Easy Street Custom Cycles
4.8 (69)
11802 Pacific Ave S, Tacoma, WA 98444
(253) 536-4259
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Easy Street Custom Cycles is a motorcycle repair shop located in Tacoma, WA. They offer services such as oil changes and provide amenities like a mechanic on-site. The shop is known for its accessibility features and accepts debit card payments.
Services offered: Oil change.
Easy Street Custom Cycles Reviews Summary
Pros
- Knowledgeable and helpful staff who are willing to answer questions and explain repairs
- Transparent and honest service, providing fair pricing and not overcharging for work
- Personalized customer service that makes clients feel like family and prioritizes their needs
Cons
- Some customers experienced issues with communication and delays in completing repairs
- One negative review mentioned a specific incident of overcharging and poor service
Suggestion
Improving communication with customers and ensuring timely completion of repairs can enhance overall customer satisfaction.
Positive Words
helpful, knowledgeable, honest, fair, friendly
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
G.G. Joshlin
2 years ago
I've bothered these dudes with a few questions now from heim joints to tail light assemblies. He's always been more than helpful.
Scott Brawley
a year ago
This shop offers everything that you would expect a motorcycle shop to offer. The guys here are very helpful and have a good amount of patience.i would rather spend my money here or at another small shop then at the big distributors where it only seems they are out to make a buck as opposed to the independently owned shops were they take pride in the work they do.
Jessy June
10 months ago
Great guys that owns the joint. He is always willing to help me learn what I m doing.
M A
5 years ago
Dropped the bike off at the appointed time to replace a front brake switch that I provided and find a short that kept popping the 15A Auxiliary fuse. Rip called later the next day to say it was done and when I went in to pick it up he only charged me $50 plus tax! Are you kidding me? Didn't even charge me for a full hour because he said it only took him a half hour to replace the switch and the short was at the wiring connection on the same switch. I am very happy with the level of service and honesty that Rip and Easy Street provided. I will be taking my bike back for any and all service needed as long as they are in business, you should too. Thanks Rip!!!
Jennifer Recco
3 years ago
Great little shop. The customer service and guys make you feel like family. Whatever is wrong, or not, you'll be told straight up. Looking for that older hard to find part? You might find it there. They treat women riders just like one of they guys. Fair.
Harold rice
a year ago
Took my bike down there to have it looked at the gentleman named ribs are really nice guy he seems to know his stuff ended up taking it because they were booked out to somebody else and they ended up finding that was supposed to be a crank problem tried to call back to see if rib could schedule me guide name Mike answered the phone his partner very very high high overpriced the gentleman Mike he wants to double that 1 hardly wants live one hardly once he was very rude on the phone I would stay clear
D.A. Smith
7 months ago
Top-shelf customer service, very knowledgeable folks.
David Shaffer
4 years ago
Fantastic customer service. Wired my handle bars for my '11 Ultra. Very competitive pricing. Will be my regular motorcycle mechanic until I have to move.
We are Pariah
5 years ago
So over 2 visits these so called mechanics found nothing.... yet charged me a total of 750$ the last time I literally told them to crack open the transmission to find the bad bearing, but instead they rode the bike and told me my trasnmission fluid was low charging me 250$ So on the ride home my drive sprocket shaft seal started leaking badly forcing me to limp the rest of the way home. Turns out the bearing was assembled wrong and failed so I ordered the parts and fixed it myself. Don't waste your money.
Nichole Greenwood
4 years ago
Very knowledgeable group of guys. They don't beat around the bush, they are upfront and honest. I'd definitely choose this shop over the competitors.
Jason Cameron
2 years ago
Great work will not deny their work could use a better communication skills with their customers and a better time status to get your bike done other than that good place
Robert Suttle
a year ago
Great guys, great timely service. Always there when I need em. With or without an appointment. On the spot service. Airborne All The Way!!!!
bones magee
8 years ago
Had a charging problem on my bike stopped in they did a complete system check right on the spot told me my problem.at no charge.that is unheard of in today's world.these guys know what they are doing.I've had alot of bikes and been in alot of shops and have never received the personal help that these guys gave me.they have my business for sure.
Jimmy Brekke
3 years ago
Excellent job on my bike! Fair pricing as well! Looks like I found a new repair shop!
Chris 253
9 months ago
Only place I go for my bike parts or repairs rip is the man
Krystal Branum
11 months ago
Did great work, very happy with the outcome
Cory Brown
4 years ago
Appreciate the honest work they provide and will always return to this shop for all my Motorcycle needs and wants
eric otto
5 years ago
Rip and Dave do great work and even answer all the questions I have concerning my shovelhead.
mike roberts
3 years ago
Always helpful service!! Very knowledgeable and friendly people private owned full service harley/motorcycle shop.
John Jerviss
a year ago
Easy to deal with. They do great work
Robert Hess
5 years ago
Great guys. Extremely knowledgeable about motorcycles. Heck, Rip even fixed my bike no charge.
danicia olson
4 years ago
Fixed my flat .....I actually just ran out of air. But they were helpful and treated me like a friend.
Lila Rooks
6 years ago
Great shop that does quality work, staff are very helpful to women riders
Buddy
6 months ago
Always willing to help
Gregorio Treblot
6 years ago
Awesome Mechanics!!! Rip and staff does it right so you don't have too!
Texas Chopper
a year ago
Rip found what I need and I am satisfied.
Jeremiah Strand Sr
4 years ago
Great guys super reasonable and on top of it all!!!
andy steinhardt
3 years ago
Great machine work.... VERY PRECISE...
Douglas Kroupa
4 years ago
This is a real motor cycle shop. They know their stuff, no bull getter done.
Adam Bagley
5 years ago
They really know what they're doing!