Bud Clary Toyota of Yakima Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Prisca Tizumbune
2 days ago
Brought my care in for oil change, tire rotation and multi point inspection. As always, Avery is the best. He keeps you updated of the progress. Again that is Avery. Very polite, welcoming, respectful. Overall, his customer service is great and they are quick. I was out of there way before the time he told me my car will be ready. Thank you Avery I will be back

  Gordon Blewett
3 weeks ago
Brought my car in for an oil change and it went really well. They got my car in quickly. Avery was friendly and professional. He told me it would take between 1 - 1.5 hours. They had the oil changed and tires rotated in less than 1.5 hours. Went over the paperwork for a few minutes and I was good to go. Appreciate their help. See you guys next time. Thanks again.

  Lori Bean
a week ago
This was my first experience with this dealership and the first service done on my new vehicle and it took 2 hours and 10 minutes. The service advisor was Issac and he did a great job - he did warn me they were backed up but since my vehicle had low mileage they only checked the tires & rotated them and checked the fluid levels but no car wash or no cleaning out the inside. Everyone there were professional and kind and the waiting area was comfortable!

  Andrew Wirth
a week ago
Recently bought a car from Toyota of Yakima through another one of their dealerships. Only took pictures of good sides of car. Never disclosed the car had damage to it until I discovered it when it was delivered. Very disappointed. Wouldn't have bought the car if I knew it had the amount of damage that it has. Wouldn't recommend.

  Steve Francis
a week ago
I received a text, or email, from Bud Clary Toyota, of Yakima, where we leased our 2024 Toyota Rav4, in November. It said that it was time for the 5000 mile check up. So, I scheduled an appointment for 9:40 AM, on Friday (yesterday).I arrived at 9:37, and was in the waiting room, by about 9:50. The projection to finish the tire rotation, fluid checks, and all the goes along with them, was no more than 90 minutes. I believe the I was back in my vehicle, by around 11:15.The service at this dealership has been excellent. I had taken my 2014 Toyota Tacoma there when I had a question concerning the aiming of the new headlights that we had installed. After watching several YouTube video presentations, and not being able to follow their instruction, I asked the service writers. Pretty soon one of the mechanics had the hood up, and a screwdriver in place. And, it was nowhere near what the YouTube mavens, told how it should be done. And, to top it all off, they said that there would be no charge.This dealership will be our source of any vehicles that we want, in the future. And it will, definitely be where we go for service.

  Jackie Diaz
a month ago
I have bought 3 vehicles in my life at different times and at different dealerships. I bought my 4th vehicle this past weekend, traded in what I was driving at the time and this experience was by far the best! I was in and out within 2 hours, Doug Case and Ty Kirkham were so kind, polite, and professional. They met my vehicle needs and I am very happy with my purchase!

  KJ Moss
4 days ago
Toyota Service department Failed to add back oil as part of routine oil change. The lack of oil was identified during drive home (14 miles). Planning to evaluate Prius for engine damage. What other items of this $500 service were not completed as billed? At the time of my scheduled service, there appeared to be a large number of customers present, given the small capabilities of this service department.

  lexi lopez
a month ago
Came in for the first time looking to get an oil change but I didn t have an appt scheduled ! Luckily Issac was able to help me, get me in the system and get my oil change done within 30mins !! He was so attentive and even convinced me to purchase the oil change package of 3 to save me money. Thank you so much for such a great experience !

  Mary Thompson
a month ago
I ve worked with Maxx 4 times as my service advisor. He is consistently professional, knowledgeable, friendly and makes me feel like my car and myself are very well taken care of. Thank you so much Maxx!

  Julia Berrey
a week ago
Jonathan, at Bud Clary Toyota of Yakima, is a very professional technician. He pays attention to detail about my car before it is serviced. He is the reason the technicians know what to do to keep my car running like it is new.

  Roger Kinder
3 months ago
Found a 2 yr old Toyota Venza that my wife loves and we are getting over 40 mpg on average. Very nice sales people and helpful. The price DOES NOT INCLUDE EXTENDED WARRANTY, after final price agreed on. Get the Yakima Toyota package for oil changes and tire rotations.

  Roland Tollefson
5 days ago
This was a terrible experience with Toyota, and has nothing to do with the Service Tech. It took 3 1/2 months to get a very important part for my 2016 Rav4. Totally unacceptable.

  Susie Cervantes
6 days ago
Great customer service. Jonathon took the time to explain items needed for my car maintenance.

  Cherie Widhalm
3 weeks ago
Our service advisor, Avery, was very helpful and they took great care of my Supra tires! Thanks so much for your help.

  Bob Bell
3 weeks ago
The great customer service that Max provides is excellent! Very personable with attention to quality work. Thank you Max! Well done!

  James Wane
3 weeks ago
Waiting room was under remodel, but very comfortable.Avery kept me up to date on my cars service.

  Timouthy Jessop
3 weeks ago
Dealer does exactly what they are paid for, Nothing more. Got charged for 7 quarts of oil on my oil change even though the web site for Tacoma indicates 6.2 quarts including filter. Where is my 3/4 quart of oil $8.17 per quart If everyone is charged by rounding up like this, man, that adds up to a lot of money Maybe the Tacoma specs are wrong and it actually takes 7 quarts ???

  Kimberly Husch
6 days ago
Avery was excellent. Friendly, prompt, answered questions thoughtfully.

  Jessie Chiem
8 months ago
I was worked with Raphael over the phone for a car I was interested in - super helpful, responsive, informative, and accommodating.Our transaction took some twists and turns, and he stayed kind and patient through it all. I so VERY appreciate his excellent customer service. Would be thrilled to work with him anytime.

  Mike Paul
2 weeks ago
Got me in at the appointed time and got the things done that I needed done. Price was in line with other service people.

  Scott Gasseling
3 weeks ago
Fast, quality service. I have always had a great experience at Bud Clary.

  Melissa Luppino
5 months ago
I strongly recommend this place to anyone searching for a vehicle. I was treated with respect, got an amazing deal, and felt like I was truly listened to regarding what I wanted and my must haves.

  Nolans ok
7 months ago
I went in and paid for a complete, full point mechanical check of my Corolla. They mentioned that my brakes were worn. I asked if the calipers needed to be replaced as well, but they insisted it was fine and nothing to worry about. When I removed the wheel, both calipers were absolutely fried. This means that they didn't even check. I would understand normally if all they did was take a peek at it but I literally paid for the full point inspection.

  Stephanie Gress
2 weeks ago
Dave is always helpful and friendly! Highly recommend!

  Michael Cristofi
10 months ago
Came in for basic oil change & tire rotation. Tech stole a Snap On pry bar from my passenger seat, skimped on oil (5qt instead of 6.2qt), and overtorqued the oil filter housing. Service advisor was a nice guy, but I wouldn t trust their technicians at all.

  Elizabeth Stahl
2 weeks ago
David provided us with excellent customer service.

  cheryl darnell
5 days ago
Love the service I received from Dave Marshall.

  Reid Follansbee
2 weeks ago
Everything about scheduling through completion was excellent.

  Lucille Meyers
a year ago
Was greeted with a very friendly young ladyThen checked on with Dave at the service counter n told me how long it would take to do the recall.Very professional, n also gave me tips on purchasing new tires laterWas very satisfied with h their service. WorkLucille Meyers

  Kathleen Robson
a year ago
I got a message on the car screen saying the awd system was malfunctioning. I travel over the mountains often and there will be snow soon. I made an appointment with Bud Clary, dropped the car off and jumped into the shuttle, to work. An hour later I got a text, called the shuttle, and was back at Bud's in 0.5 hours. They had replaced the gas cap gasket and charged me $00.00. Okay, maybe they felt sorry for an old woman, but they have gained a future loyal customer. Thanks Julian and techs! K.R.