Walker's Renton Mazda - Parts & Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jason Tran
8 months ago
Went here for an oil change on my 2021 Mazda3. Was really impressed by the overall service. They sent a video where they filmed the entire inspection, showing everything from the condition of the air filters to the suspension parts that were worn out. This is above and beyond anything I ve seen other dealer services do.The video really gives me the peace of mind that they actually inspected the vehicle like they say they would. I originally took my car to this location because they had the earliest available appointment time. But going forward I ll make a point of bringing my car here because do the top notch service. Keep up the good work.

  Ruel Duclayan
a month ago
The manager over in services name Jason is very helpful, friendly, communicative!A very valuable asset for Mazda for sure.

  Lucca Giannechini
3 months ago
Pleasant personnel, but grossly incompetent. They took a week to state that the water leak in the cab of my car was coming from the antenna located on the trunk of my car Don't go here.

  Jae Nordgren
a year ago
The service staff here are always friendly, courteous, and trustworthy. They work with me to balance between budget and urgency to prioritize what needs to be done now, versus what could wait. Really easy to book appointments online too!Though I recommend if you're looking to buy a car here, hang out in the service waiting area and listen to the sales chatter before you make that decision. I don't think I'll ever buy here, based on the sales people's attitudes and aggressive sales tactics.

  Bree Parker
11 months ago
Completely fixed several issues that another dealership had screwed up. And just went above and beyond to make me feel educated and taken care of. The only thing that I wish this place did that my last dealership in another state did is wash my car and vacuum it for me with every service. But, they at least give free car wash vouchers. And the service I get is much more important to me than this.

  Kerry Vaught
2 years ago
A great team. I find that I can't get my RX8 worked on there. But that doesn't stop me from going there. I always get it was good results where do I have something that make you work on.

  Anne Carter
a year ago
Overall once again a great experience, only drawback was even though I had an appt that should have been 1 hr to 1 15 mins I was told, it was almost 3 hours. I was there at 9:20 on a Wednesday a.m. And I wasn't kept apprised of why the delay. At least they have a nice waiting area

  thomas emmette
3 years ago
Went here for a second time after a great first time, but the 2nd time was far from the first experience. I knew I had a small tire leak and requested them to fix it along with my oil change. I went on a walk and came back 45 minutes later. I saw my car pull up and was given a call that the service was complete. They asked if I wanted to replace the engine filter and fix the tire and I said yes. After 30 minutes of looking at my car, I called and asked if they were doing it and they said they are 5 minutes from being done. I said I have been looking at my car for 30 minutes but they said they had been working on it. I then went to the counter to pay and asked what the deal was. I was told it was all done. I paid and went on my way. A week later (only drive the car once a week) the tire pressure light was back on. I went to check the PSI and it was back to 24, well below the pressure all the other tires were. So, it was apparent the tire was actually never fixed yet I was charged for it. I called them on 20OCT and advised them of what occurred, and they said they would give me a call back in an hour or so. I never got a call back. I am very dissatisfied with the work done after my first time around was so good. I also am upset I got charged for something they never did, and lied to my face while I have been looking at my car for 30 minutes. The only reason they get 2 stars is because the first time around was good, but this was enough for me not to come back, unless they are willing to actually do the work I pay for.Services: Tires, Oil change

  Cindy Marin
2 years ago
Jenna is the best! I had my car there for a month while we attempted to work something with my insurance company for some water damage and Jenna was in constant communication with both parties until we reached an agreement. She went above and beyond to make sure I always knew what was going on. Her customer service is amazing. :) Give her a raise!!!! Give her two raises!!!

  Steve Chien
4 years ago
This is the most strange shop I have experienced. I got a small clicking sound on the wheel and I want to know if there is any damage. It is still under new car 1-year warrantee. Before inspecting my car in the shop and telling me where my car s problem is, they charged me first for $75 to pay their technician to inspect my car. It is scary to put your car in this type of shop because you would never know how much it would cost to complete the repair. They also told me the inspection will complete in 30 minutes but I have been sitting in the waiting room for 30 minutes and my car is still outside in the parking lot. Not recommended to anyone.

  Ronzell D
3 years ago
Don t bring your vehicle here. The lack of adequate customer service/communication really brought down my expectations for a renton dealership. I had brought in a vehicle early in the morning for an airbag recall and fuel system inspection, and I was never notified of it when it was finished, I attempted to contact the service department and it had appeared that they had already closed. From 7am-6pm there was 2 calls, one of the calls being about a valve cover leak and a misfiring engine, and another about additional costs for continuing inspection for the fuel system. I had to wait till the next day to pick up the vehicle, they had given me a suggested repair estimate that was quoted at a grand total of $4241. Once I got the vehicle it was terribly misfiring, I drove it home while the whole car was shaking with a (CEL) being robbed of $150 for inspections and airbag replacement . I was never told of possible solutions or finding of their inspections to the fuel system and I ended up with a misfiring engine. Don t waste your time or money.

  Miranda Dymond
4 years ago
Warning dont take your car here for service!!!We brought our 2014 Mazda 3 in for a typical oil change ,upon checking out they told us about a few normal maintenance items that needed addressed. Spark plug change, valve gasket replacement, air filter exc. I made the appointment, had the service completed, drove onto the freeway and my car wouldn't go over 40mph and it was jerking back and forth. I immediately took it back and since there lead mechanic wasnt in they kept it over night. I was very understanding as I know things happen. They kindly offerd me a rental which I didnt need at the moment, so they offered a free detailing service. I was great with that compensation and the fact they acted quickly so the issue didnt escalate. Today was the first day I drove it after bringing it home and the check engine light is back on. At this point I dont believe they know what they are doing and not sure if their answer for why the check engine light is on again will be trusted. Just how I want to start my Monday, at the shop.

  Natalie Jones
a year ago
Using their website to order car parts was simple and efficient and they were able to assist with putting the part on my car as well. Great service, thank you guys!Services: Auto glass repair, Auto maintenanceServices: Auto glass repair, Auto maintenance

  Corinna Kuhn
5 years ago
Great service! I accidentally showed up here for an appointment that was supposed to be at the Kirkland location (I misremembered where I'd made the appointment). And they accommodated me and did my oil change and service anyway! I was so relieved I didn't have to reschedule.

  Betsy Papaly
11 months ago
As good as usual! Drove in, sat down for about 20 minutes while they serviced my CX-5, drove out. Easy peasy, with great customer service as always.

  david saeyang
2 weeks ago
Helpful. Super nice and fast

  Ash
6 years ago
Paid for new spark plugs and a flush and had no change in fuel economy. Brought it to another place and they said no flush was done and spark plugs were not new. Waste of my time and money that I won t see back.

  Sean Chung
2 years ago
2 hr later agent told me battery keep dias can not do anything.That s how they works.2hour!!!!!! Nothing!!Technician takes 2hour to check battery!!!Go local body shopThis place is scam

  Namit Sharma
a year ago
They do pretty good job! Been with Mazda for while now :-)Services: Brakes, Oil changeServices: Brakes, Oil change

  Hannah Waters
2 years ago
Great new facility, much easier to access than the old place. Still the great staff who are very polite and efficient.

  Jim Sayce
3 years ago
The nice kind black man Dante did a very nice job servicing my car, no more check engine light.

  Larry Blackburn
4 years ago
They take great care of my wife's car and have excellent customer service

  John Shrieves
5 years ago
They take excellent care of my wife's car. We always get it back washed as well

  Kathleen McGrath
2 years ago
So great! Very efficient and totally professional! Great experience buying and excellent service!!! I highly recommend these people!!!

  Janette Lee
2 years ago
Genevieve was very professional and knowledgeable, thanks, Genevieve and Mazda, I will recommend your service to others!

  Ree Squared
3 years ago
Called at 8:25 a.m. and they took me in for an oil change. Waited an hour. Cost compared to my home Mazda.

  Rule Gaming
3 years ago
Great Service all the time and they always go above and beyond.

  Allison Allen
3 years ago
Good service but very busy at times

  Dave Wellings
a year ago
They're responsive and helpful.

  Duane Johnson
4 months ago
Customer service has always been great.