Crash Champions Collision Repair Spokane Hayford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Marty Lawrence
a month ago
The team at Crash Champions was incredible! Very professional and great customer service. They were in constant communication with us on the status of our car, and the work performed was flawless. Highly recommend!!

  Cameron Ehrlich
3 months ago
Terrible communication with the customer!!! If you want to be in the dark about the status of your car with constant delays with no notice, come here! Was originally quoted a week and half, took almost a month and I had to reach out to get any updates about my vehicle because their text updates are extremely inaccurate and staff only leaves vague voicemails requesting you call back and then when you do, they are confused why you called. The communication between staff is also terrible as nobody is on the same page about the status of your car. The front desk woman gets most of the calls for status updates, yet she knows nothing about the repairs going on with your car, which is understandable, but I feel like I had to beg her to talk to my estimator who turned out to be away on vacation so no updates for me until he is back, I guess! Honestly, I never received an accurate update without almost begging for them. Extremely disappointed and annoyed with the service at this location. Will definitely not be taking my car here again.

  Faith Edwards
a month ago
Took my car in for a estimate and the did not do it properly. Took my car somewhere else and there was alot more damage. They need to do estimate on a vehicle alot better

  Nora Braun
7 months ago
I was very happy with the work that was done. Drew kept us updated on the progress on the work. I'm happy that it was close to home, too. They even cleaned the inside of our van!!

  Quantum Root Healing
a year ago
Wow. I misscheduled and put it on my calendar one week earlier. They took me right in did quote right then and got me scheduled for our car to be fixed asap. Super kind and funny. Nice facility. Clean. I hope the body work is just as amazing in 2 1/2 weeks.

  Cheyenne Hendrickson
3 years ago
From start to finish, DAA was amazing. When I got my estimate, the whole team was amazing. They were empathetic, caring, compassionate and walked me through what would happen after I dropped my car off.The day I dropped off my car, I received a call to let me know that my car was in the process of being fixed, and when they started to work on it, I received a call every work day to let me know where they were at in the process. They even finished my car a few days ahead of schedule.Picking up my car, I again received nothing but care and compassion from the team. They were truly amazing to work with, and they let me know that their work has a lifetime warranty.After looking at the car, I couldn't even tell that there had been any damage. The level of detail that went into the repair was astounding. The color match on the bumper was perfect, and everything looks amazing. I truly could not complain about the service I received at DAA. Everything they did for me was perfect.Services: Painting, Body & Trim

  Jessica Chadwick
5 years ago
Every Staff member we encountered made us feel welcome and appreciated. They got my car done ahead of schedule which was a nice little surprise. They used factory parts when requested and matched my car color beautifully. They took such great care and returned my car in better condition then I left it with them. Even cleaned my floor mats. We will recommend them when the opportunity arises. Thank you to all the staff! Great Job!

  Valerie
5 years ago
I am fairly new to the area and really did not where to take my car for repairs after a deer ran into me. I, like many people these days, turned to Google for a search. I came upon DAA Auto Body and read the reviews and thought ok, I'll try these folks.I would like to add my raving review so others can feel confident in taking their vehicles to this shop for repairs. First, I want to start with the 1st phone call, it was pleasurable and easy. When I went in for my appointment I got to meet the ladies at the front desk, very welcoming and accommodating! Paul, the man that did up the estimate was very nice and went above and beyond, and was very helpful. I received texts daily on the status of my car repair too. I was very pleased the day I picked my car up , the job they did was fantastic! Again the front desk ladies were so friendly and accommodating with finalizing details and taking care of my rental car return.This place is all about customer service and great work. I would highly recommend using their service!

  Kit Frantzich
a year ago
The name change, the inconsistent perception of who they are and what they do really eroded my trust in the company and its staff to the point I will not bring anything to them.While this listing says '(DAA Auto Body)', the lady I spoke with adamantly stated it was no longer DAA. Also, while my insurance company referenced DAA as carrying a contract with them (DAA), she stated "they no longer carry a contract with them(my insurance).I left a message with my details but didn't get a call back and found out why.While this company may have been great and previously held great reviews as DAA and it is in the same location, maybe even the same staff, they openly claim nothing to do with DAA and its previous service. These reviews may be for a company that no longer exists.

  Phil Waggoner
8 months ago
Drew @ the Hayford rd. Office in airway heights is fantastic, back in February of this year 2023 my wife was in a fender bender, Crash Champions were great then in the end of June 2023 we were hit by a large Deer ( a buck) and once again we returned to the same Crash Champions and it was Drew to our rescue, we were kept in the loop of every detail of our repairs, hopefully we will not need their service again BUT if we do I know where we will go, I can not say how impressed we are, Thanks again Drew & Crash Champions.Phil WaggonerCheney Washington

  Mitzi VanVoorhis
5 years ago
Tim did a great job keeping me informed throughout the repair process. He and the front office staff were very friendly and accommodating. Tim even drove me to the rental car agency and then picked me up there after I dropped off my rental car and was ready to pick up my repaired vehicle. My car was detailed and looked beautiful. I highly recommend DAA!

  Jeff Ripley
2 years ago
Aaron and Nick were a pleasure to work with. Consistent updates and excellent communication. If there was an issue, they were all over and had it handled. I highly recommend Dealers Auto Auction Auto Body for any repair needs that you may need.

  Chad Mathison
4 years ago
I worked with Nick. Excellent Customer service. Needed my truck looked at for marks across a couple doors. He was able to get my truck in right away and do some buffing to fix. All complete within a couple hours of dropping off. Definitely will take any of my vehicles back for work needed and recommend friends to them.

  Ray G
2 years ago
My wife was in an auto accident, and we had it towed here. We had to take the car back numerous times because it wasn't fixed properly with the check engine and airbag lights coming on. Nick, the guy who was assigned to my repair, told me to take the car to another shop because "It's beyond our capabilities" After taking it to another shop, insurance refuses to pay saying its not related to the accident. DAA refuses to pay, and I'm stuck with a 400 plus dollar repair bill when I was told to take it to another shop by Nick at DAA. Long story short, I DO NOT trust this shop anymore and will never take anything I own back to them. I do not recommend.Services: Auto engine diagnostic, Body & Trim

  Ken Van Voorhis
8 years ago
The body shop was awesome! When my vehicle was side swiped the crew immediately got the vehicle in and took care of all the paper work. My dealing with the insurance company was minimal the body shop personnel kept me informed and up to date even when the some parts needed to be back ordered. Thanks DAA, your staff is exceptional.

  Gretchen Holzworth
2 years ago
DAA autobody did an amazing repair on our Lexus. There was rust eating through on the rear passenger fender and after the repair, it looked brand new. Then, when we got our car back, it was all washed and vacuumed! That was a bonus we didn't expect! Plus, their price beat out everyone else we called for this repair. Highly recommend DAA for any auto body repairs.

  Colleen Abrahamson
4 years ago
Brought my van here twice they did Amazing work! Staff is very friendly and they very helpful. I think they do the best repair work. They kept in touch with me every step of the way while my van was in their shop. So anyone need work done i suggest they look up DAA Auto in Airway Heights

  Mortimer Sullivan
3 years ago
My Corvette recently was backed into and needed a new bumper. They used oem and matched up perfect for fit and finish. Nick was great, he was very good at explaining the process. I will recommend DAA.

  Wende Ellis
3 years ago
Recommended by our insurance company. Had a great experience! Friendly and professional. Fast work and extremely well done! Highly recommend! They are my new body shop if I need one of in the future!

  D Heavenli79 MV
3 years ago
Awesome service with amazing staff, Karla is awesome here, always polite and helpful. Alan was quick to get my estimate done and get me back on my way. Will recommend DAA Auto Body center to anyone.

  Merlin Magers
3 years ago
The front area people are easy to trust and make you feel at ease. Dealing with an accident is stressful, they have a calming effect. The people doing the work are awesome. They make the vehicle like new. As an added bonus, the vehicle gets cleaned, inside and out.

  Kurtis
7 years ago
My wife's subaru forester got rear ended and there was over $5000 in repairs to the back end. DAA Auto body on Hayford (there's a second location) did an excellent job repairing it. I couldn't tell it was ever in an accident! The staff took care of the insurance paperwork, I was kept updated with calls and texts, and the job was finished 5 days earlier than quoted. I have used them over the years and they have continually impressed me with their great costumer service and quality work! Wouldn't take my car anywhere else.

  Melanie Whalen
8 years ago
DAA was recommended to me for some body work needed on my car and was extremely pleased. They were amazing to work with and went above and beyond both in customer service and the level of detail in the work done. I highly recommend them!

  Pat Simmons
8 years ago
DAA Northwest Auto Body Center did a great job repairing my Toyota Tundra. They were easy to work with, courteous, and timely. I'd recommend them to everyone in need of Body/Paint work to their vehicle. Thanks for a great experience!

  Neil Bradshaw
3 months ago
They work hard to make it like it never happened. We always use crash champions

  J rerots
4 years ago
5 stars... Tim Honey helped me out immensely, my truck was hit and ran and he had it in and out of the shop in less than 1 week. The work looks perfect and glad to have it back. I would recommend This body center to everyone.Thank you Tim Honey you the man!!!

  Jerome R
8 years ago
I have used DAA Northwest over the years and never been disappointed. My car was totaled last year. Called DAA,they coordinated the transportation from the accident site, handled the insurance adjuster and a few weeks later I received my check from the insurance company. I bought a used car and had DAA repair a few dents and scratches and ended up with a used car that looked like new.

  lesly chapman
6 years ago
Their service was amazing. They were quick and kept me updated on the progress of my repair. The staff was so friendly, and the work they did on my car was great! I would definitely recommend!

  A B
7 years ago
I have taken two vehicles to DAA Auto Body after hitting a deer and a run in with a garage door! Each time they were fast and did an excellent job! Everyone is very friendly and helpful! I will definitely use them in the future, because let's be honest, stuff happens! LOL

  Rusty Shackleford
3 years ago
STAY AWAY.Do not take your vehicle here, ever. They take your vehicle to other shops for service without telling you. They are not personable and staff is disgusting. Got called to pick up my truck after declining service when my estimate was marked up from a $700 repair to over $3k. Showed up and my vehicle could not be located. In the parking lot, I see my truck down the road. Two guys pull up to park in my truck while EATING. My vehicle was used for errands which was evidenced by the receipts on the floorboard and amount of fuel used. They will mark up your repair significantly. Worst place I've ever done business. Stay away. Horrific service.