West Richland Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tim Harris
2 weeks ago
The staff at West Richland Auto Repair are fantastic! I've been going there for several years now and they have always gotten me in quickly, provided quality work, and are reasonably priced. They even provide me with a loaner vehicle when I need it. WRAR has done excellent work on both my Ford F-150 and Honda Odyssey, which was far cheaper than the "stealership" would have charged me. They have even allowed me to go into their shop to show me what they have worked on and taken time to explain maintenance and repair processes. I only go to WRAR and refer anyone that has car needs to them. Good honest people doing good honest work!

  Chuck L.
4 months ago
Update: Had another great experience with new 2020 2500 Cummins Ram Jan 2021 for routine maintenance, Thank you all again.Just had my first interaction with WRAR this past week 08/19. They we extremely courteous and excellent to work with. I made my appointment to have an aftermarket Bull Bar installed on my Ram 1500 Sport Truck. They got me in very quickly and did a great job and got me my truck back the same day. They offered me a ride home or work which was very kind of them even though I had a ride set up already. The install work so far is great... They even did a follow up via text to make sure I was happy with the work, Thank you WRAR. AS my newer vehicles go out of there manufacture warranty's I plan to use them for all my maintenance in the coming year. We try and support our local city business's as much as possible in WR. Want to keep them here and its so convenient too. Their prices seem fair and competitive for the Tri Cities area as well. Will use them again! A++ for service and communication and friendliness.Update 06/04/2020 Took my 2nd vehicle in for routine maintenance on our 17 Honda Accord sport. Once again WRAR did a wonderful job. Montana was awesome as always at handling everything from delivery to pickup. Thanks again for being the best Automotive and honest repair shop in West Richland. Will be back....

  Motorrad Fahrer
3 months ago
Work on my 2007 Wrangler was performed quickly and error free. They were very courteous and straightforward with needed repairs and costs. They kept me up to date on parts issues. Overall, it was a pleasant experience. I will, without a doubt, use West Richland Auto Repair again.

  D Swan
6 months ago
Excellent service; prompt and friendly communication, detailed assessment of the vehicle, and quality diagnostics. We were so pleased with our experience bringing our Honda here! After So Much frustration with the Honda dealer service department, this place was a dream to work with. They even left a little goodie bag for us in the vehicle. We ve enjoyed their seasonal tire decorations outside the shop for years, now we will continue on for years as customers.

  Shelli Jury
8 months ago
Getting my truck repaired at West Richland Auto Repair was a positive experience. From my first call to John @ W Rich Auto through the entire repair process, he was so helpful, professional, and easy to deal with. RAD towing, towed my truck to W Rich Auto from the dealership service Dept where it had been sitting, untouched for two weeks. Needless to say, I was a little frustrated but John solved everything. W Rich Auto was able to diagnose the problems quickly and then moved on to the repairs which were large repairs since my steering gear assembly had failed on the truck. I had my truck back in three days! This is my new favorite shop and I love John's happy, friendly demeanor, super pleasant to deal with. Jamie from the office followed up after the repairs to make sure all was well, I appreciated that extra effort as well.

  Rozay Bee
4 months ago
Absolutely the worst customer service I've ever experienced! The so called manager..a.k.a. has been recorded being verbally aggressive towards a customer. I'd be happy to post if interested.DO NOT TAKE YOUR VEICHLE HERE!!!!!!! Called WRPD, they have had several reports made from others of similar occurrences.No integrity from this business.

  David McCarty
8 months ago
I was on a road trip and a bunch of my dash lights came on (check engine, etc). I'm not from here and was just passing through, so I was worried nobody would be able to help me in time, but they squeezed me in. They are friendly and accommodating and they appear to take their work seriously. The main tech (Jamie) explained all the technical aspects of the repair and I feel confident that he knows what he is talking about and that everything is done right.They have a nice waiting area and even have toys for kids to play with. I like that there is a window so you can watch the technician, if you like. It all feels very open and honest. The clientele here that I interacted with speak highly of the owner and the team in general. I'm grateful I chose this shop for help on my trip!

  Robert Millikin
2 weeks ago
Was charged almost $100 over the estimate after the work was done. Very fast though.

  Cindy Stroud
3 months ago
Thanks John for the great service your techs have done for me on my vehicles. West Richland Auto Repair is my choice for my auto needs.

  Sydney Skelton
a year ago
We love west richland auto repair! Super professional and friendly, very understanding with our situation and always communicated and kept in touch with us while they did our repairs. Truly appreciated the sincerity, integrity and compassion they showed us throughout the entirety. This local repair shop will be our new go to - so thankful to have them near us!

  Dave
a year ago
Had some basic maintenance items done. The inspection report I was given was a good overview of the general health of the car.What was really nice, they gave me a ride home when I dropped the car off. Very much appreciated. I even received a text the following day to make sure I was happy with the service.I'll be using them again.Service: Oil change

  John Thomas
a year ago
Asked specifically if they can program the power steering module on daughter's car, or do I need a dealer. Was assured they can.3 days later I got a call saying only the dealer can program the module.And they charged $300 for time to figure it out. (Gave me a half price break). I just paid and left, never to return.I hear mechanics are good. But feel front office ripped me off.

  Kenneth Nissen Jr.
a year ago
We have had our wheel bearings, timing belt, transmission fluid and oil changes all nicely serviced from West Richland Auto and the service is all professional. Even with a hectic schedule work is completed and at times in difficult time frames. Thanks Jamie for the quality and speed you have put in getting the work done. We wish you the best in the days ahead and hope your goals are fulfilled.Service: Auto engine diagnostic

  Benjamin Stoker
10 months ago
Wanted 2000$ for a mass air flow sensor replacement and a throttle body replacement. Excuse was they were oem parts. Bought oem parts for less than a 100$ and replaced them myself in 10 minutes. 4 bolts and coolant lines for the throttle body and 2 screw tightened bands for the mass air flow sensor. Found that the throttle body wasn't even bad so wasted 70$ on that. Very predatory business in my opinion.

  Becky Strode
4 years ago
I was impressed with how thorough the vehicle diagnostics were and the text updates. The links to the diagnostic test and vehicle checklist made it quick and easy to understand what the issues were and what my options were to fix it. The shuttle service is wonderful! I was able to drop off and pick up my car with no hassles and stress! Staff is professional, courteous and helpful. I have recommended them to friends and coworkers after my last car repair.

  Conner Rivers
a year ago
My car broke down 300 miles away from home in a town where no mechanic had any openings. They said they could check it out but had no guarantees they d be able to fix it. Luckily they were able to order the part and install it and send me back on my way home! They were polite, quick, and went above and beyond! They even sent me photos of exactly what was wrong in a full diagnostic rundown which I ve never seen any other mechanic do!

  Matticus Prowant
a year ago
I brought my car in with a long list of things to be done. The team at WRAR addressed all my issies quickly and efficiently, as well as identifying additional concerns with varying degrees of severity (for example: my tires were almost bald on the inside edge due to uneven wear and I hadn't noticed).Everything about my experience exceeded my expectations. I couldn't be more happy with the service.Services: Tires, Steering & suspension repair, General repairs & maintenance, Body & Trim, Wheel alignment, Brakes, A/C installation & repair, Wiper blade installation, Battery

  Mike Sprenger
a year ago
Great Customer Service!! I called on a Tuesday morning, they were able to get me in right away to look at my seized up ac compressor, it was done the next day, runs like a charm. Communication and Service were both outstanding!Services: A/C installation & repair, Air conditioningServices: A/C installation & repair, Air conditioning

  Eric Loveless
3 years ago
First experience with an auto shop since moving to Richland and I lucked out. Went in with the check engine light on and left with a great running car. Easy to work with, upfront about cost and was able to get my car back to me earlier than anticipated. Their communication is on point and even followed up a few days later to ensure everything was good. Will definitely be heading back whenever the need should arise.Service: Engine repair

  Kathryn Zentner
2 years ago
I highly recommend West Richland Auto Repair, especially for anyone who knows next to nothing about cars but doesn t know who to turn to. They were patient and kind as I rambled about what was going on and supplied helpful information and resources even before I brought my car in. They were up-front and straight-forward about cost, parts needed, recommendations, time required, honestly everything! Happy with the service and my car s running great. Thanks!

  Andrew Day
3 years ago
The staff is very friendly. My car needed a lot of work, and they had a loaner waiting for me ready to go without having to fill out a bunch of paperwork. I got regular text updates to my phone which was helpful. My car is working great now, and it's never smelled so good. It's my first choice for car repair in the Tri-Cities.Services: Electrical repair, General repairs & maintenance, Auto engine diagnostic, Engine repairServices: Electrical repair, General repairs & maintenance, Auto engine diagnostic, Engine repair

  Bs fishtanks
3 years ago
First off I have to say the customer service is outstanding! Not only are they very thorough they communicate the whole way through the process.I feel completely safe bringing my vehicle in to be serviced and never feel like I m being taken advantage of. The only problem I have is that they re going to make my truck run forever which means I will never get a new one.I would recommend anybody I know to use them as they do an outstanding job!Thanks guysServices: Air & cabin filter replacement, General repairs & maintenance, Auto engine tuning, Oil change

  Derik Marti
a year ago
Extremely overpriced. $165 for a diagnostic inspection which I didn t ask for that only involved checking the battery and alternator. In my experience this gets waived if you fix the vehicle. Not here. $116 for labor to change the battery (most places it is free or around $10). $235 for the battery. $446 for the Alternator (typically less than $350). Labor to replace the alternator $182. Keep in mind when you take out the alternator you are usually only a few minutes of labor away from taking out the battery. Tried to justify the alternator price by saying it was better quality and had a 3 year warranty on the alternator. Last alternator I had of lesser quality lasted 13 years . They tried to justify the battery price by saying it had a 3.5 year warranty. Walmart sells a 3 year warranty battery for $150. Taking into consideration Iabor I could get 2 batteries for less than they offer. I had it towed to another shop because it was actually almost $300 dollars cheaper to pay a tow truck to move it and have them fix it.Services: Vehicle Inspection, Auto battery maintenance, Auto maintenance, Battery

  Michelle Kraft
4 years ago
We have three vehicles that we take to West Richland Auto Repair, and every time the service has been great! Montana and Jen are very friendly, enthusiastic, and willing to work around your schedule when making appointments. Questions are answered promptly, and quotes have been pretty much spot on. We've never had to bring a vehicle back for the same issue, and the techs are great about following up to make sure everything was done well (thanks again, Jamie!). I highly recommend West Richland Auto Repair.

  Stanley Willis
a year ago
I have been impressed by the service my wife and I have received from West Richland Auto Service. Response time to problems has been very good. If you can't wait they can provide a ride home.. I have no complaints thus far and I hope it stays that way. Thank you to the whole staff.Recently with the stay at home orders we needed work on our car, they picked up the car for maintenance and returned when finished. In the drive they wiped down wherever they may have touched the car.Service: General repairs & maintenance

  Matthew Carroll
4 years ago
I would highly recommend this shop, in fact I already have to multiple people. They were very professional and knowledgeable. The quote ended up being a bit more than I was hoping to spend so they gave me a detailed inspection form for me to look over with issues from most urgent to least urgent so I could pick out the things I needed to get taken care of right away. They communicated with me frequently and in a timely manner to get the most important things I needed taken care of as quickly as possible. I will definitely be bringing my car back for work in the future.

  Zack Hall
4 years ago
I've always had great service from the team at West Richland Auto Repair. They are professional and thorough. I had an issue with my Audi leaking coolant, they diagnosed the issue as well as a multi point inspection throughout the vehicle and gave me a print out of needed maintenance. After the repair I had another coolant leak issue and WRAR sent out a tow truck to bring the vehicle in for repair without any charge. Great reliable team! And will be my go to for any other maintenance needs

  Gid� 'Asdz (Val)
4 years ago
This isn't the first time I have used West Richland Auto - they are still great!Here's a recap of my last trip:I called a week ahead to schedule an appointment or drop off for my car which needed new struts. I have a new job with not a lot of time off, one car, and can't have my family drive me everywhere for work. I discussed this with Montanna, who not only cares for you as a customer, but as a person too. She was also available to text on her work phone which made communication easy for me since I was at work (normally I call). I've enjoyed all of our talks! What I didn't know is that she took note and balanced what I needed and their workload from just a friendly talk of me telling her how happy I am with my new job. She knew I needed my car - I dropped my car off after hours on Wednesday and it was ready Thursday! I thought I would have to wait until Monday, so I was prepared for that. She also contacted me on Thursday when my car was done, but I wasn't able to pick it up at that time because I was recovering from surgery. But, I appreciated their hard work making sure my car was ready for me! For Before/After Hour drop off West Richland Auto has a packet you fill out, place your keys in, then drop into their drop box. I liked this because I get off of work at the same time they close. Their location also doesn't make me worry about my car getting broke into; I feel safe leaving my car there at night. On Friday, when I picked up my car, Jamie and Montanna were their to greet me. I always like chatting with them. I feel safe, see their hard work, and honesty. Those gals won't let you get the runaround about your vehicles like I have had at other places. Usually, I go get my car looked at and play dumb to see what the guys try and tell me. If they lie, I leave! West Richland Auto NEVER talks down to you no matter your gender or which employee you talk to. I have talked to the owner and mechanics there also - every time I get the same answer - no lies! Everyone their is very knowledgeable. Their staff is certified and use domestic material instead of cheap import. They even met a quote I got from a different company that changed my tires. I highly recommend West Richland Auto to people!

  Paula Nolte
3 years ago
Phone calls and interaction with staff were kind, helpful, professional, friendly, and expedient. Service was 1 day and repaired car was test driven twice by different staff. I had a follow up call to check on our repair after we drove ourselves. We will recommend to friends and family and use their service again if needed. Ron NolteService: General repairs & maintenance

  Don Jepsen
2 years ago
I have been taking all my vehicles into West Richland Auto Repair for several years now, and am very satisfied with their service. They always perform quality work, back it up with 2 year warranty, get the work done on time, and never have gone over the original estimate. Their prices are very competitive, and they even have matched lower estimates. But even without that, I would take my vehicles to them just for their quality workmanship. Everything they said they would do, they do it, and even more, just to show they appreciate my buisness. The rest of my family have started taking their vehicles into West Richland Auto Repair, and are just as pleased as I am. Whenever someone asks me, what do I recommend for a good auto repair shop? I always say West Richland Auto Repair, you won't be disdipointed, and I am always right. It doesn't get any better than this!Services: Electrical repair, Air & cabin filter replacement, Exhaust, Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Auto engine tuning, Engine repair, Wheel alignment, Transmission repair, Brakes, Brake service & repair, Oil change