NW Auto Collision Center Inc Puyallup

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tracey Brown
6 months ago
They did a great job on my car! Insurance company sent me here, and my car was returned looking better than it did before the accident. I appreciated the quick turn around once I scheduled my appointment. I would use this service again, although I hope I never need them!

  Amy Schweigart
a year ago
I chose this place because Toyota of Puyallup referred me, but I wish I would have read the reviews first, before making my decision. I am unsatisfied with the workmanship that was done to my car and not to mention the ADDITIONAL damage done to my hood and windshield that were not there prior to drop off! I am still trying to resolve that situation 5 days later after pick up, BUT I am the one having to call to check on the status. I also have to come back for them to finish the original job because they didn't have all the parts I was told they had in the first place. No ETA on that either.... I changed my original 1 star rating to a 3 star because the manager is honoring their satisfaction gaurantee on their workmanship by fixing the original work. They are also doing the right thing and taking responsibility for the additional damage that was done while in their possession. I appreciate an honest company, and I am grateful that the issues will be resolved.Services: Painting, Body & Trim

  Char Enott
a year ago
Needing body repair on my 2005 Honda Civic due to left rear bumper, left quarter panel damage due to an unfortunate event I made arrangements to drop off the car first week in March. After one week I returned to pick it up and was so HAPPY with the job NW Auto CC did, my car looked brand new. Not only was the body work done well the painted finish shined like it was brand new!!I am so pleased I would recommend NEAuto CC to every and all friends that find themselves needing this kind of work done!!Thank You to all at NW Auto Collision Center you ve done an excellent job!!!Services: Painting, Body & Trim

  James Moran
a year ago
Absolute worst customer service experience. I scheduled appt in December for body repair on my rear door after minor accident. I was called and told that they wouldn t be able to take me on their scheduled date. Next available date was over 2 weeks away so I took it. They call me a day ahead of appt. (Today) and say again they need to cancel my appt again. For over a month my truck has has taken metal damage/rust because these guys can t get it together. Would never recommend this business.

  Robin Stearns
7 months ago
Took my car in on a Monday needing rear panel and bumper replaced. They called Wednesday afternoon that it was done! Easy to work with, good communication.

  Jacqueline Anderson
a year ago
My insurance recommended this place for body work after my accident. Dropped my car off a month a go, they told me they would keep me updated but have left it up to me to call and ask about my car. They ordered the wrong part twice and I still do not have my car. Called and asked why my car has been in for a month and was put on hold for 20 minutes before they hung up. Still wondering when I'm goibg to get my car because my insurance does not cover a rental and I still have to get to work.

  L�o Panitan
8 months ago
I appreciate their diligence to work on my car from an accident.I think they can improve in communication among their team, to relay information and respond better to voicemails or texts.

  Spencer Hawkins
2 years ago
Excellent service from a small family-owned business. Their quote was literally 1/3 of the other shops, and they were easy to work with for some work without involving insurance. Had the car ready exactly when they said it'd be ready. Hope we never have to, but if we do, will definitely be back.

  Jacob Sirrine
3 years ago
Went to this auto body shop because of some road damage my 2019 Camry got in the driver side door. Ended up having to replace the whole door. Service was fast, high quality work was done, very knowledgeable, and kept me updated with the work on the car and the insurance. Would recommend to anyone needing body work done.Service: Body & TrimService: Body & Trim

  Ethan Young
3 years ago
I arrived with front end damage. I was able to leave my vehicle that day. After giving my budget these professionals strove to honor it and saved me 200-600 dollars.All my calls, texts, and emails where answered promptly and in a meaningful way by Momo the front office personnel/mechanic.After multiple deliberations of choice of action and multiple estimates I never felt my lack of experience and multiple redundant questions where a burden. Momo patiently worked through each aspect of the process with me and ultimately reduced my level of anxiety.The time frame I was given was followed exactly to the day.The overall finished product I am very happy with. This being my only vehicle these professionals strove to get me back on the road as fast as possible. For this I am thankful.If you are questioning using this shop let me just say my experience was streamlined, painless, quick, economical, and most importantly I was treated with respect and a very high level of professionalism.Thanks again!Services: Painting, Body & Trim

  Ali Al-Tamimi
3 years ago
This shop is the best that I have personally been to. Got into a big accident that left my car in shambles, all the check engine lights where on, flat tires, battery dead and paint busted. Got into contact with MohammedAli(MoMo) and he was so professional, he knew what needed to be done for the car and he took care of the services that needed to happen. Best auto-body shop that I have been to. The car looks and drives great now and has been problem free for the past few months. If looking for great service ask for Momo.Services: Carburetor cleaning, Tires, Painting, Electrical, Auto engine diagnostic, Body & Trim, Brakes, Air conditioning, Battery, Oil change

  TEDY PELLEGRINI
3 years ago
My Girlfriend and I selected this shop because it was convenient and when we stopped by we met the owner Tony and The Manager Andrea-From the moment we met them they were awesome! We have a Red Truck that was vandalized and other than the recent vandalism is near perfect as its my girlfriends baby. We knew Red was a hard color to match but we were sold that this shop could do it the best after meeting the staff. Let me tell you-this paint job is a perfect match, she loves it and its simply back to being her baby, thank you very much! And no only that but they delivered the vehicle on time which I can't say has been my experience fom previous shops! I highly Recommend them! Thanks Guys!Service: Body & Trim

  Ed OConnell
2 years ago
Thanks to Mr MoMo who runs NW Auto Collision. Great communication, up front costs and detail, no surprise fees, and very good customer service! This is the first place to go to get an honest estimate to fix anything. Highly recommended for all your Toyota needs.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Kelli Schweigart
a year ago
My wife took her car here after and accident and we got the car back with unsatisfactory worksmanship and additional damage. They repaired the unsatisfactory work, but it still looks shotty. As well as being incredibly rude, the service here was not at all something I d recommend or a place I d ever bring a vehicle back to.Service: Body & TrimService: Body & Trim

  E M
a year ago
Brought my car in a few months ago for a quote and never received it. I even called multiple times to get that quote and was assured that it would be sent to me. I checked my spam folders and confirmed the email address on file with them, and still nothing. Poor customer service. I didn't end up going through with the quote, because the quote didn't exist.

  Andrew Watlon
2 years ago
The staff was unhelpful and rude. Poor communication, non-existent follow-through, and a lack of care for customer service. I m not the easiest customer, I m the first to admit that, but I do expect a base level of competence from the professionals I hire. This company couldn t even remember my email address for a quote after I provided it on multiple occasions. Quick to make excuses and far from taking accountability: NW Auto Collision Center of Puyallup

  Ava Nelson
3 years ago
I needed to replace my bumper due to an accident. Momo was super helpful with finding a time that worked for me and in helping to process the payment. The final result was amazing and done very quickly. I will be coming back for any future work on my car.Service: Body & TrimService: Body & Trim

  Fernando Arredondo
11 months ago
Great customer service, and the young woman that helped me and called me to check in on my car was fantastic. I forgot her name but she was #1. You know who you are

  Zac
2 years ago
The best customer service I ve ever received from an auto shop. Got the car fixed in the exact timeframe they quoted me on and did great work! Go and talk to Momo if you need body work!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Lisa Weseman
2 years ago
Very unhappy with this business, I had to take my car in 3 different time to continue to repair and fix things that were not completed the first time. This time it was suppose to go in for a quick fix and it has been 2 days and I still don't have my car back. I do not recommend this place, GO SOMEWHERE ELSE!!!Service: Body & TrimService: Body & Trim

  Shunda Brown
a year ago
The customer service on the phone alone was terrible! Think before you go. After these reviews and first experience over the phone I won't be going to my appointment after all.Services: Transmission, Body & TrimServices: Transmission, Body & Trim

  Miguel May
7 months ago
Straight and to the point. Great communication and upfront about pricing and potential charges.

  susan snider
2 years ago
Very professional got me in and out very friendly

  Webber Dean
a year ago
Great service and timely job