Stone's Sprinter Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alexander Vineyard
4 days ago
Dylan and the techs probably hate working on my van. It's old, it's annoying, nothing is ever as simple as it seems. But I would never know it; every time I've taken it in to fix the latest thing that broke, they tackle it quickly and without complaint. Though they aren't the cheapest mechanic you could hire, they're honest and fast, and when the job is done, you've probably spent less money than the guy you're not sure if you trust that really needs your money. Even if I have to park my van until I have the money to pay for the latest fix, I will wait and take it here. Big thanks for all your hard work on my Sprinter guys, I really appreciate it!

  Melissa Carr
10 months ago
Dylan at Stones Sprinter Service is incredibly nice and knowledgeable! He kept us informed throughout the process about how things were going, different things they noticed about our Sprinter Van and any recommendations. We called 5 days ahead and they got us in for a trans and power steering flush. Total time was about 4 hours which he told us that ahead of time- so we decided to go see The Troll! We are so grateful for Stones and will hopefully be back one day!

  Greg Overton
a year ago
This is as good as it gets. Got me a service appointment with only two days notice and they weren t picky about time. They got the service done in only a few hours and were in contact with me the whole time. They even double-checked a few items for me that I installed myself at home and inspected all the bolt torques for a suspension job I did myself after I provided them with the torque specs. I ve always thought a good deal feels good to all the parties in the deal and to me the price I paid was perfectly fair for the work that was completed and the information that Dylan, the service manager, gave me when I was asking questions. I cannot recommend Stone s highly enough, and I will absolutely bring them my van for future work and maintenance.Services: General repairs & maintenance, Auto engine diagnostic, Brakes, Auto maintenance, Oil change

  Amy Ly
8 months ago
This is my go to shop for my Sprinter. The service I received here is phenomenal. I had some major repairs where Dylan and his team worked their magic to get me back on the road safe and sound. When an issue cropped up on me while being out on the road (an extended amount of time after the repairs), I was able to consult with Dylan over the phone to ensure I wasn t being taken advantage of by another mechanic. This was unexpected and very appreciative. They are trustworthy and look out for their client s best interest. Just today, I witnessed the integrity of Stone s as one of his clients requested Dylan to get a part from a certain establishment. After they told him the price, he advised his client that it is steep for what it is. If you re looking for an honest shop, this is the place!Services: Steering & suspension replacement, Auto engine diagnostic, Engine repair, Vehicle Inspection, Battery, Oil change

  Sam Wolff
5 months ago
They went to war with my T1N. The thing is rusted through and caused loads of complications, loads of labor hours and it probably drove them crazy, but they stuck with it and quoted professionally. Ultimately got it back running again, god knows how. Dylan s excellent to work with.

  Carm C
a year ago
So relieved we found this place. We live in our van and this was no problem for the oil change service we purchased here. Our kittens hung out in the back the whole time as well, everything went smoothly and very timely. Only a 2 hour wait. From word of mouth I ve heard the Mercedes dealership can take weeks. This crew is polite and careful and filled our back tires as a bonus. The price was half what Mercedes Sprinter wants to charge.Much thanks to Stones Sprinter Service.

  Jason Lohr-Johnson
9 months ago
I feel very fortunate to have found this place for work on my sprinter van. More transparent, honest and professional than the dealership I dealt with while my van was under warranty. This place has helped with regular maintenance and finding odd fixes as well.

  Savannah Bukant
a year ago
I recently purchased a 2006 Sprinter and waited too long to have it serviced. Stone's Sprinter helped me recover after a surprise breakdown on the freeway. They've been generous with their expertise, time, and education. I feel so much more safe and confident driving my Sprinter after the diagnostic and repair work they've done. I plan to continue scheduling regular maintenance with Stone's Sprinter after how hard they've worked to help me with my van! Huge gratitude to the team.

  Ryder Stroud
a year ago
Stone's knows their niche in vehicle repair, and they do it incredibly well: professional, honest service, fair rates (especially for Sprinter van repairs), and communicative staff. I have been to the shop multiple times for everything from a transmission fluid change to repairs on my wheel assembly. Each time, they have done a great job. Garage manager Dylan is very on-point with communication for everything from repair timelines to estimates. If you're a PNW van owner or a van traveler looking for a reliable local garage, Stone's is the place to go.

  Jen White
a year ago
Reviews are spot on. Brought my van in to them today for the first time because an animal chewed some wires and needed a service but I didn t know which. I called last weekend and left a VM (for both them and the dealer). They called me back 8 am Monday. Had me in and done Wednesday. Gave me 50% off the oil change since it was my first time in (without asking) and didn t try and push a service I didn t need. I ll be back for all future needs! Thanks again.

  Camille Andre
a year ago
We were lucky enough to be traveling through Seattle when we needed to get our 2006 Dodge sprinter checked out and stumbled upon Stone's. After going to 3+ mechanics in the previous month, these guys were able to correctly figure out what needed to be fixed and fix previous mechanic's mistakes. We ended up needing almost all our fuel injectors replaced and eventually the fuel pressure regulator as well. Diagnostics and labor were very reasonable, and they did a number of free diagnostic tests for us when the check engine light came on after the initial work was done. These guys are honest, really knowledgeable, and charge very reasonably for their services, a rare combination when trying to get an older, high mileage Sprinter van worked on. Cannot recommend them enough!

  Trevor Price
5 months ago
Great shop always takes car of me amd my company vehicles amd the price is right co sidering how much the dealer charges.

  Ryan Wells
3 years ago
I had an emergency break down on a Mercedes Sprinter that required towing to a large capacity�shop. Lucky for me, I was aware of Stone's Sprinter Service that recently opened in the Ballard area that specializes�in larger work and RV vehicles.They were able to get me in right away and the repair was done in less than 24 hours! I was impressed�with�the service and their ability to get me back on the road�so quickly.Thanks to the team for a job well done!Service: General repairs & maintenance

  Linda G.
2 years ago
Dillon was great to work with! He did an extensive diagnostic to find out why my engine light came on in my 2012 MB Sprinter Ban.He found the code but was unable to secure the part. After all that time he didn t charge me since he couldn t provide the fix! Try finding that kind of service at the dealership!! Great professional place!Service: Auto engine diagnostic

  Deven Parmley
2 years ago
I took my Sprinter to its First service at MB Seattle, and got upsold from what I thought was supposed to be a basic $400 (quoted over the phone) Service A appointment to a $1,600 20K mile service that I later found out consists of mostly nonsense and/or minimum billable hours for inspections that are generally otherwise included at independent shops. It should be noted that I also waited an hour and a half for service to check the vehicle in after my scheduled appointment time. I m just trying to do what I thought was right in having thorough proper maintenance and documentation for warranty reasons, something they mentioned MB looks at when approving warranty work, so I got sucked into the service departments misleading up-sale tactic. I left with suspicion that I totally got taken advantage of from the time I purchased (low maintenance costs/long intervals) to the moment I left after dropping it off for its first service. Fool me once I called Stone s Sprinter Service to verify recommended service intervals (something I should have admittedly done sooner) and also to see if it was common practice to replace parts that didn t need to be replaced for any apparent reason (rear u-bolts as part of the 20K service). Not only was Stone s extremely helpful in guiding me towards actual proper service intervals to achieve longevity with my Sprinter, but they were transparent with pricing and took time to discuss other questions I had and explain their recommendations. Stone s went above and beyond, providing absolute confidence without the BS. I am thrilled to put the next 5K miles (and every 5K after that) on my Sprinter, not only because I absolutely love driving it, but also so I can support an honest, helpful, and ethical local business.

  Justin Suedel
a year ago
I have only had good experiences here. Dylan is great to work with and cares about his customers. I highly recommend SSS for your Sprinter and Metris maintenance and repair needs.

  Ryan Goss
9 months ago
Accommodating and thorough guys. Have been exceptionally good. The service advisor and mechanics also happen to be very handsome, which doesn t hurt.

  Michael Euzent
2 years ago
Stone's is great. There's not a lot of places to take a sprinter van for service or repairs. Unlike the dealer, they are will to invest the time to correctly diagnose what's wrong with my sprinter and fix it correctly. Their pricing is reasonable, service professional, and clearly experts at working on sprinters.Service: Auto engine diagnosticService: Auto engine diagnostic

  Alan Sanders
2 years ago
They are extremely helpful and know what they are doing. I wouldn't take my 1ton Dodge Sprinter anywhere else ever again.They are fantastic and very accommodating 5 Star rating well deserved !

  Diamond Roofers
2 years ago
We took our sprinter van to multiple different dealerships & they could not fix anything. We called Stone Sprinter and they got everything fixed. They kept us updated throughout the process and great customer service! We will be back!

  russ eslinger
2 years ago
These guys are great. They know their stuff and they treat their customers well. If you have a sprinter van that needs any repair I definitely suggest Stone's Sprinter Service.

  Gabi Murillo
a month ago
5 star service!Detailed, efficient and clean shop!!

  matt59754
a year ago
i ordered a suspension system online, and they installed it. did a perfect job and was very reasonable. thanks Dylan!Service: Steering & suspension repairService: Steering & suspension repair

  Pat Chacon
2 years ago
This place is great. They worked on my sprinter immediately, diagnosed the problem, ordered the parts and got it done the same day. Very efficient and knowledgeable.

  Blake Miller
2 years ago
This place is great if you need any work done on your sprinter van. The van is running like new after this place. The owners are super nice and the work is affordable. Highly recommended!!!

  Bob Sullivan
a year ago
This shop does awesome work at a reasonable price. MB of Seattle was 3 times more for the same service.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Matt Greenfield
a year ago
Cannot recommend enough. I deal with a lot of car things, and they are among the best. Honest, helpful, they truly have your best interest at heart

  Ben Creamer
a year ago
Friendly and efficient service at half the price of the dealership.

  Justin H
2 years ago
Delighted to have found a local Mercedes Benz Sprinter specialist that s reliable and delivers quality.

  Jim Butler
9 months ago
Excellent service, really nice people to work with.