NAPA Auto Parts - Standard Parts Corporation

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mike Reavey
3 weeks ago
They sold me a higher priced alternator. The gap was too small to fit in my car. Wasted hours in the rain just to have to go back and get the correct part.

  Mykhailo Lytvynenko
5 months ago
Not professional staff (they don t know what they re doing), I ordered one thing and they sent me another. The service is still at a very weak level. I don't recommend it!

  greg rickey
3 years ago
Went there a couple times for some small items. People were friendly and selection looks good. Parking is a little small, but it's downtown Sumner, so....

  Charlene Funderburg
a year ago
We go to Napa in Sumner for our auto needs. Recently we have needed windshield wipers. They have helped us obtain the right ones and assist in getting them on. Love our small town merchants! Please shop local so we all have these businesses available!

  Diego
2 years ago
I've shopped here since 1983 and have never wanted to buy parts from anyone else. Everyone there is awesome, and everything they sell is the best quality. I filled my toolbox with New Britain tools from this store in 1985 and use them all the time and have never had problems with any of them. This store gets no complaints from me.

  Jared DeLoach
5 years ago
A great locally owned NAPA in the heart of downtown. Not a large building so parts likely won't be there but they will order them in as fast as possible for you. Had an order for some exhaust gaskets that no one called me about for a week after they were in and they accidently ordered a set for a 3 piece exhaust instead of a 4 piece like I require. No big deal. Will continue to do business here.

  Ken Broyles
10 months ago
Great place to buy parts. The people behind the counter know how to help.

  Raymond Rodriguez
8 months ago
Great customer service and big selection prices are also very reasonable

  Sirxx99
5 years ago
Friendly small auto parts. The guy and gal behind the counter were polite and even lent me a funnel for my oil. O ly reason for 4 star is selection not much bigger than a mini mart and just as hard to get in and out really a location thing not anything to do with the people or service. The parking lot has a curb that's not well design for lower cars makes it hard to get out at the light turning left.

  BB RagMan
a year ago
These guys and gals are awesome! They had all the parts I needed and were tons of help on my project! Excellent service!

  Tj Stoddard
7 years ago
The staff when I needed to return a tool was short tempered and bordering on the cusp of flat out rude. They don't have their policies printed on the back of their invoices like the front states. When asked to assist in figuring out the size of a nut they couldn't have been less helpful. They have lost a customer for the rest of my life.

  B Dubb
5 years ago
On this date the employees (2) were both kind friendly and helpful. Pretty much the same (most of the tlme) as other NAPA stores, more stars than other auto stores

  Jonathan Monson
8 years ago
I am appalled at the service my customer and myself received at this location. He is a one store owner and does not believe in customer service. I run a national company and hold a national account with Napa. I can tell you I won't be ordering parts from Napa until corporate handles this owner. My customer purchased a battery from them and after installing it the customer came to my store and it had boil acid all over under his hood. We then refilled it charged it and tested it and it tested with a bad cell. The batter was then replaced and the vehicle has no issue. I returned the battery to my customer so he could recoop some of his costs on the repair and Clifton I think was the fella that helped him initially basically told him to pound sand. He then contacted me and that same courtesy was extended to me. I then was transferred to the owner who was adamant about informing me that if he doesn't get money back then his customer doesn't get money back. For one, in business you don't talk about who's getting money from where. You simply take care of your customers. I would not recommend this Napa to anyone and I would question Napa's practice on warranties when they have locations out there that bear their name and don't honor their warranties and take care of their customers.

  judy hardison
a year ago
Great place reasonable prices very helpful too.

  bones magee
a year ago
First place I've been and they actually knew what I was looking for without the 50 questions. Good job I'll be back!!!

  EpicRc Is Awesome
5 years ago
Did not have what I needed in stock, but were able to order it and get it the very next day! Very satisfied with my purchases from them.

  Ole Nygard
3 years ago
You will pay a little more than at your Discount places but you get the correct parts the first time. I drive out of my way.

  Wendy Holland
2 years ago
Great place,Vinnie is a great worker,he was very helpful,I will always go back

  kevin schoon
2 years ago
Very knowledgeable and helpful staff. They know what they are doing behind the counter.

  Jewel
3 years ago
I ve been in desperate need twice and there they were helpful and awesome. Prices are fair.

  low and slow /
5 years ago
Very helpful good people down there Rick and even know there stuff

  Timothy Waters Jr
10 years ago
Real nice people willing to help me replace the parts and jump start my truck. Love these guys. :) <3

  Michael Johnson
3 years ago
The associates for hospitable knowledgeable and to top it off they even had the part I needed in stock

  Ashley Savage (e46ashley)
8 years ago
Brandon G. ... Not happy with "drum rotation service"... Well... Sumner Napa doesn't DO 'drum rotation services' anymore... so... yeah...

  RPM Repair Performance Maintenance
5 years ago
Ty is the guy to see best parts guy in the buisness. Saves me tons of time because he knows the products.

  David Tippens
a year ago
The new guys they have working there can be rude.

  Jack Morey
2 years ago
Knowledgeable staff. Helped me with hard to find, obsolete parts.

  Dirk Brown
3 years ago
Experienced staff, who know what to get for your car. Not some kid with an app.

  Kevin Shannon
5 years ago
Helpful employees everytime I've been here.

  Anthony Tuttle
2 years ago
Really great people work here.