Findlay Lexus of Spokane Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tom P
3 months ago
Deceitful service center. My spouse took her 2022 RX450h in for its 10,000 mile service. She had a slow leak in one of the vehicles tire and asked them to check it. Lexus service told her the tire was not repairable and wanted her to order a new tire at $300 plus. Thank goodness she told them she would have to check with me.Upon her returning home I checked the tire and found a small screw the center of for the tire tread. I took the tire to a local tire shop and had the tire repaired.We have had no issues with the tire since the repair.I am extremely disappointed with Findlay service center. I don t know if they tried to pull a fast one on my spouse or just lack any type of honesty. We won t be back.

  vickie rogers
2 years ago
Noe was fantastic! We called Noe up, he made us a appointment to meet are needs and he also got us a car to use while the service was being done. When I got to my appointment in Spokane Brittany took great care of me completely , very nice and very professional. She went up and Beyond on customer service. The gal that helped me with the rental car was excellent and so nice to deal with. They all get a five star from me! This is one reasons why we stay with Lexus .Vickie RogersServices: Tires, Oil change

  Grant Jenkins
2 years ago
This was my first visit to this Lexus dealership for our 35K service. Brittany was recommended to me by a friend, so I called.Brittany was extremely efficient, had reviewed notes on our original phone conversation, so I didn t have to repeat myself.I waited in the customer lounge while they serviced my car- she said around 1 1/2 hours, and they finished right on time.The amazing thing about it was she didn t try and oversell me on anything! Not cabin air filter, wiper blades, brake pads nothing! She actually complemented me on what perfect shape our car was in.Thanks Brittany!I ll be back for the next scheduled service.Service: General repairs & maintenance

  Scott Backstrom
2 years ago
The entire service crew consisting of three people , Jim ,Asa and Brittany we're just so professional welcoming and just all in all a really good first impression as I arrived I would literally greeted by ASA and Brittany. Thee lady who gave me my loaner car is also outstanding at what she does just an overall really good experienceService: General repairs & maintenanceService: General repairs & maintenance

  Jamie Fontaine
2 years ago
I always return to Spokane Lexus for anything needed on my car. The employees are always friendly, helpful, and accommodating. Jim and Asa make sure that I am aware of the progress and results. The young lady that sets me up with my loaner car is a Joy to work with. Quick and efficient along with a caring attitude.I don t ever see myself going anywhere else. Great Work Spokane.Services: Tires, General repairs & maintenance

  Dean Reents
2 years ago
I drove there from tri cities for them to check some warranty before a trip to southern Calif. they quickly checked on my concerns and sent me on my way back home. I left an expensive coat and parking permit in the loaner. They retrieved them and shipped them back to me. Good people, good company, great cars!Service: General repairs & maintenanceService: General repairs & maintenance

  Karen Parks
2 years ago
Brittany, my service advisor is excellent! She is professional, knowledgeable and friendly. You couldn't find a better representative than her. The work was done on time and completely.Service: General repairs & maintenanceService: General repairs & maintenance

  Jeff Bass
2 years ago
Bought the car and it needed a little bumper trim needing replaced. They agreed to replace if we bought car. I drop the car off early a.m. at dealership expecting dealership to fix. I call around lunch to check on the car. They took it upon theme selves to send the car to an auto body shop miles away without Informing me. The car is fine and all is well but the lack of communication really upset me. We also told this dealership when buying the car to run our credit app through 1 bank for 1 credit inquire. They took it upon themselves to run our credit through multiple banks. We got a good rate and all is well but again lack of communication. This is exactly why I hate buying vehicles at dealerships. If your not breathing down their necks. They are doing whatever the please.Service: Body & Trim

  Alanna Higaonna
2 years ago
This dealership is always courteous and efficient. They perform inspections as a courtesy and always wash my car. If I need a loaner I get one as a courtesy. When my car needs work done (which isn't often) they perform it quickly, efficiently and reasonably. I highly recommend them.Services: General repairs & maintenance, Auto detailingServices: General repairs & maintenance, Auto detailing

  Sanford McAllister
2 years ago
I did not have an appointment but needed to get emergency tire repair before headed on long trip without many services available. They fit me in and fixed the tire which was super fortunate for me. Very appreciative and thankful for their great service.Service: TiresService: Tires

  Theresa Wright-Kamitomo
2 years ago
Brittany was our service professional & she was knowledgeable, available for questions, friendly & professional. Our car was done way before we expected. Clean dealership & very organized. 5+++ rating!Services: Battery, Oil changeServices: Battery, Oil change

  Brian Sly
2 years ago
I had a severe electrical problem with my car and I called him on vacation and Jim Freet and Cara were incredibly helpful and took me in for service on an emergency basis and even gott me a special loaner car with a trailer hitch to save me five hours of back tracking . In addition, a service technician came in on a Sunday on his day off specifically to make sure that he could have the car ready for me on Monday. It was absolutely incredible over-the-top service and I am incredibly thankful to Jim and his team for all the helpService: Electrical repair

  Dan Knauf
2 years ago
From start to finish, my experience with Larry Miller Lexus was excellent . My older car s problems were complex and parts needed to be ordered. In addition, I live over 200 miles away. They found added problems upon their first eval of the car and more parts were ordered, resulting in a 3-5 day delay in repairs. Rather than have me go home and return, they insisted on my taking a loaner, returning home and they would meet me half-way with my repaired car was finished. All went smoothly and they dealt with the unexpected with a smile and grace. My old car s happiness is exceeded only by my own.Services: Steering & suspension repair, General repairs & maintenance

  Donny Wilhite
2 years ago
Had a fuel pump failure at 12800 miles on our 2019 RX450h. We were 12 hours from home when engine light warned us of failure. Called Brittany at Lexus Spokane where she immediately rolled out the red carpet for us and was able to get our car repaired while giving us a loaner RX350 overnight. She was the nicest, most professional person I have ever dealt with. We were able to get home on time with very little disruption to our trip. Thank you Lexus Spokane and a huge thank you to Brittany. She even sent us on our way with Christmas cookies.Service: Engine repair

  Edward Velasquez
2 years ago
My service technician Ada, was professional, courteous, knowledgeable and honest. Even though Larry Miller Lexus is not in my community, the travel is well worth the time to receive quality, client focused service. Highly recommend Larry A Miller Lexus of Spokane.Service: TiresService: Tires

  Dennis Carlson
2 years ago
They are always ready for me at the appointed time, complete the service along with a full wash and interior detailing and have my car ready when expected. Jim Fleet is easy to work with and explains the needed work in advance with an accurate estimate of cost.Services: Air & cabin filter replacement, General repairs & maintenance, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Oil change

  Diego Alvarado
2 years ago
Pleasant experience! I arrived a few minutes early and I was taken care of right away. Not too long of a wait and I got some work done on my laptop while waiting. Definitely going back there.Service: Oil changeService: Oil change

  gina mcauliff
2 years ago
Lexus service department always is customer service oriented. Thankful I decided to use the dealership for my daughters car. Our experience is always easy, affordable, and timely. Thank you Lexus for always taking good care of us.Services: General repairs & maintenance, Auto engine diagnostic, Body & Trim, Battery, Oil changeServices: General repairs & maintenance, Auto engine diagnostic, Body & Trim, Battery, Oil change

  Elizabeth King
2 years ago
Everyone was nice. I wish they would have said more about my brake fluid. Was it low?? Just thought maybe since I was spending so much they would have just tipped off any low fluid as good customer service. Other places I have been to were better at that. Anyway.. it was a great place to go.Service: Oil changeService: Oil change

  Susan Woodgaines
2 years ago
They did a wonderful job, during the given time frame, and the car was clean. Service rep greeted me and then came to me when it was done. Nice waiting area too.Service: Oil changeService: Oil change

  Katie Materne
2 years ago
Brittany was very helpful and the service was great. Brittany also had excellent communication and was very nice and thorough. They fixed my vehicle and did it in a timely manner. I will be back!Service: Steering & suspension repairService: Steering & suspension repair

  H&N Scherer
2 years ago
Fuel pump warranty replacement was not installed right and when I filled up with gas the whole tank drained out at the gas station with me and my car in the middle of it. We do not live in Spokane so had the repair done at Toyota. It all turnout fine.

  Roy Farrell
2 years ago
Excellent service. They fitted me in on short notice and took care of the problem quickly. And they have a comfortable, clean waiting room with a great coffee machine.Service: General repairs & maintenanceService: General repairs & maintenance

  Margaret Bruya
2 years ago
I was able to work with your service representative, Asa Burrill, and I have nothing but praise for him and the way he works with customers. Has authority, business and customer sense and a powerful demeanor in the service area are exceptionalService: Electrical repairService: Electrical repair

  Rebecca Howard
2 years ago
We our Lexus RX350 for recall service on the Safety Connect system to reprogram the computer so that SOS would be able to correctly identify my location. The red light had been on for quite some time. Once they were done and we left the dealership we noticed the red light was still on. I called the dealership to share my disappointment with this and they asked to push the button to ensure it was working. I did and safety connect did come on but couldn t help me with why the red light was red versus green which is what it should be. I followed the advisors instructions about asking for enroll but was told they couldn t help me and gave me an 800 number that put me in voice mail run around optima. The dealership told me that another person had the same problem with red light being on but could not fix it. This is extremely disappointing as the red light just sends bad sense of insecurity.

  pamela wilde
2 years ago
I had a recall repair done last week. It was a professional, courteous, and punctual job. I was however, stunned that I did not observe any employees in the indoor service area wearing masks. We are now experiencing increasing covid infections with a highly transmissible and more virulent variant. One local medical center has started cancelling elective surgeries due to increasing covid admissions causing bed and staffing shortages. The CDC is now recommending indoor masking in commercial settings even for vaccinated individuals. I would expect Larry Miller to follow these guidelines for the protection of both their clients and staff.Service: General repairs & maintenance

  Josh Hayne
2 years ago
Everyone that assisted me there was helpful and very professional. They even provided me a loaner car while my recall was being done at no charge! Would recommend!Service: General repairs & maintenanceService: General repairs & maintenance

  Michele Gardiner
2 years ago
Our service Consultant Brittany McLean was personable and efficient. Tamara ((I think) Made getting and returning a breeze. We ll be return for future mileage maintenance.Service: General repairs & maintenanceService: General repairs & maintenance

  Eric Zuspan
2 years ago
You always assume great service at Lexus, but this dealership is definitely a step above. They made sure everything was done correctly regardless of reimbursement from the manufacture. Would highly recommend.Service: Engine repairService: Engine repair

  Rick Latimer
2 years ago
This was the first time I have ever been to a dealership that I left feeling really good. I was treated very well and recieved top notch service. I will be a returning customerService: Oil changeService: Oil change