NAPA Auto Parts - Westbay Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Simon Johnstone
11 months ago
Normally love this store, but I asked for OEM brake Pads and Rotors for my Subaru, and exactly ONLY 7,000 miles (mostly highway with very little braking) both rear rotors have deep groves in them. The original brakes I got exactly 100,000 miles out of them, so these are very poor, and are also making the vehicle make a droning noise. Furthermore the manager said any warranty on these would require me to pay labor to have the old one removed and possibly replacements costing me a boat load of money more to get re-installed. So I can no longer recommend NAPA in Port Townsend. See photos. The front rotor seems to be doing better, but I wonder how long before they go bad as-well. These rotors and pads they sold me are trash.

  Jillian S
6 months ago
I love the service at this store! Everytime I've been in need of automotive assistance, this is where I go. I'm always greeted quickly with friendly customer service. They have the knowledge, advice and usually the answer. Not only was Nathan very helpful through my transaction, he was kind enough to help install the part. Top notch staff, thank you NAPA, especially Dave and Nathan!

  Derek O
8 months ago
THANK YOU ISAAH! After a looong day at work, he singlehandedly turned what could have been a nightmare scenario into a relatively minor inconvenience. He helped me out BIG TIME today. He knows exactly how to treat customers and what it means to do your job with a smile. Customer service has all but disappeared in this country but I rediscovered it today. Seriously, promote that dude to Regional Manager. Or at least give him a raise because whatever you're paying him is not enough.

  charles hartzell
11 months ago
I go here often, there is an older gentleman who is pretty helpful. Asking anyone else a question, about anything, is kinda like the time I asked my dentist why my tonsil was swollen; he looked at me puzzled and dismissed my question by telling me his job stopped at the last molar in the back.. it would be nice to go to an auto parts store and have some level of confidence that the person slanging auto parts knows more than I do about what they are selling. But hey, the parking lot is large and easy to park in.

  Dean Smoll
5 months ago
These Guys go Above and Beyond to help their customers!Totally recommend.

  Zoran Strong
a year ago
Sarah is amazing. She's so helpful and has always worked so hard to get me the parts I need. I consider myself an amateur, but I feel better after talking with and working with her. She deserves a raise. Some of the other folks are also great, and the stock is excellent. I think I've only had to wait for a part once.

  Bobbie Bauwin
a year ago
Update the high success rate remains Nothing to improve.The best in every way. Outstanding customer service, product selection AND were masked. Not true of my local NAPA store. My new go-to for car stuff and worth every minute/mile. Update went for a new battery pleasant but insanely slow service. A little confusion on exactly which one.

  CJN Daily
6 months ago
Everything I needed and great employees who go beyond to help resolve.

  Tiffany Pitts
8 months ago
Very helpful service even though the hitch I bought didn't work. They returned it without any fuss.

  Traci Ferguson
2 years ago
This is where I go for parts, every time. Never been given the wrong part, returning parts, if needed is easy, and they almost always have the part needed in stock. And the sales team are the greatest!! I was stuck on something and the advice given worked better than I ever imagined. Just a great store all together.

  Joshua McKenzie
7 months ago
The people and service here are amazing! I will definitely go back!

  SteamBoat Willy
a year ago
Rarely do they have anything needed in stock and the staff are without a doubt some of the grumpiest people in the entire town. Avoid this place if at all possible

  Cory Heuer
a year ago
When I last visited here they were very professional very helpful and was able too get what I needed. If you need auto parts they can usually get it for you or recommend you to were you can get it and they are very knowledgeable. And thier prices are reasonable.

  S Blake
7 months ago
The young lady was knowledgeable and got me the exact part I needed.

  Sam Black
4 years ago
RJ was very helpful in finding the wheel bearings needed for my vintage camper. Professional and courteous the entire time. Excellent selection, especially the more industrial side of things. Will definitely be back.

  jason young
10 months ago
I had a battery problem and they checked it out for me. I need a new battery and they installed it for me. Great Napa.

  Ron Micjan
4 years ago
Mostly good, they had my wiper blades in stock and dug them out without me having to dig through the book looking for the part number, that's helpful. Waiting 10 minutes while the counter guy tried to figure out how to input the weekend deal from the flyer, not so much.

  Gina
3 years ago
Went to pick up a 4wheeler batter for my grandad. Shoulda called first, but they had it in stock. Was helped quickly by a knowlegable guy, transaction was quick and seamless and I was in and out.

  B.J. Hallinan
5 years ago
Reliable help from a good crew. Never a problem with warranty from this store. Plenty of knowledge and not afraid to recommend someone else if they don't know a particular problems solution.

  Luke Bogues
5 years ago
I've shopped at Westbay in Poulsbo and this location in Port Townsend. Both stores are exactly the same. If you're a good ol' boy friend of theirs, they'll treat you exceptionally well. If they don't know you, expect to feel like you're inconveniencing them. Shop elsewhere.

  Jessica Martin
2 years ago
The employees there are friendly and help you find exactly what you need and if they don't have what you need, they either order whatever it is or give you recommendations on where to find what you need.

  David Scott
7 years ago
I always have the best experience getting the auto parts that I need at Westbay. Professional and courteous service. If they do not have the item in stock, they will get it to you quickly.

  Luis Machuca
5 years ago
Really knowledgeable staff and very helpful... found what I needed a battery for my walkie lift and where the only store around to have that. Awsome customer service.

  albert yaunkunks
5 years ago
Great they were very helpful. I was stressing about engine light. Napa guys walked me through it they're just guided me and I was able to get engine light off van. WowThanks Napa

  Bill Kilcullen
5 years ago
Awesome employees, love cars, always helpful. Great selection of parts and if they don't have it, they'll order for you!

  Kevin Goatz-Short
7 years ago
Always good customer service sometimes hard to communicate to the counter person what you're actually looking for but that is part of Being Human Life Will Go On

  FAITHFUL FISHER
7 months ago
Good service. Staff try hard to get what you need.

  Thumper Thunder
5 years ago
Quality of Napa parts has declined because of competing with places like O'Reilly's and Auto zone, but the People are so much more knowledgeable than what you get elsewhere.

  Debra Haranczak
11 months ago
Good service. Helpful, friendly and professional.

  jon zellmer
2 years ago
i've always liked this particular napa, they have a couple guys that really know cars, but mostly cause they are usually pleasant to deal with.