O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Autumn Smith
2 months ago
Stellar Service and Auto Expertise at the Puyallup O'Reilly Auto Parts!Looking for an auto parts wizard to make your car conundrums vanish into thin air? Look no further than Jason at O'Reilly Auto Parts! From the moment I stepped into the store, I was greeted with a smile that could jump-start a diesel engine. Jason didn't just help me find the right parts; they guided me through a vehicular adventure, answering every question with enthusiasm and expertise.Their knowledge of cars seemed to transcend mere mortal boundaries. Whether it was a simple headlight bulb change or a complex electrical issue, Jason tackled each challenge with finesse and thoroughness.But it wasn't just their technical prowess that left me impressed. Jason had a knack for making the entire experience downright enjoyable. They injected doses of humor and friendliness into every interaction, turning what could've been a mundane errand into a highlight of my day.Thanks to Jason, my car is purring like a contented kitten once more. If you're in need of automotive assistance and a sprinkle of joy, look no further than Jason at O'Reilly Auto Parts. They're not just an employee; they're an automotive superhero in disguise!

  Sarah Bessel
3 months ago
Stopped here a couple of days ago because my check engine light came on as I was leaving work and David helped me out. He ran diagnostics, figured out the code was for my coolant/thermostat, filled my coolant for me, and printed a quote for the part I might need if that didn't fix the problem. Luckily, I drove home without any issues and the check engine light has since disappeared. Very grateful for David's excellent customer service, he was super friendly and helpful.

  Tom Shepard
3 months ago
I pulled into the store yesterday with a car battery that had been acting up and needing a jump/testing. Shay, one of the staff members promptly brought out the equipment and tried to get my vehicle started but the battery was too far gone. As always, I was in a hurry and had appointments to go to. Shay competitively shopped a new battery, provided guidance and the tools needed which allowed me to replace the battery in a short time and make my commitments. This was outstanding customer service by Shay and made O Reilly s my go to store for auto parts and accessories. I recommend without reservations.

  Anna Boccamazzo
3 months ago
David at the counter was so kind and helpful. He changed my windshields wipers and it was near freezing outside! He was quick from looking up my part to installing my wipers. His coworker was also very kind and funny!

  Stephanie Thompson
3 months ago
O'Reilly for the win!! I needed a headlight replaced. Went in and David was quick to help. Found just what I needed and he went out and replaced it for me. David was so helpful. I can't say thank you enough for helping me get home safely. Thank you O'Reilly and David!!!

  Jennie Davis
a month ago
David helped us with an extremely difficult headlight replacement, on a cold rainy day no less!! We never would have figured this out without his help. We'll be going back for the next one, but we'll be bringing baked goods as a thank you

  Andrelyn Izquierdo
a month ago
Been here a couple of times for getting estimates on car parts for my car and while the prices can be high, the employees are friendly and helpful. They are willing to answer questions in a professional manner.

  Tony Jackson
a month ago
i work with jason..he was great...very knowledgeable and patient..even when he helped me initially on my issue with my 750i bmw he took care his customers and came back to check on me and we figured out the issue..ironically he saved me 1500.00 because i was going to take it to bmw ...great guy and excellent people skills..im a black man and i felt very very comfortable with him..10 stars for jason..

  stacy mock
a month ago
Wonderful Service, thank you to the employee name Justice. He was so kind and helpful. He installed my car battery.

  Yara Rojero
5 months ago
I came today because I needed a new battery and I was helped by David. He was great! He helped me install my new battery with a great attitude and service.Thank you, David.

  Gayle Heinz
2 months ago
Just wanted to give Jason a shout out for replacing my interior dome lights. They were hard to get out for me, and he came out and popped em out and put the new ones in .He was very friendly and professional. Thanks Jason!

  Nick Hatzung
2 months ago
Super fast service had well stocked shelves and exactly what I needed. Great quick experience!

  Leah Humphreys
2 months ago
Amazing customer service! David and Amber even put the new headlight bulb in for me!

  Josh Gomez
a week ago
So they have their warehouse right across the puyallup River with will call....need I say more?

  Alex Price
6 months ago
David was my associate that helped me out today, they had the part I was looking towards putting on my car and was very helpful in his profession.

  Only Paige
a month ago
Came to get urgent help and Jason helped with a great attitude and knowledge !! thank you

  Jesse Kennedy
4 months ago
Cashiers are helpful and quick, call service is great helps me find just what I need

  joann loyola
6 months ago
My husband favorite place for all his Auto needs. The staff are very friendly and helpful.

  Kevin Pierce
a year ago
Shay is absolutely outstanding. Customer service above and way beyond the call of duty.Needed an intermediate brake hose for my truck, long story short the lines come straight and you have to bend them, to boot all the lines in stock everywhere close to me had smaller or bigger fittings than my brake lines. Shay went wayyy out of her way to help me. I spent hours in the store yesterday and about every minute Shay was right there to help. She assisted in every aspect of what I needed from picking the line to cutting it and getting her hands dirty flaring the line so it can be used. I have never spent this much time in a auto parts store and I have never had an employee stand there and literally help me work on parts for my truck, in the end things did not work out but it doesn't matter because my time there was nothing short of an amazing experience. Shay stood out as a rock star but the whole staff was outstanding making sure they stepped in to help other customers so Shay can continue helping me. Thank you O'Reillys staff and HUGE thank you Shay. I will be back because of you.

  Mie MI
a year ago
Excellent service!! I bought headlight bulbs. I tried to replace them myself but it was tight. Bryce, an employee over there, was very kind. He helped replacing them. Thank you so much! Really appreciate!

  will james
4 years ago
I went down there to get some oil for my CRF 250 and to pick up oil for another Bike America oil change on the two young kids that were there were very helpful I forget their name that they were doing really good job

  Maggie
11 months ago
Because i am female does not mean i am beneath the cashiers. Good ones leave and even if a woman was a cashier some stores gotta flirt w my bf which gets so unprofessional and embarrassing for them (Puyallup)

  George Goff
9 months ago
Salesman showing up late. Sales person lazy not wanting to help as if the costumers are the inconvenience. Lol. Go figure.

  Ash Jones
a year ago
Mateo helped me out, great customer service.Bought jumper cables and came back with a dead battery, he tested it and its being charged.Thank you for your help today!

  Uncle Sam
2 years ago
O... O... O... O Reilly's! So we all know O Reilly's is a pretty darn good store to begin with. Which makes this particular branch stand out from other establishment's. Employee knowledge\attitude\gumption\eagerness are above average. They really put themselves in the shoes of the customer to have the best outcome possible for each automotive scenario. 5 stars from this weekend warrior

  M Bamba
3 years ago
I gave one star because I didn't have the option of giving no stars. This was probably the worst example of customer service a parts store could have. I went there to get the codes on my ford super duty truck to double check the codes that Autozone read and provided a print out of the report. When i asked the female rep at the counter she rudely said She needed my drivers license and them handed me the reader and said plug it in and turn on on the ignition, this while calling the next the customer in line to come up to the counter so she could help them. So much for protecting my health by social distancing. Apparently she thought social distancing applied to how close customers were to her. Went out, attached the reader which confirmed the codes and brought it back in. She threw my drivers license on the counter while taking the reader. I asked her if she could print out the report which she said they didn t do. I asked her if I could get the codes then and she said there aren t any codes showing which meant she erased them. If you are looking to be treated rudely then this store is for you.

  Danny Doss
2 years ago
Great location. Definitely a clean and tidy store. Had everything I was looking for. Staff was extremely friendly and helpful. I definitely will stop back in great community resource for those DIY auto mechanic

  Sandra LaJeret
6 years ago
I was pleasantly surprised when i came in for some simple things and was not treated different due to my gender. At other auto shops, I'm treated like i don't know what I'm buying when i can clearly understand the function of a headlight or alternator belt. Simple things. This place treated me like a normal customer and made buying no stress at all

  Sean Hand
3 years ago
The employees at this location are super helpful and are always willing to go above and beyond! On top of that it seems like they are always the cheapest auto parts store in town and if they're not then they do price match! All in all this is one of my favorite auto parts stores to go to.

  Vinh Nguyen
4 years ago
This review should be read by the store manager. The staff, who helped me, were not friendly or even say hello when I walked in to the store. Acknowledge the customer is the basic skill in customer service but I did not see it here at this store. The staff, lady who wore glasses in her mid forty, mocked my pronunciation for my last name. She said she was glad I spelled it for her because the spelling was not even close to how it should be pronounced. That was why I spelled it our for you, your welcome. I will come tomorrow and picked up my item that she ordered for me. Hopefully, I will have a chance to interact with other staff and update my review