O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Janeth Alcala
3 months ago
I came in to get help with my headlights as one was out, and was helped by Ricardo Macias who not only got the product from the shelf for me but let me know they had different price ranges that best fit with my needs, he also installed the headlights for me. This is the best auto part store in town and I always get the best customer service. Bonus points for Ricardo smelling good and looking great/professional he had a tie on!

  Laura Marie (Leitz)
6 months ago
Terrible, embarrassing customer service and down right L-A-Z-Y workers!! First off, 3 most ago I had a wonderful experience though from a Brad but at the 40th store. I purchased a headlight bulb and asked if he'd install even with 15 minutes to spare he said absolutely but then noticed that my bulb had only been loose! To which he told me, didn't rip me off but instead I was able to return during business hours and get refunded. How cool!!! Well ...Selah Wenas store needs to take some Basic CS lessons bcs tonight for whatever reason my light was again out. I wanted to go to 40th but being a selah resident and only 30 mins until closing I went to my hometown Oreily store. First thing I did was tell the 3 guys my cool story to which they looked at me like I was speaking a foreign language with no response. Okay, a little weird...But okay and once paid I again asked, could you help me install? As my research shows it takes only a few minutes and there were 25 min left until closing much more than my 40th experience plus 3 workers were on the floor. Instead I got a fat NO! Meanwhile, the two other employees wearing O'Reilly work attire literally sat on stools alongside the guy helping me (Chris)and stared ahead and said nothing, nor offered their assistance! I even desperately pleaded because SPD loves to pullover and I can't afford a ticket but still he said no with 3 excuses: 1)dark outside,2) closing soon and 3) and I quote...."well, really I have these sweep and mop chores to do that I haven't done yet"! Ha makes sense but wow still doesnt help me. So now I'm completely annoyed and leave to which out front in the dark using my cell phone light and Google search engine I watched a YouTube video then popped my hood and within just 3 minutes I showed 3 lazy millennial boys how it could indeed be done! Just appalling too because when I left they were all still sitting in their stools watching the clock to leave! Never again, I'll stick to 40th or even Autozone they're always great too!

  Rudy Camarillo
11 months ago
Came in today just to ask some questions about my front headlight bulb That went out and a worker named Benjamin was super helpful and friendly and knowledgeable he help me choose out my brand new LED bulbs and even switched them out for me! Not to mention how he ordered a part for me that autozone never gave me the time or day to check in there computer. We ll most definitely be back

  Levi C
a year ago
I went in here today like normal and they were flaming a new hire so loud that I could hear it from the back of the store. Talking about how he works OK but his personality is different or something... buying each other macchiatos and suckin each others jagons while I'm standing at the counter. Shame on you.

  Mike Dilger
5 months ago
Friendly staff and they have a lot of great stuff .

  jaco
3 months ago
Great store employees are very helpful

  ana Cruz
2 years ago
A worker was very helpful, compared to the ones on 1st in yakima. My vehicle needed a retainer fastener, which I knew nothing about. He helped me find the correct one. Thanks. Will be going there again.

  Nicolle Chartrand
6 years ago
I've been in this store twice and each time I get the counter person looking at my like deer in the headlights. And I heard them tell one guy they don't come out and look at anything on your vehicle. Then take the down the signs that say you do. And experts I think I saw that on a sign too...umm don't think so. I had easy things I needed. So that forced me to go back to auto zone which I haven't had any better luck there until your store moved in next door and I think they stepped up their game. People you hire need to be able to do the job they are in there too do not just to fill a shift. This is a customer driven business.

  J J (Jr)
4 years ago
Stopped by to today since they did not have the correct closing hours online and missed them at 8:00pm yesterday (online 9:00pm closing time). Today I had to wait due to phones and a manager walked by to work on something and could help with phone or the only person in line. Just so you know AutoZone is next door. I'm in front of you trying to give you my money.

  jerrid niblett
4 years ago
Horrible, I will never shop there again, thank god for federated auto parts, all because of a $4.32 purchase, these jokers are worthless. lets see how you would feel if your family was treated this way.

  John Drakes
6 years ago
I am really glad these guys opened up in Selah. Autozone continually sells me the wrong parts, once it actually damaged my vehicle. O'reilly's has people that are actually certified mechanics on staff and are very helpful. I won't shop for parts anyplace else.

  Joe Shmo
2 years ago
Service is no good. Go to Yakima if you wanted to be treated right. They made returning a pair of gloves a bigger deal than it needed to.

  Dan Arnett
2 years ago
9/27/2021 (4 Stars)Busy and short staffed today. BUT ... the staff serving customers today were friendly, knowledgable and helpful.

  D Strap
5 years ago
These guys suck. Almost seem to try NOT to help customers. Go a block down to AutoZone for anything auto related unless u like standing in line for 20 minutes even though there's only two other customers in the store.

  J. Todd Coletti
5 years ago
They gave great service the one time I made a purchase. I will use them again for certain parts.

  Doug DeFord
a year ago
Very helpful staff tested my electrical system for free

  harold hoffman
2 years ago
Employee pulled up wrong vehicle had to correct him. Maybe he needs more training.

  Ty bright
a year ago
Better than the one that was in Alabama so far

  Logan Williams
3 years ago
Quick and convenient, the staff always seem friendly and informative

  Cody Thompson
4 years ago
Great customer service and friendly employees!

  Joe Smokinjoe The End
5 years ago
Great bunch of people that work there

  Susan C. Smith
a year ago
Depending who's working

  Dan Arnett
4 years ago
Good staff to help with questions

  Caleb Smith
5 years ago
Good service and good parts.

  D Taylor
4 years ago
Good people, good stuff

  Andrew Castro
5 years ago
Good