Kay Parks Autobody

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sarah Moore
4 years ago
They are professional and great, solid work. I had a few hiccups with parts and my 3 day fix took 6 days, but other than that I was happy with their services. Not sure if I would go back though. I may want to try a different place next time I need body work. They were convenient as they were near my house.

  Daniel Hoffman
3 years ago
Excellent service, and they stick to there word. If your not happy with your results go back and they are more than willing to make sure your happy, like new!

  E. Bouvia
10 years ago
I had a great experience working with them! They worked directly with State Farm Ins. to figure out my rather unusual claim. Bruce was there every time I called, every time I stopped by, always helpful with a smile. Everyone in the office is very polite and professional. Installed a new aftermarket bumper on my Del Sol and it looks perfect, and did a couple extra little requests for a very low price. I will definitely go to them for all future insurance claims.

  Alexandra Drouillard
5 years ago
I let a friend move my car around in her drive way when she accidentally backed it into a large rock. After hearing great reviews about this place, I took my car to Kay Parks. They gave me one initial estimate and told me my C-arm was bent. I called the ship again the next day and asked to schedule for repairs as soon as possible, which ended up being about 3 weeks out. I decided to wait for their availability since I had heard they do a good job.I dropped my car off on November 11th so they could start repairs on November 12th. I was told that my car would take roughly 4 days to repair but it could change depending on what other damage occurred. At that time, I told them that it seemed very quick since they told me a C-arm was bent. They told me there was no bent C-arm and that must have been a mix up, then assured me that they would call me in a few days if there are changes. After my car being at Kay Parks for 8 business days, I still hadn't heard anything. I called again and was told I would have updates soon, they were still "working on it". A few more days went by and there was no communication about what was going on with my car so I called again to ask. They told me they had to put in a supplement to basically request more money from insurance and that they would not do any work or order any parts until the supplement was approved. This was fine, but I expressed that I would appreciate communication about things like this since I was paying for a rental car through all of this. This same pattern kept happening and more things would need to be done with no communication. I called every few days and was told they were waiting on insurance approval but they would call with any updates, then were waiting for parts and would call with any updates, my car needed the alignment checked but it should be done soon, then it needed to be painted but it was almost finished, next it needed to be detailed and I would get a call with updates.There was no communication and they could never give me a straight answer about what was happening to my car or when it might be finished. Even up to the day it was done, I was told it would be finished by 4 then Bruce wanted to recharge my battery so I had to wait until the next.Overall, it took them 9 business days (2 weeks because of a holiday) to even have a complete estimate on my car to send in to the insurance company when the original completion time frame they gave me was 4 days. There was no communication on their end unless I was constantly calling them. They ended up having my car from Nov 12-December 21 to fix the back bumper and undercover of the trunk. The work was done well but it was not worth the hassle and run around.

  Verne Cysensky
5 years ago
2015 Chevy SilveradoHad the passenger side bed panel replaced, I inspected the repair prior to the bed being reinstalled. All spot welds were in the correct place, tape lines for the bed coating were clean and straight, paint was flat and had little to no orange peel which is good because I don't want that panel looking better than the rest of the truck.You'd never know a repair had taken place which is what I expected.Kay Parks performed a complete detail to the inside and outside of the vehicle and also got it done a day early.I would highly recommend Kay Parks to anyone looking to have high quality body work done on their vehicles.

  Brenda Bailey
2 years ago
What a cool old-school business. They go above and beyond. Had my window smashed and car damaged from a theft while I was at the dog park. The professionals at Kay Park not only made my car perfect again but detailed it for me. It was immaculate when I picked it up. It was not immaculate when I dropped it off LOL. Thank you for your attention to detail and awesome service!Services: Painting, Body & Trim

  Dwayne TT
5 years ago
Had a vehicle worked on here before and they did a great job. However, it was a good amount of work to be done and they were glad to do it. BRUCE is the guy I normally go to for assistance. So I had a really small job that I needed fixed and he pretty much told me to go elsewhere. It's totally understandable it's a business and they gotta make their money. However when you have someone who prefers to use your shop and is willing to wait for some of the inconveniences of the shop, you should be a little more helpful rather than pushing me off to a smaller shop who you feel will utilize my money more. Sometimes the small jobs are a investment in a customer as well. ..

  Stephanie Chappell
7 years ago
Just picked up our truck that was in a front end accident. It looks wonderful, except now the truck is a polished piece of crap for a paper weight because they fried the computer by jump starting my truck because they left the truck ignition on the on position for more than 16 hours. That is straight from the dealer repair department. After the truck was in to be worked on at Kay Parks we had to take it directly to the dealer due to issues. Kay Parks is unwilling to help with our situation. Bruce lacks customer service skills and is a complete jackass. He refused any information while the truck was in for repair such as time line and what my insurance would cover. I wish this could have been a better experience but I will not return or refer anyone to see them.

  J Y
6 months ago
The best caliber out of all calibers I got my car fixed in

  Michael Webster
7 years ago
If there was a minus star I would check it. My car went in on 05/19/2016 following an accident. At check-in I was told I would receive weekly updates, this did not happen I had to call. On 06/30/2016 I received a call from Jerry at 5:10pm stating the insurance would not cut the last check for $246.00 of a $7500.00 repair job and would not release the car and nothing could be done with the insurance until 07/05/2016. I could pay this and the deductible and deal directly with the insurance company. On 07/01/2016, needing my vehicle, I decided to pay the extra and went to pick it up. I paid the extra and was going to leave and noticed a ding that was new and not on the vehicle before to add insult to injury. So now I have to go back to have that fixed taking up more time. So now I have my car and the insurance called (Safeco) stating Kay Parks should have not held the vehicle for this small amount and that the check will be cut and sent to me.

  Rick Strizic
5 years ago
Thanks to Kay Parks for polishing out sanding scratches that Restoration Auotmotive in Olympia left me after they "restored" my '77 Celica. After I left my car with Restoration Auto for an additional six months to address a list of problems with their work, they did NOTHING to address the paint finish issues. I've had previously work done by Kay Parks and they have always done very professional work for me. Not the cheapest place around but when you get your vehicle back it's like new.

  Mondre'
6 years ago
Very friendly staff. A few things needed to be adjusted after I picked up the car that should have been carefully checked when completing the repairs but they did take care of the issue immediately.

  Debra Durkee
5 years ago
Great Customer Service! Staff always go the extra mile to ensure customer satisfaction. I've been a Kay Parks customer for many years and I've never been disappointed.

  Kalia
6 years ago
Go here. They are nice and honest and better than another 5 star rated auto shop in Tacoma. You won t regret it.

  J Kelly
6 years ago
These guys really helped me out, stuck my side fender/ flare /wheel cover (?) part back on at a very reasonable price. It looks great!

  James Johnson
5 years ago
As if it never happened. You can say that after they repair your car. Flawless. Thank you for what you do, and you do so well.

  Robert Pirnie
4 years ago
Best repair body shop in Tacoma. Hate to have to use their service but always know they'll do a good job.

  Jennifer Kelly
4 years ago
Friendly service and job well done. Thank you for making my jeep look great again!

  Gerald Parr
4 years ago
Polite, quick service and hosted Geico on site for my insurance needs. Very accessible location.

  Brandon Dannenberg
6 years ago
Wouldn t recommend this place to anyone! Low quality work can be seen at most points of repair. Upon calling in about the bad repairs the gentleman seemed very uninterested.

  Preston
3 years ago
Bruce was pleasant and courteous and when I visited the shop the vehicles appeared to be well taken care of.

  Roget Price
3 years ago
My go to auto body. Would not consider going anywhere else. Perfect service and perfect work.

  Eric S. Bergson
3 years ago
Work for me, not my insurance company. Very happy with the outcome.

  Matt Losch
6 years ago
The best auto body place in Tacoma staff and workmanship is fantastic

  Lisa Gore
4 years ago
You have to know where your going...but it's worth the drive :)

  Murry Kainz
4 months ago
Thanks for working with me.

  Joshua MacBain
4 years ago
Good workmanship! Friendly staff!

  Orville Carman
6 years ago
They worked on my truck

  Keri Blatt
6 years ago
Great work and service.

  diddy smurf
4 years ago
Overcharge customers. Price uploading..