Maaco Auto Body Shop & Painting

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Autumn
3 months ago
I have mixed opinions so I ll write out my experience and you can decide. The experience started off great I set up a date to drop off my car but there ended up being insurance issues so I unfortunately had to cancel the appointment same day staff was super nice and understanding and we ended up rescheduling a drop off date a little later out on 11/20 by 11/30 I still hadn t heard anything so I gave them a call and they let me know due to the GM strike it s been a little hard to find parts and to call back on Wednesday next week. Okay no worries I completely understood it was out of their hands. So Wednesday 12/6 I called back and they seemed annoyed I was calling for an update giving me the same information and to wait for their call instead. Okay totally understandable with the GM strike but don t be annoyed when y all told me to call in this day. Anyways that Friday rolls around 12/8 and I get a call stating they have all but 1 part but since it s cosmetic and they have no ETA on when they will receive the part they offered to complete everything else let me pick up my car and they will let me know once they get it then I ll just drop off my car again. Okay awesome let s do that and the person has informed me all they need to do is put on the mirror and I should hear from them on Monday to come get it awesome great. Monday rolls around no call so Tuesday the 12th I call them to see what was going on and it turns out they hadn t even started the repairs but should be done today or tomorrow and to call back tomorrow for a update. I called back tomorrow 12/13 same answer. Called back Thursday the 14th told me Friday the 15th it would be done. Called back Friday they told me the new window is wrong but they might have a replacement they could get in today. Awesome great let me know. Anyway Friday afternoon they called me up and said they completed everything including that part they couldn t get a ETA on so I went to pick up my car. When I arrive it turns out they didn t even reach out to my insurance and was trying to make me pay a huge fee before they would give it to me thankfully the manager told them to give it to me with only paying my deductible and they also informed me that the tint on my window is illegal so the new window doesn t have tint i have never tinted my windows and bought it from a trusted dealership (keep this in mind). Mind you it s almost 5 by the time I arrive in winter it s pitch black out and on the way home the auto body shop left my back driver side lights unplugged didn t notice until I get home which I could have received a ticket for. The next day Saturday I realize they had done more damage (see photos attached) I called the place up on Monday as soon as I could to inform them and the dude kept saying I don t want to argue but that couldn t be from us so I ended up emailing him photos of what my car looked like before I dropped it off vs now and kept saying no way it was them but drop of you car and we will see. When I went to drop off my car again I brought a guy with me just in case and it was a complete 180 yeah we will fix it no worries ect ect ect. Anyways Friday they call me up and completely fixed everything and added that window tint that was apparently illegal not even a week before.

  Jade Collins
2 months ago
I ABSOLUTELY LOVE maaco their customer service is amazing! Their prices are GREAT !My bumper they painted looks AMAZINGI TOTALLY RECOMMEND THEM!

  pavlo gris
9 months ago
I had a fantastic experience with Macco Paint Shop on Francis in Spokane, WA! Mark, the wonderful individual who assisted me, provided outstanding service from start to finish. As a value painter, Macco Paint Shop exceeded my expectations.They painted my 2008 Toyota base cab in a stunning white using a single-stage polyurethane paint. I was pleasantly surprised by the remarkable results. The entire truck looks refreshed and rejuvenated, and the paint job is impeccable. The value I received for the investment of $1200 to repaint the entire truck was exceptional.I recently got the truck set up for my business, Clean PG Window Cleaning, and the transformation has been incredible. The newly painted truck represents our company with pride and professionalism.I highly recommend Macco Paint Shop to anyone seeking affordable painting services without compromising on quality. Their expertise and attention to detail are evident in their work. Thank you to Mark and the Macco Paint Shop team for exceeding my expectations and providing excellent value.Best regards,Paul GrishkoService: Painting

  Nadine Parker
a year ago
Wow! If I could give 10 stars I would. Mark was completely professional and upfront about any possible charges. The paint job looks awesome and we are 100% satisfied. Thanks to Mark and his crew for an excellent job. We highly recommend your services.Service: PaintingService: Painting

  scottbrett1
7 months ago
Needed a new bumper cover/spoiler for the front of my wife s car and Maaco did a great job painting , color matching and installing.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Alexander Castillo
4 months ago
Upon showing up with a damaged vehicle, Mark and I had talked and discussed damages and options for fixing while he did a walk around so i could show him everything that was going on. Based off of his answers, and his verbal prices for things, I had asked for a few additional unrelated things to be taken care of as well. I tried waiting around for the estimate, There were some issues when he was trying to draft the estimate, and this led to me having to leave prior to having it in hand. (Lesson Learned)However, upon going to pick up the vehicle, it fell exceedingly short of the promises made.From damage not being fixed that was pointed out and discussed, to parts of the vehicle not being put back to how they were. And then finding out they had left painting supplies in the vehicle that caused the vehicle to smell horrible, as well as parts for the vehicle laying in the passenger seat and damage to the passenger door panel and wires somehow being stepped on or pulled on causing them to dangle and have excess wire when it had been professionally installed prior to route and hide them properly.Some of these things were less then 5 minute jobs had they done it when they were supposed to upon reassembly of the vehicle after the paint job. The other issues I was just in shock at how it was returned. Unfortunately I don't make it a habit of taking pictures of the inside of a vehicle, especially when I don't think a reputable shop would damage things.I am used to seeing a vehicle being pulled into the shop where it is lit so that way they can show what work they had done and make sure everyone was on the same page. This did not happen.His responses when questioned about these things was he could fix it, and do the work but he would have to charge additional in order to do so.This was extremely disappointing especially after prior conversations.I understand that for 1 thing I requested, it was out-sourced and the third party could not perform the work.Yet there were other items that we had discussed that just seemed to have been forgotten.In addition, the prices didn't add up. Posted in their shop, they quote several levels of paint jobs, from base enamel to coats, etc.Based off the paint job I was told I had. The price I was charged was several hundred dollars excess compared to the price posted on a sign in their office.I could understand the difference if it was a larger vehicle. As paint supplies vary and sometimes they need a bit more to cover certain areas or whatever else. But as the charge was listed on the bill, there was no explanation for why the price exceeded the posted price. I mean a beetle is pretty tiny vehicle. Even with this paint charge, they didn't finish painting the vehicle as there are still exterior areas that have clearly not been painted.Find someone else.Even employees had mentioned how there have been more and more issues as of late as Mark has been forgetting things that he had promised to customers that were not being taken care of or done to the expectations he himself had set.Be warned by this. But also take it with a grain of salt. This is only my side. They have their side, and then there is the truth. I wish you good luck but for me personally, I will never be taking my vehicles here in the future. I was very disappointed and unsatisfied with how everything turned out.The only positive things I can say is they did not charge a storage fee, the paint does look nice. Hard to tell under snow and dirt. But for what can be seen is nicely done. And they have a limited warranty on the paint that is honored by all Maaco's.Edited for Clarity.Response to their reply:I am not interested in continuing to work with this specific location. The vehicle was there for a decent amount of time, and for there to be these issues. It just isn't worth my time. I don't get paid to deal with yalls mistakes, or the time spent trying to fix them.You do have my email, you are more then welcome to email me any questions comments or concerns or to try to resolve this.

  Troy Bigelow
4 months ago
Complete car, same color. MAACO did a good job. Wanted single stage but they had some issues with previous paint and did base/clear for no extra charge. Masking was ok and some blemishes and dust/lint but I cannot complain at this price. About 10% the cost of a really nice job. Just what I wanted at the moment. If concerned about overspray, talk to them or cover the area yourself. Recommend.

  Busy Bee
2 years ago
Have had cars painted here in the past, they re great... wouldn't trust the 62 Chrysler convertible any where else.. will put photo up if it turns out great and will update..Ok ladies and gents. you've got to see this amazing paint work.. The team at macco worked hard to deal with getting this ole gal back to get original self..I really can't say enough about this place.. Just a great place if you need repair, paint, and the service is definitely recommend.. There great.. The red is before, blue is after.. Whatcha think???

  Ted Aked
5 months ago
Just how I wanted my Jeep painted , turned out great!!

  Erik Rudolph
a year ago
Took my truck canopy there to be painted to match my truck. Price was reasonable and the staff were extremely helpful and courteous. Very pleased on how everything turned out.Service: PaintingService: Painting

  Tadd Howard
a year ago
Purchased Bushwacker fender flares and needed them to match the color of my truck. The color matches perfectly, the job was completed in a timely fashion, the customer service was on point. Would recommend.Service: PaintingService: Painting

  Roger McLellan
4 weeks ago
They did exactly as promised on the exact days they promised for the exact price they promised. Paint job looks fantastic and I am completely amazed and satisfied.

  Jon Miller
7 months ago
Great results repairing front Quarter panel and rear bumper damage on Toyota Sienna caused by parking lot persons who did not leave note or phone number. Excellent hard to match pearl white paint finish. Estimate of job was less than nearby competitors. Overall, very positive experience.

  Michael Strickland
a year ago
This the second time I have used this Maaco. Bothe times were amazing experiences. I have custom paint with ground glass and they took the time and effort to match the paint. I didn't know it was ground glass, but they figured it out and they were very professional and very quick.Service: PaintingService: Painting

  Suzuki Todd
6 months ago
Recently had Grandma s car (Civic) repainted. The clear coat on the vehicle was gone & the paint was clearly fading underneath . Met all expectations when the vehicle was completed. The Civic looks brand new! Very happy w/ the service.

  Kathy Thain
8 months ago
I took my Jeep TJ in to have the tailgate repainted. They had it done two days early, and the paint matched perfectly! They were helpful, professional and friendly. Definitely recommend, would go back if ever need a paint job!Service: PaintingService: Painting

  J W
4 years ago
I initially brought my car in to have the drivers side door painted, which turned out good. However, when I got it home there was a 6-7 in. strip of a sort of clear, raised substance on the passenger side of the hood.I brought it back in and the technician attempted to remove it, but it just made it stand out more. Thr manager insisted it didn't happen there and I was SOL. I thought about it for awhile and thought what happened and decided I was going to stand up for myself. After all, since being a customer who has paid $2000 to paint a door and a quarter panel in the past, I thought I deserved a car that looked better when I left than when I brought it in. I voiced my displeasure to the manager, who was completely indignant and said, "fine, bring it in and we'll respray it as a courtesy. " AS A COURTESY!?! Like they were doing me a favor! So I brought it in and the resprayed it....HUGE MISTAKE! Neither side of the hood matched the quarter panels, there are little dots all over and orange peel like I've never seen. At that point,I contacted Corporate and someone and he said I should sort it out with that shop. After all of the BS I dealt with them, why would I go back there? I tried several times to contact him, but never received a response. So, I spent all of this time texting out my very negative experience to hopefully inform other people who are looking to have MAACO work on their vehicle, save yourself the time and trouble and try someplace else.AND......as you can all see for yourselves, no resolution, just insincere, canned response. BTW I went to 3 different shops for estimates to fix my car...$1000-$1700! ThanksI need to specify that my issue with Maaco did NOT involve the shop on Francis! It was the shop on Sprague.Also, I discovered a new issue yesterday that was a direct result of taking my car to maaco. I opened my hood and there where a bunch of sharp edges where the spray ran under the edge and hardened. Just another example of the "quality " of their work. So, I go over to get some sandpaper try to smooth out the edges when my hood suddenly slammed shut, which has NEVER happened before. Somewhere between spraying the hood and putting it back on the hydraulic hood posts were damaged. Finally, one more issue...how does one get overspray in the engine bay???

  Corie McDaniel
7 months ago
It depends on the which shop you choose they can vary very quality so do some research on the shop you want to use . Try to do some prep work yourself, so they'll spend all the time on the paint job itself. Do not change colors just refresh your color you have . That way you don't have to worry about doing the jams or any of the inside middle pieces like the underneath of the hood or truck lid

  Joel Bostwick
a year ago
Mark, the manager, reviewed the work that I wanted to have done. Mark then verbally discussed the work as he understood it to be and offered his professional opinions and gave me a quote and a projected time frame. The job was completed within that timeframe. I added a couple more requests to the work order. I was pleased by the cost estimates for the additional items and told them to proceed. Picked up the truck and was very pleased with the quality of work. Will have them do my work in the future and wouldn t hesitate in recommend them to my friends.Service: Painting

  Sheila Raith
a year ago
Our '92 Sentra was hit and run and Mark was so helpful and honest. The work was done when he said it would be and our old car looks almost new. Maaco did an amazing job!

  Mary Furchner
5 months ago
Paid upfront for service, they called when the part came in. An appointment was set and service was delivered correctly and on time.

  Joel Thompson
6 months ago
This Maaco location did a great job repairing my damaged Tacoma bumper. Quick, paint matches perfectly.Service: Body & TrimService: Body & Trim

  Shannon Pope
a year ago
On a scale of 1 to 10 Maaco scores an eleven. Mark was excellent to work with and my car looks even better than I thought it would. I had a great experience working with Maaco!!!Services: Painting, Body & TrimServices: Painting, Body & Trim

  R Costa
a year ago
This shop is excellent. We were impressed by their daily hard work and excellence in everything they did. They have done body work and painting on my car and it was amazing quality. They struggle everyday to meet everyone s expectations. We will certainly go back there if we need future work or painting! Thank you Maaco:-))Services: Painting, Body & TrimServices: Painting, Body & Trim

  Tamara King
8 months ago
Very Pleased with My New Paint on my Truck Service: PaintingService: Painting

  Carol Baxter
a year ago
I had a black 2004 Mitsubishi Eclipse GS with only 62,000 miles on it that badly needed repainting. I picked out a Platinum Silver color. WOW, WOW, WOW!!! I couldn't believe it was really my car. It looked beautiful. Mark was extremely easy to work with and my car looked like it just drove off the showroom floor. I would give Mark and Maaco 10 stars if I could. Oh, I forgot to add that the price for a complete change in color was VERY reasonable. Kudos to Mark and his crew.Service: Painting

  Aaron Koller
a year ago
Honesty!I took my car to multiple shops that wanted anywhere from 700-1700 to fix me up, but I knew the damage was very minor. When I went to Maaco he was very honest with me and told me that I could just buff out the damage at a shop down the street.I asked him why he was not interested in my money and he told me that he was far more interested in pleasing his customers. That right there earned my future business and this recommendation.The buffing only cost me 150 dollars from a detail shop down the street. WOW!

  Charles Arthur
a year ago
They had to replace both front and rear bumpers on my truck do to severe rust damage. They ordered the new bumpers, painted them and installed them in a timely manner and did a great job. They are friendly as well.Service: PaintingService: Painting

  Ross Stuth
a year ago
We needed some minor body work on our 1994 Bronco, hood, quarter panel & paint. We ran into a problem when they discovered the primary color was a repaint with no known code on the color. We decided to have them repaint the entire rig & it turned out far better than expected. A little glitch with the final finish guy forgetting to unmask the windshield wiper sprays & secure the chrome piece on the base of the antenna, but no big deal in taking care of it ourselves. With the finished results and the money we saved we'll be return customers for sure! A big thank you to Mark, Mike and your team.Service: Painting

  amber Smith
8 months ago
Dented front bumper and Maaco did a great job getting it in and fix with in a few days. Loved the service and trust them with future business.Services: Painting, Body & TrimServices: Painting, Body & Trim