Crash Champions Collision Wilows (formerly Queen City Auto Rebuild)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Heidi Li
6 months ago
The first time I went Queen City was my windows smashed and dealer helped me work with Queen City to fix the window and painting, it was great and I can t tell where was the painting scratches!And this time I got painting scratches, I came back again, no doubt on the quality of work they do. And I had clear film protection on my car, Tobey was so patient with my emails about quotes and the progress

  Wolfe Macleod
a year ago
You know, I don't think I've written these guys a review yet. But let me say how much I love 'em.I've got four Porsches that I've taken here.Most recently, they replaced some major PITA window weatherstripping on my 924S and a couple other rotting rubber body gaskets, sunroof seal, etc.Several weeks ago, some similar weatherstripping and a rear bumper cover repair on my 968 after my neighbor backed into it. GREAT match on the color, too!Earlier this year, they installed the "whale tail" on my '85 911, corrected some old paintwork coloring issues that were discovered, and repaired a door mirror on my Cayman when I cheese-grated a large bird through a small hole, leaving exploded bird all along the side of the car.These guys have been consistently great to work with, have done great work, and the prices are pretty reasonable. I find myself seeking other body work for them to do. The 968 is next up (again) for side rocker panels and front bumper issues....My only issue with them? They really need a "Queen City" branded credit card line. Y'know, 18 months 0% interest financing sorta stuff... now that would be nice.... ;-)Service: Body & Trim

  Kdstands
a month ago
Had high expectations but they turned out to be just another body shop looking to make the most amount of money from insurance.I took in my BMW because I ran over a curb and the underside of the front bumper was bowing down... Its hard to tell what's wrong because you need to get it in the air to take a clear look. i asked them many times to reconsider the quote for a full bumper replacement by just getting a better look in the air but nope... They insisted on replacing the full bumper, even though I mentioned I am paying out of pocket. 3-4k for them easily.Ended up going elsewhere. Just needing a part for $50 and $100 in labor to put it in and it's resolved

  Chip Schwerzel
2 months ago
After visiting 6 different body shops, I was greeted by the manager of Crash Champions, Daryl Banks. He came out and put me at ease, and gave me some good advice, showed me how to put my car back in order, file a claim, and this guy is the very best. Most professional and diligent in an industry where there's a lot of mistrust, and right now it's overwhelmed with backups. The integrity of Daryl and Crash Champions is second to none. I highly recommend them.

  Rochelle Auer
a month ago
I took my Porsche Panamera here after it suffered a hit and run. Even though they weren t explicitly part of my insurance company s network of approved shops, I took the car here anyway. (They re Porsche-certified, after all.)I just got the car back and it looks perfect! The best part is that Ryen at Crash Champions worked with my insurance adjuster directly, which made the process seamless for me. This was so much appreciated!They were fair, professional, stuck to their word, and did great work. Absolutely five stars! And a special thanks to Ryen for going above and beyond.

  Jayse
5 months ago
Very professional, quick response, on time schedule for the work needed and the employees are very nice, polite and updated me with the whole process. Steve Bourgeois is the best! nicest person to deal with and will take care of you.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Irwin Preet
5 years ago
I can live with customer service not being great, not everyone is like Amazon but a body shop, and a really expensive body shop like this one, should be good at a basic paint job (matching colors). I went in (2 times already) to get rear ended bumper changed, nothing fancy, and they cannot match color. I know plastic and body color differ but by how much, see the pictures and tell me. Also why don't i see the same diff in front bumper then. There estimate was 30-40% more than other reputed body shops and the work is sub par. I am not going back to this body shop.

  Albert Squiers
3 days ago
Very ethical and high quality shop. I highly recommend Ryan Lester whose honest, transparent and helpful.

  Christopher Moffett
a year ago
We ve been customers of Queen City Auto Rebuild for three decades. It s nice to know that the quality of their repair work, especially paint, remains the best in the area.We appreciated the great communication throughout the process, especially their support in working with the insurance company.Services: Painting, Body & Trim

  Jay
10 months ago
Took my Genesis coupe in for repairs, Scott was amazing with great communication and the tech or techs that painted and repaired my vehicle did a BEAUTIFUL job matching the paint and I could not be happier. Everyone from reception was also extremely helpful with any questions I had.Services: Steering & suspension repair, Painting, Body & TrimServices: Steering & suspension repair, Painting, Body & Trim

  Alan L
4 years ago
Rob at Queen City is amazing I deeply appreciated his professional and attention to details to my bumper repaint The shop did a great job and deliver the service and finish at reasonable price I will strongly recommend to my car enthusiasts in Avant car community

  Heather West
3 years ago
They did an amazing job fixing my Alltrack after a bucket hit my hood on the freeway. I couldn't be happier. The car looks brand new!

  Yang Zou
a year ago
I came to the body shop to repair my Porsche as it's a Porsche certified body shop. But I am disappointed about their communication. Some staff is quite impatient and loud on the phone. Just to clarify, my rating is NOT about their services but their communication as I might choose another Porsche certified body shop in the area.I had my Porsche inspected for repair In mid of April. The estimator took some photos and told me my rear door should be replaced. They told me they would send me the estimation by EoD and they would start the supplement to insurance company soon. But when I called back after 5 days, they told me they did not have my record/photos in the system and won't start the supplement until car in the shop. The one who responded was quite patient and sometimes even very loud on the phone. Until 2 weeks after the inspection, they did not send me any estimation. Moreover, the repair was scheduled in mid June, which is about 2 months later than the inspection. So I guess after my car in the shop, they will order the parts and I might wait for another 1-2 months to get my car. I am not sure if the communication quality is the same as their service quality.

  Patrick
7 months ago
Recently had a vehicle repaired here. They were able to get me in relatively quickly, quick turnaround on the repairs, price was not cheap but competitive, but most importantly, the work was absolutely flawless.Service: Body & TrimService: Body & Trim

  Varun Siruvoru
2 years ago
This is my worst experience as a customer. I took my Audi here after I got a scratch and subtle dent against a pillar in parking lot. It s been a month and still haven t received my car. You don t get any timely updates unless you babysit these folks. I can t believe I am saying this, but I should have just kept my car and live with the scratch, rather than giving the car for service here.I will update the review with details about the quality of repair after receiving my vehicle.UPDATE: The repair quality itself is fine. No major complaints. Most of the negative reviews here seems to be with Audi repairs and definitely something is off.Services: Painting, Body & Trim

  Aisha Pettett
4 years ago
These guys have gone far above and beyond meeting my expectations. My Audi A8 was rear ended with minor damages but still needing fixed. From my first phone call to pick up everything has been clearly explained with updates along the way. They knew how important it was to get my car back as fast as possible and without skimping in details and quality they put a rush on it. When I picked my car up it took all of five minutes to grab the keys and go. I even found that my car had been professionally detailed inside and out even scrubbing my all weather mats down to shiny and new. There is no question where I will be taking my business in the future and who I will be continually referring to. These guys know quality work and quality service like no other in Seattle. Thank you! It feels so good to be back in my car and back to work!

  Furong Li
a year ago
No one in this shop could explain: 1. the car repair cost matched to the insurance company in total expense precisely to 2 decimal digits but mismatched every category in breakdowns; 2. Selected cost differences in some categories to let us pay out of pocket even though the total expense from all categories adding up had been matched; 3. I asked for the real cost reports (not the ones that were matched to the insurance company in total expense) and explanation, neither were provided other than forcing us to leave. I would not like to write this review here if they could explain, not trying to sidetrack our questions or playing not to understand our questions.Added: We dropped our car on Oct29, and we picked up our car on 27Dec. The preliminary estimate from insurance company is 2617.37 that was negotiated by the body shop to10,406.41. The body shop submitted the cost report (10406.41) to the insurance company but then charged us 1,032.12 out of pocket. Therefore the total expense was increased to 11,438.53 for a small car accident.A new finding: the shop gave us the report (left one) for extra charge of 1032.12, and then emailed us an updated one (right one) with a magic update to 0.00. Steve, I need to find out the truth. What is going on here?Services: Painting, Body & Trim

  Jamie Lasecke
a year ago
These guys are the absolute best! I ve taken my car in twice and they buffed out some paint transfer and scuffs at no charge! They re super knowledgeable, easy to work with and totally professional. Highly recommend!Service: Body & TrimService: Body & Trim

  John Becker
3 years ago
Lengthy repair, incredibly overpriced, poor communication, new damages to interior tint when door was taken off for painting, and multiple re-do's.DON'T RECOMMENDI had minor body damage to a single panel and some painting I needed done for an accident I was not at fault for. Queen City was 2-3x as much in price as my 3 other quotes. I went with them since my insurance wasn't paying. I regret that. They took 5x as long as any other estimate despite me prepaying and asking them to preorder the parts. I was given the runaround throughout the 1.5 month process (my car there the ENTIRE TIME) as to when it would be ready.When I went to get my car, they didn't fully repaint some area and had to redo them. On top of this, they claimed this wasn't on the original estimate and they re-billed insurance. Their work definitely borders on blatant insurance fraud. When I asked to pick my car up the next day, I was told that they had a long queue and I would be behind some other cars being worked on. This was at week 4. They took a week for this minor repair they had missed the first round. I then went at week 5 to pick it up and SURPRISE...still more scratches in need of repair that should've been done the first or second time. Stay away. You don't get what you pay for here.Services: Painting, Body & Trim

  Armani Mccleary
a year ago
Best customer service and an excellent job on painting and repairs. I have had to take my car there on 3 separate times for body work due to getting bumped and scratched by 3 different cars! I will go back for the amazing customer service & quality work they do.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Heather Kuceba
3 years ago
We have (unfortunately) been here a few too many times in the last few years due to other terrible drivers on the road. However, Queen City is ALWAYS friendly and absolutely top notch service. If you want THE BEST job done on your car, then come here. They are a bit more expensive than competitors, but I guarantee you that you get what you pay for. And it is worth every single penny.

  Visavakorn Toongtong (Korn)
6 years ago
Excellent work quality, my car was rear ended and they did an excellent job making it look like new again. Also did a great job coordinating with the other persons (very horrible) insurance American Family for me. Allison at front desk was always helpful and friendly, and the other techs/manager were very professional. The only downside would be the time it took for my car to get done from the time of drop off. But if you want it done right, you got to be patient I guess, might be because they regularly get lots of premium cars.

  J K
2 years ago
I have been going to Queen City since my first accident back in 2003. I've been referring people to Queen city ever since. I've known the owner Steve for 18 years now. I've worked with him not only as a customer of his business, but also as another business owner working as one of his many vendors. Queen city is one of the best, if not the best body shop in the greater Seattle metro area. He is honest. He will work with you. He is transparent. He does not screw you over or try to pull blinds over your eyes. The quality of his shop's work is impeccable. I don't trust anyone else with my, my family or my friend's vehicles. The best in the business.Service: Painting

  Hussen Ahmed
2 years ago
Lynnwood Audi recommended me to take my Audi A4 2016 to be fixed there, I was happy at first welcoming faces then after my car got towed there to be fixed, they gave me 2 to 3 dates time car was gonna be done all it needed was windshield and front bumper. Now am still waiting for my car and paying a lot money on enterprise, Queen CITY AUTO won t give you rental or good estimate timing it s gonna be ready and am really scared for my car I don t want it to come back with more problem. And I ll keep y all updated.Services: Carburetor cleaning, Painting, Body & Trim

  J
3 years ago
They were very nice and professional.My only complaint is that we took our Jetta here for a rear bumper insurance claim. They replaced the bumper, but repainted just the new bumper instead of blending it into the quarter panel. It s very noticeably a different color.When you re getting a quote from anywhere, ask how they plan to repaint it. If they say that they are going to match the factory paint without blending it into an existing panel, run.

  Darryl Rawlings
9 years ago
I brought my porsche here after I was rear-ended on my dealership's recommendation. They were quick to respond and very friendly in every conversation I had with them. The insurance company ended up declaring that the car was totaled, and after a miscommunication between myself, the insurance company and this auto shop about when and how I was going to get my personal effects back, someone at Queen City went out of their way to hand deliver the box to my workplace even though they were not at fault for the miscommunication. I would recommend this auto shop to anyone looking for top-notch, fast, and friendly service.

  Chris H. (Captain Awesome)
9 years ago
Completely unprofessional, and I'm not going back. Here's why:After reading glowing reviews if this business, I went in to have an estimate done to repair some minor cosmetic damages to my car. (I'm not always very good at parking). I was quickly informed that they are "understaffed" and have to schedule all estimates by appointment only, so I scheduled one for 10am the next day. I showed up for my apointment on time, however the Queen City representative who was to perform my estimate was 10 minutes late. Not cool. Then, as if I went back in time to the 1990's I had to fill out a PAPER form to give them my information, including my email address and phone number. Create an electronic form people, it is not that hard! The representative who met with me was very nice, he listened to my concerns, took a careful look at my car, wrote down some notes, took sketches, and even snapped some photos with his point and shoot digital camera. He informed me that he would create an estimate for me by 3pm that same afternoon. It has now been more than two weeks, and I have heard nothing back from this company. I guess business is doing so well for them, that they can afford to throw away business, because they have just thrown out mine. I really wanted to do business with this company, so I gave them an easy opportunity and they failed.

  John Walker
12 years ago
I took my 2007 Toyota Camry to Queen City after someone backed into my front bumper. I had heard that Queen City was the best shop around. I drove from Everett and David at Queen City Auto Rebuild helped me with the utmost of professionalism. I got my vehicle back and the quality of work was phenomenal! The paintwork was like new! I have had my vehicle repaired at other shops and never left satisfied. Queen City was definitely a different experience; my bumper looks like new! Thank you David!! You have a customer for LIFE! I will tell all of my family and friends to have their body work done at your shop. P.S. I couldn't disagree more with Robert's review below.

  J L
3 years ago
I came here ONLY because Audi Bellevue recommended them. It's okay took too long to get fixed. However, the arm rest got burn by heat gun when I got it back. I have to drive all the back from Cali to get fixed. AND after the arm rest it fixed, there is a heavy scratch appear on the steering wheel, probably cause by nail. Super uncomfortable experience. Audi! Please re-certify the body shop you recommend to the customers. Thank you

  John Webber
4 years ago
Had a brand new 2019 Audi Q7 rear ended on I-5. The dealer recommended these guys and I am grateful. From start to finish the communication was great, and the work exceptional. My new car looks like new again. Thank you!