Speck Motors Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Julian Guillen
10 months ago
I scheduled an appointment here to look at a specific car. When I got there, they didn't even know I had an appointment and I told them I was there to see the person I had been talking to. Some other salesperson said, oh well I can help you. I told him what I was there to see and he said the car wasn't there. It was told it would be ready for me to look at. He called another location and it had apparently just been sold that morning at another location. He said they had some other cars I could look at. The salesperson seemed very disinterested in helping me. We wandered around looking at things that weren't what I had described I was looking for. Then he showed me an older car in the back of the lot and said it's a little dirty. It looked like someone had been sick on the center console and they hadn't cleaned it. I left shortly after. About an hour later I received a call from the original person I had spoke with and they didn't even know I had stopped by. Very frustrating experience and their salesperson Javier showed very little interest. Everything just seemd odd with their behavior and communication. They didn't seem like an organized dealership.

  Jose Ramos
2 years ago
Went in for an oil change. Everyone was friendly and knowledgeable. The welcome service tech was quick to check me in. He explained the process and how long it could take. The exit tech helped me complete my visit by explaining what was checked on my car and the status.

  [email protected] brooks
a month ago
Don't take anything there to be repaired.

  Alisia
3 years ago
I have took my chevy cruze in twice already within one day of getting it back because my check engine light continues to turn on. I was told they fix the problem but did they really or are they just unpluging the battery so the light comes off and I have to come back ?? I can't afford to continue coming back when they never fixed the problem in the first place. With covid-19 going on its draining my pockets even more and I need my car to go to work. Also I decided to bring it to work today and as soon as I got to my job the light turned back on. Once again I have to get off work early to take it back in. And this hasn't been the 1st time I have had problems here. Do they honestly care about their customers right now during covid-19 or are they just taking the little that we have so they can have ??

  Courtney Lynn
4 years ago
In the beginning they say one thing, do another. Had to make several trips back to get some issues resolved on a vehicle purchased from here. I ended up fixing most of the problems myself, and now I can say I love my vehicle. Car dealerships are car dealerships. Lesson learned!

  Judy Mendoza
4 years ago
Sales man Eddy is not a man of his word. I have yet to receive service promised to me after agree to the suggestion of buying a dodge journey and got the run around there after angel the supervisor addressed the matter but resulting in poor car repair service have yet to receive the full tank I was initially promised after picking up my vehicle which I had purchased 1 week before and yet having to wait 1 week after closing the deal my car repair was very poorly work. And 2 months after I was still having to deal with the poor work done on my car hit and miss after that. Just know ur stuff if u are purchasing a vehicle here staff seems as if they are on it however they are only til u close the deal and there after u are stuck with whatever issue or vehicle u have signed off for.

  J. Fuente
3 years ago
Our 2017 Ram 2500 6.7L Cummins had a "Low DEF" light come on. I verified this code prior to taking it to Speck at a local Autozone. To be specific, the code in question was P203F (Low DEF). Having confirmed this, we took our Ram into Speck for diagnosis into why the code was not resetting. We received a call from Angel, the service manager, who informed us they had also discovered a P207F (DEF quality code) and the cause was contaminated DEF in our truck's DEF tank. We had just filled up the tank prior to receiving the original code (P203F) and while the DEF gauge was registering as 100% full, the check engine code was still on. Angel informed us, due to the contamination in our DEF the $2400 repair would not be covered under warranty. I was informed the mechanic had pulled a sample from our truck and it registered as 34%. According to American Petroleum Institute, 34% concentration of urea is still within specifications; however, Speck advised it was of their opinion the DEF was contaminated and it would not be covered.I contacted the local fueling station and got in touch with the fuel company. A sample was pulled from the DEF bulk tank and a sample from my truck, at my own request. Both samples were sent off to a Pilot J lab and returned with results showing zero contaminants or any reason to warrant the code being thrown. This information was provided to both Speck and FCA Corporate who both continued to deny the repair under warranty.This all took place over the course of two weeks, during which we were denied a rental and so were out of our truck for the entire duration. I finally instructed the dealership to clean out the tank and pump with distilled water, reinstall, and I'd deal with the issue myself. After picking the truck back up, I provided my own DEF and the codes cleared themselves. I put in 105+ miles after picking it up and have not seen the code return. At no time did Speck change their diagnosis of the truck and at the time of pickup, had me sign an acknowledgement I was refusing the repair.The quoted repair was for a part which did not require any fix. The diagnosis was not a diagnosis at all -- it was simply looking at the first possible cause for the code (P207F) and shoving that down my throat. When presented with information which showed the original diagnosis was not legitimate, Speck did not look into any other causes for the code and again indicated I needed to replace the pump.What is the point in having a warranty when the dealership and corporate turn a blind eye to legitimate information, simply to deny the repair in order to turn a profit. Based on this experience, I agree with the notion dealerships employee salesmen (service writes) and parts changers (mechanics). The notion of repairing vehicles is out the window.In closing, the DEF pump they quoted cost $1,750. Interestingly enough, I could source the same MOPAR DEF pump from Athens Dodge for $1,190 shipped. Of course, there turned out to be nothing wrong with the pump in the first place, but still -- if you need service, save yourself a headache and go somewhere else. If you're looking to simply have parts changed out on a whim, go to Speck.- Jonathan

  AndaOooop
4 years ago
Bought a car from them, went to get it serviced they made up fake problems to rob me, took my car to Firestone and they said nothing was wrong with it other than getting new tires. Would not recommend this place.

  Cheree Williams
2 years ago
Everyone was so kind and helped me find the perfect vehicle for my family. I am so grateful this place was recommended to me!

  Enrique Acevedo
a year ago
Lial Rivera gave me the best experience ever on buying a high quality car.

  Jose Alvarez
2 years ago
Oil change was done, but no inspection paperwork, the whole point is you take it to the dealership and get oil change and an inspection of the vehicle. If they just do an oil change you can pay half the price and go somewhere else!

  Rigo D
5 years ago
Really reccomend c specks!! Salesman ricardo espindola went above and beyond to find exactly what i wanted. Professional and fast service compared to other dealers ive dealed with. 5 stars

  Larry Blue
2 years ago
Wow it was awesome they gave me a free car wash and oil change

  EDWARD VERGARA
2 years ago
When in to see ralph and he was nice new everything about the car and we will come back again

  Araseli Rivera
5 years ago
Nice people who work there only the wait wasn t so long for an oil change

  Ruth Svinth
2 years ago
Excellent service...nice clean shopping friendly stylish.

  Jenny Rhoades
4 years ago
Good customer service and fast oil change this time

  Marion gomez
2 years ago
Bought car there great service.

  Damian Cantu
5 years ago
Very satisfied with the work done to my Chevy

  Sergio Hernandez
5 years ago
Please review all paperwork make sure you know what you are signing!!

  Antonio Casio
4 years ago
Jesus Brito great employee and great customer service.

  Bill Kelley
2 years ago
There ok all in all.nice people .

  Mike Kukes
4 years ago
Edi very helpful. Answered all questions.

  The
5 years ago
Fixed my car.shuttle service.friendly people.

  John Hanson
4 years ago
Angel and his team are going to try and do it right

  fidel sandoval
3 years ago
Very professional and quick service

  Norma Arellano
2 years ago
Always a wonderful experience.

  Tim Walker
a year ago
Clean and friendly

  Isabel Espinoza
3 years ago
Wonderful service

  Ellen Luther
5 years ago
Good sales person