Hobart Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Judy Adams
6 months ago
I have called Hobart for 4 days straight. I have sat on hold for over an hour. 1st time they said they would have someone out in 24 hours. The next day they said that the first person posted the emergency call incorrectly and someone would be out between 9am-9pm and an ETA would be given. The next day I was told a manager would call me back. And the next day I was told a manager would contact me. I said I was doubtful can I get a number where I do not need to be on hold since I have clocked over an hour on hold and was told no. A manager will call you. Still no call, our establishment still has a broken dishwasher.

  Taylor Starr
3 months ago
One if your drivers who Represents your company's driving Aggressively He has been tailgating me and then cutting me off and flipping me off and also Violating The carpool lane. I don't think that looks very good or Represents your company very wellHis plate is D47883A

  Daniel Molina WA-Seattle
a month ago
Not a good service. takes months to follow up with your work order and when the who up the technician are not ready to do the job.

  BETH O'DONNELL
2 years ago
Possibly the worst company I have ever interacted with (if I could give them zero stars, I would)! 8 months ago, they "serviced" my leaky commercial dishwasher. Two technicians came at different times and offered different diagnosis's of the issue. Neither was able to fix it yet Hobart charged my company $1600.00. We limped along with the leak until 1 month ago, when the dishwasher stopped draining. Again, I called Hobart. They told me they could service the dishwasher but didn't give me a specific day/time. After three phone calls over the course of a week, I was finally told that they were working 3-4 weeks behind. I would have LOVED to have that information at the first call! After searching around, I found another service company. They came out promptly (and on time) and in 15 minutes had diagnosed the problem, They are in the process of ordering parts, but, for the first time, I think the dishwasher might actually get fixed. If you have an Hobart appliance, search out others who can repair it if you don't want to be horribly frustrated with awful customer service and incompetent repair persons.Service: Dishwasher repair

  Jenna Martz
a year ago
Called in a service request on July 21st for 3 Hobart mixers in our commercial bakery. Waited four weeks with no response on scheduling, called back August 19th and was told they are back logged and should expect to wait 6-8 weeks for a service appointment. Called again Sept 16th at the end of week 8 trying to get an update on scheduling. Finally got a response yesterday (Oct 5th- that's almost 11 weeks from initial call, for those keeping track) that they are just canceling my service request due to having over 1000 calls logged. What is the point of investing in Hobart equipment if they cannot follow through with service when needed? I will now be purchasing replacement mixers from other brands since our bakery is already struggling to keep up with production with 2 of our 4 Hobart mixers out of commission, and a third only partially functional.No other repair techs that I have contacted will work on Hobart due to not being licensed to work on the brand or otherwise being unable to get parts.

  Jesse Iggmus
5 years ago
These guys used to be great, but all the old technicians must have retired or moved on. Now they never return my phone calls and when they say their coming out they don't show up? The quality of Hobart equipment has gone way down hill, I won't be buying it anymore.

  Rich Cappel
4 years ago
Scheduled a technician to show up last week and they never called or showed up. When I called today, they couldn't give a reason why they didn't show up. They said they will be here tomorrow, waiting to see if that's true. Don't recommend using this service if you have to. Very poor customer service.

  David Salo
a year ago
Customer service just SUCKS I have called them 5 times in the last 2 weeks was told each time someone would call me back by the end of the day problem is they forgot to say what day and each time I called I sat on hold over 45 minutes soooo there you have it. Good luck

  R A
a year ago
I'm not sure why companies trust this people to service thire equipments. Absolute disaster. Calling and email yet no one care.

  Nick Lopez
4 years ago
Sent the wrong piece for my mixer and had to drive to return it and get the right piece. Return took 2+ hrs. Just shoot me! Lol

  Hazem Fahmawi
a year ago
Don t use them if you can they never respond to your phone calls or emailsService: Stove, cooktop & oven repairService: Stove, cooktop & oven repair

  James Lim
5 years ago
Will not answer or return my calls to service my equipment.

  oppai
4 years ago
wont answer calls to service equipment