Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Manuel Pampo
a month ago
Shane was my service advisor, he explained thoroughly what they were going to do and what was involved with my car, he said the parts might take a week longer to bring in but they we're able to expedite it and had my car done sooner. He kept me in the loop daily until it was ready for pickup. Overall the experience was great and would recommend them to friends and family, and hopefully this is the only time I visit them.
Daniel WhiteEagle
a year ago
I didn t know what to expect. I took my vehicle to this place on the February 24 was told I would get it back 23 March. I got a phone call March 9 that it was ready for pick up all along. I receive text messages communication from caliber collision on where we were at in the process I am so grateful that it was fixed by them. You can t even tell there were repairs to be needed to my vehicle. It looks brand new they re courteous, professional I would definitely recommend them to anyone I know where I ll be going to find the bodywork done again.Service: Body & Trim
Vanessa McHargue
2 months ago
Great work and customer service. I needed the whole side of my car repaired and it looked beautiful when they were done with it. Everyone was very kind and professional. Definitely will come back here if needed.
ThatSuaveFoo_Zay
3 months ago
Professional , fast , and efficient. Couldn t be happier they got my challenger looking brand new and running great!!!! Emily was extremely helpful and communicative through the whole process and kept me updated with everything! Highly recommend
Bonnie Franklin
4 months ago
These folks went above and beyond to get my car looking new. They even fixed a burnt turn signal light at no charge. Text updates kept me aware of what was happening we with the repairs. The staff was very friendly.
Pigeon Yoxy
4 months ago
I was regularly informed about the progress on repairing the vehicle. The vehicle was completely repaired 1 week before the promised day. I really like the whole staffs.
Alan Silva
7 months ago
Caliber Collision was excellent everything. I got information about my car everyday and the repair was solved before. My car it s looks like original one. I needed to come back there to understand how to put the rear automatic door in a better position and they explain me about that. I recommend them because, they really do an excellent work.
Lisa Thompson
a month ago
The shop communicated very well and my repairs were done sooner than expected. I think they did an amazing job
Cheryl Mai Hair Design
a week ago
Great experience for the first time, everyone is very friendly and welcoming! Thank you, Emily, she is very kind and helpful!
Amanda Becker
8 months ago
My experience with caliber collision was outstanding from start to finish. My car was done quickly and looked great inside and out. The body and paint work looked like there was never any damage. My service advisor Shane kept me informed through the whole process. He was very polite and knowledgeable. The whole team at caliber collision was great. I would highly recommend them.Services: Painting, Body & Trim
Irena Kostenenko
6 months ago
Highly satisfied with Caliber Collision . Great job on my car repair. Got updates on progress, my car was finished earlier and looks like new.Friendly and helpful stuff, great experience overall.Service: PaintingService: Painting
Anna
7 months ago
I chose this location from the positive reviews, but am now wondering if they were indeed from customers or friends/families wrote.I would say Shane was great at updating me regarding the status of the repair. However, I was caught by surprise when the vehicle was ready 8 days before the estimated date.Car dropped off 8/17/23. 8/18, car was disassembly and they found additional damages and said parts were ordered. 8/21 @7:59am, car was disassembled and Shane indicated the parts were a week out, with an estimated completion on 9/4. He later said it would be 9/6. On 8/23, he text that the repair is coming along, then later said they re waiting on the parts to arrive. 8/25, he said parts received and will work on the vehicle. On 8/29, he said the vehicle was painted and reassembled and ready to be picked up.I picked up the vehicle on 8/29 and it was raining, so I didn t see any issues and the technician was not there. My husband asked the lady who took us out to the car to pop the hood. He found the battery misaligned and asked that they replaced it and drove home. The next day my husband and I inspected the car and noticed a gap in there the vehicle was fixed, there was white reside on the hood, and popcorn lodge in the passenger seat.My husband suspects the repair was fixed without purchasing new parts and the repair was sloppy. I plan to bring my car back to have these issues resolved and would like to compare the parts ordered to what is in the vehicle.
Kristen Harris
10 months ago
My Dodge caravan was scrunched on the driver's door and side sliding door. They fixed it like new in a very timely fashion.Service: Body & TrimService: Body & Trim
casey zhang
4 months ago
The non-oem headlight replacement was done very poorly on my car after it got hit. They didn't even bother aligning the beam height on the new light to the existing height from the working headlight, so the headlight beam is uneven and annoying when driving at night.
Genie Middaugh
10 months ago
Honestly, I was expecting a negative experience when I had to take my car in to be repaired after my auto accident. However, caliber collision made it an almost enjoyable experience. They were very pleasant to work with. They kept me informed every step of the way. The work was done so well that when I brought my car home the people in my neighborhood thought I had actually purchased a new car !Services: Painting, Body & Trim
Ryan S
10 months ago
Caliber Collision was was one of the approved shops recommended by my insurance company. I had a key scratch on my door repaired, and had a great experience with the Caliber team. Shane was assigned to my claim, and he kept me informed every step of the way. The work was completed and I am very happy with the outcome.Service: PaintingService: Painting
RootHead
a month ago
Our daughter used Caliber to get her car fix (after some idiot made a left from the right-hand lane) and was very happy with the work they (Shane) did
Natasha Barton
8 months ago
Caliber Collision provides excellent work and customer service. The whole process was quick and painless. They went above and beyond by buffing out extra scratches and touching up a rust spot for me! I loved that they reserved my rental car and returned my rental for me! Plus, they sent me texts to update me on the progress, an ETA of completion, and they finished early- I couldn't be happier!Services: Painting, Body & Trim
Sarah Boye
11 months ago
They were able to get me in within 3 weeks for the repair of some Mazda body work after an accident, and completed the work faster than anticipated (2 weeks instead of 2.5 originally estimated). They were up front that there could be delays due to parts shortages, but that did not end up being the case. They had great communication about the progress on my vehicle and were easy to contact. They also have a relationship with a rental car company and helped to coordinate a smooth pickup and drop off of my rental. Would definitely go here again for consistent service and clear communication.Services: Painting, Body & Trim
David Tietje
10 months ago
Excellent experience! I got in for an estimate quite quickly and it was sent to my company the same day. Brought back for the repairs and they had it done in a very short time, keeping me updated regularly. The repairs were perfect and the staff here are very friendly.
Jonathan Urlie
a year ago
Awesome experience! Subaru recommended them to me. Had my car in for two repairs at the same time, and they did great work. Shane was my contact, and he was ultra-timely and helpful in responding to my questions. He even helped advise me on some annoying insurance issues. Would definitely recommend/return. Thanks, y'all!Caliber for the win!
Judith Dillard
4 months ago
Great service and highly knowledgeable staff ! I recommend Caliber Collision- Renton to anyone needing body repair work on their vehicle!
T Phelan
8 months ago
Excellent customer service. Very attentive and did a great job keeping me informed throughout the proces and repairing my vehicle. Hopefully, I will not have a need to have body work done again but if I do, I will certainly use them.
Marci Haynes
a year ago
Awesome job! I unfortunately had someone pull out in front of me. As a result, the front driver's side was crunched. While that was upsetting, my experience with Caliber Collision was exceptional. My car came out looking brand new, they were excellent with the care and the communication was top level. I so appreciate the service and encourage anyone in need to check them out! Thank you Caliber!
Tj Jackson
a year ago
I had a great! experience I totally recommend them. They fixed my car perfectly and updated me every step of the way. From making my rental car reservation for me to the ladies in the office were great. My car was cleaned inside and out. No issues at all.Services: Painting, Body & TrimServices: Painting, Body & Trim
Jon Jones
a year ago
Crashed my car in the ice and they fixed my right side front wheel area back side and bumper in about 4 weeks which is great during the winter (because of access to parts). Appointment was about 3 weeks after my crash. They worked with my insurance directly which was great. Emily the technician was really helpful and friendly. I was confused about some things and she fixed and solved everything. they even finished a few days earlier than estimated.
Paula Terrell
6 months ago
After numerous experiences with auto body shops, this was the most professional company & they did great work. Many thanks to Shane for making this a great experience.
Anderia Johnson
a year ago
Excellent customer services from start to finish. Emily was amazing. She made sure I knew everything that was going on with my car. I got multiple updates. The finish results on my car look brand new, so great job by the mechanics/technicians. Hopefully, I don't have to return, but I would definitely go back for any future car repairs.
K D
6 months ago
The staff at Caliber Collision made the process of getting our car repaired very smooth and painless. The work performed is exceptional.Services: Painting, Body & TrimServices: Painting, Body & Trim
Rachel Ciancio
a year ago
After being rear ended by a box truck, I sustained major damage to both the rear bumper/windows/frame of the vehicle as well as the front bumper from the secondary impact into the car in front of me.I am car-clueless, and Caliber s team did a great job at speaking a language I could understand.Their customer service team is top notch. I received twice-weekly updates on the progress of the repairs. I felt they truly understood how the loss of my vehicle uprooted my routine - especially as the repair took place during summer when I do all my travel/recreation via car. They were sensitive to my frustration, and very knowledgeable about the general timeline of insurance repairs.On one occasion, there was a miscommunication between my insurer, and the glass company. Caliber handled all of the communication between the parties, and solved the issue with little to no involvement from me. They went above and beyond my expectations by doing so.The cherry on top was that my car was done 1 week ahead of schedule. Their team provided an honest timeline with a bit of a buffer, creating the opportunity to surprise me with an early finish!I would recommend Caliber to everyone.Services: Painting, Body & Trim, Welding