Smart Service, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Matte Bailey
a month ago
Smart Service recently did a bunch of repairs on our 2010 Impreza. They got it done quickly, provided a loaner car, and offered the best communication we've ever had from an auto shop during the whole process. Highly recommended!

  Heidi J. Hynes
3 months ago
I'm so relieved to have found Smart Service! I have a Honda Odyssey and take my auto maintenance and repair seriously. Its nice to have a TRUSTWORTHY automobile mechanic and service group who I can trust. This shop is friendly, fast, professional, transparent with everything and have open communication with all steps of the process. They know what they are doing and they do great work. I highly recommend Smart Service and will be going back.

  Mike Marinella
a month ago
I was in need of new windshield wiper blades and a replacement arm. I dropped in to have Smart Service check it out and book an appointment when they could take care of it for me. To my surprise they did the repair on the spot while I waited. Great customer service with a smile!

  Shelby Shelton
a month ago
My experience was amazing! Christina and Jess were extremely communicative and had every detail laid out for me. I would absolutely take any car back to Smart Service

  Emilia Glaser
2 months ago
Smart Service has the best communication I've ever experienced with an auto shop- the level of detail and organization in the service reports they give is unmatched, and their pricing/ estimates are clear and upfront and they re very responsive if you have any questions! I've always had great luck in getting my car in and out quickly. Very friendly and helpful staff :) Jess and Christina in the front office are so kind and welcoming!! They truly seem to have your best interest in mind and care about providing great service. Would recommend them to anyone with a Subaru!Service: Auto maintenance

  Marci Nickolson
8 months ago
Smart Service!! I never thought I would leave a repair shop with a smile on my face. I took my Rav4 in KNOWING it needed front breaks. 100% ready to pay $1100 or more for this service. I got a call saying that my litttle Rav doesn't need breaks or anything else for that matter. They had a few suggestions for near future such and changing fluids but basically gave her a clean bill of health and ZERO charge!! I had taken my Subaru in when I first bought it and was pleased whith the work and customer service and that's why we went back. THANK YOU SMART SERVICE!

  Laura
5 months ago
I love my Subarus and I love smart Subaru. My first Subaru was laid to rest somewhere north of 300,000 miles. And it wasn t the engine. It was just worn out all together. It was 22 years old. My new one is now 10 years old and Smart Subaru is the only place I trust to keep my cars safe and functioning to last for many years and many miles.

  Tracy Lovejoy
6 months ago
A+ service! These folks are great. They are upfront and direct. I get detailed reports. They have after-hours pickup, which is big for me because I work late. They do good work, and best of all they give good advice. I was ready to pay them to replace my engine on my beater, and they suggested I wait and see if it was really necessary. 2 years later it turns out not to be needed, that s thousands saved. Now I take my new car there too.Services: Electrical repair, Air & cabin filter replacement, Engine repair, Brakes, A/C installation & repair, Battery, Oil change

  Kristen Omondi
4 months ago
Had a great experience! They communicated very well, I never had to question a time frame and was provided a loaner car when it took longer than expected. Highly recommend!

  Jake Schreiner
2 years ago
I purchased a car battery for my 2001 Subaru outback at a great discount. upon installation of this battery it has granted my car new life! Starting my car up quickly in the morning has become a dream come true! Thank you Smart Service, the expertise you bring is both kind and inspirational to the way I drive.

  Brandon Baker
7 months ago
We have been using Smart Service for more than ten years. I never feel like I am being sold anything. The team does a great job to explain the state of my vehicle and walk me through options. I am amazed that they regularly get work done quickly so I can get back to driving.I might get a Subaru as my next car, so I can keep going to Smart Service!Services: General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Vehicle safety inspection, Oil change

  Mike Ray
5 months ago
My go-to auto shop for my Toyota. Up-front and transparent quotes and advice without any pressure. Jess is amazing and I ve had a few emergency situations where I could drop by for a quick fix without an appointment. Great and efficient work with straightforward answers and advice, I can t recommend this place enough!

  Susan Maas
7 months ago
I ve been taking my Subarus to Smart on Ballinger Way since 2003 when I bought my first one. They provide excellent, friendly and knowledgeable service at reasonable prices. I appreciate their transparency about repairs that are priority versus needed eventually- no up-sell pressure! Great team!Services: Carburetor cleaning, Air & cabin filter replacement, General repairs & maintenance, Auto engine tuning, Tire rotations, Vehicle Inspection, Wheel alignment, Auto battery maintenance, Auto emissions testing, Vehicle safety inspection, Auto interior vacuuming, Auto maintenance, Oil changeServices: Carburetor cleaning, Air & cabin filter replacement, General repairs & maintenance, Auto engine tuning, Tire rotations, Vehicle Inspection, Wheel alignment, Auto battery maintenance, Auto emissions testing, Vehicle safety inspection, Auto interior vacuuming, Auto maintenance, Oil change

  Trenton Williams
4 months ago
Excellent customer service and repairs. Had gone to another good mechanic for 20 years, but I tried Smart Service because they specialize in Subarus and Toyotas, and they won me over with their excellent work and friendly customer service. They are now my new place to get my cars serviced. They really are great! I love my 2007 Subaru Legacy 2.5 GT and I know Smart Service will enable me to keep driving it for many more years! Jess and Christina are so warm and friendly, and really make me feel at home!!Services: Auto engine diagnostic, Engine repair, Wiper blade installation

  Leslie K Brown
a month ago
This auto repair shop has the best customer service I ve ever received from any repair shop. I feel secure, knowing my car is in their hands.

  Sara Betnel
9 months ago
Smart Service is professional, communicative, timely, and fair with pricing. We took our 2014 Outback in for an oil change and asked if they could check for other issues because it was running a little sluggish. They found several significant issues that could have led to a full replacing the full engine. They were clear with descriptions of the issues (including photos) on the estimate, ranked items in order of importance, offered creative solutions for pricing and timing with the unexpected large repair, gave us a loaner car that fit our family well for the week it was in the shop, finished earlier than anticipated, and coordinated an after hours pick up/drop off of our car and the loaner car. We have been going here for years with our Subaru and will continue through its life with us - highly recommend Smart Service!

  Terry Hillier
a year ago
I brought my 2008 Honda Pilot in for an oil change and general inspection in preparation for a long trip. The experience was top notch in every way. Dan and the rest of the personnel were friendly, efficient, helpful and the price was very reasonable. All of my concerns were addressed and I now feel confident that we shouldn't have any issues on our journey. I would strongly recommend Smart Service to anyone looking for their auto repair / maintenance needsServices: Auto engine diagnostic, Vehicle Inspection, Vehicle safety inspection, Wiper blade installation, Auto maintenance, Oil change

  Su So
6 months ago
very professional wonderful communication. Text and full list of recommendations along with why recommend with easy approval or denial of specific services. Receipt matching all communications plus lockbox access for after hours pick up. This is how a service center in these times should be run. I ll not go anywhere else now for serviceServices: General repairs & maintenance, Brakes, Battery, Oil change

  Vina
7 months ago
I took my 2015 Subaru Forester to Smart Service 2 weeks ago and I am obsessed. I literally have not shut up about them and will never let anyone else touch my car ever again.First off, their service and communication is so convenient and efficient. The night drop off is so nice. They texted me when my car was checked in, and again when the inspection was complete with a link to the inspection summary. They show everything they found, the level of urgency, and cost to resolve.I planned my week really badly and they were SO accommodating, even though they did not have to be. My appointment was on a Thursday and I forgot I committed to driving to Eastern Washington on Friday. Before taking my car in, I let them know that the drive belt and brake fluid needed changing, and asked if it could be done before I left Friday. They of course couldn t make any promises but took it into consideration. My car ended up needing more work than expected and they didn t have the availability to work on it before I was supposed to leave. I was totally prepared to take my car as is, but they offered to keep it overnight in case they had any cancellations and were actually able to work on my car and finish up exactly at the time I needed it by. They even called me right at that time to let me know it was ready. I felt so bad for rushing them, I tried to leave a cash tip, and they wouldn t let me!This all started because my transmission was acting up. It was not shifting smoothly and would get really jumpy when driving uphill at low speeds. I had an oil change at my (former) usual place earlier in the month and they said it was just my transmission aging and there was nothing I could do because nobody works on CVTs. He told me I d either need to invest in replacing it eventually ($10k) or put that money towards a new car. This car is new to me so that wasn t happening. I then took my car to the Subaru dealership to see if I was eligible for the CVT extended warranty. They had 3 people take my car out and could not replicate the issue. They ended up performing module updates and a CVT relearn. It felt different but definitely was not fixed. They also gave me a list of other issues they identified, including the drive belt and brake fluid I mentioned earlier. They also found my refrigerant and coolant leaking (quoted $900) and an oil leak ($385). I didn t want to do these at the dealership, so I started looking online to figure out where the heck people take their Subarus. Then I found Smart Service and they changed my life. They changed the brake fluid and drive belt for $100 less than what the dealership quoted. They noted the coolant leak, but found it was an o-ring preventing the radiator cap from sealing. I m pretty sure that o-ring came from my oil change place because the A/C got less cold after that. They noted the oil leak, but because it was in a unique area, they recommended just monitoring. They noted the car surging and bogging during acceleration and deemed the engine performance very poor. It was so relieving that someone understood that my car was not performing normally. They recommended more diagnostic time to find the source. Since I was in a time crunch, I asked if they thought I could take my car on my trip in that state, and they recommended against it. I was shocked because the dealership let me go on with my life with my car like that. They are angels and did all the services AND resolved my transmission issue exactly on time. The transmission issue actually took them less time than expected, so I paid half of what they quoted me for it. They saved me so much money and I have no doubt they know what they re doing. My mind was blown.

  Brian Harrington
a year ago
My family has gone to SMART for years. They are very thorough in their examination of my Subaru. Great honesty. When I went to pick up my car, bill was $300 less than expected because it turned out I didn't need new plugs. I would've never known. Great place!Service: Auto maintenanceService: Auto maintenance

  Buena Joshi
6 months ago
We appreciated the quick, efficient service with the informative discussion of the problem we had. They took their time to answer our questions and their immediate feed back was great. The car was finished by end of day with the option to use a lender car if needed.Service: Electrical repairService: Electrical repair

  LAURIE PETTY
7 months ago
Smart Service performed the 60K-75K service on my Subaru Outback. The communication with them was professional and my car runs beautifully! Highly recommend them. Much easier than dealership!Services: General repairs & maintenance, Auto engine tuning, Brakes, Wiper blade installation, Auto maintenance, Oil changeServices: General repairs & maintenance, Auto engine tuning, Brakes, Wiper blade installation, Auto maintenance, Oil change

  richard hooper
8 months ago
I took my 2003 Toyota Tacoma to a local dealer for an oil change. They attempted to upsell me service for $3500 dollars. I declined and took the vehicle to Smart for. Full inspection.. they fixed two issues for around $180 and said everything else was fine. They were professional, friendly and honest. I have two Toyotas and Smart is my future go to mechanicServices: Transmission, Air & cabin filter replacement, Vehicle Inspection

  Stacey Prince
a year ago
I love Smart Service. They are committed to keeping older cars running great. They got me in quickly for a safety issue, ordered the part, and that job plus oil change were completed within three business days. Their technicians go over decisions with me and their front desk staff are great. Very loyal to this business and grateful for them!.

  Beto Rea
9 months ago
My experience here for transmission fluid change was outstanding. The friendly and knowledgeable staff, efficient service, and fair pricing all contribute to my positive experience I would not hesitate to recommend this shop to anyone in need of reliable and top-quality car maintenance, especially if you have a Subaru!Service: TransmissionService: Transmission

  Alaine Nijenhuis
a year ago
I have been using Smart Service for years. I have referred friends and family who also come here. They have never recommended work to be done that didn t need to be done, unlike Subaru dealerships. They are always friendly and attentive. I trust them 100%.Service: Oil changeService: Oil change

  Carolyn Gray
a year ago
Very good service; the car drives beautifully now. Christina at the front desk is very professional and an excellent communicator. The only area for improvement is to provide better instructions regarding the console of automatic transmission loaner car. The location of the drive setting is confusing and not intuitive. Better instructions about that are needed. Otherwise a great experience!Services: Auto glass repair, Auto side window replacement, General repairs & maintenance, Auto A/C recharge, Tire rotations, Vehicle Inspection, A/C installation & repair, Air conditioning, Auto maintenance, Oil change

  Chris Carroll
a year ago
My wife and I were having some odd things appear on our Subaru Hybrid computers. These guys were super helpful, honest, and efficient. Mike seems like a solid dude who runs a solid business. They were able to get us in and out in a timely manner same day; and worked with my wife and my schedule regarding pick up and delivering all the information. We now feel we have a home in maintaining our Subaru. Highly recommend for your Subaru needs.Services: Auto engine diagnostic, Vehicle Inspection, Wheel alignment, Oil change

  jason Gordon
3 months ago
They did a great job! Went in for a brake job and they ended up coming in below the estimate by a little.

  Joann Davis
a year ago
I have been a happy and satisfied customer of Smart Service, Inc. for over 15 years. They have done all the maintenance on my current Subaru for the life of the car, almost 10 years now. I have never had a problem with their work and my car runs well. The customer service at Smart Service is super whether I call or go in person! Owner and staff are always welcoming, personable, and trustworthy. I am thankful for Smart Service!Service: Oil change