Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Kait Anderson
2 weeks ago
Dropped an older truck off that needed a little bit of everything and needed even more between the time I had set up the appointment to bring it in & actually bringing it in.They had amazing customer service. They listened to everything I had on my list for what I knew it needed done, everything I wanted them to check over, and recommending a few other things to check. The communication from them couldn t have been better, I received many calls updating me as far as where they were with my truck.This was the first vehicle I have ever put in a shop and I was expecting so much more damage to my bank account than it actually was. I will use them each and every time I need a vehicle looked at!
Heather Loucks
a month ago
Went in for an oil change & asked them to do an inspection. Ended up getting a couple other things serviced so the bill was just over $1k. Seemed a bit high but then again prices have gone up everywhere. Overall they had good customer service and I feel like they were honest with me. Would recommend.
T Tayler
3 months ago
They fit me in urgently and got my Jeep on the road again as quickly as possible and the charges were very reasonable. They are great to work with and honest and took great care of me. If you need a car repair or maintenance work, definitely call these guys first!
Jeannette Heffley
2 months ago
This was our first time using DME auto. We were happy with the service and everything being explained along the way and knowing that we could trust them to do a good job. They did an amazing job. If we have any future car repairs they are our first choice
Devion Hagen
2 months ago
DME auto is the only shop I and my extended family bring our rigs to. They give excellent customer service, efficient work, and fair pricing. Tim at DME gives personalized hospitality and care while the repair team delivers high quality service.
Lori Parry
6 months ago
Tim and Doug were wonderful. They made a stressful situation into a pleasant experience. I really appreciated how quickly DME got me in and how quickly they fixed my car. I had car back within day. Best thing about this place is you know they truly care. Was even shown exactly what went wrong on my brakes. I ll be a life long customer no matter what car I drive.
Marcia Strang
3 weeks ago
I appreciate the personal service and care given to our car s needs. I also am appreciative of DME s willingness to help me immediately in an emergency. I will always use them for service on my cars and trucks.
Jim Lawrence
5 months ago
I've had my transmission serviced and new batteries installed. Squeezed me in on a Friday afternoon due to me having surgery on Monday. I highly recommend DME Auto Service.Services: Transmission, Auto battery replacementServices: Transmission, Auto battery replacement
Jaden T
5 months ago
Apparently they like every repair shop over in the islands is backed up for months. Never ceases to amaze me when I walk into these places I see a bunch of guys notb really doing anything but they're so busy I'll have to make an appointment 3 months ahead. But let's be honest the islands don't have enough population are driver's compared to auto repair shops to keep them backed up that far.I kind of feel like they work on. he had to just buy another island time no sense of urgency no sense of being able to adequately and accurately diagnose how long would it take to do a repair. And it seems that all the island people just accept it so they get away with it. I have a friend who lives up literally had to go almost 3 months without a vehicle because waiting for a shop to work on it and he had to buy another vehicle.Also I should note that the majority of the population up in those islands are of an older generation and they're not technical savvy, trust me I should know they can't even get decent internet up there.
Theodore Marshall
4 months ago
Tim at DME was very courteous, and a pleasure to deal with. Professional and well kept shop, with promt service! Will return for future repairs and maintenance.
Jerry Davis
5 months ago
Tim and Doug got me in on a very busy day and replaced both of my headlights in record time. I highly recommend them to anyone with auto problems. Great guys!!!!Service: Electrical repairService: Electrical repair
Michelle Burke
3 years ago
I just can't give enough praise to these guys. They have quite literally gone above and beyond helping me and my husband. Fixing both of our vehicles in a very short amount of time. They have been very fair in the pricing. They have outstanding customer service. There communication is amazing.Thank you DME Auto Service.
Dru Murray
3 months ago
Doug & Tim were super! Our car is running great now and the bill was quite reasonable.
Mel Morrison
3 months ago
They bent over backwards to find the parts needed and got the repair done as fast as reasonably possible. Great communication along the way...will definitely be back for future auto needs.
Bernard Jensen
6 months ago
A good, honest auto shop worth going to for small or major repairs. Excellent customer service and they get the job done right. They also stand behind their work.Services: Transmission, Steering & suspension repairServices: Transmission, Steering & suspension repair
Kenneth Smith
a week ago
Great Service, Nice Staff, will do all my auto maintained here .
Joycelyn Reed
10 months ago
My Jeep was giving hell on string. My boss recommend me, even with crazy holiday times as they were. They got me and very quickly. Fix the problem which they found, we're very reasonable very respectful. I'm confident in their work.
matt grahn
11 months ago
Great experiance! I tried a few other auto services and never found one that liked, until I tried DME. I have an aging ford and have seen some concerns online, I didn't bring them up at first and DME said they were concerns. No one else had brought them up. I had a bunch of things done and I thought it was a reasonable price.Services: Transmission, General repairs & maintenance, Air conditioning, Vehicle safety inspection, Oil changeServices: Transmission, General repairs & maintenance, Air conditioning, Vehicle safety inspection, Oil change
Jessica
9 months ago
Charged me $160 for an oil change/tire rotation. Had an appt and it still took 2+ hours. They were super nice but my prior oil change/rotation I paid $100 for just down the street somewhere else. Won't be coming back. Should have asked about pricing prior so that's my own fault but I wasn't expecting it to be that high. Everyone told me I got taken to the cleaners.Services: Tire rotations, Oil change
Brian Peters
10 months ago
I've known Tim since before he opened DME. He has always been honest and upfront about my car maintenance needs. You won't find better customer service. I can't recommend him highly enough. I trust him and you should too.
Curtis Vincent
a year ago
I would highly recommend DME Auto Repair for your Automobile needs. We were new to the Poulsbo Area, and we needed to find a reputable Mechanic for our Car Repairs.After I drove our New/Used Car up to our new home on October 15, 2022, I thought something happened to the Transmission, because the car would not go forward. When I contacted the Firestone shop in Poulsbo because we have had all of our cars serviced at Firestone in our previous location they said, We don t do transmissions . I several other shops who told me they were booked for months.I located DME and they told me I could bring the car in, and they would look at it. I had the car towed in to DME and Doug and Tim checked the car thoroughly ran it through tests and could not locate any problems. Doug said, I took it on several test drives, up and down hills, ran diagnostic checks and check fluids and could not find anything wrong . When I picked up the car, I asked what we owed and they said Nothing, we did not have to do any repairs. That was such a relief.On October 28, 2022, when I needed an Oil Change, Tune-Up, and Vehicle Inspection, for our other vehicle, I took the car to Firestone in Poulsbo, because we have our records for our cars with Firestone. When I was quoted a price which was extremely higher than I have ever paid I was shocked.So, I contacted DME again and took the car to them and I was extremely happy with the service and the speed in which they were able to get the car in and out.On January 10, 2023, I took my wife s car in for new Headlamps, and they again did not disappoint. They ordered the headlamps, scheduled a date to install the headlamps, and had them installed perfectly and timely.The new lights made seeing the roads much better.We are extremely happy with the Service provided by Doug and Tim at DME Auto Repair and would HIGHLY Recommend them to all our Friends and Neighbors.Services: General repairs & maintenance, Vehicle Inspection, Auto emissions testing, Vehicle safety inspection, Oil change
Jim Washington
3 months ago
Very professional group here. Never a problem with repairs or pricing. 5 stars
Little Explorers School
9 months ago
Very professional and competent mechanics. Any other shop would have charged twice the amount for the work they did in my JK. I ll definitely use them again.
Lisa Davis
10 months ago
This is a wonderful place to go for professional, quality service from honest folks I can trust my vehicles with. So far repairs have been done right the first time and I ve had no billing issues. I will continue to go back to this shop.Service: General repairs & maintenanceService: General repairs & maintenance
Dale Rhodelander
2 years ago
We can't say enough positives about DME Auto Service! Doug & Tim are the BEST!!! We have a Jeep Wrangler that wouldn't shift out of 2nd gear. After we spent $1,700 at another Auto Repair Shop, only to tell us they couldn't fix it. We called DME and spoke with Tim .... He told me they were very busy, but they would definitely take a look at it for us. They identified the problem right away and fixed it .... Ended up needing a program reset! Not a complete transmission repair like the other shop told us.I also have to point out that I didn't have a ride when I dropped the Jeep off .... Doug the owner of the Shop, personally took the time to drive me. He also picked me up after our vehicle was ready.Thank you DME Auto, Tim & Doug for the OUTSTANDING customer service!!!Dale & Tanya
Sheyanne hughes
11 months ago
Had DME replace the front left headlight assembly on my BMW. They had to remove the front bumper and side panel to get to it. Their service was fantastic and the staff is amazing!
Melanie Kaye
4 years ago
I am recently new to Washington and of course my truck broke down. Being away from family/friends with extra cars and not having my trusted mechanic was very stressful. I had to take my truck close so i didnt pay a fortune for a tow. DME had decent reviews and is very close to my work. Tim was extremely efficient and patient in helping me with my estimates. He was willing to take the time to help me make the best decision financially.... and for my truck. My 2003 Ford Expedition was towed in there Wednesday and i just picked it up today Friday at 2pm-. My engine was misfiring- all my coils and plugs needed to be replaced. They kept me up to date, i felt the price was fair and i am very pleased with my experience. I have worked at several car shops and customer service- this is by far one of my best experiences with a "new" car shop. I would recommend
Adrienne Sontag-Murphy
a year ago
On a road trip last month our 2001 Toyota Tacoma s master cylinder broke! We were basically stranded, Tim was kind enough to squeeze us in his already booked schedule and provide excellent service at a great price. Wish I had a mechanic like him back home!!
Bill Cooper
a year ago
The folks at DME Automotive are rock stars! On a trip to Poulsbo my Prius catalytic converter was stolen. Tim at DME went above and beyond to find a replacement and get it installed the next day. I can't say enough about the service I got. They even gave me a ride back to my hotel after I brought my car in. Best. Repair. Shop. Ever!
Garrett Fonteyne
8 months ago
Tim and the team took really good care of us. I appreciated their communication and diligence in diagnosing and fixing our car issues.