Matt's Greenwood Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sunnee Ferguson
3 weeks ago
Been coming here for years. Fare priced & Honest and do the job right the first time. They gave me a free diagnoses when they ran out of time for the day and i needed my car back. If you have any Japanese Car this are the guys too take your car too, period. Plus I was talking too the mechanics, they love working there and happy that says a lot about the business and what type of service you'll get. Only con is overnight drop offs, need too beef up there security.

  Paul
5 months ago
I had called Matt's on Aurora for a quote on putting a new transmission in my vehicle. Guy on the phone was very friendly and professional. He said he'd get back to me that same day or maybe the next day with a quote and a plan. First day went by... 4:30pm rolled around second day and no call so I had to call them to get me quote. So that was disappointing. But what really bothered me was I went to pick my vehicle up and pay the following day. When I got in my vehicle all of my stuff was thrown all over. Cords pulled out of the stereo, radio cranked to almost full, the bag I use for trash had been dumped all over the floor, back window left open, and my belongings from the glove box were all over the floor. So basically the tech or whoever had a good time treating it like it was theirs and not a paying customers. I am very disappointed by this as it seems like a reflection of the work done there. A vehicle should be returned to a customer as it was handed off, if not in BETTER condition. Because of this experience I do not think I'll be back.Edit: I later noticed some things were missing from my truck. Pair of sunglasses and my truck s repair manual. So what I think happened is these guys left my truck out unlocked on the lot, while somebody off the street got in to dig around. Nice job, guys thanks. Definitely never coming back.

  Lukas Chludzinski
a year ago
I started taking my vehicles to Matt s as soon as I could drive and own them, prior to that all the family cars were taken there for 25 years or so. Matt and his employees are solid people to trust with your vehicles and they are great at going over everything they have worked on and or that they should work on. Things to be aware of is that they only do Japanese vehicles, they have two locations so don t show up at the wrong one, and they wait times to get in are fairly long sometimes which shows the quality of the establishment. My only ever issue has been that I went in for a all around safety and reliability check to clear my truck for daily reliable commutes only for some critical stuff to break a few months later at a very In convenient time. Despite how great at their job everyone is they can t see everything that needs to be fixed so you can t find fault there, and when it was a question of checking their work they did it free of charge. 10/10 would recommend either of the locations. And will continue to take all my vehicles there as long as own Japanese cars.

  Matthew Brewster
a year ago
I recently had them diagnose an oil leak. The diagnosis came back that both the pressure line and return for the power steering was leaking and I was quoted $840 for the repair and charged $75 for the diagnosis. Thinking this was high I went to another of my favorite mechanics and was quoted $600 for the repair. So fine, I let them have the business.However, upon replacement of the lines it was discovered that it was misdiagnosed. It was the power steering pump itself that was leaking, so add another $400 to the bill to replace that and we're finished.I'm mainly writing this to warn people that they are expensive and in my estimation now, possibly incompetent - at least concerning whatever technician serviced my car.It's my right to shop around and I now wished I had started with the other mechanic the entire time. I'd have saved around $500 total between an unnecessary repair I was told I needed and an apparently worthless inspection.If I'm trying to be glass half-full, the total bill of $1000 was only $160 ($176 considering tax) more than what I was quoted for the wrong repair at Matt's and who knows what they would have tried to add once they figured out the error. Actually it's more like only about $95 more considering the diagnosis fee.Still, I'd rather have kept the $500 and I don't think I'll be going back, which is a shame because I've always had pleasant experiences with the people.Service: Vehicle Inspection

  xx xx
a year ago
Was told they are good and reasonably priced. People are nice and friendly, but the price is not. They don't do multiple-point inspections with the oil changes so that's an extra $80 bucks to check your car. They also gave me a quote for a transmission fluid change of a bit below $300, where the dealership charges $150. When a place charges double what the dealership is charging, you know how expensive they are.Would not recommend them nor use them again.Service: Oil change

  A K Bonner
a year ago
I've been going to the store on Greenwood for years but this was the first time @ the Aurora location. They were as great as Greenwood! They let you know what is going on & are incredibly accommodating (I had a car that wasn't drivable) even though they were/are always busy. Thanks again!

  Rachbry Dee
a year ago
While Matt didn't service my non-Japanese vehicle, I am here to commend him for graciously recommending another shop that could help. Matt's comes highly recommended by the UW Parents group I follow, and it is clearly well deserved. Honesty and integrity are hard to come by. I will definitely bring my Japanese cars to him.

  Lori Doornenbal
a year ago
Excellent Customer Service. They translated the obscure screech I made and knew what was needed. I expected a couple of days to fix the breaks, pads, disks and they were done in one afternoon. They are quick, super friendly, and wonderful. - and the in office dog is a sweetie.Service: Auto brake repairService: Auto brake repair

  Megan Mason
2 years ago
Matt s is a great shop with down to earth folks who want to help. My first time with them was to get an oil change and alignment before a very last minute road trip. They took care of it and even let me borrow a car so I could do my work things. They charge fairly and for some services, only for the cost of the part (lights, etc). They even found a lost and very missed earring this last time. Big fan!

  Susan Irwin
9 months ago
Great customer service, work done in the time and estimate promised. Reliable services and honest assessment of the car. Would highly recommend!Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Tire rotations, Vehicle safety inspection, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Tire rotations, Vehicle safety inspection, Oil change

  Ashley Yates
4 years ago
Matt's is great!I didn't realize they were by appointment only and when I went to their Greenwood location, I had put off having oil changed and my car was desperately in need of oil. The guy at the front was so nice! He wasn't able to fit in me in for an oil change for a few weeks, but he took the time to check the levels on my car and put a some oil in the tank without asking for anything in return!He suggested I call their Aurora location to see if they could fit me in sooner. I called them the next day and got scheduled for the next week. Dropping off my car and picking it up was painless and pleasant. Ryan at the front was friendly and helpful! They have a nice clean facility and they didn't try to up-sell me on anything. I'm so excited to have finally found a trustworthy place to bring my car!Thank you!!

  Emily Lautenbach
4 years ago
I just love these guys. Fast, honest, reasonable. I took my car in for a recall and came out with a list of $1000 worth of repairs. I called Matt's and ran through the list. They looked up my old records and reminded me about services I had done recently. I could skip most of it. They are so kind and easy to talk to. I think of them as a friend who knows a lot about cars... call them up and see what you need and they'll walk you through it honestly.

  Daniel Ridley
a year ago
Excellent service. Matt s greenwood Auto Care really goes above and beyond in its treatment of their customers. They gave me a free inspection and walked me through every step of the repair process. Also they repaired my car faster then any other shop I ve been to. I ll be coming here in the future the next time my car has an issue

  Mike Oxford
2 years ago
Multiple time client. These guys do it right and on time. They do what you want and will give you info about your vehicle that could be a future problem. They do stand behind their work as I had good repair , but a defective replacement part. 2 weeks later came back , was fix totally free. No B.S. just great service. A happy client.

  Sue Geisler
5 years ago
I chose Matt's after looking up reviews for Subaru mechanics in Seattle, reading the reviews, proximity to my house, and speaking with Royce about what was going on with my car at the time. I had been going to the dealer exclusively, and wanted a change. I have been very happy with the service, the timeliness of the work being done, the personal feeling you get when you go there, and most of all, the honesty. Highly recommend this business for Japanese cars

  Cindie Murphy
9 months ago
Great service. Very friendly people. We will definitely bring our car back next time we need service

  Robin Paez
4 years ago
They helped me figure out what was wrong with my car and figured out it was under warranty. Saving me a few grand. They could have easily gotten me to pay more but instead they were honest, and very helpful. This is where I will be taking my car from now on. Ive had trouble finding good, honest mechanics in the past. Glad that's over. *just realized I rated this one, i went to the greenwood location*

  Andrew Knutzen
6 years ago
I had a fantastic experience at Matt's. My sun roof got stuck open on a rainy day (January Seattle) and not only were they able to get me in that day to fix the issue, they were very generous with their time and billed me for less than would have been fair. Matt was there when I brought my car in and I could tell that he and his staff cared more about me and helping me solve my problems than making money or selling me things I didn't need. I highly recommend this shop.

  Michael Pearson
a year ago
If you're looking for an honest mechanic that does great work, is very knowledgeable and will gladly explain/answer questions, these are your guys. I highly recommend Matt's over a dealershipServices: Vehicle safety inspection, Auto maintenance, Oil changeServices: Vehicle safety inspection, Auto maintenance, Oil change

  Charles Bloch
3 years ago
When do you want your car fixed? Right away? I called on Monday, they got me in on Tuesday, picked up my car at the end of the day. Full inspection. 135000 mile service. Oil change. Wheel alignment. Front brakes. All one day. That's the kind of service I like.Services: Wheel alignment, Brakes, Oil changeServices: Wheel alignment, Brakes, Oil change

  David Dickey
4 years ago
I went to Matts in Greenwood for a bit, until they opened this Aurora location, which is more convenient for me, and I like them both. Yesterday I called them with a semi-urgent matter, and they went way above and beyond to get me fixed up as soon as they could, even though they didn't have time in their schedule to do so. They have gone above and beyond every time I have interacted with them - exemplary service all around - thank you!

  Coquina Littlebow
5 years ago
Beauty does not limit itself to the soft tuff of a blooming rose or the smiling upright reach of pansies. It is threaded into the language of the heart, the truth in trust and the honor in our work to serve the world in being kind to one another.My experience with the people at Matt s auto care has filled me with gratitude and joy. I freely admitted I know absolutely nothing about cars and was not taken for my ignorance. Customer service, presence of care and integrity felt alive in this establishment. I have found my car guys!

  Martin Doesntcare
6 years ago
Matt and Tony are the only people I would ever trust my kids with, wait I mean my cars. Either way, these guys know their ummm stuff and honesty is a word that doesn't even come close to describing the level of integrity their shops operate at! Seriously no fluff at all, we have been going to them for??? a long time and will never buy a car they won't work on!

  John McDermott
4 years ago
Clean customer lounge. Spotless restroom. Friendly staff. In my humble opinion. They are your Asian automotive repair facility. They do fabulous work. Better than industry standard warranty.

  aj sanders
7 months ago
Great guys, they forgot my appointment but were very helpful

  Prescott Hodge
4 years ago
Been going here for years. Straight talk. No up-sells. Friendly.They have kept my vehicles running smoothly for thousands and thousands of miles. Almost 200k on one!

  Eva Dedegkika
4 years ago
MATT 'S Auto Shop is the most reliable auto repair shop I have ever been. They take very good care of me, they are professional and I trust them completely.

  Linda Boyd
5 years ago
They explained all services our car needed thoroughly and made sure we were comfortable with everything that needed to be done and the price quote before they started working.

  brian gilbert
6 years ago
These guys rock. Had a full tune up and a repair job. Fast, honest, fair. Everything you want in a repair shop and 10X better than the chains. Go see Matt and crew, you won't regret it.

  Winston Kingsbury
a year ago
He's one of the good mechanics, he's one of the ones you can trust. I'm lucky to own a Toyota and be able to bring it to him.