Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Scotty Guzman Avalos
6 months ago
The work on my vehicle was incomplete. The paint was incomplete and the wrap on my vehicle started to peel off. I am leaving a 2 star review for now because they promise they can make the repairs in December. But after I return on December (per the shop's recommendation), I plan on updating my review.

  Scotty Guzman Avalos
3 months ago
Update Review: My empathy for this company is really low to non-existent because of all the money and time I spend dealing with them. After receiving my car with incomplete repairs in October, they told me to call mid-November to schedule a time to come in in December. Once mid-November came around, I called every two weeks since mid-November, trying to schedule a time to come in for them to fix the incomplete work they did on my vehicle (Last call was made yesterday 01/02/2024). When I spoke to the receptionist yesterday, I was told to call next week. I personally do not think that it is fair that they got fully paid for delivering me incomplete goods and services. I was encouraged that I may have to consult with the insurance about this claim, consult with the WA State Office of the Attorney General, or consult with the Better Business Bureau to learn if my rights as a customer are being taken advantage of or ignored. I will wait one more week before I seek consultation.

  Robert Alsman
3 months ago
Have tried for a month to schedule an appointment. They ve canceled via text twice every two weeks. Phone support is combative and antagonistic. Do not use if you have need of reliable service

  Gurhan Civan
a year ago
After I did read the reviews, I did take my chance with my 2011 Honda CRZDropped my car at Gerber Collision at Ballard as they told me I would receive twice a week updates and I did thank you for that.They did replace my driver side Fender,Bumper cover, and my driver side front lights. The new part alignment was perfectly matched, and the color match was right on the spot perfect.It did take 13 working days to complete the job from start to finish. I can't complain about the workmanship and quality job they did.Very friendly group of people.I think I was dealing with BrandonNormally I hate Writing reviews but you finish my car in 13 working days you guys well deserved the review from me.Thank youThank youThank youService: Body & Trim

  Jack Vonderhaar
11 months ago
I highly DO NOT recommend taking your car here. I came in for an estimate in February and was given an appointment for the middle of April. 3 days before my appointment I got a call saying they needed to push my date back 3 weeks and couldn t give me a reason other than labor issues . Then AGAIN they call 3 days before my next appointment in May with the same excuse and that they aren t able to give me a new date. I m taking my car and business elsewhere. Thank you for wasting 3 months of my time.

  mei ling Chan
3 months ago
Excellent service the car was very clean and the work looks good

  mary
a month ago
Car was done early. It looked great and was clear inside and out.

  Vicky Zhang
2 years ago
Not a surprise they got so many bad reviews ! It all makes sense !Don t go there , even your insurance recommended ! Also can t even contact this location after I dropped my car , phone number won t direct you to the office. I waited for hours and never get call back either. They only texted you when they know there is going to be delay. So now I have not be able to spoke to any one working there Worst repair experience ever . I dropped my car 3 weeks ago ( hit by another person ) and their insurance recommended this place . I was told it will take 3 days and now I am in my enterprise rental car for 3 weeks now. I am not sure how long their insurance will cover my rental so I contacted Gerber( of course can t call them , got back my text after 2 days. Anyway , Def the worst repair shop.Oh also when I came back to the office to get my information, the general manager greet me with oh you are the one left us a raw and rotten review on google . Such a bad customer service , so just please don t go there .

  Anna Jerge Keelty
a year ago
They took almost two full months to repair a simple scratch on my car. No apologies, few updates. I would never use their service again.

  Cynthia McGee
a year ago
Vehicle isn't fix can't remotely start my car do to the collision. The impact was on the left front I was told I need take the car myself to a mechanic and my insurance is paying..really. not satisfied. Last week June 15th new manager brandon reached out to me about my vehicle to bring it back to the shop. Brandon I want you to know I really appreciate you. Thank you so much.

  dino taroco
4 years ago
Only place recommended by MetLife unfortunatelyIf I was you get your coverage check and shop around.I thought all was good until I got home and realized the doors wouldn t lock/unlock. One door had been replaced . Also the parking lights would stay on.Took it back and all was corrected.Few days later the window of the door replaced just exploded . The glass shop the tension was too high when the glass was set in the door .I went back and have e mailed themNo claim from the shop.Would not recommend the place to anyone!

  Catherine Hiller
a year ago
My lil' red truck was damaged by would-be thieves. After 2 weeks @ Gerber Collision, it looks like new!

  _
2 years ago
Went here for a repair (right front had a small dent and scrapes on the side), dropped off car a week ago, and right now i am renting a car from enterprise. They told me my car would be done in about 2 days after i dropped it off. It had been a well and they haven t told me anything about the state of the car or when I am going to get it back. Don t go here, just don t.Service: General repairs & maintenance

  Quen tin
3 years ago
Had a hood replaced and they did a horrible job, this was the worst service and job done possible. The worst part was AAA hit me and recommended this place to fix my van. DO BOT TAKE YOUR CAR THERE!Service: PaintingService: Painting

  Manuel Rios
5 months ago
great work, friendly service, good communication.Service: Body & TrimService: Body & Trim

  jeff ofelt
10 months ago
It took them months to get my car done, always had some excuse as to why.Service: General repairs & maintenanceService: General repairs & maintenance

  Matthew suryan
a year ago
had a fender bender and my car looks and feels good as newServices: Auto windshield repair, PaintingServices: Auto windshield repair, Painting

  Bprazen
a year ago
Brandon was great! Always kept us up-to-date on a pretty big and long job.Service: Body & TrimService: Body & Trim

  Douglas Dunham
a year ago
Had door handle replaced. They were efficient and professional l.

  Jeannette Walsh Chen
4 months ago
Great experience with Gerber for repairs

  Peter Scott
4 years ago
The most helpful and friendly staff that I have encountered here In Seattle. Accommodating, sincere service which I will recommend highly

  Nancy Swenson
a year ago
The repair was perfect, done on time and everyone there was awesome!

  KAY K
7 months ago
Very easy to work with each time I've had to use them.Service: Body & TrimService: Body & Trim

  J bernson
a year ago
If you're looking for fast and courteous service this is likely not the place for you.

  Tiffany Chang
a year ago
Impressive clean painting workshop.Service: Body & TrimService: Body & Trim

  Joseph Lessard
2 days ago
Great work, on time, and very friendly people.