Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jada Smith
3 months ago
Dealing with insurance and having car problems is a terrible experience, but I'm thankful I went through Caliber Collision. They're considered a "one-stop-shop" so they handled the rental car and left me with minimal components to have to deal with. They have amazing communication, they text you updates multiple times a week and they worked insanely fast. I was expecting there to be a delay since I was getting work done during the holidays, but they were so fast (I was a little bummed because my rental car was way nicer than my car). They also almost did too good of a job on my bumper, the pristine condition illuminates the flaws in the rest of the body of my car. The staff is super friendly. Absolutely recommend.
Holly Barrett
a week ago
Everyone was very nice and helpful with the entire process from drop off to pick up. Don did an excellent job with the repair and was great at communicating updates with me. I knew exactly what to expect with getting text message updates on Tuesdays and Thursdays. And they were able to get my car back to me in less than a week which was amazing! Thank you so much Caliber Collision on Aurora! :)
Olivia
7 months ago
Honestly I am so tired of going back to this place it s not even funny. BRAND NEW CAR was hit back in April, we ve had our car back since late June and I m still finding issues this Caliber needs to address. First our windows that came in tinted is returned to us without tint, then our glass on our windows is scratched, -and now every body panel that they worked on needs rework. How hard is it to make clear coat look uniform, not all swirly. Took the money from our insurance and ran. I would NOT recommend this place to anyone, if they can t even make our paint look good, why trust them with any other more challenging repairs?Service: Painting
J. Hanson
a month ago
Don and Brandi did a great job at communicating with me about my repairs and even using new glass after my insurance (SF) tried to tell them to use used/scratched glass to fix my broken window. I appreciate that. It did take time to get it back but everything is so hard to get these days that I expected it. My car came out super clean and I was happy with the service.
Michelle Anderson
6 days ago
This is great company that 100% guarantees their work. They did a fantastic job on my car and kept in touch with me the whole time. I highly recommend them.
Heidi-Marie Clemens
a month ago
This was the second car repair we did at Caliber Collision and again the repair was sharp, efficient and left the car frame as good as new (first was for front passenger car frame damage, second was for driver s review mirror replacement.) They vacuumed the entire interior and potentially washed the exterior too. Everyone I interacted with was responsive, pleasant, and informed. Will definitely come again for future needs!
Alexander Dadoun
a month ago
My brand new 2024 Honda accord was hit by a car in a parking lot. Caliber Collision not only repaired the damage to the point where the car looked brand new, but they also completed their work a week earlier than projected. Customer service was also friendly and informative. Very satisfied.
Dylan Wirth
4 months ago
Quality work, communicative, friendly, and professional.Usually taking your car in for repair is a bit like getting your teeth pulled, however not at this Caliber Collision. From the moment I walked in I was pleasantly surprised at the care and attentiveness everyone at this shop provided. From the desk to the service advisor, there were no hiccups and everyone was working in-sync.My service advisor, Don Holley, went above and beyond. He made sure to walk me through everything that was going to be done with my repair and answering all the questions I had. Don sent regular updates that let me know the status of my car and when I can expect it to be ready. Don was so professional, friendly, and caring that my only regret is that he only works on vehicles. I wish he could be my attorney, doctor, tax advisor, and dentist. Don returned my car to me better than it was before the accident.Last thing, I appreciate how Caliber Collision also returns your rental car for you. Instead of trying to figure out the logistics of picking up your car and dropping off a rental, they take care of it for you. As seamless as it gets.In summary, stop reading reviews this shop is for you and if you can get Don Holley then you won't be disappointed.
Cassidy Childs
3 months ago
I can t say enough about this Caliber Collision! They rocked it. Prompt service from Brandi getting me scheduled, all the twice-weekly updates from Don and then getting my car early! Amazing service. Thank you to everyone who helped get my car finished! Good as new. Definitely recommend.
Kourtney Rykowski
2 months ago
I came here for an estimate. They were really kind, accommodating, informative, and worked directly with my insurance, State Farm.Almost all of my interactions were with Tristan, who inspected the car and wrote up the estimate. She was INCREDIBLY helpful with settling the claim - much more so than the countless agents I spoke to at State Farm actually. I can t thank her enough she went above and beyond.
Sarah Lohden
3 months ago
Caliber is fantastic!!! The whole staff is super friendly and professional and Din was great at keeping me informed throughout the repairs. I got my car back a week earlier than expected in pristine condition. Best collision shop I have ever dealt with!!!
Melanie Moser
3 months ago
Excellent customer service. Met in person at the shop on Aurora in Seattle. Tristan P who was awesome, did a walk around with me, asking me questions about the damage and coming to an agreement on what would be repaired. The next steps included receiving text updates about the status of my car. These were well timed, and informative.I highly recommend and Thank Calibur Collision and I also Thank State Farm for having them on their network.
Cristabel Rosa
4 months ago
Excellent service. Your vehicle will be in good hands. Very happy with the repair they did in my car. Professional and transparent service. Calibers Colision took an extra step to clean the interior of my vehicle and delivered to our home due to inability to pick up.
Holly McCormack
a month ago
I had a great experience with them, especially considering having to repair you car after a collision is an annoyance. Great work, and they consistently updated me on the status of my repair.
Mark Staiff
2 months ago
Great quality of work. Great communication. Great customer service. I had some work done at Carstar at 125th about a year ago and it was a terrible experience. Caliber is who you want to use.
David Hong
a month ago
It is convenient when your insurance directly pays to the shop.Quality of repair is great.One downside is that the job took a lot longer than other privately owned body shops.
anna levitin
a month ago
Unfortunatly I had a small accident with my Volvo. My insurence recommended Caliber Collision for the repair work. I give them 10 on their work, communications and their wonderful staff!
Stephe Newell-Niggemeyer
5 months ago
Excellent shop! High-quality repair work, and great customer service. The team was easy to work with, and they went above-and-beyond to get my car repaired ahead of schedule. I highly recommend Caliber Collision on Aurora!Services: Painting, Body & TrimServices: Painting, Body & Trim
Skylar Fleming
4 weeks ago
Extremely friendly professional service. Nice that s it s backed by a lifetime warranty (as long I own my car) for any problems that arise, which is a great piece of mind.
jodi duquette
3 months ago
My insurance company directed me to Caliber and the customer service was horrible. Caliber expected me to drop my car and let it sit onsite while parts were ordered. My damaged car is drivable and I need my vehicle for work and carpool so this is such a bad policy for customers. This is unacceptable.. to require customers to cover unnecessary expenses and inconveniences.
Kiana Peterson
3 months ago
Don Holley handled my service at Caliber on Auroura. I highly commend his knowledge and precision pertaining to my vehicle repair. Thank you for the prompt and professional service!
amir mola
8 months ago
Fantastic experience and ease of mind at this location. They are super communicative, reliable and on time! Brandi is very professional, efficient, organized and available. My car repairs were done quickly and the estimate was accurate without any hidden fees or extra charges. Car was cleaned and Brandi even double checked it before handing off the keys. My go to place if I ever need my car to be repaired!!
Maggie Haines
3 months ago
Caliber Collision on Aurora Ave., North in Seattle was excellent. The repairs were perfect and Brandi and Devante kept communication going at all times. They were always available and accessible.
Eric Schnellman
3 months ago
I had rear end hit and run damage to be repaired. I received detailed, polite.and professional service the entire time the rear of my Mustang was rebuilt, I've never had better service in my 50 years of driving.
Jake Perry
2 months ago
Don and the Caliber team were fantastic to work with. They provided continuous clear communication and the work done was of exceptional quality
Tony Mena
6 months ago
Caliber Collision is a shop that I trust to have my vehicle repaired correctly and the staff was extremely polite, great customer service and made me feel confident that my vehicle was in good hands. Devonte Luckett did an outstanding job on keeping me informed of the status of my vehicle and he had the best customer service skills that I've seen in a very long time. Jamie helped set my vehicle up with no problems and she was extremely polite on the phone and in person. I WOULD definitely refer Caliber Collision to my family, friends and coworkers. I apologize that I didn't catch every employees name from the shop but, they all did a wonderful job! Overall, an outstanding company. 10 STARS!!!!!Services: Painting, Body & Trim, Welding
Alex Barnes
6 years ago
I was the victim of a hit and run on April 19th. My right rear quarter panel was pretty crunched in, right on the body line. Keep in mind, the car was finished on the day I was told it would be done. BUT, it was still not fixed. There was a pretty good sized dip in the fender against the door that was extremely visible. There was also a scratch in the paint on the inside of the door jamb (which happened after it was repainted) and a paint bubble that popped and opened up to expose the sheet metal under the rear quarter window. So, I told them I didn't like how it looked and they rescheduled me to get it fixed and repainted again on their dime along with a free rental. When I got my car back, the body looked great BUT there was overspray from the paint booth that was left on the side of my front seats, the windshield (couldn't get a good photo of it), the weatherstripping around the door jambs and on the plastic paneling next to the back seat. I don't understand why they didn't think to clean it off when they were done.The paint on the rear passenger quarter panel is color matched, BUT there is a definite difference in whites from the QP to the edge of the door jamb. And no, it's not dirty. I tried to wash it off.When I went to pick my car up the second time, all the lights on the dash were on (Check Engine and stability/traction control were solid, and my Center Diff control/SI-Drive lights were flashing) they plugged in their code reader and cleared the codes without my approval. I don't appreciate that happening ESPECIALLY when they didn't even tell me what codes were pulled. My insurance put a lot of money into getting my car fixed and it still isn't really how it was before the accident.I won't be taking my car back there again because they really didn't do good work and left my car a mess. I know it doesn't look like much overspray, but if you went to pick up your car and it looked like this, I'm sure you'd be pretty irritated as well.Is my car fixed? Yes, it is. But not to the quality of my standards or factory standards.I have an appointment to bring it back in for the third time on Monday, May 22nd to get the interior detailed and cleaned up, but I'm really not sure if I want to take it back to them (because of my previous experiences), even though they are going to clean it for free.Also, this has nothing to do with anybody who works in the office. They were all very accommodating. I just wish it would've been fixed the first time.
Stef Price
a month ago
After calling multiple places today and dealing with unhelpful and rude people Jamie was the friendliest, fastest and most knowledgeable person I ve spoke to in a long while and if this is any indication of how our experience will go working with this shop I will recommend them to everyone
Christine Rineer
8 months ago
I used an insurance claim for an accident i was in. This company was on the list as one of the options. The staff was so wonderful. When I walked into the main office, the front desk team was welcoming and helpful. Even during a stressful time, this team knew how to put your mind at ease. They offer you snacks/beverages when you walk in. Don was a blessing during the whole process, he is superb at what he does. During the time my car was in the shop, I had updates via text often. Everyone that I interacted with from this company was great. I was thoroughly impressed with the body repair that they did. My car looked brandnew! Would recommend this company. This was an unforgettable experience!Service: Body & Trim
Jon Carey
3 months ago
They did a great job with my car! Was well informed through the process. Don was awesome to work with!