Valvoline Instant Oil Change

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jerome Kingsly
4 days ago
I recently had the pleasure of experiencing exceptional service from Julian at the Valvoline branch on Redmond Way. Julian not only expertly changed the synthetic oil in my car but also took the time to thoroughly explain the services provided. Additionally, he went above and beyond by offering me an additional discount, making the experience even more satisfying. I can confidently say that Julian is the best, and I highly recommend his oil change service at this particular Valvoline branch in Redmond.

  Gabby McDaniel
2 months ago
Stopped here for an oil change since i had a coupon. Pretty much the same price as Jiffy Lube. My service specialist Matthew was awesome! He was like constantly running around hustling the whole time i was there helping customers. Seemed to really care that the work was done right and that customers left happy.I have a fiat so they had to use the oil vacuum pump but couldn t get it to work so the manager came out to do a more involved oil change.

  Cedric L
a month ago
Highly recommended Best place to get your oil changed in washington the guys are professional and awesome. I was at Jiffy-Lube in Redmond the guys there are super slow and have a bad customers service.

  Christina Hon
3 months ago
We have been using Valvoline for years, stopping at different locations all around the West while extensively travel. After stopping at this one in Washington, I may never stop at a Valvoline again or at least just stick to the ones near home. For starters, there was one vehicle in front of us when we pulled up and one in the other line. Despite this, they pulled the car over from the other line in front of us and then we waited an hour and forty five minutes while they kept coming up to our car and telling us they were "almost" ready for us every 5-10 minutes. We would have just left but they kept saying they were almost done.This wasn't even the worst part. The worst part was when we were actually being serviced. I know my car, I keep meticulous records. We just purchased it a couple months ago and had everything replaced and serviced upon purchase. Despite this, they were trying to sell us hard on rear diff, front diff, and transmission services WE HAD HAD DONE 2 MONTHS AGO and would cost $400-500 for everything. When I said we didn't need it as we had just done it and purchased the car the cashier was VERY RUDE. Kept asking us "Are you sure?" (at least 15 times) and rolling his eyes trying to convince us to purchase the extra services. I have never been treated so poorly in our lives. He was acting like we were complete idiots just to make a buck off of us trying to convince us we needed a service we did not need.It wasn't just these larger services, but also smaller things like the air filter. Trying to convince us our brand new air filter was the most disgusting/dirty air filter he had ever seen and we were endangering our son's life for not replacing it. This isn't my first car/first oil change. I know what a dirty air filter looks like -our brand new air filter was not dirty. He was just treating us like we were absolute idiots the entire time for telling him no and I was on the brink of tears when I left.I have always trusted Valvoline because they are honest and upfront and only tell me what I really need replaced -never trying to upsell me. This experience was like a Used Car Dealership. It was slimy and gross and they were just trying to milk a dollar out of customer by scamming them and convincing them to buy things they don't need -vs. the honestly, integrity, and respect for the customer I have come to expect from them. This one experience at this particular location devalued the entire brand/company to me.

  Donny McKee
4 weeks ago
This has become my go to spot for a quick oil change (and of course they have other services).This most recent trip was prompted by an email coupon, so props to the marketing department for pouncing on that repeat business.I arrived around 11:15am on a FriYay to 2 empty bays which were quickly occupied by myself, another car, then shortly after by 2 more vehicles. I was grateful to start the little rush.The team handled everyone with effortless efficiency and care.Kudos for the team on their communication and ability to work together in this quick environment.Trevor guided me and my Honda Pilot cleanly into the service bay and cheerfully greeted me checking on how my day has been. Delightful fella, for real, Valvoline and the management of this location should consider Trevor an asset.Update: I just looked at my invoice. Trevor is the manager.Trevor runs a tight shop. He is awesome and Valvoline should be happy and good job to the folks doing hiring.Jack, Isaac were up top helping, and Julian was down in the bay. They were the other 3 techs assigned to hook me up today. In concert with Trevor, the fellas had me in good shape and outta there super quick.I got a full synthetic oil change and radiator flush this time around.Value for my money, and employees thriving at customer service! If you re not in the place where your service is covered by the dealer (or even if you are), this is a great spot to stop in for service.Five stars for sure.

  Sage Wendt
a month ago
Didn't actually get serviced. My GPS brought me here accidently because it was the "sponsored" business. Not exactly their fault on that one, however when they quoted me "about 30 minutes to get my oil change when I emphasized I didn't have much time, I sat there for about 20 minutes while NONE of the 5 cars in front of me even budged. Service tech then says itll be about another 20 minutes till i even get in, which also seemed like a gross underevaluation. No longer have time to get a service due to their awful estimations.

  Claire Quilaton
4 months ago
Trevor, Isaac and Lauren did a great job on my oil change! Trevor took his time to explain everything my car needed and was very straightforward with what to prioritize-time wise. Quick service and good experience, even in this cold, rainy weather! I definitely recommend this location to anyone in the Redmond area!

  Alan Gutierrez
2 months ago
Devin was knowledgeable and friendly.The entire team was good Got my oil changed here in my new camry and I gotta say I really appreciate the people here. Patrick and Julian were knowledgeable, fast and efficient. I will be getting my oil changes here as long as I live local.Thanks guys! Give these men a raise! They deserve it.

  Adam Jelinek
3 months ago
The staff is very kind here, however when getting my oil topped off the an employee shut my trunk manually which they have in video. It is a trunk that must have a button that on the pressed. From that point on my trunk will not open at all. The regional management treated me horribly and said it was not their fault. Be very careful. The employees in the shop are kind and helpful however damage like this will make you have to put up a fight to force them to make it right.In response to your message your managers chose close this. I talked to them 30 minutes ago. Just because they say it s closed does not mean the matter has been addressed.

  JIAYU CAO
4 months ago
I recently visited this oil change place and was impressed by their commitment to a fair and efficient service. The staff was professional, and my oil change was done promptly. I appreciate their approach to maintaining a respectful and organized service environment.

  Riders Choice Transportation
5 months ago
I have been coming coming here at this location since it s opened because it s never busy. Today they decided to not to listen to customer because I just bothered them to do oil change (3 guys just chilling in there) I asked to skip the battery test and other stuff and just do the oil change. Guy name Issac said with attitude that they have to I said I have been coming here every month and no one ever told me they have to I guess they just want to stay away from paying customer so I just walked away and never ever I will use this location ever!!!

  Melissa N
4 months ago
Everytime, I come thru there (which has been for my last 3 oil changes)the staff is nice and does a great job and I would definitely recommend coming here. :)

  Gulik Seattle
a month ago
Price so little higher but they do so nice service. Fast and accurate. And gives instructions about vehicle that s so helpful instructions.

  Mark Ruchirat
2 months ago
Patrick, Isaac, and Anthony provided excellent service today! They were efficient, friendly, and professional! I hope they all get their own shop one day!

  Matt Zhang
7 months ago
I had a rather disappointing experience at Valvoline Oil Change that I feel compelled to share. I took my Subaru in for an oil change early August, expecting a simple and routine maintenance procedure. However, my visit turned into a nightmare.Upon leaving the Valvoline location, I soon realized that something was terribly wrong with my car. My engine started making unusual noises, and before I knew it, my vehicle broke down completely on Highway 520. This unfortunate incident not only caused me significant stress and anxiety but also created a hazardous situation on the busy highway.Thankfully, a kind police officer helped me push my car to a safer location off the highway, but I was left stranded and utterly frustrated. It turned out that Valvoline had failed to add oil during the oil change, which led to the catastrophic failure of my engine.After this incident, I approached the Area Manager at Valvoline and requested that they cover the repair costs at a reputable Subaru dealer or an authorized Subaru auto shop. Unfortunately, my plea fell on deaf ears. They only offered to fix the engine with the shop they selected and the engine they sourced, which left me feeling like they were trying to cut corners and avoid responsibility.This lack of accountability and their insistence on a specific repair approach only added to my frustration and disappointment. Desperate for a resolution, I engaged a lawyer to draft a demand letter, hoping to finally elicit a response and a willingness to make amends. However, even this legal approach has been met with silence from Valvoline. The lack of communication and refusal to address the situation have left me utterly disillusioned with their customer service.My experience with Valvoline Oil Change has been nothing short of a nightmare. From their careless mistake that left me stranded on the highway to their unwillingness to make things right, it's clear that customer satisfaction and safety are not their priorities. I strongly advise anyone considering their services to think twice and consider other options that value both your vehicle and your peace of mind.Service: Oil change

  larry lek
9 months ago
I use to work at Honda Quick Lube Service in Bellevue and the way they handle there costumer and do there job here is very organized almost like a military atmosphere. Good communication and costumer service!! Would recommend anyone to come here. I brought my diesel truck and will bring my German and Japanese cars here next time.

  Adnan Ziryan
a year ago
I want there to change oil , but they make mess in the engine they have a pull machine. They left a lot of drops on the engine I have clean it with WD-40. It s not going away they make me mad because I m always keep my car clean I will never go to that locationsService: Oil changeService: Oil change

  Peter Eden Jr.
5 months ago
Good customer service, really quick service, offered more services than were unexpected, but were not judgmental when I declined. I recommend this place for an oil change.

  John Wattenbarger
8 months ago
Got my oil changed here today and really appreciated the service. I was able to get in and out in 15-20 minutes. The price was also reasonable and cheaper than what I would have been charged elsewhere.

  kramerman96
2 months ago
Got oil changed here, they didn t put my protector on under my engine correctly and it ripped off going down the highway.

  Alina Lotfulina
11 months ago
Didn't do oil change here, so can't rate the speed. The other services I needed were more time consuming, but were done pretty fast. Julian and Matthew did a great job at keeping myself informed about things they were doing as well as what to expect after the service.

  Jessica Nokomis
a year ago
I work in a business nearby and decided to take my car to the new Valvoline on a break. The service was timely and professional the whole way! The team walked me through the process, did some additional included inspections, and they made sure I was aware of the cost of services before anything was added or finalized. 10/10 would recommend to others seeking a quick and easy oil change. Thank you, Julian, Tanner, Cameron, Kev, Daymon, Patrick and Xassan! Great work, and great customer service!Services: Air & cabin filter replacement, Battery, Oil change

  Hayden Smith
2 months ago
Good place for a good oil change. They have coupons for a discounted oil change service.

  E del Rosario
10 months ago
I pulled in and was greeted by Julian who explained the timing of service and what to expect. I can not rave enough about the team here. Julian is a bright professional young man. They deserve 10 stars if it was an option!Service: Oil changeService: Oil change

  Raja N
a year ago
Highly recommend this place for a quick stay in car oil change . The staff was very friendly and was upfront with their service recommendations and pricing . They were thorough in their work and did it with a smile. Services are reasonable priced and there wasn t much waiting.

  Olivia M
9 months ago
I had an excellent experience. The technicians were knowledgeable and extremely polite. There was no wait around 8:15 on a week day. I was out by 8:45. The price is great too!

  John
2 weeks ago
They do a nice here. Friendly and thorough.

  Joah M
10 months ago
This is now a Valvoline but Groupon has it listed as Penzzoil, Patrick accommodated me and took care of me. I hope this place is showing Patrick they appreciate him, he went above and beyond and is a great employee.

  ashton amirkabirian
10 months ago
Good service, was in and out in under 20 minutes. Techs seemed through and knowledgeable.. Definitely recommend Valvoline over jiffy lube any day

  Joel Beltran
4 months ago
Crew was very professional and super fast!!! Will DEFINITELY go back!! Thanks guys!!