Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Sharon Haug
2 days ago
I'm am senior citizen just moved to this area 2 years ago. When my car broke down Bays was highly recommended to me and did not disappoint. Sal and everyone very friendly and wonderful to work with. I won't take my car anywhere else and have recommended them to several others now. If I could give 10 stars I would. Thank you for your kindness and peace of mind .
Maria Pelino
4 weeks ago
I ve taken my 4Runner there twice now, most recently for windshield replacement, and had such a great experience. They re trustworthy, have quick turnaround, and their mechanics are friendly and knowledgeable. Sal took care of me, listened to my concerns and answered all of my questions. I really appreciate having this auto shop in my neighborhood!
James Guerci
4 weeks ago
This was the best experience I ever had in needing car repair. Bay s team of car mechanics are instantly friendly, upfront, extremely knowledgeable, and honest. At a moment s notice the whole team jogged out to help push my car into the shop which caused zero inconvenience to other drivers on the street. David was able to diagnose my vehicle issue with just a description of the sound it was making and verified it by hand, double checking that other suspect parts were not part of the problem. His enthusiasm to get it fixed matched my hope that it could be saved. It s a high mileage car in otherwise good shape and to me worth keeping up. I m glad to know I can count on these guys to tell me when to give up on it or keep it going which seems to be their preference too but only because it s fun! Thanks guys!
L
4 days ago
Excellent and established mechanic shop. Sal, who has taken over for Bay, is reliable and honest. The team has always had a good vibe, high morale. Downtown Ballard wouldn t be the same without them!
Mohsin Malik
6 months ago
Thank you so much! Replaced radiator and got the brakes done on my Lexus LX570. Very down-to-earth owner and the employees are very professional and informative. If you have a limited budget they will work with you to find the best solution for the lowest cost if necessary. Would 100% recommend to anyone who needs their auto repaired at a reasonable rate and efficient work.
Crystal Brown
a month ago
I just moved here from Colorado and it s always stressful trying to find an auto shop that you can trust - especially as a younger woman. I had a great experience here! They kept me updated with the progress of my car and sent me photos of anything they found that should be repaired. I was surprised how quick the work was done as I usually have to leave my car at the shop for a day or two. I will be back in the future and I trust them to keep my old Camry on the road!
Kaiya Sieber
a month ago
Super communicators! Very pleased with the referral and had a great experience with Bay's Auto. Every step was explained and cleared by myself. I didn't feel any pressure to do anything that wasn't needed. Highly recommend! and man were they fast!!
Haley Goodrich
2 months ago
My New Go-To Mechanic!As a young blonde woman, I m sure you don t have to guess how I am typically treated at auto shops. I usually have to call a male friend or my father to get any sort of respect and honesty from these places. These wonderful men were the most patient, kind, transparent and respectful mechanics I have ever met!An extremely intelligent woman with much life experience happened to be there during my wait. She s been a customer for years and she had nothing but lovely and insightful words about this place. Another woman was finishing up as I came in and I took notice of the respectful interaction.They provide complimentary snacks, drink and a captivating book of art to flip through! It was a clean and professional space that felt welcoming and SAFE.I was compelled to write this review because I know there are other women who share my previously negative experiences. They have truly set a new bar for us women customers!
Edwin Arroyo
2 months ago
First time visiting this shop in seattle while i was on a trip around the area. The place was well operated with greeting workers and the mechanic Salman was clear and thorough about what went wrong with my car. He was a honest working man and helped talk me through what was going to happen and how much repair needed to be done on my car. After he finished his repairs he continuously checked up on me and the car asking if there was anything wrong and honestly caring about his hard work and his customer. I am thrilled to have visited this shop and their good working crew!
Hartley Rusen
a month ago
Bay s was great! Brought my 2014 BMW in for a few small repairs. They did a great job on everything and had my car ready for pick-up early. Bay s will be my new go-to shop!
Mason St nculescu
3 months ago
I took my '05 Jaguar in for a gas leak, and these gentlemen were able to find and replace the part in question in just a few hours. They were very helpful and communicative, and gave me all the info I needed. And all that for a very reasonable price. I'd recommend this place to anyone
George Peacore
a month ago
I highly recommend Bay's Auto. I just went in for a quick oil change. They were quick and professional, even topping off my coolant without an extra charge or being asked to. I will certainly be going back when I need other service.
theodora stites
2 months ago
Don t. Don t use this shop.Drove my car in for a routine annual inspection.Had to tow my car to another service center to fix the computer. Lights, windows, turn signals didn t work. My car was worse off by going to Bays. Customer service was atrocious.Even if it was a fluke, they didn t offer to help in any way. Didn t offer to pay for a $100 tow, didn t connect me to another service center, didn t do anything to help remedy the situation.When the tow truck picked it up Bays put a bag in the window they rolled down and couldn t get back up, but didn t tape the bag. Just no customer service effort at all.
Jenny Hyde
a month ago
Excellent customer service! Very communicative, friendly and efficient. I ve been very happy with the work done on my car and will continue to take it here! It s always been an easy, positive experience and I highly recommend.
Andy Etheredge
4 months ago
Recently moved here and was nervous about finding a new mechanic, and I lucked out with finding this place!!Communicative, honest, and the best auto repair experience I've had probably ever! Sal is truly a pleasure to work with, he's up front about the work being done, genuinely nice, and very accommodating with a budget. And the tech that helped me out was kind and professional as well. I've never trusted a mechanic enough to recommend them to friends, but I will be recommending bay's anytime it comes up
Abby Conway
5 months ago
I'm so glad my employer told me about Bay's. I called and they got me a appt within 4 days of my call and greeted me warmly when I arrived. The technicians I spoke to were knowledgeable and patient. I felt taken care of here. Sal helped me decide what repairs I should get done first ( to work with my budget ) and explained the repairs thoughtfully. I will only be bringing my car to Bay's in the future! Thanks guys!
Web Peirce
2 months ago
Sal bought Bay's Auto last year, brought in the dream team, and is upping the ante with good communication, honest work, and a clean shop. Sometimes I even see Bay working there when he misses it, smiling from under a hood, looking like he's enjoying wrenching while Sal man's the phone and computer. Good people, good work!
Jonathan
2 months ago
This is so far the best shop ever!! Brought in my 2015 BMW M4 the other day and Sal, David and Julay helped me with all the work. Everyone there are very friendly and will get anything done. Price is very wallet friendly! Please do come and visit if you have any problems with your car. Highly recommended!!
Sydney Kowalski
4 months ago
Sal and his team are amazing! I came in for an engine light problem and they fixed it up so quick! I had a parking warning sicker on my window and they removed it for me! So nice and amazing. 5 stars are not enough to say how amazing bay s auto is! :)
Caroline McKewan
3 days ago
Able to very quickly fit me into their schedule! Also gave me a quote for an all in service that was lower than I could find anywhere else. Plus they re nice!!
Syed Azim Naqvi
3 months ago
Brought my 2013 BMW M5 to these gentleman early this morning and within 5 minutes of having it up on the lift David was able to diagnose the issue.Turns out I had my brake lines serviced a week ago from the BMW dealership and they didn't tighten the pressure valve properly which caused my car to lose brake fluid and spin out in the middle of the highway when I applied the brakes.Thanks to David's extensive knowledge, experience and guidance, I was able to hold the dealership accountable for a dangerously negligent service. Thanks again guys!
Bob Witowski
2 months ago
We were passing through Seattle and only there two days. We ended up having a car problem and Bay s was able to get it fixed fast and at a reasonable price! Thanks for keeping our trip on schedule!
Tim Le
3 months ago
Super awesome crew here at Bay's. If you're looking for a solid local shop, definitely check these guys out. They were super flexible on timing, and was able to help me out big time with an issue I was having on my car. After interacting with these guys and seeing them work, I trust their work and would 100% recommend them.
William Graf
a month ago
Reasonable pricing, prompt and quality service. First time using Bay s and appreciate the honesty and mechanical competence. I will be returning. They are now my go to shop.
aljune de leon
a month ago
Thank you to Sal at Bay Auto Repair shop for taking Care of my 2000 C230 mercedes benz. They cleaned the Air intake valve and The Car are Running great, godbless to the manager and all the staff of Bay Auto Repair.
Christine Stoffels
2 months ago
Sal was so helpful and professional. We had an immediate repair need and he was able to schedule us quickly, provided a clear estimate and got the job done, on budget. I appreciated the great service!
Louis sun
2 months ago
Best Auto Repair shop out there!reasonable priced and very well organized shop.Sal the shop owner is an outstanding guy he's very knowledgeable about cars and he will go and beyond to get you back on the road. Not to mention they got the best team of mechanics out there, Julay, David and Vorky are amazing! hella friendly and they will get your car fixed in no time regardless if its european, japanese or domestic cars they will get it run right if not better. So glad i had them fixed my 2015 Escalade and my 2003 CL55 AMG
Yusha OBrien
6 months ago
Sal the owner and shop crew are an amazing group of guys to work with. They are very friendly, have good customer service, knowledgeable in their industry, and genuinely care about taking care of their customers. I 100% recommend you to take your business to Bays. Prices are affordable especially when it comes to having a 1 income house-hold! Ask For Sal :)Service: General repairs & maintenance
RJ Bucsko
a year ago
My daughter broke down going over Snoqualmie pass and I had her towed back to her neighborhood in Seattle. Called around and Bay said bring it on by next day and he would work her car into the schedule even though he was extremely busy. He looked it over and got it right back on the road. It was very minor so only charged diagnosis time. Very nice and helpful. Would recommend to anyone in the area. Trust worthy and knowledgable. Thank you Bay for the great experience.
Brenda SM
2 months ago
Bay s Auto Repair & Services is the best in the business! Sal and his team are honest, provide professional services with great prices! My go to place and recommended many friends here! Thank you for your heartfelt quality services!Services: Electrical repair, General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Auto maintenance, Oil changeServices: Electrical repair, General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Auto maintenance, Oil change