Accessibility
- Wheelchair accessible parking lot
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Beckie Patrick
a month ago
I have had the pleasure of working with McCue s several times now and have really enjoyed my interactions. The customer service is beyond exceptional. They go above and beyond what s necessary to make their customers happy, they build a relationship and I really appreciate that. The communication was clear and there were no surprises or hidden expenses that you might find other places. I don t plan on going anywhere else for my repair needs. Thanks McCue s!!
sydney white
2 weeks ago
Everyone here was so nice and helpful and were able to get me in the next day and had my car all done the day after that! Les Schwab quoted me for more expensive work that didn't need to be done and Mccue's was affordable and fixed the real problem. I highly recommend bringing your car to them!
Chloe Young
2 months ago
Had issues with my car starting and they made time to get it checked right away even with how busy their workload was. My car is now running great and I know I have found my go to mechanic for any problems in the future! Thanks guys!
Sage
5 months ago
Nice people, able to find the problem of my vehicle quickly and helped to the best of their ability. They fixed the issue and informed me of a few other potential problems down the road. I would do business with them again.
Abby Pedlar
7 months ago
The whole staff was amazing and super friendly! They had someone ride along in my car with me so that they could hear and experience the issue I was describing, which is something I ve never had anyone do before and was so helpful. Highly recommend!Services: Steering & suspension replacement, Wheel alignment, Auto maintenanceServices: Steering & suspension replacement, Wheel alignment, Auto maintenance
Mary Dann
a year ago
McCue s has taken care of our cars for at least 15 years and we always get the best from them. I never have to wait too long for an appointment and my car is usually ready same day or next, depending on what needs to be done. Kevin runs an honest business as a single woman who knows little about cars, I always am respected and I never feel taken advantage of. We have had towing, repairs on several makes of cars and all I can say is they are wonderful.
Jason R.
a year ago
This was my first time using Mc Cues. They fit me in the same day and fixed my issue (corroded 7 way/4 way trailer plug connector & a blown fuse).Great communication, schedule flexibility, and pricing.Thank you for making something so stressful (in preparation for my camper pickup) turn out to be resolved quickly and bring peace of mind.Service: Electrical
Kristen Garcia
3 months ago
While they come highly recommended, they would not serve meBecause my vehicle is a 99 not a 2000 or newer
Scott Cassin
a year ago
Although I ultimately didn't have my repairs done here, I was very pleased by their professionalism from the beginning phone call to the pick up of my car. I so appreciate being called by the service manager and having the necessary repairs told to me and the cost. Having the same trusted mechanic in Seattle for 24 years, it has been difficult to find a mechanic that I can trust in the Tri since moving here in 2018. I will be using McCue's in the future!
L S
4 years ago
My car has been here 4-5 times, I wouldn't consider anywhere else. The first time I took my car in it was making a noise. Kevin suggested trying a simple fix (topped off some fluid) before spending $500 to replace a part. I know very little about cars and he could have easily told me that replacing the part was the only option. I trust his advice, and the whole crew there is great.
justin time
3 years ago
I've had very bad experiences with mechanics. I'm not a complete layman when it comes to cars, I would just rather pay to have the work done since I don't bend well anymore. So I took my car into McCues because I thought my alternator was dying. I expected to pay 500 bucks. The mechanic diagnosed the problem which turned out to be loose wiring costing hundreds less than I anticipated. In my experience a honest mechanic is as hard to find as a honest lawyer. These guys do great work.Services: Electrical repair, Battery
Brian Howald
3 years ago
Kevin, Naomi, Donna and techs have gone the extra mile taking care of warranty repair items on one car. I know they could have legitimately hit us with more labor charges. They wanted to get it right and took extra time and kept our van to make sure it was. This rig has given us a few headaches but, made the extended warranty worth it for me. Mccues doesn't have to do the little things they do, like extra follow calls to give vehicle status but, if they get a minute, they often do. Glad we still have home town shops that people can trust.
Sky Pangolin
6 months ago
Pros: they did great workCons: it seems they are always booked out a few weeks.
Albert The Second
2 years ago
Happened upon McCue's in 1988 and while filling my tanks I noticed he was putting lug nuts on with a torque wrench. I commented on such a practice and Kevin responded it's the correct way of tightening lug nuts. I've been a loyal and happy customer since that dayKevin managed to diagnose and correct problems on my car that escaped repeated attempts by dealers to correct "warranty" items.A business that stands behind its work and are totally pleasant people.Services: Carburetor cleaning, Electrical repair, Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Auto engine tuning, Engine repair, Brakes, Battery, Oil change
The Falcon & the Crow
8 years ago
Been here twice for my '91 Honda Civic and once for my 2006 Honda Odyssey. Always can look at vehicle right away. Towed my car and gave great service at a reasonable price. Very happy with them.
Ashley Schroeder
3 years ago
These guys just checked our Dodge challenger for a leak and now they're hopefully helping us figure out what's wrong with the Air Conditioner on our Ford Truck.Very fair priced. Will definitely be using them from now on.Services: General repairs & maintenance, Air conditioning
Greg Babbitt
4 years ago
Good service and attention to the customer. I went in with a set budget and they made all efforts to work with me. Were able get my car running for very reasonable amountWould highly recommend. And the house dog is cool also
Renee Hoglen
3 years ago
we have been fixing up a 2001 suz esteem wagon for a grandson's first car. Brought it in for fuel leak which was fixed, then air conditioner fan. Was told it would cost between $350 and $550, when we picked it up it was $785. No one called us to ask about whether we were willing to pay that amount. Not happy.Services: General repairs & maintenance, Auto engine diagnostic, A/C installation & repairServices: General repairs & maintenance, Auto engine diagnostic, A/C installation & repair
Darin White
6 years ago
I have been using Mc Cue's for a number of years over multiple vehicles. Having bounced around tri-cities myself for the last 20+ years, this is one of the few places I feel 100% safe going. It's tough to find a mechanic/shop you can trust, and there is a real sense of integrity here. These guys haven't once misled me in the scope of a repair, and if a repair is of a nature that it goes beyond their means to guarantee the end result (fixing something custom for example) they are not only up front about it and won't take it on - they have also helped me find someone better suited for the job. Nothing less than positive history with this shop. That's not easy to find these days.
Destinee Rea
4 years ago
McCue's is reasonably priced and isn't overly pushy about fixing something that isn't already on your radar. They've provided me recommendations on items that will need looking into soon, but have never made me feel like I'm being swindled the way I have at the dealership. Plus, sometimes there's a dog there, too!
Joshua Elmore
2 years ago
The work McCue's performed was well done. We had a miscommunication that resulted in a bill much higher than we had expected - which led to much frustration on our end. However, McCue's was very willing to work with us and adjust the bill to what we had initially anticipated. Their flexibility and willingness to acknowledge a role in the miscommunication is greatly appreciated.
Squids Ahoy
6 years ago
Been going to Kevin's for as long as I've had a car. Always reliable, very kind, and I've never had any problems. I would recommend anybody in the Tri-Cities area come here for automotive needs.
Greg Ruskauff
8 months ago
McCue's has always done a great job and explained the pros and cons of repairs.
David Pardini
5 years ago
Brake service on my 1972 Ford F-250. They did an excellent job. Will definitely have them work on all my vehicles.
David Westhart
5 years ago
I've been going to McCue's a long time and for good reason. I always get the best service and I know my car has been worked on by the best.
JDM Legends
4 years ago
Worked here for about 3 months or so, very good people here, good customer service, had fun cleaning the shop up and cleaning customer cars, and the technicians are probably the best in town, would recommend !
Paul Burnett
3 years ago
Honest!! Affordable!! Great people, if you're vehicle needs work, they'll go the extra mile to not have you paying out the nose!!
Kelly McDermott
4 years ago
Super helpful with a car issue we had while travelling across the country, getting us out fix as soon as possible. And great office manager and dog
Darrell Hickman
a year ago
It was a great experience and they did a great job on on my AC you all have a blessed day. I will be back this fall.
David Westhart
2 years ago
Best garage in the Tri-Cities. Kevin and his team are superb at finding what's wrong with your vehicle and explaining ot to you.