Larry H. Miller Downtown Honda Spokane Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cara Owen
5 months ago
I recently had a fantastic experience with Larry H. Miller Honda's service department. From the moment I called to make an appointment, the staff demonstrated understanding and concern for the safety issues I was facing. I was impressed to secure an appointment for the very next day. When I dropped off my car in the morning, they even offered me a complimentary Uber ride to work. Shortly after, I received text updates on how to reach the person in charge of my vehicle, and they promptly responded to all my inquiries. Once the work was completed, I received a phone call, and they offered me another ride from work to the service center. When I arrived, my car was in safe working order. Every person I interacted with was friendly, respectful, and knowledgeable. While I was initially worried about the cost, I not only drove off in a safe vehicle but also gained peace of mind knowing that Larry H. Miller is genuinely focused on customer satisfaction rather than just making money. I highly recommend them.

  Mr. Oboe
11 months ago
Exceptional Service from Brad,Brad went above and beyond to provide exceptional service when we took our car in for maintenance. We encountered an unexpected issue while rushing to take our kids to school, and upon contacting the service department, Brad immediately assured us to bring it in. True to his word, we arrived at the dealership in less than 15 minutes, and Brad wasted no time in attending to our car.Impressively, Brad made a promise to have our car ready by the time we needed to pick up our children from school and drive them to their various after-school activities. Despite our initial expectation of waiting for approximately 6 hours, Brad exceeded our hopes and called us before lunch to inform us that our car was ready for pick-up.In addition to the promptness of the service, the price charged by Brad was fair, reflecting his commitment to customer satisfaction. His outstanding level of care and attention to detail truly stood out during our entire experience. Thanks to Brad's expertise and dedication, we were able to collect our kids on time, feeling grateful and confident in the exceptional service we received.

  Ashley Gould
10 months ago
Juan, he is a great guy. Brought my friend down to get her first car ever. Juan is patient and gave us alot of time to go over paperwork/insurance. He's was wonderful with my 2 toddlers I brought. Even the other staff around us were kind.

  Annalee Cook
a year ago
We purchased a vehicle from Alec at Larry H Miller Honda and it was the easiest, most refreshing experience we ve ever had buying a car. He worked hard for us, stayed late and explained every single step to us. He was very nice, patient with our kids, efficient and thorough. It was a 5 star experience for sure. Everyone go buy from him. 20/10 would recommend. Thanks again Alec and LHMH.

  Kathy Connelly
a year ago
Made the appointment for recall repair easily. Check in went well. They called about 2 other services they wanted to do, but I declined. I did not receive a call to say the car was ready. When I got back to the shop to check on it, they said it was waiting for the 2 services that I declined. Took a while for them to figure out where my car was. Turned out, it was ready but fell through the cracks. Service people were very polite and helpful.Service: Auto body & trim repair

  Sara Case
a year ago
Larry H Miller helped me find the cause of my code in my car. This was the 3rd shop I visited with the same issues and a long list of things we d already tried. They found a unique cause and fixed the issue. I spent 3 months trying to locate the issue with other shops. We had it in and fixed in a matter of about a week. Myron was my advisor, he kept in great contact with me and put up with my terrible attitude and sense of humor about the situation. Tyler was my tech and he was the one who found the root of the issue. Thank you for making it easy to deal with your company and thank you for finally fixing my car s check engine light. You ll have my business for as long as I own a Honda.Services: Vehicle Inspection, Auto maintenance

  Alyson Livernash
a year ago
Came in wanting to trade in my CRV not knowing if I would be able to or not with having only fair credit. Howard was amazing walked us through what we needed and helped me and my fianc� leave with a truck and still on the low side for payments. I have been on the edge about trading my car and Howard helped me decide and walk away happy. Love this place and the people here are great.

  Twinkle Toes
2 years ago
Also transmission & rear fluids, headlight change & washed my car, all for a very reasonable price. They were fast, professional, knowledgeable, very accommodating to my schedule and have a comfortable, if not luxurious, waiting area. They explained all the things my car needed & had done very clearly. I will go back.Services: Tires, General repairs & maintenance, Wheel alignment, Brakes, Oil changeServices: Tires, General repairs & maintenance, Wheel alignment, Brakes, Oil change

  Bridget Jo Brown
2 years ago
I brought my vehicle that I purchased from them and to get the maintenance check up package that I purchased when I bought the vehicle. There was a lot of confusion and mix up and my scheduling of the employment and even what was all involved in my package. I had to talk to multiple people and end up rescheduling half of my service for a different week. The gentleman who helped me was very kind and accommodating and helped me work through all of the issues but it was a frustrating and not a smooth process at all. In regards to who sold me my vehicle; Bill was great.Services: Vehicle Inspection, Auto maintenance, Oil change

  Bobbie Riley
3 years ago
I took my car in recently when I got a notice about a recalled part in the mail. Scheduling the initial inspection visit by phone was very quick and pleasant. They informed me while on the phone the first visit was just to check if I had the part being recalled and a second appointment would be needed for replacing the part. I waited at the service center during the visit (they estimate 2 hours for inspection) and after about 1.5 hours they informed me I did need the replacement and they had the parts in stock due to another customer they were meant for no longer needing them (other customer car was in an accident and car was totaled). They asked if I would like to replace the parts that day and estimated another 1.5 hours wait. I said yes. The whole time I spent at the service center was about 3 hours. They have a text update service and I used it to get a status update on my car near the end of the estimated time. Overall it was a pleasant and uneventful visit. Most other customers in the waiting area were fine though one male waiting did not have his mask up and was talking on his phone for about 40 minutes which was annoying.

  Heather Sabo
2 years ago
Excellent communication before, during and after appointment. They promptly took care of a recall issue with my 2018 Pilot and also addressed a brake issue. Service was extremely prompt, reasonably priced and the the staff was super personable and friendly. 10/10Service: General repairs & maintenanceService: General repairs & maintenance

  Krista Bandel
2 years ago
Had some scary issues while on the freeway. Called AutoNation Honda which is where I bought my car and was told I couldn't be seen for weeks. After discussing that I was in a car that wasn't even a year old with a warranty and that it wouldn't be safe to drive they would not see me all for 2 weeks. I called Larry H Miller Honda and told them what was happening and that the issues were making it unsafe to drive and that the car was under factory warranty they got me right in. They gave me a car to drive. After doing all the things to diagnose it, it ended up having to have a completely new transmission put in. They kept me updated every day by phone and made me feel very taken care of. They will have my business from now on. Great staff and customer service. Comfortable waiting area and place for kids.Services: Transmission, Engine repair, Transmission repair

  Shannon
a year ago
They are very thorough, trustworthy and fair. Brian my service advisor was awesome. He kept me posted on repair status and cost. I have been a long time customer.Services: General repairs & maintenance, Auto brake repair, Tire rotations, Vehicle Inspection, Vehicle safety inspection, Auto maintenance, Auto brake replacement, Oil changeServices: General repairs & maintenance, Auto brake repair, Tire rotations, Vehicle Inspection, Vehicle safety inspection, Auto maintenance, Auto brake replacement, Oil change

  Linda Desautel
2 years ago
Ryan the service advisor is amazing, he always honest with me. He treats me like a friend and a customer. Thanks Ryan for the great service & the small things you go above & beyond to do for me! Thanks Howie for selling me the best CRV ever, this is the best Honda out of all Honda's that i have owned... Great in the snow & ice Love this car! Everyone there is always amazing ! Thane in parts is top notch too!Service: General repairs & maintenance

  Babygirl37
a year ago
Excellent customer service experience Always! 100 % I have always received great outstanding customer service when I go to Honda of Spokane from the very 1st Honda civic Car I bought in 2002 it was a 2000 Red Honda Civic Ex 2 door that I drove for13 years to the Next vehicle I purchased from Downtown Honda a 2008 Honda CRV driving that car for 8 years & My Current vehicle a 2014 4 Door Blue Honda Civic that I've had for 7 years. I Have never taken my vehicles anywhere to get Service done. When I'm ready for my new car soon Hopefully I'll be buying a New Honda.Service: Auto maintenance

  Steve Rau
a year ago
I was very pleased with the service I got, the personable nature of the service riders, the regular communication and update from Bradley in the service department, and the help with Chris regarding the programming of my keys. I feel committed to this dealership now and will return with my Honda Pilot whenever service is needed.Services: Electrical repair, Vehicle Inspection, Auto maintenanceServices: Electrical repair, Vehicle Inspection, Auto maintenance

  Randy Stoner
2 years ago
I had a very good experience. There s a check engine light issue that needed to be addressed. Ryan was my service technician and he kept me updated and as it turned out it s an issue that we re going to have to track. Ryan educated me on what I would need to do to help resolve this issue. I feel good about where this is going and look forward to getting it resolvedService: Engine repair

  Tera Lessard
2 years ago
I have purchased three vehicles from LHM and had all my service performed there for years. The guys that work customer service are the absolute best. They are incredibly knowledgeable, great at explaining things, and reasonable with people on a budget. I tend to be a little neurotic about my vehicles and they never make me feel like I am. I have dabbled with other mechanics and trim shops and always come back to LHM. I am a lifetime customer.Service: Body & Trim

  Edward Brakes
a year ago
The service department is efficient, professional, and customer service friendly. Brian is always there to answer even the simplest of questions and always makes you feel "you're an important and valued customer.". For this reason, I will always be a Honda customer as long as I am in Spokane and as of now this will be thru retirement.Service: Oil changeService: Oil change

  Paul Brueggemeier
a year ago
I came in early so I would have time to golf. They texted me within the hour that my car was done way ahead of schedule. They were quick, efficient and very friendly. Both cars were handled impeccablely.Service: Auto maintenanceService: Auto maintenance

  Tim McGee
2 years ago
George, the service manager, explained to me exactly why my check engine light was on and what repairs and cost it would take to fix it. I had them do an oil change, as well. They usually offer to throw in a free car wash, too, but since it was 10� outside I don't think that was an option this time!George and his team are very friendly, knowledgeable and professional. I definitely recommend using the Larry H Miller Downtown Honda service department.Services: General repairs & maintenance, Auto engine diagnostic

  Suzanne Mattie
2 years ago
Also a rear differential fluid change.I have always gotten excellent service from this Honda dealership. Brad has been my service advisor for years and is professional, courteous, and knowledgeable. I can always trust that my CRV is in good hands.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Kimbarley Fralick
a year ago
Brian was amazing!! He was very helpful and kept me informed every step of the way!! The only thing I miss from Larry Miller Honda, in general, when i compare it with Bell Honda in Phoenix is they would alway vacuum and wash my car, when I took it in for servicing. Perhaps it was because it was the weekend?Services: Vehicle safety inspection, Auto maintenanceServices: Vehicle safety inspection, Auto maintenance

  Mo Morrow
a year ago
Larry Miller Honda s staff are always exceptionally helpful and professional. The service performed on my vehicle is always completed timely and well done. I appreciate their thoroughness and attention to detail.Services: Auto maintenance, Oil changeServices: Auto maintenance, Oil change

  Jenna Ellis
2 years ago
I am someone who prefers to take my car to the dealership for any sort of repairs, maintenance, etc. Being a young woman I am often dismissed or treated like I don t know anything. Never once have I felt that way at this Honda location. Myron has consistently treated me with the upmost respect and has ALWAYS been beyond helpful. He is kind, personable, and never talks down to me/belittles me. He is my go to person without a doubt and Larry H Miller Honda is my go to location. I feel comfortable and confident being here and am constantly grateful for the work they do for my car. I cannot thank the whole team enough for everything they do for me and my little HondaServices: Air & cabin filter replacement, Tires, Oil change

  Steven Amstrup
2 years ago
We purchased replacement keys, which required some reprogramming in addition to actually cutting keys. Keys were cut and programmed quickly and they work great. We live two hours out of town, and so needed to wait while the work was done. The lounge at LHM Honda is a very comfortable and friendly place to wait. It has high-speed internet complimentary and great coffee at no charge.

  Amy Laws
2 years ago
I had purchased the $90 oil change plan and went in to get my third change 1/20/22. They charged me AGAIN $60 for an oil change as well as not mentioning they would be completing the 30,000 injector cleaning which ended up being $300. ($150 in labor and $150 for the actual service) ALL I WANTED WAS MY transmission fluids changed and oil changed.EDIT: they were able to rebill me as they saw their mistake.Services: Air & cabin filter replacement, General repairs & maintenance, Oil change

  Danielle Lyn
a year ago
Myron is always the service guy i go to, takes excellent care of my vehicle and is very prompt. I've bought my last two vehicles from this dealership due to the amazing warranty services they/he provides.Services: Tires, Tire rotations, Auto tire replacement, Auto maintenance, Oil changeServices: Tires, Tire rotations, Auto tire replacement, Auto maintenance, Oil change

  Erica McKinney
a year ago
Amazing experience. Randy made the car buying process fast and easy. This is our 2nd Honda Purchase and will continue to be Customers!

  Suzanna Williamson
2 years ago
When I bought my CRV, I paid for the service plan that included oil changes. When my husband brought it in, they charged him even though he explained we had already paid. They said they'd look into it but didn't and charged us. When I called, it did get straightened out, but they have to mail us a check. When I asked why this happened, the person on the phone said our vouchers are easy to see on our account and it was clear they just didn't bother to check. It sure seems like subpar customer service to me.