Service King Collision Tacoma (Now Crash Champions)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jessica Day
3 months ago
These people are absolute saints. They had to deal with a lot when it came to my insurance company and they remained polite, kind and helpful throughout the entire ordeal. Susan in the front office always greeted me with kindness and is very knowledgeable. She kept in touch with me via text message to let me know the status of my vehicle through the entire process. The amount of patience this body shop has considering how difficult my insurance company made the process. I highly recommend them.

  Jody Armstrong
6 months ago
This is where you want your vehicle repaired. Absolutely top notch service and work. Great communication and keeping us well informed and up to date on the status. We had been lied to and put off by another shop and pulled our business and brought it here. An hour away from home but worth every bit. Front office was polite, knowledgeable and committed to our experience there. Shop did great work, made sure things were done right the first time. Exactly the experience you hope for with a repair shop but rarely find. Obviously I hope not to have another vehicle requiring repair but if I do, I know where it ll go.

  Cora Wardleigh
a year ago
The best service out there they kept me well updated with every step and had my car back looking brand new plus it was a really quick process (only 3 weeks) thank you Daphne and the service king team!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Dustin Anderson
6 years ago
So far I would give them 5 stars they are very caring people. This is especially nice when dealing with a situation like our we have only had the car 4 month and some one hit and ran just outside our house. They have been amazing I'll post picture of the after work they are doing but here are the before pics and of their office. I will update with pictures and a follow up on service.

  Stephan Turner
a year ago
Sooooo glad I was referred to these guys!!! From the moment I brought my Bimmer to them, I was impressed!!!Their professionalism and customer service is second to none!!! Definitely will be coming back if I need any more work done on my or my wife s car. Austin and his crew treated my car as if it was their own. They kept me up to date and made to process so smooth. I ll definitely be referring any and everybody I can to Service King!!!!Service: Body & Trim

  N J
a year ago
I've been here a couple of times. From big body work and smaller fixes. My car always looks back to new! Austin, Daphne, and Jourdan are the A team! They keep you updated on the progress. I will continue to recommend their services! Thank you for all that you do!

  Sherri Drummond
a year ago
Had some body work done here. Very happy with the whole experience and quality of the work. They finished it faster than anticipated. Austin the service advisor was great. Thank you!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Aaron Auro
2 years ago
The repair work that Service King did to my car was very satisfying, just like it was straight from the factory. And the customer service is the best I've experienced in any other place, they kept me up-to-date every single day and it was done ahead of schedule. Thank you for the great work Service King .Services: Painting, Body & TrimServices: Painting, Body & Trim

  Barbara Stewart
a year ago
The staff were amazing!! My mom had just passed away on the 31 of July and I had left of was her car. Well ya'll guessed it, I was in an accident (not at fault). They made me feel comfortable and hel]ed me to understand the process.Thanks Service King Collision

  Hassan
a week ago
Couldn t find the right part for car said it was custom and not sold anymore by Mercedes instead of fixing it with the new model they decided to cheap out and put the stock cover on in my opinion that s not the best care now my car doesn t have the same appeal as well as the long wait for minor damage I wasn t aware till a day or two before getting my vehicle I feel like I was forced to accept the terrible job

  Christy Kang
a year ago
VERY UPSET for wasting a month waiting for an appointment that I am told I cant even have because I was NEVER told at my scheduling that you don't take in non-drivable cars. I get they are understaffed but if I was told that when I scheduled I would've called somewhere else. If your car is non-drivable call another place because right now waits are few weeks to couple months long due to an industry wide staffing shortage. Thanks for wasting several hundred dollars of rental and now I'm running out of rental coverage due to the incompetence of the scheduling staff.

  Kathryn Norgaard
5 years ago
Awesome experience with Service king. My car was repaired quickly and looks like new. The people are great. Austin Neil explained the process clearly and was very professional. Painless experience which isn t often the case when your car needs body work. Highly recommend

  Tommy Hinchman
4 years ago
I was rear-ended on I-5 and needed my truck fixed. Chose Service King and wasn't disappointed at all! Getting in quick, check! Rental car pick up & drop off easy, check! Made my truck look as if it was never hit, check! Very professional, good workmanship and they want you satisfied.. I would refer this shop! Side note, I have a newer truck and I take care of it but I do realize that they fix what is needed not the whole truck. What I mean is some people have unreasonable expectations from body shops, be nice to them, they didn't wreck your vehicle! If you drive a Bugatti, complain if it's not perfect but that self proclaimed classic Yugo you drive, well that's on you!!

  Hayley Stumpf
2 years ago
Excellent customer service. They really do go out of their way to help you with your car and your stress. They are very kind and understanding. Special shout-out to Austin for being the man. He has gone above and beyond for me every time I have needed help.

  alora Diamond
2 years ago
Daphne was a great help. She contacted the rental company for me and had them pick me up. They got the job done quickly and it looks great! I would recommend them to anyone who was in a collision.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Eddie Naotala
2 years ago
It's been a month with repairs being done and car works better than before. I was given updates about my car being delayed due to shortages around the nation cause of covid. Very professional and courteous I recommend for anybody to use this business

  Pouya Dehghanpour
a year ago
I took my car here for body repairs and I am very happy with the quality of their job. Also staff are friendly and willing to answer your questions.Service: Body & TrimService: Body & Trim

  Venus D
2 years ago
Jordan was great. Very friendly and honest. But I did not receive an estimate by email same days as advised, and when i called the next day to inquire and left a callback message, I never received a call back.

  Debra Calahan
7 months ago
Good customer service at desk by Susan when we dropped our car off for repair work

  Jenny Ly
2 years ago
Jordan was great! Very friendly and honest. Didn t get work done but came for an estimate and it was a nice encounter. I m sure their team is great as well.

  Zach Yoklic
8 years ago
Did a phenomenal job on our vehicle. Kept us informed throughout and provided pickup from the local rental car. Great work. We had hail damage and not a spot remained.

  Ben and Stef Thornberg
a year ago
Fast and friendly staff. Took them 10 minutes to assess the damage on our car. Great place!

  Edie Van
5 years ago
If you have the misfortune of needing g collision damage repaired, I recommend this chain. I had an estimate done in Park City Utah and then drove home for the actual repairs. Both Service Kings were very helpful & professional in their service. The Tacoma shop did the repair in a timely manner, did a beautiful job, and conducted the process in a manner that showed the customer (me) that they took pride in thier work & service. I believe the Park City shop would have behaved in the same manner judging by the care they took of me so far away from home.

  Mark Oravsky
3 years ago
The professionals at Service King got both our vehicles estimated and repaired in record time. They remained in communication with us through the entire process, called to check in and give updates and the work performed is remarkable!

  Winifred Walker
2 years ago
They did a wonderful job repairing the big hole in my car. It took 4 weeks to complete because of the replacement door. I would recommend this shop to my friends.

  Liz Passmore
a year ago
Excellent service and a great job. Austin was great definitely go back but hopefully won't need it again.

  Brandan Reed
2 years ago
They all had amazing customer service and answered any questions I had. They got my car fixed in less than two weeks and kept me posted on there progress.

  Thomas Smith
3 years ago
Service King Collision has a group of nice friendly people, who keep you well informed on the progress of your repairs.The work they do is excellent, and I have no problems telling anyone who needs collision repairs to go see Service King Collision

  Christopher Van Eerd
3 years ago
They ve take care of a few of our vehicles and always do a fantastic job. No complaints! And got the job done quickly.

  Lisa Champagne
4 years ago
My baby looks brand new again! Drives like a new car. Thank you!!