their control.

  jovita martinez
5 months ago
Best work ive seen! my car came out looking brand new after the rear damage was repaired. Great workers here.

  Melissa Westbrook
11 months ago
I want to first start off by congratulating whomever hired a new manager at Alan Webb Collison, because you deserve a HUGE HIGH FIVE!! I had the chance to meet Nathan this past week and I cant say enough about his customer service. His knowledge and expertise with the collision Industry BLEW MY MIND!! I've had other experience's throughout the Vancouver metro area with body shops and Nathan by far blew those shops out of the water! At this point I wouldn't take my business anywhere else, and can only hope Nathan stays around for awhile. Thank you Nathan for the positive experience, and I look forward to bringing you my business!Service: Body & Trim

  Piper Zimmerman
a year ago
Gail is the Best in the business!! She is helpful and shows genuine concern for your vehicle! We have had the pleasure of working with her multiple times and I highly recommend this collision center!

  Kathryn Christoffersen
4 years ago
Someone rear-ended me. Alan Webb Collision fixed my rear bumper and I had them fix my front bumper also due to some big scrapes on the front. I am very particular and the work was perfect. The new bumpers were gleaming and functional. The service was excellent and timely. I highly recommend this collision department.

  Eric Heilman
4 years ago
4 or 5 small things they just don't have the detail for. But when I got my car back and my front right door speakers were blown. Mind you these are Morell seperates and about $2500 for the set. The GM Chris Porter basically said I blew them before I had the car worked on. Kinda called me a high schooler at 53 yrs of age and blast my stereo. I've purchased a new Maxima and my current car a 2015 Corvette from Alan Webb but I guess they won't have my business on the new C8. Alan Webb Collision center does not exhibit professionalism at the worker level and also in their management. You would be better off finding a different shop

  Marc Kevin Castro
5 years ago
**I highly suggest reading before choosing this place**We chose this collision center because we bought our car from alan webb so we expected their commitment to excellence like stated in their values.I waited to give this collision center a review til they fix the imperfections from the first time we got our car back. Received our car back the second time 12/12/2018.We have a 2016 cx5 bought new from alan webb mazda. We were rear ended and sandwiched between two cars at a complete stop. Took nearly 4 weeks to get it fixed which is understandable.When we got it back from alan webb collision center 12/1/2018 the first time. Next day I was going to wash our car. Noticed the handle panel on the liftgate had a completely different shade of red. So I started inspecting the car. the left and right attachment on rear spolier were not attached to the liftgate. Rear tail lights had noticeable gaps from the body. My exhaust weren't aligned. Interior light switch wasn't working for the trunk. For the engine bay, the housing for both headlights I fear may will result in condensation in the future due to the sealant overuse and underused in certain spots. Also, they broke off the head of a bolt for which i believe is my drive-by wire on the throttle body and then hot glued to repair it. (See photos). We're afraid of what's been "really" repaired with our car. It was on the brink of complete totaled.So I let them know of our issues. And they gladly offer to revisit the issues and provide us with a rental. Gail and I believe matt/mike were awesome when it comes to customer service. But when we got it back for the second time... all of the issues with the rear of our car seems to be solved. But not the front. Still see that hot glued bolt and flawed sealant on the headlight housing. We weren't expecting straight from factory new but close to it.It's the holidays, wife is pregnant on her last month, and we need our car just in case we get a snow storm. Too much of a headache now. We should of just took it to abra collision center. Like our other two accident experiences.I hope who ever reads this to consider my review in their decision making. Learn from my mistake.

  Hector IBarra
7 years ago
I have a 2012 mazda. The ajuster from the other person insurance gave me the option of taking my car wherever i wanted to . He personally recommended another collision center but i said no i want to take it where i know it will get fix right and with no issues; Mazda Collision Center Little to know that was not the case. I received a call that my car was ready to pick up when i get there the car had clear coat sprayed on the opposite side of the crash had to wait about 40 min to get that off . Also a lose screw on the door and they manage to scratch the window tint from the crash. So now i have to go on my own time drive to portland where traffic is great to it repaired . Word of advise check your car yourself, dont assume its ready when they say it is. Not a good experience for me.

  Cory Walaitis
a year ago
I was only here to get a quote for services, but I am so happy Gail was there to help me quickly for no charge. They are really busy but also made time to help me right away.

  crystal hutchinson
3 years ago
Fast friendly staff! They waiting for me after closing hours to help accommodate my work schedule

  N J
4 years ago
Good people here. Affordable body work too!

  Chris Whitmer
2 years ago
Took 4 months to put a bumper on. Come on

  Cynthia Connelly
4 years ago
Great service. Always giving feedback

  Gregory Duvic
a year ago
Purchased a vehicle