Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Naomi Carleton
2 months ago
My car window was shattered, leaving me with a btoken window and glass all over. This place was absolutely amazing. I've never had such an easy drop off and pick up. They coordinated with my insurance and rental company and made it as easy as possible. My car was ready early and they kept me updated with text messages throughout the process. The front office staff provided some of the best customer service I have ever received. My car looks beautiful and it was spotless when I picked it up.My only very small complaint is that it took 10 days from the break in to drop off, but only because they are in such high demand. It worked out fine, and I would not hesitate to recommend Caliber to anyone.
Thomas Duncan
a week ago
High quality mechanic fixed my car with professionalism and detail, friendly receptionist and free coffee bar and complimentary water while I waited. And it was such a rainy day, and they had an umbrella for me, just a class act. If I had to get my car repaired again I wouldnt hesitate to return. Recommend 100 percent
Jazmine Fae
a month ago
Very pleased with my results. They would text me updates and were finished the day that they estimated. My front bumper was completely tore off from hitting an animal now it is good as new. Thank you.
Randy Wills
2 months ago
Outstanding experience! They did a great job repairing my van. They were professional and courteous, and keep me informed via text all the way through the process. I unequivocally recommend them for your repairs!
stephanie strong
2 months ago
100%! I recommend Caliber Collision!!The process was seamlessly smooth and easy!Rian and Annika were great!!Very friendly, informative, kind and professional!! They even arranged for a rental car to be delivered when I dropped off my car. Annika sent me updates via text every other day so I was aware of the progress. In addition, my car was ready for pickup 6 days earlier than expected. I highly recommend Caliber Collision!!!
Linda maggerise
4 months ago
Wonderful service! Easy drop off/pick up, shuttled me home, great communication via texts throughout the process. Maybe best of all was the condition of my car when I picked it up. The exterior was sparkling, and I was told it had been vacuumed.... understatement of the year! I felt like I just picked it up from the detailer! Thank you so much for the above and beyond service, a rare find these days!
Leah G
a year ago
This is the place to go! They're friendly, honest, and helpful. I dropped by to get a 'ball park' idea of cost to fix a parking lot scrape. Chris and Riley just came out and buffed it out. All better!
Heather Lindboe
3 months ago
It was easy to schedule, they kept me informed and my car was done two weeks before it was promised. Everything was smooth and my car was detailed so well I didn t want to let anybody ride in it.
Aaron Frederickson
10 months ago
Caliber did a great job for us! Christian was professional and personable, communicated well and delivered on time. The staff is great, the facilities are clean and well kept and the work met expectations.Services: Painting, Body & TrimServices: Painting, Body & Trim
Diane Hrdlicka
4 months ago
Very happy with the everything about my experience with Caliber Collision.. Helped me get a car rental.. addressed all my concerns and even had my car completed ahead of time
Daniel Cromwell
5 months ago
1 issue is bad luck. 2 issues is a trend. I don't recommend.Had license plate stolen while in shop, then one week later the engine (2020 Palisade) went out. More than likely undiagnosed issue from the head on collisions. Now we are without rental car and the car needs to go back in the shop. Insurance already put $11k into the vehicle. Can't imagine how much this will be before its over.Service: Body & Trim
Will
5 months ago
They did a great job and had my vehicle ready almost a week earlier than estimated. I would highly recommend them.Services: Painting, Body & TrimServices: Painting, Body & Trim
Laura Oten
a year ago
I was able to get an estimate quickly, and even though they estimated the repair time would be long it was only two weeks and they kept me informed via text on the status of my car. The attentiveness and communication to the customer was amazing. I will definitely take my car back there. I was worried that my 2020 blazer wouldn t still look brand new by not taking it to a Chevy collision center but it looked so good I drove away with a huge smile on my face.Services: Painting, Body & Trim
Krissy Rains
a year ago
Had to have work done to repair some damage on my rear driver's side door and a busted trim and they were able to get my car looking new again! I'm extremely satisfied with the quality of their work and the service I received from start to finish. The pickup and drop-off process was seamless. I did have to wait at the shop for my rental car to be dropped off but they made me feel comfortable and they had coffee available while I waited. My wait was less than 30 mins but that's because the rental company was busy - no fault of Caliber Collision. The tech did a great job of setting expectations for turnaround time, so I was able to plan appropriately and they had the work done within the estimated time frame. They also kept me informed of their progress (via text) the whole time it was being worked on, which was convenient. I appreciated the regular updates. If you ever need work done on your car, I'd highly recommend bringing it here.Service: Body & Trim
Mike Queree
3 months ago
The work was done in a timely manner and all of the people were very helpful in getting my truck back in time thank you again.
Lisa Brimhall
a year ago
Rylee was the first person I talked to. She was so lovely and kind and compassionate about the accident that I was in. Christian kept me updated through texts almost daily about the progress of my vehicle. The collision technician that worked on my vehicle made my car look like it had never been in an accident and the detailer, Aidan made my car look almost as good as when I first bought it. And it smelled amazing too! They fixed my vehicle sooner than expected! I highly recommend Tacoma Caliber.Services: Painting, Body & Trim
Jeanna Kane
7 months ago
Took my car in for window replacement and steering wheelColumn repairs, after someone tried to steal it and they did a great job, kept me notify of the progress and it was completed earlier then expected. I highly recommend Caliber Collison-
Jociah
a year ago
The customer service at Caliber Collision was superb. They kept us informed about the progress of our vehicle through regular text updates, and were able to complete the repairs ahead of schedule. We highly recommend this company for their excellent service.
Kevin Eppler
4 months ago
I really wish they had gotten all the fragments of broken glass out of my car so I wouldn t have them blow into my soda other than that the work is great
Peter Katich
11 months ago
My wife and I were very pleased with the service provided by Caliber Collision at 3102 South 12th Street in Tacoma, Washington. The estimator, Christian, provided great customer service, including keeping us informed on the status of the repair job, the front bumper on our BMW was perfectly repaired and the job was completed in a very timely fashion. Thank you Christian and Caliber Collision!Services: Painting, Body & Trim
S B
a year ago
This body shop installed a poorly made part and then tried to bully me when I was frustrated about the issue. The paint job done was horrible.Stay clear of this shop. Unprofessional.Services: Painting, Body & Trim
Ethan Holst
a year ago
I have had so many dings on my car in the last few years, and visited so many body shops, but none of my experiences were better than with Caliber. The staff are incredibly friendly and willing to work with you. As someone who couldn't get a rental car when my car was in the shop, they were able to expedite my repair and get my car back much quicker than I expected. 10/10 customer service experience and the repair looks good as new! And even better, they detailed the inside of my car as a part of the repair (for no extra cost)! If you need a repair shop, look no further!
4bigail
a year ago
My husband and I had a really positive experience. We had a little confusion at first over the how the process works (front end collision, other vehicle at fault). But I think Caliber actually helped us out and made it a smoother process without really shining the light on themselves as to how they did us favors.The lady at the front desk was kind and efficient. It's fair to say she is a woman of few words. The other staff were a bit more commercially friendly including the techs; they answered questions I didn't know to ask.The shop did a great job on the vehicle. It looks amazing and is driving as well as new.Services: Painting, Body & Trim
Janet C
2 years ago
Christian is a community first businessman. The quality of his work is only superseded by his care for Tacoma and it s drivers. My brand new car looks brand new again. Thank you, Caliber Collision and Christian and staff.
Craig Williams
a year ago
I used Caliber Collision after a car accident. They did a very nice job repairing the car, but even more importantly, they kept me informed. There were supply issues and getting replacement sensors took longer than anyone wanted, but the shop texted me regularly with the information they had. It helped to know that I wasn't forgotten. I would certainly use them again.Services: Painting, Body & Trim
Kristin Bolo
a year ago
Professional and friendly staff. They communicated with updates on repairs on my car. They fixed my car quicker than expected and absolutely did a very nice job. I will definitely recommend this place of business.Service: Body & TrimService: Body & Trim
Shavonne Matulevich
a year ago
I was a victim of the "Kia boys" Tik Tok trend and my 2019 Hyundai Elantra was stolen, luckily recovered hours later and eventually ended up at Caliber Collision as that is in the network for my insurance USAA. My first encounter was with Rylee the front office administrator, very sweet, and very kind she helped me begin the process of understanding what my next steps were. I then spoke with Christian a service advisor who led me to my poor car and held an umbrella as it was raining, which I'm sure he'd have done anyways, but it was nice for him to think about it. Eventually, a back and forth with Enterprise Rental car, my insurance, and Caliber led to a ton of confusion as to whether or not my car was totaled or repairable. After several weeks and a few trips to Caliber, I spoke with both Anika and Demry who were VERY thorough on what was taking place and what needed to come next which made me feel they cared and were listening to my concerns. Unfortunately, on January 17th, 2023 my car was deemed a total loss, and Rylee walked me to my Elantra to get the last of my things out of it, I sat in my rental, and let some tears fall for obvious reasons. I just wanted to say I appreciate their patience with all my questions, their willingness to walk me through step by step, and how sympathetic they were when I found out my car was a total loss. Thanks for everything you guys!
SUPR3M3
2 months ago
They did a great job on my vehicle.
Sarah Fletcher
8 months ago
The staff in every department was so kind and efficient. My car came out looking brand new inside and out! I would highly recommend Caliber Collision.Services: Painting, Body & TrimServices: Painting, Body & Trim
Tamala Summerhill
2 years ago
I would like people to know how professional and courteous the employees are at the 12th street shop. I took my Honda there and Christian immediately diagnosed and proceeded to repair the problem. He was so kind and went the extra mile to make sure my car left that shop REPAIRED and did it with a smile. The lady that was behind the counter had the most awesome attitude and she made me feel important and comfortable. I would recommend this shop to anyone who wants the job done correctly, and respectfully. Thank you, Caliber!Service: Body & Trim