Tesla Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Il Mo
4 weeks ago
Very bad experience with new car delivery.Received the car covered with dust and mold on door handles, when showed this to the executive he offered to wash, he again did poor job with dry wash and returned with a fresh scratch. It looked like the scratch was done deliberately.Both me and my wife came home .

  Wild Skies
5 months ago
They will give you an estimate but when you schedule the service the price will suddenly go up (original estimate date 9/23/23, appointment scheduled and new price given 10/2/23). They will try everything possible including lying and treating you like an idiot who cannot read an estimate to justify the price difference and in the end they will say "Sorry, the price of the parts went up, there's nothing we can do" so you are stuck paying the inflated price. Any reputable business will honor an estimate for 30 days!Edit to add: In addition to not honoring their estimate, they chipped the corner of my windshield while replacing my glass roof and instead of telling me about it, they said NOTHING. Thankfully I noticed it when I got home and when I contacted them about it they did say they would replace the damaged windshield but it still resulted in an additional day of missed work and additional ferry fares because of how far I live from the service center. I absolutely cannot recommend this service center for any repairs and if you do have to use them, be sure to take pictures/video of the condition of your car before you take it in.

  Uty Shou
3 months ago
This location is very terrible name Milo's. He flat my other tire pretending nothing happened. His boss or supervisor or owner probably doesn't know what happened to me or feel. I hate you.......I wished what you did to me will come back to you Tribble .

  Steve S.
a week ago
I was the first person to arrive at 7:55am Monday and I was told the scratches on my wheel would be taken care of in a few hours. So, I sat in their waiting area. Noon came around and I noticed the Tesla app said my car would be available on Friday. My service advisor couldn t be found so I spoke with some else who made the correction. I also found out my service advisor never bothered to notify the people who make these repairs. When they finally showed up at 2:00pm from the Lynwood facility, they told me had they known I was waiting, they would have shown up in the morning. Because of the delay, I missed my flight, which my service advisor was well aware of. My chief complaint is with the laziness or incompetence of my service advisor. The manager tried calling and I told her when I d be available to talk about the situation, but she never responded. I hate to generalize, but the younger generation today has a terrible work ethic.

  Lu Tang
6 months ago
Got brand new model X initial service there, only to get driver side door paint chipped and multiple scratches in trunk. They're now scheduling the 3rd visit to fix the scratches but I don't want to waste my time off on these endless loops.

  Jeff Dulaney
3 months ago
My visit to the Tesla service center on 12/26/23 for collision damage assessment and repair scheduling was incredibly disappointing. Despite a comfortable waiting area, the service experience was abysmal. After a 2-hour wait, I was assured of a repair estimate within 3 to 5 days.As of 1/4/24, I hadn't received any communication. Unsurprisingly, they marked the service ticket as completed, denying me access through the app for inquiries. Initiating a new service ticket explaining the situation didn't yield results either. Though they apologized and promised to update me after consulting the technician and suggested I check my email's spam folder. I did, no response from them there either.It's now 1/8/24, and I still haven't received a reply via the app, email or in my spam folder. This level of service is unacceptable. It destroys the reputation of the Tesla brand. Extremely disappointed with the lack of communication and follow-through.

  Jerry H.
5 months ago
Had my windshield repaired, great customer service and love how the update me on every update on my car

  akhil makana
6 months ago
1. They can t fix your problems. They just mark them fixed, either without even attempting or not knowing what they did.2. They create new problems. I got back my car with totally missing parts after service3. Since they can t fix issues, even when an issue is evident, the so called supervisor and leads say it s normal.4. They cause additional damage to the car and don t take responsibility5. These people don t have common sense, they have Tesla nonsense.To summarize, they try their best to make you frustrated and hate Tesla. If that s their job, they are amazingly good at it.

  Sonia Reyes
3 weeks ago
Service people are very knowledgeable. Customer experience is always on point. They find a way to not only understand but accommodate last minute requests or questions. Their "sale" people are also knowledgeable and find ways to know the client and their needs to find the right product.

  Swavovsky Ukrataen
a week ago
The worst service and repair you can get for the most expensive money. I had visited this center twice so far, both times replaced my front and rear bumper. I had to travel 1 hour distance back again for both occasions because one time they scratched the new bumper while they were fixing the car, next time they didn't assemble the part correctly. Paid 3k each time to have this basic work done improperly. Worst shop ever! Sucks that there is only one Tesla body shop near Seattle. I'm going to try 3rd party shops next time.

  Lesa Mullen
2 weeks ago
Seriously disappointed. I was here February 26th for an estimate for some body work. I didn t hear a word. When I called back on March 13th, they sent a mobile tech to my house from Lynnwood, that doesn t even do body work. He took pictures. Still no word. I called again March 25th. They said they d have to get back to me. Now, a month later, I m still no closer to having even an estimate for a repair. I wonder how long an actual repair will take?Update: Talked with Daniel today. That guy is awesome! It took some time, but he actually had an answer for me (which required him to contact their estimate department, and make an assessment based on only pictures of my car and another of my year and model). Tesla doesn t do structural damage. He gave me the names of a couple of places that do Tesla structural damage. I m on the schedule for May 6th. Still way too long to wait, but Daniel is a shining star in this department. 5 stars for Daniel only. The rest out of Tesla s hands.

  Alison Ferro
4 months ago
We took delivery of our model x here. Everything went as expected and our car was in great shape! (The only issue we ve found is the middle row seats leather was wavy at the seam, but it will have car seats on it so not a deal breaker for us). Panels, paint and door alignments all look good and they even waxed the car for us. Their is no customer parking, which is bizarre so plan that out before hand

  Xue Gang
3 months ago
Drop my new car for repairing a few small issues after taking delivery within a week.Tech was ok, and fixed almost half of the issues. close to acceptable.The worst is no loaner car or uber credit for an overnight repairing. I have to return to work/home and pick up with transportation on my own expense. Is this service level paring with a 50K car? Even Honda/Toyota do better than you. Shame Tesla.Not sure if it is only for this SC. Will try other SC later.

  Andrew Nichols
5 months ago
This used to be a great service station. However, I recently took my Tesla in for work and at first I was told that it would be covered under warranty. Then they came back later and said it was a rodent issue and wouldn't be covered.I looked into this further online. Apparently Tesla's have an issue with rodents chewing wires for two reasons: 1) the warm batteries attract them in the first place and 2) Tesla uses soy coated wires (which seem yummy to rodents).When they replaced the wires on my vehicle I tried to get information from them about if the new wires were soy coated or not and they could not answer that question (just writing back "we would use whichever wiring harness was sent from the factor)." Sometimes good customer service means going the extra step by contacting someone else to find out if they are soy coat or not - ie. has Tesla fixed this issue or not.I also had to ask several times if they could let me know ways I could prevent this from happening in the future. I saw online that some people put soap like Irish Spring or scents like peppermint near the wires/battery. However, after asking a few times I haven't received a response on this.Service: Electrical repair

  Adam Davis
3 weeks ago
Took my Model 3 here for an estimate at a fender bender. They told me they don t do any repairs if there is structural damage, which is hard to believe if it s just a fender bender. Why would they be called Tesla Collision if they don t fix cars involved in a collision? They completely wasted my time.

  DUCKHO AHN
3 months ago
Had flat tire, luckily i was in sodo area. Air pressure was dropping fast so i just drove to tesla service center, no appointment of course. I just walked up to a guy, and explained the situation. Daniel P (he was kind and being super helpful so i asked the name, to be recognized) help me with loaner tire so i could get going while they can work on patching. Thank you so much for being a life saver!!!

  Nickolett Uhler
a year ago
So easy to pick up the Tesla you ordered online. Takes like 15 min to complete and you're driving it away! It's all done in the app prior. They have it parked with your name placard all cleaned up and charged. Really good customer service. Can't recommend enough

  Andrew Michalik
6 months ago
The best service I ve ever had, all the guys did a great job making me feel welcome comfortable and went over the top. They let me test drive a new Tesla while I waited for mine to be service and they even filled up my tires with air at no cost to be nice. Would give 6 stars if I could thanks for doing such a great job everyone at Tesla service center south SeattleServices: Tires, Body & Trim

  Kevin McCarthy
4 months ago
Tesla service is the absolute worst. I discovered that they just pass your car around to multiple technicians. The result of this is that no one ever completes your car, they just pass the buck to the next person. My car was in there for TWO WEEKS to fix a door handle issue and some tpms issues. Apparently the door handle requires an additional $4,000 to rewire the entire car .two weeks later oh and the parts would take another forever.Also all communication is through their worthless app which means no one really cares about you they just copy and paste a were so sorry message and move on.The system is designed such that no one ever has to give you the bad news on the phone. They just update an invoice and send you a message.

  Margaret Kepler
5 months ago
I was really upset when my steering went out in my brand new Tesla after less than 2 weeks. Homer the service experience was excellent. The my picked it up in a flat bed, gave me a loaner and had it repaired in 2 days, a day faster than they anticipated.Service: Steering & suspension repairService: Steering & suspension repair

  Jack Tsong
a month ago
Terrible service station. Appointment was on Tuesday and still the car is not fixed by Friday night. My app says nothing has changed and still being prepared . Do not bring your car here.

  M Eschen
8 months ago
Had to get my roof glass on my Model Y replaced due to a crack. The dropoff and scheduling went smoothly and the work seemed to be fine. However, when I dropped it off in the morning for Thai 2-3 hour fix they said they needed it all day which was fine and reasonable. A few hours later I am saw it posted that the expected pickup was 1pm so I started to plan to head back to get my car. I called to ask a question and they told me it was 1pm TOMORROW, not the day I dropped it off! It was posted that way in the Tesla app but I was only looking at the time of day since I would be ever have guessed the day to change. I called to find out what happened since I needed my car back that same day. In the end I was able to get it but it was stressful. The staff were all polite as I worked with them.

  shine lin
3 months ago
The service staff is pretty rude and impolite. I brought my friend to pickup his new car and am on my phone and they ask me to leave immediately without any patient. How can they be so rude.

  Jon Zemel
7 months ago
Hard to imagine a worse garage experience. Nothing progressed on my repair without 3 or 4 phone calls to beg for help. Took 3 months to figure out they hadn t sent the estimate to insurance. Asked me when I got there so replacing the bumper today ? (Not the correct repair).In the end it took 5 months of me hounding them for them to be ready to do the minor repair. They billed my insurance for 39 hours even though it was done the same afternoon.Except it wasn t done, they forgot to fix the wheel. They said I could go fix that another time and obviously not provide a loaner, I can pay for the rideshare myself, to clean up their mistake.Take it to a different shop and hope it s better!

  Sam Horine
3 months ago
Brought in the car to have the tires rotated after 7500 miles, tech took a look at the wear and advised that no action was needed. No charge. In and out in less than 10 minutes.

  Sudhir S
6 months ago
I'm extremely disappointed with the lack of updates, poor service quality, and complete absence of communication from this service center, which falls far short of delivering courteous service and satisfying customer experiences. The car repair service was promised to be completed within few hours but the day is done and I now have no loaner vehicle either.Service: Electrical repair

  Benny Kee
2 years ago
Daryl at the Seattle SOHO service center provided amazing service for my bumper repair. I was expecting a multiple day turn around. Once I told him I lived 60 miles away, he worked with his crew and got my entire bumper replaced and my car washed in less than two hours! To say I was happy was an understatement!

  John
3 months ago
The Tesla representative at the service center screwed me. I traded in my XT5 for a new Model Y. But she put new plates on the Model Y. That voided my XT5 plates and I lost 9 months of registration fees.Beware! They are not honest and not to be trusted.

  Victor Hoang
7 months ago
I feel very conflicted writing this. I believe the staff is very nice and they have a nice facility, but the lack of proper long term solutions, following through with communication, and lack of accountability really bothers me. Here's my story:Last year in May 2022, my new car had an obnoxiously loud squeak when rolling up/down my driver side window and I noticed that my sun visor was misaligned so I decided to use the included "4 year warranty or 60k miles".The service tech said that my sun visor couldn't be resolved because there was a MANUFACTURING ISSUE WITH THE FRAME. Forever misaligned on a new car. No offer to resolve, fix, or compensate me for the cars design flaw. As for the window squeak: they took the door apart, applied wax, and tried realigning it (on 3 separate recurring visits on the same issue). A new car I remind you. Even to this day the window still squeaks when it gets wet and the sun visor doesn't line up 100%, but I took the loss to keep the car as everything else was fine.During this initial visit: so many minor issues happened while I dropped off my car. The driver seat got DIRTY. The floor wells had dust on the carpets, and they parked my car outside and it got crazy pooped on by seagulls. I decided to let it slide since they seemed "nice" and they "were doing their jobs the best they can".Fast forward to today. Now something is rattling and loose inside in my driver side door. It sounded like a marble is rolling around or smacking against the door and not secured properly (probably from my initial visit and over time, things got loose).I scheduled an appointment to have them take a look. We verified the sound during our test drive and I left the car with them. I arrived back at the service center according to the app's ETA (after messaging the service center to confirm my car would be done when I arrived). I showed up, and to my dismay: my car wasn't finished.They didn't resolve the problem (but claimed they did in the service app), TRIED CHARGING ME for the warranty service, and even worse: they somehow damaged the paint protection film on my car (PPF/clear bra, whatever you want to call it). A nickel sized chunk was ripped from my front bumper and costs $700 to fix. No one contacted me that this happened. I talked to a service representative and they said there was a "mishap" and a manager would reach out to me tomorrow morning (which would be a Saturday). I bet if I didn't notice and take action, no one would have spoke to me about it.I waited, and waited, and waited. I didn't get a call. So I decided to show up to their store on a Saturday. I waited 30 minutes for a customer representative to show up only to learn that the supervisor was out until Monday. Again, they said that the manager/supervisor will contact me first thing Monday morning. I had little faith they'd follow through by this point.Monday August 21st came, and I gave them until 12:05pm, so I can officially claim that they didn't call me Monday morning (not even "first thing"). I called them and they told me they would pay for the damages. Only the damages? What about my time and frustration? Although I'm grateful they would pay for a problem they caused, I'm writing this review 2 weeks after the incident. I had to take MY OWN TIME off from work to get MY CAR fixed for a DAMAGE THEY CAUSED and be THEIR project manager to ensure they follow through. Not everyone has time to spend and not be compensated both financially and emotionally. They didn't even offer mitigation beyond just paying for the damages they caused. Even worse: they didn't offer to have my services billed to them directly. I have to pay out of pocket and be reimbursed.I followed their procedures, emailed their service account, and called them for verification. What frustrates me the most is that anytime I need something done, I have to be the one to initiate. They don't follow up to their own actions so I would beware if anything happens to you.Wishing you all a better experience than mine.All this starting from a squeaky window...Service: Body & Trim

  Chun Wang
3 months ago
My right fender stopped working, which leads to auto pilot not available. The technician went further to replace both left and right fender cameras. Also they replaced my rear hinge together, so I don t need to schedule another visit. Thanks!