Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Spence Rogers
5 months ago
This is exactly what you re looking for in a towing company. It is a real small business that is not just an answering service that distributes you to somebody else.The woman that answered the phone was extremely nice, as was the tow truck driver that showed up. They came out very fast and had me out of the ditch that I got stuck in. The price was extremely reasonable. You can definitely trust this company to help you. I will not hesitate to call them again if I am in need.
Evelina Ninjalina
7 years ago
I do not recommend. Actually if you do not support racists and bullies then I strongly advise you to stay away from this business.The first red flag went up when Bates Bros Towing sent us a text message about meeting us and towing our car two hours before the agreed time. Then again when the driver called us 15 minutes before appointment rushing us because he arrived before time. Then again when we met him and it turned out Bates Bros Towing sent their employee with a broken arm. From that point on things just went down hill,and fast. When he saw that we were interracial couple and heard that one of us spoke with an accent, the tow truck driver could not hide how upset he was with us. He refused to do his job which was to tow our car for which we were paying blaming it on his broken arm. He did however call someone and loudly complained in front of us about our car not starting. That was quite surreal, a tow truck complaining about a stallled car. Did he think we invited him to a family BBQ(?)At that point we realized he wasn't going to help us and decided to call our insurance to send us another tow truck. At this point the Bates Bros truck driver begun calling us every deplorable word in the book. He agitated a mentally disturbed person who was neither the owner of the property or the car and had nothing to do with us or the place where we were, inciting her to charge us with her pitbul. He then ran and hid in his truck like a coward that he is, but still refused to leave the premises. This was mind boggling. (You come to a job, you refuse to do the said job, yiu refuse to leave either. What is your problem buddy?) And then called Snohomish County Sheriff on himself. It's been a long time since I've seen this amount of stupid in one person.The Sheriff send the truck driver away immediately since he refused to perform his job he was the one trespassing. Everyone else were made to vacate the premises so we can peacefully retrieve our stalled car. Insurance send us another tow truck and they were awesome! We also got reimbursed to a penny for Bates Bros since we were on the call with our insurance and all of everybody's interactions got recorded.In the end this was the most awful unprofessional and disgusting service I didn't get but had displeasure of encountering. I heard from other people that this business gets referral from Snohomish County Sheriff, if that's the case our local officials need to reevaluate as this represents them poorly.If you value your dignity and peace of mind, steer clear of these people.
Melissa Savage
9 years ago
Absolutely with out a doubt THE WORST!! AND ARE THIEVE'S I can say this because my husband and I are on the road traveling a lot around the state of Washington and not only use AAA BY FAR THE BEST) but in the situation we had to use them. One of my son's friends went into a ditch, in which he had call me on my phone. I had asked if I could talk to the tow truck driver, the first thing the tow truck driver (refused to give me his name) said to me is "it's going to cost you $35.00 and I want your credit card number". So, I ran around looking for mine knowing I only had a few dollars on it. I then picked up my other phone to call my son's dad and the registered owner of the car. As I was doing this I had asked the tow truck driver's name and phone number because of the fact, I was about to give someone I did NOT know over the phone my ex husbands credit Card number. You would think at that point the guy would have said, here's name and here's my number. NOPE!!! Instead after I rambled off the credit card number to him, he then said, it's NOW going to cost you $275.00!!! And I"M IMPOUNDING YOUR CAR!!! And, hung up the phone!! So, I called, my son's friend phone back!!!! To again try and get the name of the towing company and the guy's name. He said, BATES TOWING and again hung the phone up. My ex husband goes to retrieve the car, in fact my ex arrived there before the towing coming arrived at the yard, in which they then handing my ex a $480.00 bill!! #1 I have EVERY RIGHT to get the towing company's name, his name and phone number to have my ex-husband call to give them HIS CC# WHICH HE REFUSED TO DO. #2 power tripp'n isn't cool. Telling me if you don't pay this or the car is getting impounding, that's power tripp'n and WHEN I'm trying to pay it and then refusing that payment and then raising the bill AFTER you took the credit card numbers!!! That robbery!! And, #3 the only business these people get are from the Snohomish County Sheriffs Department and the Washington State Patrol!! I DO NOT RECOMMEND USING THIS COMPANY!!!
Cj Cook
7 years ago
My name is Clayton, I work for Bates towing. I noticed that it says our hours are only 8am to 5pm, and would like to state that our office hours are from 8-5 Monday through friday, but we tow our dispatch answers 24/7 and we are available for tows, jump starts, gas ups and lock outs 24/7! Thank you for taking the time to read this, and give us a call if you ever need some help!
nicka pappadikis
8 years ago
I don't care what anyone says. Ken is a honorable man. My dumbass got stuck about 13 miles away from hwy 2 on snowy logging roads, with no cell signal. Ken cruising up with his daughters, saw me in distress and saved me TWICE! He gave me the best deal, pay it forward. I honestly believe there needs more decent people like him. Thanks again man! I learned a lot and I'm building a K5.
Noah Benz
a year ago
Amazing service, here when they said they would be. Owner is awesome and friendly. Would highly recommend them for towing services. Will use them again in the future!!!Service: Car towingService: Car towing
Terry Johnson
6 years ago
The worst. Driver too sensitive. I hurt her feelings I guess when I asked her if she got lost and would be good to know she would be late so I could schedule my schedule around her. Rude? not in a man's world.
Chris Johnson
2 years ago
They towed my car on Friday and only not only was it private property and none of /bthe owners gave permin my car ,Services: Special vehicle towing, Local haulingServices: Special vehicle towing, Local hauling
Sean Wilkerson
7 years ago
We were charged for two hours of waiting when the shop was a 30 minute drive away. $295 for just a wench out of the snow.
Eduardo Andrade
7 years ago
Our tow truck driver John provided a fast and efficient servivce, great company.
Chris Schlegel
5 years ago
Good experience all around professional towing service I will call them any day
Chris Johnson
2 years ago
Crook's