Quick Lane & Titus-Will Ford Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joseph Silveira
6 months ago
I had several recalls for my lil ford focus that I had been putting off for a while. I was able to easily drive up, park, and check in with Jimmy Maguglin. He took care of almost everything. I was able to chill out in their lounge for 20 minutes while they did a diagnostic and they told me my battery was about tapped. Jimmy and the crew saved me from a future headache. Thanks QuicklaneService: Auto engine diagnostic

  Marissa Harrison
9 months ago
I recently had my oil changed at Quick Lane. The service was completed in a timely manner, but had some issues as well. The service department called to tell me about an added service they would like to do. I tried calling back multiple times but couldn t get through to Quick Lane, just the service department. Then when I went to pick my vehicle up, no one was there for me to check out and when I got in my vehicle there were greasy hand prints on my drivers side upper interior. I called to have them make it right, still couldn t get through to Quick Lane, so I left a message. No one called me back after several days. A few days after my appointment, I received survey in my email. I completed the survey and left my comments about how my service experience was poor, but haven t received a response. I don t typically leave reviews, but this same greasy hand print issue happened at this location a few years back and I could not believe it happened again.

  Anthony Rambow
a year ago
I ve been a customer since 2015. The service department and quick lane has always been upfront and when things outside of their control/errors have occurred they deal with it HONESTLY and quickly.Brooke from service is awesome, she has directly worked with me on many special vehicle projects with great professionalism and transparency. Fully recommend.

  Katie Gruner
4 years ago
Jonathan Moore was a great help! Got me in for an oil change without an appointment and it was done within the hour! It was my first time and my car needed a special oil that was more than the expected amount and he gave me a discount to lower the price! He was very professional and super nice! I will definitely be coming here again!

  Gail Schwartz
a month ago
Squeezed me in last minute for minor but crucial repair when I cam from out of town. Thank you!!!

  Daniels Defense
6 years ago
I ve been here a few times and every single time we re treated with respect and swift servicing. The waits are completely understandable, when there s more than 6 cars ahead of you getting an oil change what do you expect? Their customer service is beyond great. Had a tail light blow out, in and out within 30 minutes. Had a tire repaired less than 40 minutes. I come here for all my servicing.

  Alissa McKinney
3 years ago
This is the only place I get my pillow changed at for my Explorer. They have a great waiting area with plenty of space and desks to work at with free wifi. The service is good, though wait times leave you wanting. I would recommend to anyone that wants good service at a fair price.

  tony tyler
a year ago
This was my first experience at quick lane. It was an amazing experience. I can explain how thankful for such a great experience from Jimmy maguglin. It took a little longer then planned. But jimmy kept checking in with me.

  DonGnator Man
5 years ago
I had a great experience working with Georgia one of the service advisor in quick lane. She is so helpful what I want to get done with my car. I like working with her because she was listening with all the problem you have or need to get done for you vehicle. Georgia ensures that you are taken care before leaving the service drive.I was also looking to buy/lease a new F150 and it seems that no salesperson came up to me and help me out. When Georgia saw me to let me know the status of my car, I asked if she knew someone who would be able to help me with my future vehicle. She actually got me a Salesperson Dominic in USED vehicle.I will make this my permanent Ford spot TITUS-WILL FORD. Again I will recommend to drive a little bit farther just to have a better service and a place that I can count on going to get my service done.

  Denis Wentworth
a year ago
Great service! Brought two trucks in without an appointment but Jimmy made sure we got in and where taken care of.

  Josh Njuguna
4 years ago
You need an appointment for oil change at this location. My idea of quick lane was first come first served.All service members I came into contact with were friendly.

  Wesley Neary
a year ago
Phenomenal management and staff who go out of their way to give the best service possible to their customers. Waiting area has plenty of space and amenities as well.

  Todd Williams
2 years ago
despite what it says you have to make an appointment. drove out of my way to come here because it stated no appointments drop off only. store said this has not bern true for 2 + years. Please update so people don't waste time.

  George Close
a year ago
Vary professional and quality work and helpful I bought my truck there and haven't had any issues with it when I take it in for service and any work needed to be done

  Eileen Diane
11 months ago
Terrific service, had an appointment... efficient, professional...nice waiting area...

  Scott Binning
4 years ago
Went in to ford service for my air bag recall on my f150, worked with scott in service, he provided me a loaner car at no cost and had my car done next day!!! highly recommend titus will

  kim ross
7 months ago
They fixer my transmission and 4 days later it broke down again

  John Roberts
3 years ago
Absolutely the best experience each time I go in. I drive out of my way to go here vs Puyallup or sumner Ford. They ve just got down the customer service and professionalism. Won t go anywhere else.

  Robert Leandro
a year ago
They were quicker then expected...you can't beat that when the job is also done right.

  Greg Yonkers
7 years ago
The waiting area is very nice... Which is good because I spent 2 hours waiting for my service (an oil change).

  Aaron Frederickson
4 years ago
I've serviced my truck here since day one and Jonathan Moore is the best!

  Bruce Paul
a year ago
Fast, professional, problem found, fixed and back on the road ! Thx Titus Will

  Dustin Caranci
2 years ago
Walk in only. Great and fast service. Friendly staff.

  A Z Davis
2 years ago
Used them. often, great service and staff.

  Gary Shafer
a year ago
Always helpful and quick to get you in and out

  Ginger Russell
3 years ago
Great check in staff & service went great

  VICKI TOLLEFSRUD
4 years ago
They are very good to people here

  Jonathan Hanshaw
4 years ago
Jonathan Moore was great.

  Jini Jones
4 years ago
So kind and professional

  Patrick Prater
3 years ago
Great information.... Thanks