AR1 Motors

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  melesa bosley
6 years ago
Frankie and Amy are amazing!!! Amazing service and great prices! Could tell right away that he wouldn't mess around with trying to sell me a lemon. We wanted to purchase this car but we live out of town about an hour drive. Frankie sent video and pictures to me and did basically everything needed to inspect the car as if i was there in person. Amy went above and beyond working with the creditor before we even filled out any paperwork to make sure we didn't make the drive for nothing! If you want a great experience, go see Amy and Frankie!!

  Alexxis Farias
4 years ago
My best first car buying experience. Not only were they warm, and welcoming but treated me like family and made sure I left with a good deal! Marcos presented all the information about the car, Sheccid made sure I was content with the offer I was getting with and clear with all the information I was signing. Amy and Franky made sure I left with no questions unanswered and even stayed later than usual to go over everything for me one last time.

  denis aleman
6 years ago
Very nice people who genuinely care about there customers. They went above and beyond to get me the best rate possible and getting into the vehicle I liked. I also noticed something minor on the used car I bought a week later small plastic on the door and they fixed right away at no cost. Better service than some of this bigger dealers. Will be recommending them. Competitive on price.

  Drake Hotson
5 years ago
Wow! We are very impressed with Franky and Amy at AR1 auto sales! I have been shopping for a used car for months now and did not feel comfortable at any dealerships in Yakima. Including most of the new car lots. When I met with Franky I was very impressed with the professionalism and knowledge of cars he displayed. We test drove the 09 Acura MDX I was interested in.The car was clean and drove great. We ended up getting a great deal on this car with a service contract and ended up under budget. AR1 just got a loyal costumer for life. I would highly recommend this dealership to any and all looking for trustworthy service. Just really felt good to be treated right!

  Andrea Wilson
6 years ago
AT 1 is a great place to shop for a car.All personal is very friendly. Franky Sanchez was my to go to sales associate. Instead of pushing the most profitable sale for him he listen to me, gave me lots of choices and options that accommodate me and my budget. He provides a hassle and stress free experience. Franky went above and beyond. He is very knowledgeable and a true professional. Thank you.

  Joanne Tapp
5 years ago
These people are horrible. They lied about the quality of their vehicles, they sale overpriced lemons and are dishonest to their customers. They don't care if they destroy families trying to make it . She is only worried about making a sale. Check her Facebook. She had her friends post positive remarks when real customers post the truth. She is dishonest and needs to be accountable! Ami needs to be accountable!

  Joshua
5 years ago
Completely misled buyer. We could barely afford the car in the first place, and we've already had to put a few thousand into fixing it. We would have been much better off buying a car we couldn't afford. They seemed like nice people, but it was the worst financial decision we've ever made. There are a few good reviews and a few bad reviews here, but I wouldn't risk buying a car here. Buy somewhere else.

  Joel Hanses
5 years ago
As my wife stated, AR1 is very dishonest and have cost us thousands in repairs for the lemon vehicle she sold us. My wife tried contacting her to negotiate in a respectful manner, but Amy doesnt want to take responsibility for her shady buisness deals. She quickly became short tempered on the call and ended up hanging up. (Professional? Not at all!) It's pretty obvious why her shop closed down, they had more than one complaint. In addition, the mechanics (2 different mechanics from 2 different shops) have identified poor quality installment of the parts put in my wife's vehicle. My wife considered trading in her vehicle with Amy but we know we will just be screwed again. Buyers beware! Oh, and her claiming the car was run low on oil is bogus. My wife gets her oil changed too frequent! Every 4 months or so to be exact.Edit: 10+ reviews? I'd love to know where these 10+ reviews I personally left are? lol. You're reaching. I'm sorry my one truthful review is upsetting you, but if you were an honest person, maybe this wouldn't be so upsetting? Karma will do its job. I'm not worried about that. And post whatever you want. I'm happy to post the certified letter from the mechanic stating the terrible job your ex mechanic did. But any potential customers are welcome to message me for full information including all repair receipts on the vehicle for the last 19 1/2 months of owning that horrible vehicle.

  Kimberlee H
5 years ago
I purchased a vehicle from AR1 less than 2 years ago. Less than 90 days after purchasing the vehicle it started making funny noises that concerned me. I took it in (at the time, AR1 had their own shop which I thought was a good thing) and they told me the timing chains needed replaced. Obviously, I was very upset. I just purchased this vehicle and now I was expected to pay lots of $$ to fix my new car. Amy, the owner, after my husband expressed his frustrations, she offered to pay for the labor costs if we would pay for the parts. We took her deal (and were grateful). We still paid a lot of money, but not as much as we would've paid. Not long after, 3-4 months maybe, the water pump needed replaced. So, we had AR1 replace the water pump. Fast forward to today.....Guess what? My engine is toast! I drove my car just fine, no sounds or concerns and the very next day it wouldn't start. I had it towed to a shop that told me the timing chains needed replaced (again!) Extremely upsetting! I called Amy and let her know what was going on. I was very upset and asked what she may offer as a trade. (I didnt ask for her to do anything beyond possibly accepting the car for trade in so I could get a reliable vehicle) I waited a week and didn't get the trade in value as I requested. but also told her I may pay for the repair, so I didnt get upset.She called around and said she spoke to a service tech at Chevy and he would do the repair at a reduced cost to what I was quoted at the shop I had my car towed to. So I decided to pay more $ to have my vehicle towed to Chevy to have to fixed. (200 out in towing alone, $310 out for diagnostics at the first shop) I was quoted 1900, 2500 max. Yesterday, I received a call from the tech saying it would be 2900. I asked why so much more and he informed me that the water pump was very bad and he didn't feel comfortable putting it back in the car. So at this point, 16 months & 13 months later, both parts replaced by AR1s shop were needing replaced AGAIN. I told chevy to go ahead I would pay for it. Today. I received a call from Chevy letting me know he had bad news. He informed me the timing chain had broke off and damaged the engine. The engine isnt salvageable and needs replaced. So now I'm looking at a $7,300 bill. The tech told me he has had more than one customer who has purchased from AR1 who have purchased vehicles with problems. He said he wished the owner would be more honest about the vehicles she sales. In addition, I asked him his professional opinion about how in the world the timing chain could've broke just 16 months after replacemen to which he informed me that either AR1 didnt replace the chains, used old parts, or put the new parts on poorly causing the damage now. He said hes never seen so much damage. I am on my way to see the damage for myself and take photos for my records.I called Amy to inform her of the situation and that the 2 repairs i had done in her shop were no good according to the Chevy shop. Amy became very defensive and accused me of taking advantage of her, that any expectation was unrealistic for her to help me and then she hung up. She has proven how unprofessional and shady she really is and that is sad as I thought she was a really nice person and I was happy to have purchased 2 vehicles from her. But in reality. It was the biggest regret of my life. Please reconsider AR1 and save yourself the heartache! My vehicle was approx 11k at purchase, and now with this 7300 bill I have paid more than the 11k in repairs. That is robbery!Additional note: Amy claims I am speculating regarding this information however this is based on a mechanic reviewing the vehicle and discovering that dishonest work had been done. Amy has made up numbers claiming my oil was low (although I hadn't taken my car to her shop in a very long time due to poor customer service) and she is claiming it was 9 months since my last oil change when in fact I had my oil changed last October 2018! I have had 5 oil changes in the 20 months I have owned this vehicle.

  Ashley Smith
5 years ago
Very displeased with the lack of customer service as I was shopping for a vehicle this past week. Apparently I wasnt the propriety as the sales girl kept wandering off. I dont appreciate my questions not being answered about things I noticed wrong on the vehicle's thus an untrained eye would miss. They definitely buy cheap, bottom of the line cars to turn a profit. Sadly, many are getting scammed due to this dealers dishomesilties.

  Soledad Lopez
5 years ago
Frankie helped my daughter with buying her first car ,answered all our questions, very friendly,n knowledgeable. she was n still is very happy with her car....

  Mary Duarte
3 years ago
Love my car! Thanks Jose! He was very helpful, thorough and patient with us. Very good communicator. You went above and beyond for Carlos and I :)

  Amelia Gil
6 years ago
If you are looking for a GOOD CAR!!!! GOOD PRICE!!! GOOD DEAL!!!!! GREAT COSTUMER SERVICE CONTACT FRANKY SANCHEZ. I AM A HAPPY COSTUMER LOVE MY TUNDRA PLATINUM AND MY GMC TERAIN.

  Franky S
6 years ago
Excellent customer service and the associates are very knowledgeable of there inventory, can answer any question you might have. One of the best inventory and prices in the valley. Stop by and see for yourself.

  Reggie Gebo
2 years ago
Purchased an 08 VW Rabbit, quick fast service was in and our knowing what I wanted.

  Ricardo Cabrera
5 years ago
Got a good deal. I definitely will be referring everyone I know. I really want the Harley Davidson branded truck.

  M Garcia
3 years ago
Bought a couple cars here and traded the first one for it being a messed up frame. The second one is on the way to being traded. Buy somewhere else. All they care about is money.

  Aron McCartney
5 years ago
They did a very good job on the run down on selling the car

  Dave Dwyer
5 years ago
Small selection of cars, but nice employees.

  Esmeralda Delgado
3 years ago
I got a great deal on a car, ask for Jose

  Laurie A Hanowell
5 years ago
I felt they were misleading me....Too complicated to post.....

  Delvis Jim
6 years ago
Courteous staff

  Charles DuBay
5 years ago
Ok service

  Angela patino
5 years ago
Good survive

  Erika Olivas
6 years ago
El lugar perfecto para comprar tu auto!!!!Amy y Franky tienen una gran variedad de autos y trocas de las ke puedes ir a mirar sin ningun compromiso y te bas a llevar algo x ke eyos todo lo tienen, honestidad, paciensia, carisma y experiencia. Para ke no te kede ninguna duda en lo ke buscas o te gusta, visitalos, te los recomiendo !!!

  Maria Guerrero
5 years ago
I think that for being my first purchase they helped me well, they were patient and friendly I have nothing to say for now I am happy thank youPienso que para ser mi primer compra me ayudaron bien fueron pacientes y amigables no tengo nada que decir por ahora estoy feliz gracias

  Alfredo Sepulveda
5 years ago
Bad treatment, bad prices and crashed carsMalos tratos, malos precios y carros chocados

  joseph Rodrgz
6 years ago
Best prices..!!.Mejores precios..!!.