South Tacoma Mazda Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Seth Mulhausen
2 months ago
Went here for a warranty repair and service, and they wanted me to replace the belt tensioner on top of the warranty repair. They quoted me $700 for just that, which was parts and 4 hours of labor. Car only had 45k miles, so seemed odd to me. I refused that repair.I went to another local shop to have the belt tensioner looked at and said it was fine. The guy at the local shop was actually curious after I told him about the dealership and looked up how long the labor would have been, and labor should be less than an hour. So they over quoted labor, but since South Tacoma Mazda makes you agree to price before repair, you're overpaying.

  JC Manu Forte
a month ago
Service is always fast and friendly. Hunter was key to my last experience being great.

  Benita Ochoa
3 years ago
Emmanuel was great! I brought my son to buy his 2nd car and he was very patient and explained everything to him. Ed in finance was great! He explained to my son about what he was signing and made sure he understood.

  Alisher Ismailov
11 months ago
After going back and forth with this dealership and corp I was only refunded 300 out of $2000 I spent on unnecessary repairs that did not fix the issue. And that was not easy to get a refund for a defected part. I had to go to another dealership to fix the issue and had to pay for everything again. Aaron manager was not helpful and only referred to the corp and corp referred back to manager. Mechanics are not fully knowledgeable. Thanks Tacoma Mazda.

  iinan the mage
a year ago
Nice service people. I like that you get a customized video of your car being inspected. After dealing with the parts person for the first time I would give the parts department 1 star. When I purchased my Mazda the sales person told me they would replace the key fob battery for free. I have never had to pay for a battery in 3 years . But in early February I went to the parts department for a new battery I was charged for it. I asked him why was I being charged this time and he blew me off and looked at me like I was lying. I could clearly tell he was angry at me. I emailed the dealership for clarification but they never responded. Never believe the lies of someone trying to sell you a car.

  stephanie po
a year ago
Went in for a recall and had parts missing after. When I asked for them to be replaced I was told they hadn't been there to start with and I was lying. Went down and showed photo evidence that the parts had been on there before I had come in cause I took a photo in the parking lot before had. The missing parts did get replaced but would have been better to hear our bad about that let's make it right instead of your lying. Always take photo evidence before drop off.

  Heri
a year ago
I had an appointment at 9:00 a.m. I waited 2 hours and they hadn't even inspected it that they would review it until 1:30 p.m., so why make you wait so long and schedule an appointment at 9:00 a.m. This place only makes you lose time

  Chris Tucker
4 years ago
Tacoma Mazda inspires confidence that your vehicle will be taken care of by a professional caring team. Louie was welcoming and a great communicator at all steps in the process. Although the 90K service is a set fee, he adjusted it down for services recently completed. When does that ever happen? A video is supplied by text with narrative of everything touched and viewed in the undercarriage and under the hood of the vehicle. He also capably handled a call after I got home to resolve a question. What a great experience.

  C Monkey
3 years ago
Ever since I purchased my Mazda, they have done nothing short of take marvelous care of me and my car! Of course being a dealership they charge a lil more but, for the ease I have for knowing I'm in good hands. It's worth it!

  Carri Leir
4 years ago
I've been taking my '08 CX7 here for service since I bought it in 2010. I feel that I can trust them, which is huge. Besides regular oil changes I've had it repaired twice. Both times I called other shops for quotes and they were the same. They wash and vacuum with the oil change. Their waiting room is stocked with snacks and drinks! I love my Mazda and South Tacoma Mazda!

  Steven Wolff
3 years ago
Always fast and friendly. Louis and the entire service crew are phenomenal. They take care of my car's needs professionally and with pride! A big shout-out to their department! Thanks guys!!

  Sharmayne Lady In The Water harrell
4 years ago
I had a very interesting experience with Mazda, but it all ended well. They are very accommodating while your vehicle is being serviced. I purchased a vehicle thru them not branded a Mazda. I would definitely by a Mazda from this location. Thanks Colton!

  Christine G
2 years ago
This Service Dept is always a pleasure. Everyone working here has always given my car the most meticulous care. I really appreciate it!

  Patrick Flowin Kendrick
3 years ago
From being BMW & Benz vehicle owners/drivers, to Mazda now - our automobile operational experiences have only improved since THAT switch, via driving specifically, and maintenance in general. As a result, we're ZOOM! ZOOM!! for life.

  Alex Plaksin
3 years ago
I bought a brand new car a couple of days ago.Pavel Natkha is professional salesman. I highly recommend everyone to buy a car from him.

  Anthony Paaga
4 weeks ago
Good service, Good people

  samantha sholes
a year ago
always great service, keep me informed during visit.

  JJ Rebel
6 months ago
Active on service and communicates reasonably well

  Darrin Bates
4 years ago
Very friendly and courteous but overfilled antifreeze and charged for wipers not got.

  Sharon Thomas
4 years ago
Swift service done right. A little pricey, but you get what you pay for.

  Chris Neeley
9 months ago
Nice employee and nice waiting area

  Maurice Michel
3 years ago
Always exceptional service. Won't go anywhere else

  Michael Claffy
4 years ago
We had nothing but great service from So. Tacoma Mazda.

  Ralph Hogan
5 years ago
Prices seem high but great service

  TenToezDowN Movement
4 years ago
Tell them Cooper sent you they will take care of you !

  Jess Galloway
3 years ago
Always so nice and quick.

  Gary Kennedy
5 years ago
Fast clean and helpful

  Molly McGinn
3 years ago
ALWAYS FANTASTIC SERVICE!!

  Soo Dais
a year ago
Fast and easy

  Scott Peterson
a year ago
Friendly service