Lorz Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gavin Gene
a year ago
Short version: Jakob charged me $305 to put an oil pan under my vehicle in the parking lot.� No service was completed, my van didn't go into the shop, and after 4 days of hearing "I'll do it tomorrow",�I towed my broken down vehicle somewhere else.Long version: Unfortunately, this is an in depth review of a terrible experience after feeling slighted by Lorz Automotive.My van broke down on a Saturday and I had it towed to Lorz because of the�good reviews on google and yelp and close proximity to where it broke down.Their hours say they�are open Saturdays but nobody was there.� I waited until Monday morning and by 9:30am nobody had showed.� I asked a neighboring business to contact his cell phone and then shortly after he arrived.After speaking, he agreed to inspect my car and to communicate with my warranty company about the repair. I was grateful at this point because my van was immobile. He said he would get to it "soon". I felt at ease.I called on Tuesday and he said he would get started by end-of-day.� I called on Wednesday and he said he now planned to inspect it on Thursday morning. I called on Thursday afternoon and still he had not moved the vehicle into the shop, contacted my warranty company, or taken a single tool to the vehicle.After 4 days of this�run around I gave up and paid for a tow truck to take my broken down van away from Lorz.When I went to retrieve my vehicle I had no expectation of being charged a dime because nothing had been done. I wasn't too upset and figured he simply overpromised and was too busy to provide any service. But I thought it courteous to offer to pay something for having it sit a few days.Before he wrote up the bill, he asked me if my warranty would reimburse his charge. This felt extremely fishy...does that affect your price, Jakob?� What a joke. When I said no, he pondered for a moment, ran some numbers in his head, and then said he's going to charge me $305 at a rate of $160/hr.So let's review the expert level service that was performed for 90 billed minutes at $160/hr:1. Scanned the codes (5 minutes?)2. Put an oil pan under the car to catch the leak (2 minutes?)3. Opened the hood and shined a flashlight at an oil leak (3 minutes?)4. Wrote me a quote for $7,000 that he never even sent me.5. Wasted nearly an entire week giving me run around.My vehicle did not enter the shop. It was not put on a lift. No wrenches or tools were used.� No parts were ordered.� No service was done.� No calls were made to file the warranty claim.After 4 days of telling me "I'll do it tomorrow", zero effort was put forth and I still paid over $300 plus another $200 tow it somewhere else and start over!!The new shop inspected the vehicle and filed the claim in 24 hours and it is now getting repaired.I will never go back to Lorz Auto and would not wish this experience on anyone.2 stars earned for letting me park my broken van outside your shop. thanks! Photo is where my van sat from Saturday-Thursday.Services: Transmission, General repairs & maintenance, Vehicle Inspection, Transmission replacement, Transmission repair

  Larry Jones
10 months ago
Jake has always been honest and thourough in his craft as a mechanic.he is prompt and also fair priced. I have had multiple vehicles worked on, but I am, and I m very happy with the results. Lorz automotive is a great place to go.Services: Auto body & trim repair, Auto engine diagnostic, Engine repair, Side view mirror repair, Auto emissions testingServices: Auto body & trim repair, Auto engine diagnostic, Engine repair, Side view mirror repair, Auto emissions testing

  Shereef Shehab
a year ago
Had a pretty tough issue to diagnose with my car. Jake ended up diving deep into the possible causes, figuring it out and getting it fixed. Great and honest communication throughout and price was very reasonable. Car is running like a champ now. I d recommend him to anyone.

  Michael T
10 months ago
The new owner was rude, crooked, and charged twice by installing the defective part first and telling me to come back with the good part. First, he quoted he would charge me $200 for labor to install the catalyticconverter. The next day, he claimed the old part was hard to remove so he would charge me $50 more than he quoted . If i did not want to pay more, he threatened me to take the car back without a catalyic cinverter installed and then demanded me to pay him $80. So i agreed to pay more than he quoted in the beginning. After he completed the taks, he said the part he put in was defective. He told me to come back with another good part. Then, he charged one more time by removing the defective part and installing the good part. I will not do business with them again.

  Jacob Eiselstein
3 years ago
Jake is seriously the man, my ignition cylinder was locking in my Jetta & every other shop was vastly overestimating the repairs needed & honestly felt like they were trying to deter me away from getting my car services at their shop. Jake on the other hand was upfront, and very thorough in his explanation of what needed to be done and I didn't feel like he was giving me the run around like literally all of the other mechanics I spoke to.He fixed my car faster than he initially estimated, and made sure everything was to my liking before I left. 10/10 would recommend everydayService: General repairs & maintenance

  Elvin Rattan
10 months ago
I had Jacob replace my clutch in my pick up truck and also he replaced my u joint in my drive shaft which he found while he was doing his inspection to make sure everything was ok on my truck, I'm very happy with the work he did on my truck. Thanks again Jacob.

  Matthew Dillard
2 years ago
Jake was very professional, up front and honest about what work was needed on my vehicle. I felt extremely confident in his abilities and he gave me an accurate quote from the start, and never tried to up sell me or suggest unnecessary services as a lot of mechanics have done to me in the past. I would and will highly recommend he and his business to any and all!Service: Brakes

  Resa Matsuda
a year ago
My car had a busted starter. He was professional and understanding as I had an issue with my insurance tow. He was willing to see me same day. And even took it on the second day cause my tow never showed. He fixed it quickly and it's still working so it must be done right. Thanks Jakob!

  Trevor Barton
3 years ago
I had Jake help with a few issues with my truck. He was able to work on my F150 transmission, rear diff, and some additional fluids. Truck was throwing a couple warnings when I was in the mountains and Jake corrected all issues. Finished the work in the allotted time at a solid price. Will be taking my truck back to Jake for all future issues.

  Severiano Cruz III
3 years ago
Jake does really good & thorough work! I ve had 6 different repairs done here and they all went well. If he hits a road block with aftermarket parts or parts that don t fit precisely, he has the expertise to make it work! Highly recommend this shop for your auto repair needs!Services: Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Auto engine tuning, Engine repair, Brakes, Battery, Oil changeServices: Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Auto engine tuning, Engine repair, Brakes, Battery, Oil change

  Charles Utting
2 years ago
Great stuff all around. Jacob did a great job, was real communicative and clear about the whole process, and my Blazer drives like butter now. Would definitely recommend these services, I'll be coming here for my future car needs for sure.Service: General repairs & maintenanceService: General repairs & maintenance

  Roel Belen
3 years ago
Jake put a new front axle in my 2004 S430 4Matic. He did a great job and charged me a fair price for labor. It s nice to have a good reliable shop close to me.Service: Steering & suspension repairService: Steering & suspension repair

  Jacqueline Volin
2 years ago
Jake did good, quick work on my 30-year-old Toyota Tercel. He answered my questions clearly and candidly I appreciated his knowledgeable work and his straightforward, friendly style and fair prices.Services: General repairs & maintenance, Brakes, Battery, Oil changeServices: General repairs & maintenance, Brakes, Battery, Oil change

  Tyler Masterson
a year ago
Got me in the very next day when dealership gave me 3 weeks. I was diagnosed and fixed it all in one day!! Now my car is running perfectly and I m very happy! Definitely coming back in the future!

  Mackenzie Stevens
2 years ago
Highly recommend this shop! Lorz was very helpful and took the time to explain everything to me about my car. He is honest and did not try to upsell anything or over charge. As a person who doesn t really know much about cars, I trust him and would definitely go back.

  Alexander Malinsky
2 years ago
Jacob is clear and prompt. He did automatic transmission and cooling system services for me, and offered useful observations of the car's condition. I'm ready to go back to him when the car needs it.Services: Transmission, General repairs & maintenanceServices: Transmission, General repairs & maintenance

  Tony Chantharangsy
3 years ago
Recently had my calipers and brakepads replaced by Lorz automotive and they did a great job in a timely manner. Cost was reasonable. Definitely heading back there again.Services: Air & cabin filter replacement, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Engine repair, Wheel alignment, Brakes, BatteryServices: Air & cabin filter replacement, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Engine repair, Wheel alignment, Brakes, Battery

  Angela Ena
2 years ago
This guy overestimated services I ve never paid that much for just because I m a woman! DO NOT SUPPORT THIS SCAMMER.

  Zahra Muse
a year ago
Best service ever.