Sequim Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John P
a month ago
They have terrible customer service. They did not do what they told me that they would do. It is obvious that they care less about customer service by the owner s tone of voice. This is the only time I have used their business. I made appointment days ahead and they did not have the parts to start the job after I dropped my vehicle off at 8am. I was told at that time that they would be getting started on my vehicle would it be ready around 2pm, it was not ready. They knew it would not be ready at 2pm and did not call me when they realized they needed to order parts. This is the new owner of the business and it does not have any customer service experience. They are in over their heads and I would be surprised if they last a couple of years. They have not owned this business vary long. Any positive Google reviews are base on the original owner s experience.Updated to say the owner of SA phoned today to discuss my complaint. The owner emphasized how important customer service is to him and that because of this complaint there would be some ongoing customer service training for his employees.

  sasst choppie
7 months ago
The old owners of this automotive repair shop put in so many years running the number one garage in the peninsula areas! They wanted to find the right new owner to carry the torch of honesty, genuine care to customers and just letting you know what the real deal is.Still the place to go with fantastic new owners when the vehicle needs a little love plus professional top line services.

  Tony Chiodo
7 months ago
I called on Friday for a brake job estimate and the guy wrote me down for Monday at 10:30am. When I called at 10am Monday to confirm, nobody knew about it.No attempt to squeeze me in.My landlady warned me about going to this business, and when I called the first time the recording said they were closed for July 4th and it was September!Based on these experiences, I would avoid this business.

  Deborah Kahn
2 months ago
Fast, friendly, reasonably priced. Easy access in and out from main road.

  Michelle Raine
8 months ago
I was traveling from out of town and my power steering started giving me issues and making a terrible squealing noise. Sequim auto clinic went out of their way to help me out quickly and at a reasonable price! So grateful highly recommend!

  George Peterson
5 months ago
I feel fine with the services provided thus far with the new owners. My recent visit was my first one under the new ownership.

  Jon Schmucker
9 months ago
Thought I found the last auto shangri-la, what would of, in my estimate, taken an hour at best, took 3, when i questioned,(complained), the keys slammed on the counter for me to leave, the paper carpet protector went flying out my door and I left. The #1 sign i was flying with one finger as I left was for grumpy, not the sweet woman that also works the desk. He obviously was having a bad day. Ergo, my middle rank.

  John McKenzie
10 months ago
They botched an oil change, leaving the filter only hand tight. Now I have a filthy engine, a stained driveway, and missing bolts. No response from my complaint to them. Never go here.

  J K
a year ago
This shop gave back my car with problems related to the job they did. When I complained they refused to fix it. When I demanded they repair it they tossed me out of their shop and refused service.There are other repair shops in town that are honest and friendly.But if you like being lied to, you found the right place.

  Ryan P
2 years ago
Great local business ran by Marv and his team; has never ripped me off or attempted to oversell me, always communicates and answers my questions; Even the silly ones, this place will have my business for some time to come.

  Heidi Allencastre
7 months ago
These guys are local- they know their stuff and the prices are fair. I'll never go anywhere else again

  Michael Steik
7 months ago
Oil Lube Filter. Appointments. Took 1 hour. Marv retired they say.

  STANLEY HUMPHRIES
a year ago
Very professional owner and staff. I now have excellent mechanics for any of my cars future mechanical needs.Service: Steering & suspension repairService: Steering & suspension repair

  Larry Jeffryes
6 months ago
Great service and expert work!

  Charles Rusciano
2 years ago
Marv is professional and knowledgeable. Pricing is competitive. Service is spot on.

  Cheryl Hines
a year ago
Marvin tells it straight and won't do work unless you give the go ahead.

  Randy Kalmbach
a year ago
Very friendly and great service. Marv is always helpful.

  Stan Dame
2 years ago
Dave was very professional and quick to respond to my location.

  Marc Fountain
a year ago
Great service at a great price.

  Terri Runn
a year ago
Good service and reliable!