Arrows Automotive LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Curt Stiger
3 months ago
I ve been a customer for over 10+ years and I m always impressed by the service I receive. Chelsea and crew were extremely helpful on my recent service of my Ford F-150 with 283,000 miles on it. Honest and professional with fair prices. Thanks Arrow for keeping my F150 on the road!

  Emma Linde
4 months ago
Arrows Automotive was recommended to me by a friend based on their excellent customer service and they did not disappoint! They were able to get me in quickly and got my problem diagnosed and fixed within a day for a reasonable price. They were super friendly and had excellent communication.

  Nikita R.
5 years ago
Absolutely amazing shop and excellent service. Been there twice over the last couple of years and highly recommend to others. My official dealer (another place) screwed something up and tried to charge to diagnose it. Arrows took a quick look, identified the problem and offered to fix it for a reasonable price. Worked very well and was very fast.Great waiting area with free wifi and coffee.

  Jordan Buckley
5 months ago
These folks were great! I needed a pre-purchase inspection done and since I was out of town, Arrows Automotive were the only ones willing to pickup/dropoff the vehicle for me from the nearby dealership. They were friendly and helpful, thorough with the inspection, and called me to go over the results on the phone. They didn't try to upsell me on anything. Reasonable price and they were able to schedule me on quite short notice too. I would definitely go to them again and recommend them.

  Sagi S. GL
4 months ago
Reasonably priced auto-mechanic services. Will require an appointment. Service advisors , Dan and Chelsea, are very friendly, available, and will answer all of your questions. Overall transparent experience with the estimated parts and labor fees known ahead of your final bill. Coffee and snacks offered for free, as well as children's play corner available in the main lobby.

  Rachel Powell
2 months ago
UPDATE FEB 2024: Arrows has all of my business now. They are efficient, thorough, kind, and professional. Everyone I ve interacted with here has been so informative and friendly. The costs are around what I expected for my vehicle s needs.I really want to drive home the point about their kindness and professionalism. As a woman who doesn t know much about cars, I appreciate that the employees break down the information into easy-to-follow pieces. It makes me feel a lot more comfortable and empowered when making decisions about my vehicle. I ve never felt this way about a shop before, so it felt important to share :)ORIGINAL REVIEW:Great experience here! Andy was incredibly kind and patient with me on the phone as we worked out a plan for my Jeep. At my appointment, Chelsea was extremely professional, kind, and knowledgeable. I would recommend them for their customer service alone. I will update once I have my repaired car and will comment on quality, time, etc.

  Ryn McWhirter
5 months ago
THANK YOU Chelsea and Quentin, for diagnosing a software issue on my Subaru Outback! On a long road trip from the Bay Area to Seattle, Chelsea got me in for a last-minute appointment regarding a weird squeak I was hearing , and Quentin diagnosed it for me. And charged me nothing such kindness and expertise, and gave me such peace of mind. You all are the best

  Susan Beaty
8 months ago
I was recommended to Arrow by another mechanic that said my car gave too many codes for them to work on it. Arrow came through with a much better price than they quoted me. They figured out that they didn't need the part they thought, and was able to fix the car for much less. Most mechanics, knowing you're willing to pay more would have taken advantage of that, not Arrow. Thomas at the front desk was so polite, and even asked me after I paid if I had any more questions that he may not have answered already. A real gentlemen! Top notch. I'm already planning on taking another car I have in to Arrow. Forget the rest, these guys are great!!

  Catherine Watkins
6 months ago
Arrow s Automotive is a team of helpful, responsive and talented professionals! I have had unfortunate car luck in the last few years, and I have never been so confident in choosing a team to take care of my car as I am when I choose Arrow s. They are clear about pricing, communicative during the process, and very honest in what they can do (and what isn t their specialty, like full tire replacement they can do it, it just isn t the focus of business!).I had a few haywire circumstances the last time I took my car in, and the whole team was very helpful and kind in getting me sorted. From Thomas at the service desk, Bonnie in scheduling, Mo in the shop (and other techs I didn t get the name of!), and Paul in ownership, I can confidently say I will take my cars to Arrow s any time there is a need.

  Jeffrey Henderson
8 months ago
Talk about a neighborhood gem! We ran over a nail and had a very slow leak. We called and they said to just stop by. Arrows Automotive did, and they took care of the fix quickly and had a nice chat with the owner while the work was taking place. We're so happy to have a great, go-to place for our car. Thanks, Arrows, we'll be back!Service: General repairs & maintenanceService: General repairs & maintenance

  David Burr
11 months ago
Went for a oil change and they were pretty awesome! They provide a pretty decent inspection at no extra cost as well as the severity of each issue they might find. They even rotated my tires for free because my front tires were really bad. I will for sure be bringing all my vehicles here for all future service/repairs

  Evergreen98155
7 months ago
Available for a list minute vehicle pre purchase inspection. Thorough with the inspection accompanied by a detailed journal of the vehicle to make a highly educated decision. Reasonable in price. I just wish they were closer to North Seattle, I would take all my vehicle to this outfit.

  Cassandra Snider
10 months ago
We are from Oklahoma and traveled to visit our son stationed at JBLM. Our Suburban began overheating in Seattle and Arrow s Automotive was the closest shop. When I called them, Chelsea was able to get us in ASAP for diagnostic and repairs. They were so nice and got us back on the road quickly! Highly recommend.Service: Auto engine diagnosticService: Auto engine diagnostic

  Arash Azer
a year ago
Someone had accidentally scratched my Range Rover however when I took my car in for some maintenance issues they returned the vehicle with all the repairs I brought it in for fixed and even fixed the scratch in my car for free!They told me it was an easy fix and they were happy to do it. What an awesome shop!Very professional and honest as wellBonnie and Paul the owner were amazing to work with 10/10 recommendedI will never take any of my cars anywhere else for service.Thanks again guys!

  Sonja Jones
4 years ago
Honesty, integrity, expertise, extraordinary customer service--Arrows Automotive gets the job done. If you have been looking for the best automotive repair company on the planet, you have found them. Be smart, bring your vehicle to Arrows Automotive for your next service. Simply the best!

  Kamaria Benge
a year ago
As far as I know, they did an amazing job! The only thing so notice was my car now makes a clicking noise, which it didn t have before, but it seems to be from either a belt or something that is possible a little loose? No idea. But I know my car is running a million times better, and they were super friendly and helpful, and there was no headache involved. Also, the prices were great. After my last experience with another company over charging me and screwing me over, this is a pleasant surprise. They have changed my opinion of all mechanics being crooks . I m glad to know there are some decent mechanics out there. Thank you!

  Ginger Kee
11 months ago
Absolutley love the Arrows team. We've taken two cars three different times, and it is always flawless (even when it's not). The communication is top tier, even when something is difficult. The care that they show is amazing. Forever a fan.

  Devin Feliciano
a year ago
Hey, everyone out there that might read this. This experience desired a good review and I hardly�ever take the time to do it. I worked with Johnathan this time around and he made a headache dealing with a broken car go extremely smoothly & peacefully. He was very responsive, always called me back, and work with my warranty company on my behalf. I've been to other places and they make it seem like a headache to use your warranty when that is what I bought it for. Anyways this guy was trustworthy, very respectful to me and my other half, and even stayed a little late so we could pick it up at our convenience. If you go here ask for Johnathan. He's the man! Until next time....Service: General repairs & maintenance

  Tommy Heng
a year ago
Oil changes have always been a source of stress for me. I always feel like I m going to be swayed into paying for something I don t want and fear an awkward interaction between me and the technician at the end. None of that happened at Arrows Automotive and I have nothing negative to report! I was able to schedule an appointment less than a week in advance and had no trouble dropping off my car on the day of. When all was said and done, I paid only for what I asked for. I should note that they did do an inspection and found very little wrong with my car - they did suggest new wipers but we re not aggressive whatsoever. Chelsea was my Service Agent and I ll be returning because of her. GO HERE.Services: General repairs & maintenance, Vehicle Inspection, Oil change

  DJ Bergquist
a year ago
The folks are Arrows are great (especially Chelsea!). Very easy to work with, kind, and caring. I went to pick up one of our work vans and Chelsea not only pulled it around for me, but also left the AC on for me on a super hot day - it's that kind of customer care that people really appreciate! I have nothing but great things to say about Arrow's service and employeesService: Auto maintenance

  Margaret McDonald
a year ago
I honestly gave 5 stars because we have been enjoying their service for years now since they were located on 4th ave. As per our last visit; something didn't sit right after Michael(new parts manager) took over the maintenance of my vehicle from Chelsea. So being intuitive; I checked my dash cam to see that there is absolutely no video showing my vehicle down there. For instance, last time I was down there...it showed the crew taking my car in the building, performing their tasks, parking it for pick-up and payment. I spoke to Bonnie(awesome woman) and Chelsea; they both mentioned they didn't see it down there when I called. I remember when Sean and even Jason(previous parts managers) would call and give me updates...Michael, I had to call and literally hunt him down to see whats going on. As per my vehicle; the car was in perfect condition as per the records of my previous visit, but somehow now there was many issues that magically showed up. I rarely drive my car so how does over $4k+ of repairs show up? Only issue this time was my rock deflector under the car was coming off. Chelsea said that it wouldn't cost anything as its not a technical part, just tabs. Michael took over and it turned into a head gasket leak, two alignments(why would you need two?), water pump, struts, and shocks. Come to find out from another shop(believe me I hate going outside of Arrows); nothing in the above paragraph was needed. Now I feel like their new guy since not having seen me coming down there was going to milk me for cash. Remember, I have been going down there since thier old location...I know Bonnie pretty well...Chelsea(also new) gave me honest answers to my queries. But what put the icing on the cake was the deleted camera info and both Bonnie and Chelsea saying they didn't see my car down there.As previously mentioned; I gave 5 stars because Arrows automotive is a place I put my trust in as well as my son; my son has been coming to them longer than I have and knows when new personnel comes on the scene. This is the 1st time ever anything like this has happened at Arrows; now it leaves me wondering if I continue to bring my car down there...is Michael going off joyriding in it...mind you the car was down there over a week for very simple work that only takes hours.Thank you Bonnie for all the love over the years for keeping our cars running great and my son always loved speaking with the crew down there and gives you much praise. He also mentioned he loved seeing your pooch down there(condolences).This is a great shop; never had an issue and recommend them to anyone...but their new parts manager is questionable...blessings everyone!!!Services: General repairs & maintenance, Auto maintenance

  Ami Hansen
a year ago
I cannot recommend this shop enough. Not only are they fair priced but they are honest and have exceptional customer service! We purchased a lemon from a local used car dealership and the owner went above and beyond trying to help us resolve the issue. I truly cannot thank them enough for how amazing the whole crew was during such a stressful time for us.Services: Steering & suspension repair, Electrical, Auto engine diagnostic

  Jeremy Morton-Maxson
a year ago
I came to arrows for an engine repair. It was a non-trivial project that their service advisors said they could do easily. Mistakes were made by their technicians and the repair became more involved. They were honest about aforementioned errors and managed to make the repairs at a heavily discounted rate. While I applaud them for their honesty, I wish they hade been able to do it right the first time.Service: Engine repair

  Josh Barokas
5 years ago
My new repair shop. First experience was fantastic. Friendly, helpful staff. The desk clerk called the mechanic into the lobby so i could discuss the work that needed to be done. Rather than pass along the information, they want to make sure to get it right. Place looks clean and busy. They clearly know their stuff. Many different makes and models that i could see in the shop area. They treated my 1998 Suburban like the late model Mercedes that i saw in there. Work was done in one day. I'll be coming back for sure. I have to.... my Suburban is a piece of %#@!. But i still love it.

  Mimi Kate
5 years ago
Every single experience I have had with Arrows Automotive has been extremely positive (and I don't say that lightly because I loath most anything that has to deal w/cars).They are genuine, reasonably priced, do exceptional work and have a great deal of experience with European cars. I drive an Audi and am confident that they will always take good care of me without gauging me on price. The owners are wonderful and have even walked me to my when it was dark outside and to make sure they removed floor mats, etc.. All to say, that I highly recommend and I will continue to have all of my service done here! You wont be disappointed.

  Brad Delaney
5 years ago
Arrows is awesome in every way! We ve been taking our car to them for years and they ve always done us right! Paul and his crew are honest, knowledgeable, and do great work! I was recently on my way to an appointment when I noticed the temperature gauge rising. I called Arrows and they talked me through how to check to make sure it was safe to drive to the shop. They got me in the same day and an hour later they knew it was a bad radiator (car is 20 years old). They got me all fixed up for a reasonable price and now we re back on the road! You can trust that you re in good hands with Arrows! Thanks Arrows! A++++

  Matija Petrovich
a year ago
Customer service is above and beyond. Prompt, polite, and call you to discuss what they find BEFORE they fix it. They can service most any car as well and usually much faster and less expensive than a dealership.

  Jeff Goldman
4 years ago
Went to Arrows there after dealer claimed all sorts of things were critical and needed to be repaired. Arrows set the record straight. They told me that the cost of the repairs for our car with many miles on it did not make sense. None of the repairs were safety issues. We have had our cars serviced there many times before and they provide excellent service. They really showed us that they are totally honest.

  Ledder Havit
2 years ago
I can't express how good these people are. Paul was absolutely fantastic. My 2013 BMW 335xi was a thorn in his side and Arrows never let me down. I will always recommend this shop to all me friends.Service: Engine repairService: Engine repair

  Emily Van Hoomissen
3 years ago
They were great! Told me what was wrong with my car and if it would be worth fixing. Let me keep my Subaru there for about a week or so until the company came and towed it away. Amazing service!!! Will definitely be coming back with my new car.