Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Tanya G
3 weeks ago
Sheldon and the rest of the team were so helpful when I stopped by today. They saved my car from almost catching fire when they noticed an impressive nest under the engine cover! It had wood pieces in it that were hot to the touch. Didn't charge me anything extra to pull it out and spray it down. Great service going above and beyond.
Malathi Michael
2 weeks ago
I've always received exceptional service at the Ballinger Way Jiffy Lube, Washington State. Sometimes even above and beyond. The staff seem to be well-trained and professional at all times. I've been using this center for many years.
T. Y
4 months ago
Amazing staff. Friendly, professional, efficient, and thorough. They helped advise on what oil would last the longest and burn the cleanest, etc. In addition to my oil change, I asked if they could check the windshield wiper tubes, and they identified that the nozzles were crumbling and broken, how to purchase replacements, how I could put in, and advised on a nearby shop in case I didn't want to do myself. I really appreciated the care they gave me and my car. 100 top-notch customer service and execution.
Gina Boughner-Nguyen
a week ago
I cannot express how uncomfortable the staff here made me feel yesterday. The only one that was kind and helpful was Mike. (Thank you so much again Mike!!)I came in as a fleet member which I know can sometimes be a pain. I had told the first boy that I have a CarAdvise appointment and showed him my confrontation from the website. I ve gone to Jiffy lube for over 2 years now and I know they ve always looked me up from my member ID and full name. I show him my member ID and told him he ll need my full name as well. He goes off and let the manger know. He comes back saying she can t find it. This happened like 5-6 times. Back and forth and back and forth. The manger (Danella) was a nightmare. Rude right off the bat, saying I didn t know how to set up an appointment and my car wasn t popping up. She kept going on and on about how I didn t know what I was doing and she couldn t do the service for me. About 5 mins later, me just sitting there and no one was touching my car. She finally asked him to get my name and ohhh guess what?? She finds my appointment. So ok done.Nope, she then gets upset and says she needs a confrontation number. Or again, she can t work on my car. I show her from my end it s says the shop is now ready to work and they already charged me. No confrontation number given or needed.The manger then tells the guy doing my oil change to only do that and my cabin filter. Don t check or touch anything else since that s all she is paying for . I look up the policy and Jiffy Lube says they check everything with oil changes. They check tire pressure, wipers, lights, and make sure everything is topped off. So I called him over and asked him to please check everything else for me. He says Oh, I will definitely do that and doesn t.My last sketchy incident was them trying to get me out of the car for the cabin air filter. The first boy that was arguing with me about using my full name, tells me that it s their policy and I need to get out of the car. I instantly get a red flag, because why do they need me out of the car to change something on my passenger side? Why have the other shops always done it with me in the car? It wasn t even in the policy super sketchy. I felt like they would ve done something to my car while I was in the waiting room. Never coming back here ever again well unless Mike is the only one working.
tony vo
a week ago
The manager at this establishment, Daniela has the WORST customer service I have ever experienced. Completely rude and unprofessional! She doesn't understand Jiffy Lube's policy. When I corrected her- she gossiped about me and my elderly mother to her workers! I have been to dozens of Jiffy Lubes and this was by far the worst. 0/10. Please, anyone who needs car help DO NOT GO HERE!!!!!!
Sue Goodwin
3 days ago
Lake City Jiffy Lube is great! Staff are amazing, helpful and trustworthy.i trust what they suggest. They go out of their way to give you great service! Lov them!
Jessica Holloway
8 months ago
I decided to try an oil change location closer to home, pulled in at 9:25 with one car in each bay in front of me. I waited 50 minutes in the same spot before the employee came out and updated me. Instead of changing me to the other bay, which pulled in 2 other cars during my wait, he told me I would have to continue to wait or go elsewhere. That would have been helpful after the initial 15 minute wait quote. I drove down the road to my normal Grease Monkey in Kenmore and waited 1 minute before my car was in the bay getting a basic oil change. Poor communication, problem solving, and customer service at this location.
Penny Oliver
3 months ago
This place is great the team works together amazingly well. Daniela is excellent with her customers, keeping them updated. Only 1 Bay door was working so there was a little bit of a line butshe kept them updated and organized. Will definitely keep going there!!
Heather Poole
a year ago
I love jiffy lube! And this is the best location ever. Fast service. Super polite. Super careful with my vehicle. I can't say enough good things about this team. I will definitely be back. I found my jiffy lube home! <3Service: Oil changeService: Oil change
Adam Chavez (D5)
3 months ago
These guys at this jiffy lube always gets the job done! Very professional, always accurate, and very nice. Shelton is a great person who s always happy to help out with any needs as far as oil changes, top offs, and anything else. I totally recommend this Jiffy Lube in the Shoreline area!
It s Sheri
5 months ago
Just WOW! This location has 5-star customer service. It s very nice when people treat you well, this team made me feel welcome, they checked in during my wait, and gave me discounts that were available without me asking! I received an oil change and wiper blade replacement. I was treated this well even though I showed up near closing time! I will definitely be returning for future service. Thanks again!Service: Oil change
TimWhiteMedia
5 months ago
My experience at this location was great! I just wanted an oil change and everyone there made sure I got the right type of oil. Quick service at a reasonable price. 10/10 would recommend for any service.
Kaitlin Amador Woodard
5 months ago
I went into Jiffy Lube to get an oil change and replace my windshield wipers. Danniela gave great customer service, and even helped me go to O Reilly to pick a part for my battery. Sheldon then helped me understand where the piece went and why it was needed. He then continued to clean off my battery as well. These two helped me not be in a car fire, and I am so thankful for them!Services: Battery, Oil change
Jason Allenberg
a month ago
This location is my favorite. They did a great job swapping out my engine oil and were very friendly. I'll definitely be back
Tiff Meier
5 months ago
Sheldon was super nice and helped me spot a somewhat serious issue that should be covered by warranty. He helped me to photograph it and check the coolant levels to make sure of the issue. Highly recommend. Danniela was also great and helped me get checked in and talk about the truck's issues.
Devin Haughton
4 months ago
I've had such hit and miss experiences with JiffyLube locations. These guys killed it. Quick oil change, helped loosen some bolts I couldn't, and friendly banter. Their narrow bay will fit your Smart Car.
Rob Lusk-Fauquet
6 months ago
Service was understandably slow as one of the lifts was damaged. Not a big deal for me, and the staff was extremely friendly and helpful! With a good attitude, I am happy to put up with extra wait time. Well done Service: Oil changeService: Oil change
Morgan Michael
6 months ago
Came in needing an oil change and asked them to check out some others things on the vehicle. Danniella and Sheldon were not only professional and friendly, but went above and beyond to help me out. Not only got an oil change but some helpful tips to fix an issue with the car. Very much appreciated! They will definitely be my choice in the future.Service: Oil change
Sue Yeck
a month ago
I wish the first JL had my filter in stock, I had to go to another location further away. I received great service there as well.
Kelly Bond Watkins
3 months ago
I'm telling you these guys go above and beyond.Since I came up here for a visit in August broke my hip got cancer they have taken care of my car so well things that I thought were going bad and had been told we're going awful, we're actually small peas to think about.Thanks guys love you all
Brandon Keegan
2 months ago
Sheldon and the crew met and exceeded all expectations! He took the time to answer all my questions and worked with me to find the right option for what I needed. Can t recommend enough
Patrick Davis
3 weeks ago
More discounts for returning clients and referral bonuses would make them eligible for the championship of #1 amongst the competition, best services overall
lori B.
8 months ago
I wish they had more items consistently in stock. One time we came by and they were out of the oil our car needed. This time they didn t have the clips we needed to have our windshield wipers replaced. The service is friendly and helpful though we always come back. We feel like they are trustworthy too!Services: Battery, Oil changeServices: Battery, Oil change
Analea Anderson
5 months ago
This is a great place to get your oil changed the staff here is super friendly and very helpful they will make sure you feel safe and secure about your oil change!
Review Boss
3 months ago
Daniel O was such a lifesaver spending over two hours helping work with me to get rid of the check engine light he helped me replace all of my spark plugs regardless of having them changed not even 3 months ago he was such a pleasant soul for really putting in the work of helping me not only is my car running good but the light is gone!
Shannon Tyler
5 months ago
The staff was friendly and had great communication. There was a longer than normal wait, due to a low staff. However, the team communicated this from the start and made my service as smooth as possible.
Oh_I've_Eaten Here_Before
8 months ago
After my bad experience at grease monkey nearly 10 years ago. I decided to try Jiffy Lube only because I was in a rush out of town and didn't want to get dirty.2 things. They don't really do a good job with quality care. Here, you can see multiple fingertips, and it's on both sides of the fender.Thing number 2. Unfortunately enough when I checked the oil filter, it was a used oil filter. And how do I know? It was dirty as heck, plus there was an old date left in ....Update: I now have oil leaks where before I did not. I'm never going to these quick oil change locations ever again.
Jasmine Iseli-Cleary
9 months ago
Got an oil change at this location a few months ago. Staff were nice and process was easy but I recently noticed a burning smell in my car. I took it to another location on lake city and they checked my oil which was way overfilled. The mechanic said the oil was over two quarts too full. Very frustrating considering I had my oil change professionally done at jiffy lube. I will not be returning to this location and do not trust their services.Service: Oil change
Erin Murray
a year ago
I so appreciate the high level of customer service at this location. I came in overdue for an oil change and Joanna made sure to walk me through what needed to be done. They tested my brake fluids to see whether I needed them flushed and honestly let me know I didn't. They're friendly and thorough and I highly recommend utilizing their services!Service: Oil change
Arika DePrez
8 months ago
Mike, Lauren, and Liam were absolutely AMAZING!!!! By far the best service I have received on my Kia ever. Quick, friendly, and just overall a great experience!Service: Oil changeService: Oil change