Kitsap Truck & Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  sifu Terry Faircloth Kajukenbo 8th
4 months ago
This is the first wrecking yard where Ive encountered people who treat its customers good...They pull the parts for you and are very very fair on pricing...I drive a 93 dakota 4x4 hard to find parts for and they allow you to purchase what you need over phone so you can not make the drive for nothing... I highly recommend coming here...plus they have an awesome mascot dog camped out in lobby :)

  J S
2 months ago
Amazing customer service. Way better than a Pick-n-Pull.The staff is very kind and clearly care about helping their customers. Highly recommend this place for car parts.

  Scott Stinson
3 months ago
Great experience buying a used car, project from these guys. The office people were very helpful and took their time to explain the transaction process.

  Claire Shaw
9 months ago
I had been chasing down a specific discontinued part for my car for weeks with no luck and just tons of frustration - until I lucked into talking to Harry at Kitsap Truck & Auto! He not only checked their lot for the piece that might fit what I was looking for, but also talked me through how to describe what I was actually needing in case I needed to continue calling other shops(as a person who knows very little about cars I was talking myself in circles trying to find this thing!) and sent me detailed pictures of the matching car they had on their lot so I could verify the available parts with my mechanic before purchasing. Every other place I ve called hasn t been even half as helpful as these folks, I m almost disappointed we ended up finding the part needed from a different seller! I know who I ll be reaching out to if I need any more used parts in the future though; thank you for the excellent and helpful communication from all of your team members!

  Blaine Aviles
10 months ago
Harry was fantastic. I went in there last week to find a driver seat for my Mazda 3. They happen to have one, the seat was in great condition but had some mold on it. He cleaned it up and had it in outstanding condition. His customer service and attitude is the prime example of how establishments should be ran. I will definitely be back if I ever need car parts.

  Nonya Noodle
3 months ago
Say snake 10 x fast. These guys are professional slithererers. Do not be fooled...

  Christian Flores Jr
4 months ago
Great service, got center console and missing rails for my vehicle

  Cyndie Johnson
10 months ago
Had exactly the part I needed at a very low price. I couldn t make it there before closing, but one employee stayed 45 minutes late to accommodate me. Awesome service!

  Michael Parmenter
6 years ago
Come in and see Shawn he'll help you out. Didn't have enough money to cover the Total Core fee and they were nice enough to help us out because we gave him a long way to get the part they are very friendly helpful and knowledgeable

  Aidin Freeland
2 years ago
Bought a engine 6.8 v10 that cost me $1900. They said it would be ready the next day, next day comes and it s not ready, No problem. Call the next day same thing. I asked where the engine is and he said all they have to do is pull it with the fork lift in their garage. A week later I call again and he said it should be ready today or tomorrow. Tomorrow comes and it s still not ready. If you spend next to $2000 on something you would think they would care a little more especially since all you need to do is grab it with a fork lift.

  Christopher Cioc
5 years ago
These guys were awesome. I went to get a new window and they took me on a VIP Deluxe ride into the junk yard so I could figure out if there were more parts I needed for my car.The price was about 1/4 the cost of a new window. The mechanic guy (Jaime I think) took the window out of the junker like a boss!Definitely come here for parts, even if you live in another state!

  Ed McMahon
6 months ago
Junk yd had the parts we needed, friendly place

  David Shoap (The Nerd King)
6 years ago
They don't sell parts really in the sense a junkyard or salvage place should, they sell some, but then if you need a hard to find one, and you have to buy the whole unit its attached to?Seriously, that is exactly why I have ordered everything online (This was the first call to a local store in a long time to find a used part and this is exactly why), 5 minutes online on eBay however and I found my part from a junkyard willing to sell parts. $65 which included shipping. It just means I have to wait a couple more days, then well that's the bricks at least I did not have to deal with people that look to ruin the do it yourselfer.I would have happily paid over a hundred bucks for the single part I needed as there was no way I am buying another transfer case for a single part.

  Jesse Lebeau
6 years ago
Pleasant experience. Spent over $1,200 last 2 weeks and will continue to use them.Friendly, helpful and organized.slightly high prices, but customer service is where it's at.* Changed to five stars for another great transaction

  Chris Gilbert
3 years ago
I needed a part for my transmission on my car, it's right there in the engine compartment, would've taken all of 5 minutes to pull it off... They wouldn't pull that part. Now because of their unwillingness to pull a small part, I have to spend $150 to buy a brand new part where a used one would've worked just fine. I'll never give these people my business again.

  Tim Meagher
6 years ago
Referred to them by another salvage company and had a great price. Better yet, they were willing to work with me to pay over phone and allow me to pick it up after hours because I was driving a distance. Good, easy to work with guys.

  Denise Lane
11 years ago
First, they bold-face lied to me on the phone. Put me on hold to 'check' then told me the part was the color I wanted to match my car. I called a couple days later to see if the part was still there & asked if they would match a price I found across town that was $5 cheaper. He says OK. When I show up (I said I was coming right over for the part) I waited about 45 minutes for them to pull the part. It's not the color I wanted, not even close. When I arrived I had asked for a second (easy to remove) part so I know that is not why I waited so long, but when asking the price for that part, the way he answered was sorta fishy, like as if he was adding extra $$ because he went lower on the other part price. "Douche-bag" is the name that comes to mind. Oh,yeah. He also down-talked the other auto yard claiming they must have been lying to me about having that part. Really! Thou dost protest too much, methinks.

  Valter Cid
7 years ago
Drove down from Vancouver, Canada, to pick up some parts for my BMW 7 Series. I admit I was hesitant due to some reviews on here, but Dave was extremely pleasant and accommodating.The parts were in excellent condition; much better than I expected, considering the car they were pulled from took a nice whack on the passenger side.The price was *extremely* fair. I would not hesitate to drive 400 miles, round trip, to buy parts from them again.

  Elizabeth Fields
7 years ago
I bought a 2001 Chrysler Town and Country from here and it was such a pain-free, easy experience. Being a single mom who doesn't know a lot about cars so I can see places taking advantage of that, but Dave and Shawn didn't. They were totally open about everything. The price was under what I had budgeted, they even helped with the licensing. I couldn't have asked for a better experience! Thank you guys so much for all your help. I love my van!!

  Mehrab Khoshbakht
5 years ago
decent place, I have a car lot and i buy parts a lot different places. I only used them twice, they made mistake both time in order, but they fixed it right away and sent me the right part without any hesitation. ill definitely recommend them

  Hussain Hafid
5 years ago
Good guys. Not too far from Tacoma with the parts you need at a reasonable price. Picked up a wheel for a Highlander from these guys. It was as described. Hopefully I won't need their services anytime soon but, if I had to pick some parts for an older vehicle, this is the place to contact.

  Paul De Guzman
7 years ago
I called and it was almost 6pm and they close at 5pm. I was surprised when someone answered... I will say that Tracy, was so nice and helpful during our whole conversation I felt that I had give her 5 + 2 For helping me. She didn't give me the call back tomorrow during business hours excuse. She actually went online and found the part I needed at a competitors in Shelton. That's what I call excellent customer service! So if you're looking for a part for your old used car ask for Tracy and tell her Paul sent ya! LOL! THANK YOU TRACY!

  Mark C
7 years ago
went in and asked for a part, the counter person said they do not sellsmall parts and suggested I go to the part store down the street. I explained to him that they do not make the part for my truck, he asked me to wait a minute and he returned with the part I needed in his hand.I was in and out in a couple minutes, they were great.

  Andrew Austin
3 years ago
My father and I purchased a used F150 from Shawn who gave a very honest opinion and description of the vehicle. We have had the truck now for a few days and have been very happy with it.

  Mikal Vogt
7 years ago
Manager was supposed to come out two days ago to buy my vehicle. I get no call yesterday because of the snow which i undersand. I try to reschedule a new appointment for today they say theyre busy. In a none rude way i say well i thought id be top priority since you missed me twice now they said well let you know tomorrow. I say ok i need a time. We will call you tomorrow they reply so i ask to talk to manager and he tells me we should part ways now and then to never call back again!!! Are you freaking kidding me im upset but totally respectful still !!! Rude manager rude front person just all around rude!!

  Tyler Schmidt
4 years ago
Called, asked for specific parts. Gave vehicle year, model and confirmed I d be in to pick up same day. 45 min drive later, one way..... ohhh yeah we don t have any of those. Next time call before you come all the way out....Excrew me?Not even an apology. I guess it s difficult to remember how use computers after being in prison so long...Kick rocks!!!

  Jonathan Galgano
2 years ago
Tons of cars, no need to search for hours for your car they have database to look up cars and get parts with you. Thankfully when I went in the same model of truck had just been brought in and the guy took the parts off for me!

  Kit Smith
3 years ago
They always have the parts I need to restore my 2004 Ford Expedition 5.4l 4X4. They don't charge an exorbitant price either

  Matt Hedrick
7 years ago
What s in it for me That s what Dave said for a navigation DVD player he had sitting on his desk in front of him. Our navigation DVD player in our Acura MDX will not read the DVD disc according to Honda. They recommended replacing the DVD player. The unit is mounted under the passenger side front seat with two 10mm nuts, very easy to pull out of the vehicle. I called Kitsap Auto Wrecking to ask if they had the part I needed. Dave called me back and said he had the part in front of him but the DVD player maybe vehicle specific and he couldn t guarantee it will work for my vehicle. I asked if I could bring my MDX to their wrecking yard and plug in the DVD player to make sure it works before I buy it. Dave said he wasn t interested in troubleshooting my electrical problems then asked what s in it for me? My response was a potential sale . I understand electrical problems can take time to diagnose and a wrecking yard does not make money when people test different parts to find the problem however this situation seems to be slightly different since Dave already had the part in front of him. Dave s solution was charge me $35 to test the part. My solution was to tell other people the low level of service they can expect from Kitsap Auto Wrecking and spend my money elsewhere. Too bad to Kitsap Auto Wrecking since the DVD player sells for a few hundred dollars.

  Jeffrey Ericksen
3 years ago
Over the phone, they told me how to fix my Honda that I thought was dead. A literal four-dollar part got me running when I was about to have her towed into town for an expensive repair. (I fried my main fuse by jump-starting it wrong. $US4)