AutoNation Subaru Spokane Valley Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jill Carter
2 weeks ago
Great service! I had a few minor concerns outside of my scheduled oil change and my technician ( Tyler?) was very helpful, explained what the problems could be, and what would or would not be covered under my extended warranty. He also set me up with a service loaner so I could have the issues addressed same day!Terrific service center and used car sales team!

  Chris Smith Baker
a month ago
They were courteous, and polite. They explained everything to me. My Forester was repaired in a timely manner. The only downside was the cost. I believe that $157/he is outrageous. Labor costs almost doubled my bill. I believe that $709 for a battery install is crazy!

  Cookie Campbell
a month ago
Great car buying experience. From my initial inquiry, to the information emails and call, to the experience in the dealership Robert and Adam were great to work with. I didn't want to deal with all the "extras" and they respected that decision.

  Joan
a month ago
Always helpful and polite. I got my car serviced fast and thorough. I trust AutoNation Subaru Spokane to make sure my car is safe and running great. First time I purchased a brand-new car and ANSS continue to show me I made a good choice. Thank you all your help.

  Ann Borgman
2 weeks ago
When I got there, I was told the oil change would take 1 1/2 hours because they had to send out for the dodge brand parts. They finished the job in an hour or less. Everything about the experience was great, however I do wonder why they didn t order the parts ahead of time since they knew I was coming when I made the appointment several days ago.

  Jackie Combs
2 months ago
We have had our vehicle serviced by Subaru since we bought it in 2018 and have been very satisfied with the service.My one complaint is that each time we take it in for service, example brake replacement on 1/31/2024, we get an email giving us a discount deal for the exact service we have just received. Today, 2/1/24, we received an email giving us a discount on each brake. Even though we received a 15% discount yesterday ($53.15) I believe the discount was for $50 for each brake. I deleted the discount email after I responded to it and don't have the actual discount amount.Other than that, we have had all our work done at AutoNation Spokane Valley Service Center have found them all to be knowledgeable, helpful and professional in every respect.

  Jessica Cusack
2 weeks ago
Had a wonderful experience on my routine oil change/tire rotation this last visit. Everything was timely and smooth, I was consulted prior to any extra things and my service advisor went above and beyond, washing and lightly vacuuming my vehicle prior to returning it.

  Abby Coreas
4 days ago
Everyone here is very kind and welcoming, as a first time buyer they helped me get a car and worked thier hardest to make sure I left with a vehicle, very great place to go to if in need of a new vehicle at a low price.

  Jacque Mishler
2 months ago
I am very pleased with the services that I received from this business.The customer service there is excellent,they were very friendly and helpful with everything that I needed help with.Their waiting room is very comfortable. I plan on using them as my all time repair company.They make you feel very welcome &assured that your car is safe to drive.

  Tristan Piliaris
4 weeks ago
Took my 04 STI to Subaru to have some major repairs done. Could not be happier with the service, worked with Taylor and he treated me amazing. Kept me in the loop and gave me multiple options on how to proceed with certain decisions. Subaru always treats their customers well, and this is just another example of why people love this brand. Will be coming back for sure!

  Turtle Rob
2 weeks ago
Subaru service was great. Helped me understand what was going on every step and answered my questions along the way. Waiting to hear about 1 question. Has a payment plan that fits our needs. Thank you Paige.

  Karen Erdmann
a week ago
I've always have had good quick service from autonation, I take my car too you guys , for everything I need done ,or for advice... great job, great team members there..

  Larry Sunderland
2 months ago
We've have our Forester serviced at AutoNation Subaru Spokane Valley and we've always had good service, and this visit was no exception. Advisor Michael L. kept me informed and Technician Preston H. took great care of our car.

  Lynda Sheehan
2 months ago
Always great customer service at AutoNation Subaru Spokane Valley Service Center. Taylor went above and beyond my exceptions by making sure my Subaru had the service it needed and keeping me informed with each step. Thank you, Taylor, for your excellent customer service. I appreciate you.

  judy ahlers
3 weeks ago
Prompt, friendly, thoroughly involved in our matters of concern regarding our car.Hats off to Malachi and everyone in the service department. Great experience all around once again at AutoNation Subaru. We'll be back!

  MICHAEL SHARP
a month ago
I was extremely disappointed with my experience this last time.I have had my 2024 Crosstrek Wilderness less than a month. I have bumper to bumper warranty and bumper to bumper insurance on top of that.I picked up a nail in my right rear tire, so I brought it in. They charged me roughly 40 dollars, when I thought it would be covered. I could have taken it to Les Schwab and I bet they would have done it for free. I'm also having issues with my Android Auto and got nothing resolved on that either. So I guess I'm on my own on that, unless I get direct assistance from Subaru Support.Overall,it was a fruitless experience. I think I'll deal with Subaru directly from now on. I've had good and bad experiences with Autonation Subaru, and even though I have been a loyal customer, they still shafted me on a simple tire patch. I thought that was rather petty and I took it personal.

  Katie Schmarr
a month ago
Their service team is always efficient and helpful. Your car is in good hands with them. Plus, the waiting area is comfortable and equipped with coffee, tea, and snacks.

  Louise Telford
2 months ago
They were all excellent especially the girl that cleaned up the cup of coffee I spilled. I go there for my Subaru service because they re so good. I bought my Crosstrek there. It s the 5th Subaru I ve owned. I live in the country with a challenging road. Those Subaru s get me home. My son and daughter in law live up here and have a Subaru also.

  Joy Leiterman
2 months ago
The service from the moment you pull into the service area is excellent. You are communicated of your car service details and explained carefully steps they will take to complete. I drive over 100 miles to automation because of this great care!

  Joshua Walker Smith
2 months ago
Bought a 2013 Subaru Crosstrek through Autonation Honda in Spokane Valley. I was sold a warranty that should have covered the cam shaft sensor going out / tripping the check engine light. Both the sales and service rep agreed and did their best to push back against warranty but in the end failed. So I decided to take my car elsewhere, and cancel the warranty since the only reason I went back to automation was to use the warranty they sold me. It would not have been that bad of an experience if it weren t for the service advisor trying to charge me for two full diagnostics, after only disclosing one. I ended up paying less at Hopkins Auto for the full repair, labor, parts, diagnostic and even a new high beam light replacement than for just the diagnostic at Autonation Subaru. Again, customer service was good, service rep was fine until trying to swindle me, but overall my advice is to avoid paying for their useless warranty and go elsewhere for repairs.

  Bonni
a month ago
Recall on painted internal part took two 2 hour trips to Spokane, no comp for gas which would seem reasonable since it was a manufacturing error and there are no closer dealerships.Problem with doors locking us in also took two trips to find problem with defective locking arms, no comp for gas. Engine now has a new whining noise, somewhat concerning.Doors no longer lock us in but road noise now occurs through passenger door when in motion. People are pleasant enough, did provide a loaner most times.

  Kelsie Coffell
2 months ago
Great place. Bought my first car here and they were very nice and helped me get a really good rate for my first loan.

  Lynn Jones
a week ago
Friendly and helpful staff! Always get what I want from them. Great service department

  Caitlin Halterman
5 days ago
I am cared for and supported each time I go. The team continues to provide me with information so I can make informed decisions, without pressuring sales

  Dimitar Iliev
2 months ago
It's always top notch service! It's easy to schedule appointment. The tranquility room is nice and cozy. There is also a nice shop with a great findings. Five stars

  Tanesha Thompson
a week ago
I have always had a wonderful experience with Subaru. They are honest about what needs serviced on your vehicle.

  Chas Scripter
3 weeks ago
Getting service done at AutoNation Subaru has been my best dealership experience for service, and that includes 2 other Subaru dealers within a 30 minute drive.

  John Armstrong
2 months ago
Gave me excellent inspection of the car. Clearly explained the items they found needed to be addressed. Car was finished in less time than I was expecting.

  Jamie Lovato
a month ago
I am very disappointed with AutoNation Subaru, after taking our Jetta to the service department for an issue with the passenger door handle. AutoNation will not cover the repair which is over 720.00! AutoNation 90 days/4000 warranty for used cars supposedly doesn't apply. Which was stressed when we bought this car. Very frustrated and disappointed with AutoNation!

  Susan LaBrie Martin
3 weeks ago
They were friendly and courteous. They got my car in right away and had my car serviced quickly.