O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  James Mullin
a month ago
Every time I go there, they only have one clerk and a line of 5-10 customers waiting. It's never an option to just go in and get something quickly because you have to wait so long just to talk to someone who works there. And good luck if you need to ask a question about an item and then go through the wait again.

  Devan Karsann
3 months ago
I bought a battery here and had some issues with car afterwards. I had to jump start it a few times after installing the battery. Vishal was really helpful with confirming that the new battery was okay, as well as my alternator. I appreciate the customer service at this location and would be happy to return for future car part needs.

  amy pak
3 months ago
Recent visit left me deeply disappointed due to locked doors 15 mins before closing. Called the store only to get someone being silent on the line for about five minutes. While looking for another auto store that may be open, I see an employee at the register 5 min after closing time. Unfortunate experience reflects poorly on employee work ethics. Regrettably, I've decided to cease patronage. Don t care if another auto store is further away, Will take my business elsewhere. What a shame.

  Myesa Travis
5 months ago
I highly recommend O'Reilly Autoparts in Redmond, WA. I recently had a car breakdown, and I was so thankful for the customer service help from Patrick. He took the time to walk me through different options for a new alternator and recommended a mobile mechanic. This saved me a lot of money and time. I would definitely come back here again if I needed any auto parts.

  Max Sahafi
9 months ago
Stopped to get a air and cabin filterManager told me the wrong part to find after fiddling to find it he pointed to the part rudley that I missed, he finally hand picked and end up ringing me a wrong cabin air filter.I asked for assistance but although not busy he brushed off my request.Upon returning the cabin filter I was treated with same disrespect with of another staff member.I am taking my future business elsewhere and will tell others about this.

  Estonian Family
3 years ago
Update dec 2020:Went in for car battery replacement. Tested battery for free and determined would not hold charge. Got new battery. Seems prices have gone up alot from a couple years ago but it is what it is. Customer service was good even though only one person working he was very busy but took care of folks in pleasant manner and efficiently.Previous review:O'Reilly aka schucks for us old timers. I went in for a 4 sale sign which Napa down the street didn't sell. Not only did they have the sign but they had sign in window for free engine check. I had just visited Toyota dealer the prior week and they wanted to charge me like 150 just to tell me what was wrong. When I mentioned to the counter person at O'Reilly I had no idea where to plug the tool in. They sent a employee out and she plugged in and ran the test and then took pic on my phone. I can now look up on line Google and YouTube what to do to fix. Seems simple now. These guys are great. I have had really bad experiences with employees at Napa down street including not honoring my battery replacement. I will no longer go to Napa even though closer and just stick to O'Reilly.

  John Pallett
5 months ago
Sold me a battery that was acting flakey. I called in to confirm they could test my battery to determine whether it was a warranty issue, they said to come on in. Drove to the store and they would not test the battery and would not lend me the tool to do it, no ETA for when they would do it (short staffed). Told me I could pay the mobile mechanic outside to do it instead.Mobile mechanic did a great job, identified battery was indeed flakey and waived payment (gave him $20 anyway). O'Reilly's honored the warranty. Altogether good, thank you Omar the mechanic!

  Christopher Riggan
a month ago
They obviously don t know how to do business. They re either rude, or drop you in the middle of helping you to help other customers. Very poor conduct at this store.

  Victoria Lambert
8 months ago
I ve been shopping at various O Reillys for about 10 years now. Every time has been such a great experience until today.The assistant manager Patrick was rude and not professional. I waited to be helped for a bit because I couldn t tell if he was busy or not (despite being the only person at the front needing help). He eventually acknowledged me by saying what? . I was a little shocked by his bluntness so I quickly told him what I was looking for. In the past, someone would walk me to the product or give me brand suggestions or something. He just said aisle one and a 4 digit number for the product. I thought maybe I was reading too much into it. I was confused because there were a lot of options for my product and the one with the number he gave also had letters in it which he hadn t mentioned. I asked him if he could check to see if I got the right one. He said I already told you . He rang me up and the price was higher than what was listed on the shelves but I didn t want anymore interaction with him so I kept quiet and left quickly.Maybe my expectations for service are skewed because all the other O Reillys employee I ve met have gone above and beyond. But that aside, the employees attitude,tone and choice of words were not professional. He made me feel like a burden and unwelcome. I think I ll try driving to the one farther away in hopes for better help.

  Rizwan Awan
9 months ago
I am extremely disappointed with the current service provided at the Redmond O'Reilly store. The quality of the store has noticeably degraded, and my recent experience has left me feeling dissatisfied.Firstly, the staff was not adequately knowledgeable about the products they sell. I needed a specific part for my van, but the store recommended a wrong part that did not fit my vehicle at all. I ended up buying the correct part from Amazon, which fit perfectly, proving the lack of expertise at O'Reilly.When I went back to return the incorrect part, they refused to accept it. I understand that some parts might not be returnable, but their attitude and manners were appalling. The cashier did not hand over the receipt to me, instead, he disrespectfully threw it at the counter.This cashier demonstrated an unprofessional and disinterested attitude towards his job. I needed additional supplies like oil filters, antifreeze, and windshield refills, but the cashier was so rude that I decided enough was enough. I left the supplies on the counter and took my business to the Kirkland O'Reilly store instead.The Kirkland store experience was starkly different. The staff was polite and helpful, showing me what good customer service should be. This comparison highlights the issues at the Redmond O'Reilly store.The Redmond store needs serious attention. O'Reilly should consider hiring people who communicate effectively in English and train them to better serve their customers. If the employees do not enjoy their job, they should perhaps look for employment elsewhere.The poor service experience at the Redmond store has left a bitter taste, and if not addressed, O'Reilly risks losing more customers.

  Shanti Alpha
10 months ago
We go to this location because it is closest, but it is definitely worth it to go the extra 10 minutes to one of the other locations if you are looking to have good customers experience. The greasy haired Assistant Manager (don t remember his name) give s absolutely awful customer service. He didn t greet us, doesn t listen, is always quick to be rude and generally has a stink attitude.

  Chester Douglas
7 months ago
This place has the worst customer service it s actually infuriating. Wasn t greeted or acknowledged, and when I asked to find a part it almost felt like I was annoying them and they were condescending. I actually just ended up leaving even though I found the part because I was annoyed. Whoever the owner is needs to do a revamp on not only customer service but basic people skills. I d give them negative if I could. On the flip side, Oreillys in overlake were a complete 180 and I d recommend them.

  Mykyta Yaryna
6 months ago
Manager says I can t resell it when you return the turn signal bulbs that you bought from them referring to their catalog and they don t fit. I even came back to double check and indeed their system is calling for the wrong part and after all the guy just says Ok .

  Kelly O'Brien
a year ago
Crystal Nelson was outstanding. She went above and beyond out of her way to help me and was very knowledgeable.The Asst Manager Patrick was exceptional. His knowledge was so helpful. He spent extra time with me to help me get my car fixed, including a list of resources. They both deserve a raise and a day off. Exceptional service.

  eddie red
11 months ago
They had what I needed but customer service was a little weirdWent to get an air filter and changed it in the parking lot, so when I went to throw out the old filter and box there was no garbage can. So I took the trash inside to inquire about a trash can and was told to just leave it on the counter by an employee and they would take care of it, so i did.Then as I walked out another employee younger guy seemed like he might have been the manager or something, yelled about how I couldn t even take care of my trashSo I re entered the store to explain what happened and he didn t want to hear it got mad at the other employee and walked away whining about lazy people who can t take their trash with them. So I guess if you don t need a trash can your all good

  Cristina Gonzalez Marquez
11 months ago
My battery was having issues and had a couple of questions, Sam, I believe was his name, he was very knowledge and help me to resolve my battery issue, he is a good seller too since he notice my antifreeze was low, and I end up buying a gallon, always good experience.

  Sheri Evens
a year ago
I stop here because it's close to my house and convenient but everyone here is so nice and helpful. They were super busy but he helped me with new windshield wipers and even put them on for me. It was pouring this morning on the freeway and a bad place to realize my wipers were no good. In and out in about 15 minutes.

  Clayton Smith
a year ago
Brought my battery in to be tested and charged, a warranty replacement not even a year old and was told it wasn t covered from the original purchase. Ok then I ask for it to be charged up and I d come pick it up before closing.when I got there it was on the counter and I asked about the charging and she told me it had a bad cell and was no good.well I took it home, charged it up overnight and took it back and it tested fine. Weird how it magically turned into a good battery. Shady as can be

  David smith
2 months ago
***Update: Detoured to swing by on my way home to pick up some oil. For the 3rd time in 12 months, store 'open sign' is on, store hours have it closing at 9pm, arrive at 8.28pm with doors locked. Staff member behind the desk. Things happen, but turn off the open sign or put a notice up. AutoZone in Totem lake will be the new go to...........,...............Popped in for a quart of oil, asked if they took contactless payment so I wouldn't have to touch the keypad at checkout, Was condescendingly told '...this is O'Reillys not Starbucks'... (I wouldn't want COVID19 from either place but that's ok) I'm sure it was meant in jest, but sad to see such attitudes towards customer safety considering the current climate. No ill will towards the store, I just won't be using it anymore. Oil was good though!

  GhostyNine
a year ago
Have been loyal to this store since I moved into the area a few years ago and have been a frequent customer. The regular staff and store manager is absolutely wonderful. I ordered a o2 sensor and started maintenance on my car and discovered that the O2 sensors I had were good after testing them. It appeared the problem was with the coil. I swapped the coil to another cylinder to check and it was obviously the issue. When I returned the part the Asst. Manager then stated that I should do this to check before buying the part. I told him I had already done it. I just wanted verification and the part. He continued to stare at me as if I didn't understand or didn't do exactly as he said. Regardless, he stated I would have to order the coil on plug. I spoke with another associate and he found the part right away. I installed it and the issue was resolved.TLDR; Regular staff and Store Manager are wonderful and will help you in any way that they can. The Asst. Manager is rude and not helpful.

  A
8 months ago
They were extremely rude and condescending trying to tell me there is no such thing as my vehicles year/make/model and that it didn't exist. Then they were rude (and completely clueless) to my mother too when she went to get parts for her car.

  Grace Legg
a year ago
Manager was a total d*** I called ahead and asked if someone could help me replace a light. He said yes. I got there and the manager basically yelled at me and said "nope absolutely not." So I said I had spoken to someone on the phone and they said yes. He said "give me there name. What's their name. You NEED to give me their name because they aren't allowed to do that." I get it if that's against company policy, which must have changed recently because I have always gotten help replacing stuff on my cars from other O'Reilly stores. But he did not have to be so rude about it. Maybe I'm sensitive but I was so close to crying.

  Colossus8370
a year ago
Waited in line for 30 mins to buy some wiper blades. Manager and other clerk were just in the back talking it up while the one cashier had to handle everything in the store. One customer got so tired of waiting they just left with their oil and didn t pay for it. The 1 extra star and shout out is for Crystal the cashier. They were very helpful and handled a total lack of support from their colleagues very well.

  David Workman
2 years ago
I worked with the manager Kyle who was very helpful.I went there to get a replacement for a bad battery under warranty.I had a wait a little bit, as he was spending time assisting a lady with her car, which she really appreciated.Thanks a lot for the help. I won't go anywhere else now. Great service.

  Nicole H
a year ago
Everytime I come, there is a huge line and only 1 person behind the counter. Last time, I had to wait 30-40 minutes to be helped even though there were only 2 people in line in front of me. There was another clerk in the back who apparently was okay with answering the phone, but not okay with helping customers in the store. I am pretty sure the lady in front of me got so fed up she just walked out with stolen merchandise. I finally was helped (only needed a new headlight), but was told by Jiffy Lube the next day that they gave me the wrong one.

  Andrew Weckstein
6 years ago
Super helpful employees and a good selection.

  kenneth argo
2 years ago
Good and helpful but missing a key service. Went there because my battery was acting up and they performed a very thorough battery test before determining the battery needed replaced. Purchased a new battery and expected free installation, or even install for a small price but neither is available. They loan the tools to do it yourself, but in my opinion replacing a battery should be a standard service.

  Emily Tsujikawa
3 years ago
Personally shopping here is always an amazing experience but recently I found myself with a dead battery about 1000 ft parked from the store. When I asked if they could possibly help me, the customer service I received was beyond expectations!! Quickly Sarah walked me back to my car and gave me a jump start, making me be able to get to work on time! A really cannot say this enough but the customer service really goes above and beyond all expectations at O Reilly in Redmond.

  Marco Angelici
2 years ago
Terrible customer service. My wife went there to purchase a car battery since her car left her down 3 times in two days..At first they provided a wrong battery. This could happen....no problems at all making mistakes. The problem was that this battery was too big (and heavy) and my wife had to carry it alone from the counter (where the employee commented that this battery was very heavy .... without helping her) to the car and then back after 30min to replace it with the right one, that again she had to bring to the car with zero help. Not even a hand to open the door.

  Ruth Bowman
a year ago
Just came from the Redmond store. Wow!! Worst customer service ever. I used to love going there. But now there's a guy there with the arrogance of Bolsonaro. Too busy to find a product for a customer. Will drive 5 miles extea to go somewhere else.