O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ducci
2 months ago
The O'Reilly Auto Parts, located in the heart of Pullman Washington, is a great store! They have a huge selection of anything you could possibly need for your vehicle. The best part about this O'Reilly's, is the hard working employee DAVID! I've gone in there numerous times and David's helped me figure out everything I need to know and has great customer service skills!

  Bruce Manning
2 months ago
Very grateful for outstanding customer service today by Jesse at your Pullman, Washington store! I needed hard-to-find windshield wipers for my RV, and was daunted by the prospect of trying to install them myself. Jesse greeted me from behind the counter as soon as I entered the store, asked me what I needed, searched in the appropriate aisle and the back of the store to find the two, unmatched sizes with complicated installation, then unpackaged them and installed them for me at my RV outside the store. As a senior citizen often frustrated by customer service other places, I was thrilled to find a place and an employee who really cares! Will definitely patronize your store for all my auto parts needs going forward.

  Patricia Noneyabuisness
2 months ago
I needed 3 new wiper blades and wanted rain ex...they had them put to the side and Jessi was so kind to put them on for me!! Love that about o'riellys Thank you!

  Niccomi Holcomb
a month ago
Worker was kinda rude when answering the phone when I simply called to ask a simple question. The first time I was hung up on

  Matt Meester
10 months ago
Great parts store with knowledgeable staff. Not their fault the computer systems stink and website is worse.

  Trixie Z
11 months ago
Incompetent service I stopped by because one of my headlights was out and I needed help replacing the bulb. One of the workers replaced it for me, but it did not solve the problem. He told me there was nothing else he could do, and that it must have been a wiring issue that I would need to take into a mechanic (he also recommended I try Jiffy Lube, which I later discovered can not actually service wiring issues). $100 and a trip to the mechanic later, I learned that the only issue was that the O'Reilly worker had replaced the wrong bulb. Very frustrating experience!

  Jesse Steele
7 months ago
Great selection and service. Workers are there to help and do a great job. Have never been here and not found what I needed!

  Alexander Kirkpatrick
3 months ago
Great place, staff is super helpful!

  megan Riley
5 years ago
Great experience there today! I am clueless when it comes to windshield wiper blades and I recently had just broken mine off and when I went into this store they not only helped me find the correct size blade for a reasonable price, but they even took the time to help me put it on for free! I m 100% going back there for any more problems that I run into in the future.

  Ronja Johnson
3 years ago
Ryan is an incredible and kind salesman. I have been to THOUSANDS of OReilly's and this one deserves an award. Customer service, stock, knowledge of job, and kindness. Will be there for all of my car needs. Great experience

  Dante Knight
2 years ago
As always, staff was super helpful and really nice. I've never really had a bad experience at ANY of the O'Reilly locations. I prefer here over Auto Zone and Motion.

  Katrina Harmon
5 years ago
Came in for a new headlight after one of mine burned out. Fantastic service. Helped me install the new bulbs and doubled checked they worked. Will definitely be back for anything else I need.

  Vicky Monk
5 years ago
I bought new head light bulbs and asked the clerk to help me install them. He came out and looked at my car then said he needed to ask a more experienced person. The asst manager came out and was very rude, telling me they dont have time to help me. Even though I was the only customer there. A few days later I took the bulbs to a car repair shop and told them. The shop owner said, "those guys aren't mechanics and most of them dont know what they're doing". Well I guess it's true, but he didn't have to be so rude about it. Cant recommend due to poor customer service.

  Marie Gaudin
6 years ago
My car died, I asked them to test my battery. They told me the alternator was bad and I needed to replace it right away and that that they had alternators I could buy. I took my car into the dealership a week later, nothing was wrong with it. They were trying to get me to buy a part I couldn t replace on my own that didn t even need to be replaced. Still thankful I waited to take my car into the dealership

  Edward Gunn
2 years ago
Like the employees they are extremely helpful. They wil go extra far to make sure you get the right parts. Even if it means leaving building to look at your vehicle and the part you might need.

  Emilie Alexander
a year ago
Super friendly service. guy went above and beyond to replace my headlights for me on my honda it was kind of difficult but he got it

  Jennifer Thorsten
2 years ago
They are always always helpful!! They have always had everything I've needed, even the odd random parts! Plus they have decent pricing! Def recommend over Auto Zone!

  Emily Wexler
3 years ago
O'Reilly's is awesome! I needed a new battery and they were awesome enough to put it in for me! Very happy with the service there! Thank you Jav!

  Paige Narst
2 years ago
Really nice staff, went in wanting to get setup to do my first oil change by myself, got some great advice and help. Highly recommend

  Emily Evenson
4 years ago
Really great customer service and everyone was very nice. Needed a new headlight and they were helpful on which to choose, and helped me install it. Thank you!

  Angelina Clausen
6 years ago
So glad they are open on Sundays! They knew what part we were describing, as our horse trailer, with horse inside, sat broke down on the side of the road.Very fast, helpful and friendly, and they had the part there waiting when we got there to pick it up.

  Chase Garrity
5 years ago
This place was doing so well for a few months but now the place is going back down and even faster than before. A lot of the male workers are cocky know it alls when they don t actually know much. Manager talks too much and doesn t respect his workers. The other guy who s the assistant manager is better than him.

  Pearl Carlin
3 years ago
I went in for a battery with my 3 year old son and ask if they could put the battery in for me and Brian was really professional and kind he did it for me I would highly recommend this company to anyone and I do thank you Brian

  Aaron Wright
2 years ago
They tested my battery and helped me get a new one. They are generally pretty helpful. I'm glad they're here in town.

  Lion Master
5 years ago
Argh! Grumpy O'Reilly worker. I got caught by sale sticker prices too. If your not a member, or the clerk cant figure out the register, you will pay full price for your item. Example: I look at antifreeze rack. Lowest priced jug is extremely cheaper. I grab and bring counter to pay $8.63 as advertised in large print. Guy comes out of aisle coughing and mumbling something he only understands. ok, i will pay and be on my way i think to myself. Start process to pull my account on his screen, 2 min later he says we gotta move to next register. Again i think to myself, Ok, Im supposed to learn something in this moment so be cool. Well he starts rambling on about his day and that the computer guy is gone. This point its pay $7.00 more for my product or argue with some random person in the world that is upset about his own decision making. I paid the $7.00. I will leave it at that. But all other O'Reilly locations have treated me very well. I just caught one on a bad day.

  Kat
a year ago
I have been coming here for years and honestly the folks working here are always so knowledgeable and pleasant!!!!!

  j flip
2 years ago
I just relocated to Pullman. I've been into this location a couple times now and the staff is helpful and friendly so I thought I leave them a 5 star rating. Thank you

  Angela Moe
6 years ago
Went to get my battery tested and replaced if needed bought a new battery for 150$ and the next day the car died again went back in and the guy who installed the battery admitted to knowing the battery wasn t the issue and refused to give me a refund saying my old battery was still bad. Complete joke won t be shopping here ever again would rather drive to Moscow or anywhere else and get help.

  Eric C
9 months ago
Friendly employees who helped me find exactly what I needed.

  Ceara Maxwell
4 years ago
Couldn't figure out my Mitsubishi headlights. But I guess that was my fault... Recommended customer service! Beautiful people!!