Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jeremy Stubbs
4 months ago
Can t beat an honest, family run mechanic shop. This place has always treated me right. They ve always worked hard to diagnose any car issue and fix it without breaking the bank. They took care of my 2001 Subaru Forrester until I had to sell it since not every member of my family could drive the car (stick shift). Now my 2009 car is starting to have a few issues. I took it in the other day and asked for a knocking sound in the steering column to be fixed. I have done research independently on what the issue could be and how much it would cost to fix. Ball Auto came back with the exact same diagnosis and a better estimate than my research indicated. When I asked if there was any other maintenance my car needed, they said, It looks good. Have a happy holiday. I always appreciate knowing they re not trying to charge me for services I don t need.
Kevin Crisalli
2 months ago
Used them for service twice now. Don't let the charmingly antique storefront fool you, these guys are absolutely top notch. Fast, friendly, honest, knowledgeable, and fairly priced. When you need an auto mechanic, not just a technician or lube jockey, but someone who absolutely understands what they're doing, take it here.
John Bryson
10 months ago
Hands down the best mechanic I have ever been to. Not only do they fix whatever is wrong with your vehicle, but they DON'T DO ANYTHING THAT'S UNNECESSARY! They explain everything that they need to do and why....extremely trustworthy.Another thing is that they always seem to be in a great mood...Heck....maybe I should work here?Service: Auto maintenance
Shelbi Virgil
a year ago
I came here to sing my praise for the folks at Ball auto. The mechanics are so kind and so honest, and incredibly patient with the plethora of questions I always have when I come in. Every single time I ve gone to them they ve gotten the work done quick, and usually for cheaper than I was quoted. They are mechanical wizards and I am so grateful they are around. All my love to Ball auto.Services: General repairs & maintenance, Vehicle Inspection, Vehicle safety inspection, Auto maintenance, Oil change
Solo Ninja (Solo)
9 months ago
These guys are always professional and knowledgeable and they always take care of their customers. Great place to bring your car or truck I highly recommend this business.
Dave McCord
5 months ago
Always great service. Very pleasant staff. They spent time trying to do a tricky repair but could not. They did not even charge me for the time they spent trying
Ilona Berzups
a year ago
I had used Ball Auto on my older Honda Accord when I lived in the area and was always pleased with their service. After buying a newer vehicle I went to the dealership thinking that was the right thing to do. Even though I live further away now, I'm back at Ball because their service is second to none. Their prices are very reasonable and they have always gone beyond what was expected. The folks at Ball are professional and super courteous. I'm left feeling that they actually value my business. They're thorough in the services they perform and provide real explanation/s. They know their stuff!A local family-owned business that I would highly recommend, and have many times.Services: General repairs & maintenance, Oil change
Philip Bagnoli
6 months ago
I never write reviews, but here I am. You should absolutely take your car here. These people are great. Kind, knowledgeable, and efficient. I trust them wholeheartedly.Service: General repairs & maintenanceService: General repairs & maintenance
Andrew McLaughlin
2 months ago
Drew was very kind and extremely helpful with our dead battery. Thank you so much!
Misty Kurek
9 months ago
Drew is always there to help: when I needed to jump my car because I was gone for two months and forgot to disconnect my battery (they then replaced it) to checking the code for the check engine light when I just "stop by." The service is friendly and my car is in amazing shape thanks to their work (it's 12 years old!).
Berkeley Lowe
a year ago
Had to wait 2 weeks for a diagnostics appointment, but it was worth the wait! These guys are busy for a good reason. I blew my transmission unfortunately, so I didn't have any repairs done. And they did the diagnosis for free, even without doing any repairs. EXCELLENT customer service, the guys working in there are so kind and friendly. He explained exactly what went wrong with my transmission and explained in a way that I could understand. I 100% recommend this shop!Service: General repairs & maintenance
Steve Cooke
a year ago
These guys are fantastic! Very reasonable prices, superb diagnostic and mechanical skills. They will even work on my camper van despite very limited shop space for it. Many local repair shops refuse to work on it. I'm a customer for life for sure and I highly recommend them!Services: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic
Christopher
11 months ago
Brought my car in for brakes and these guy really are the best. If you re in the Tacoma area and need brakes done they re the place. Honest and friendly people, great work all around!Service: BrakesService: Brakes
Jeremy
a year ago
My car required front brakes and rotor change. Not only were the mechanics friendly and knowledgeable, but they quoted me at a very fair price compared to other establishments! Just moved to the area, and I will definitely be using this place moving forward!
isaac hinson
2 years ago
I have always struggled finding a good mechanic as I'm sure most people do at some point in their lives. Ball auto has been the first and only mechanic I've found with seriously great customer service, trustworthiness, and turn around times. I'm happy to say I've found a mechanic that I'll bring my car to for any future maintenance/repairs. I hardly ever write reviews but I felt that this review was definitely well deserved. Thanks again Ball Auto!Service: General repairs & maintenance
Michael Tomter
6 years ago
This is the best old fashioned gas station / service station you will find. It is family owned and run and it feels like they actually care about every customer. I would definitely come here for all of my needs in fact I already do.
Ben Davidson
a year ago
This place is awesome.10 out of 5 stars! I got a flat tire around Wright Park and had 1 pesky nut that would not loosen. Derek loaned me a tool that worked like a charm and had my tire ready to go in 30 minutes. The whole experience honestly restored my faith in humanity. Thank you Derek/Ball Auto Sales & Service!Service: General repairs & maintenanceService: General repairs & maintenance
0x4rk�
3 years ago
Can I give this business 6 stars? I have been exclusively going to ball auto for the past 3 years for everything. Everyone is super friendly, professional and even recognize me by voice!My last visit, I took my car in for a full tune up (oil, transmission fluid flush, brakes, etc). Expecting to pay well over $1000, they called me and said "All you needed was an oil change. All other fluids are good for a while! You might want a new battery".They could have charged me for the full service, but decided not to since I didn't need it. Honesty is keeping me as a customer for as long as I am alive.They've helped me in the past by giving me a free quart of oil when I needed it, helped me for free with a stripped screw in my license plate....If you need a mechanic in Tacoma, please give them your business.Services: Transmission, General repairs & maintenance, Auto engine diagnostic, Brakes, Battery, Oil change
zack good
4 months ago
They have non ethanol gasoline, great for my two stroke engines!
H H cindy Todd
a year ago
Excellent service as mentioned by other reviewers.Will go surely back again when we need service.No place to wait is not a problem. There are plenty of cafes in very short walking distance. On a fine day just walk in the Wright Park.
Trish Mathias
2 years ago
We have consistently had excellent customer service at Ball Auto, and we never feel as though we are being taken advantage of. We appreciate their honesty, fair pricing, and the fantastic work they do on our vehicles. As long as we live in area, Ball Auto will continue to be our 'go to' auto shop!
Jordan O
a year ago
Took a bit but I ve found my mechanic shop, won t even consider anyone else. I needed a full brake service. I had already purchased calipers and pads but still needed rotors, a few lug studs etc. I called around 13 different mech shops around pudget sound. Most quoted 1200-1400$ As they wouldn t take aftermarket parts (understandable). Found a few mechanics that had no problem using customer parts, they charged 960$. Finally I stumbled upon ball auto. Incredibly polite and friendly over the phone and in person. They quoted me 600$ for the work Did the entire service in 4 hours and I ended up getting charged 200$ less than quoted service. I won t go anywhere else. Really they blow the rest of the shops out of the water in every category. I d highly recommend them and I ve already recommended them to my friends. Thanks for the works and unbeatable price guys!Service: Brakes
Herbert Kwok
2 years ago
Trustworthy, friendly, quick and fair prices. Not much more to ask for from a repair shop. The location is awesome. Plenty of shops, cafes, restaurants and Wright Park nearby to keep you busy while you wait for your car to finish. This place will be my go to spot for all things car service related from now on.
Pete Flattum
a year ago
I brought my 2003 Mustang in for an inspection and also got an oil change. Drew was working and totally helped me out and I am very appreciative and have always had Ball Auto take care of my cars. Thank you very much.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change
Cornelius Brudi
3 years ago
The customer service is unreal. Super friendly, no nonsense people who seem to like their job. Fair pricing and very knowledgeable - even with vintage cars.Just for the interaction, it s worth going to Ball s. Oh yeah, they also have ethanol-free fuel. I highly recommend this place!
Patricia D
3 years ago
My husband's family has gone to Ball Auto for 20+ years and we've gone to them ever seen moving to the area. They are consistently professional, helpful, consistent & reliable. They're prices are fair & they go the extra mile for their customers. Can't recommend them enough!Services: General repairs & maintenance, Auto engine diagnostic, Brakes, Battery, Oil changeServices: General repairs & maintenance, Auto engine diagnostic, Brakes, Battery, Oil change
Dylan Sies
5 years ago
I've had nothing but exceptional experience with these guys, they've done great work on my BMW for incredibly reasonable prices when compared to the dealer. All the employees are extremely friendly and helpful, and clearly hold themselves accountable to provide quality service. Ball Auto is a shining example of why you should patron a local expert rather than try and save a buck or two at a chain facility, these guys will end up picking up where those places drop the ball in the end anyway, save yourself the headache.
Amber May
3 years ago
we have been using them for 5 years. we have had many beater commuter cars in this family. they are wonderful. always friendly and great customer service. they always call with updates and have the car ready and done when they say. we don't live in Tacoma anymore but we still use them for anything. the best!!!Services: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic
Tiffanie Majors
a year ago
The shop nearby tried to tell me I had a major oil leak. I took my GMC to Ball Auto after seeing great reviews in a local Facebook group about them. They didn't let me down. They checked out my GMC and told me there was nothing wrong with my truck. That was all I needed to be a new dedicated customer. I refer everyone to them now. Plus an owner got along great with my Mom as they're fans of the same Football team. Kindness to my family is always a bonus with me. Thank you, Ball Auto
Michelle Shaw
4 years ago
This is hands down the only place I will take any of my cars ever. These guys have been honest and reliable since I was referred by a friend (and whole neighborhood) to go see them. They fixed a problem that another shop kept guessing on. I have never been more satisfied or excited to go to a shop in my life. Love love love Ball auto sales and service.