Wilder Volkswagen, Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Judy Holt
a week ago
The routine service was OK, but the service manager told me that our Atlas had a "Category 1 leak" but no technician was available to verify the source of the leak. I requested replacement windshield wipers but the dealership had none in stock.

  Kimberly Gallagher
4 months ago
Richard was very helpful in explaining the features of the ID 4 and the aps that go along with owning an electric car. We enjoyed working with him.

  Cera Reusser
3 years ago
A week ago today we drove by Wilder VW and saw a 2017 VW Dune convertible on the lot for sale. We ran by quickly after hours and looked at it then headed home to think about it. We spent Saturday thinking about it and looked to see what their hours were on Sunday and I Loved to see that they are closed on Sundays to give their staff family time. . Monday AM we were headed back to see if we could make a deal and give it a new home. We were met by Tony Innocenzi who was all masked up and very easy and pleasant to deal with. A quick test drive and very easy negotiation and in no time we were on our way home in our new to us VW. That was the fastest car sale and delivery I ve ever had and I just retired after 40 years in the auto industry and it was so nice to be back in a family owned dealership that is run like I so enjoyed working for years ago. The manager Kris was great and so was Kelly in F & I. If you are looking for a dealership that still knows how to treat their customers right I know you will be pleased by going to Wilder Auto. This is our 18th VW in 40 years and I can guarantee when its time to make a change again we will be back to Wilder Auto.

  Edward Stephenson
10 months ago
All the services appear to be working well. We especially appreciate the new software features, but our owners manual was not updated or replaced. If this omission was because Wilder was able to install the s/w updates ahead of our scheduled upgrade date, then we accept the delayed manual availability; not a big enough issue to impact our 5 star rating.

  Daniel McFadden
11 months ago
I rather light my car on fire than bring it back to Wilder for service. They don't care about you, they only care about your money. They will misdiagnose and charge you for a repair and then refuse to refund your money. If you have custom rims, they will trash them when rotating tires. Can't wait to hear the manager/owner response, they certainly don't have time to talk to you face to face. Good luck getting anyone to talk to you on the phone. Do not bring your vehicle here!!!Find a independent mechanic; Rusty's Import Auto Repair or Bruce's Specialty Auto are excellent alternatives.

  ckirsch kirsch
3 months ago
I was told two items will need repair when I c ome for my next oil change, heads up, I like that.

  Roberta Hiday
9 months ago
I would give it a 5 but the first time I went in for the recall the tech had gone home so I had to be rescheduled. I would have appreciated a call to save me a trip in. The second appointment went very well.

  Michael C
a year ago
Justin, in the service department, saved our vacation! We were driving from Oregon to catch the ferry to Victoria and broke down in the mountains. We managed to get to Wilder VW and Justin arranged for us to leave the car with him and catch a ride on their shuttle to the ferry terminal. While we were gone, repairs were made and we were shuttled back once we returned. We got to take our (long awaited) trip, came home safely and on time because of Justin and his team. On top of that, he was incredibly friendly and very easy to work with. We couldn t be happier!

  Landon Turgeon
a year ago
Brought my Volkswagen here to get repaired. Left it here for two weeks and they installed the wrong part and my car is driving worse then when I brought it in. They apologized and asked if I wanted them to order the correct part and they could install it in a few weeks. I declined and took my car somewhere different. Won t be returning

  Nicholas Turk
2 years ago
Bern works since my order and figured I best go a different route considering the lack of customer service. I have plenty of shop experience and this is a disgrace to a valuable trade. Careful I know my way around systems y'all just look at. Got my business license and will approach your customers soon. Y'all have the tsb and warranties and a nice cut of profit.

  Ed Anders
8 months ago
The engine cover was not snapped in placeFortunately it did not fall into fan or radiatorWhy remove the engine cover for an oil change

  Vicki McCurdy
4 years ago
Great service. Even got a free car wash.Fast and efficient.

  Kelly Truesdell
3 years ago
The people are great to work with. So friendly and knowledgeable. I came in for routine maintenance but they also were able to take care of another issue during my visit. This is THE place to buy and service your vehicles.

  Kathleen Eckert
3 years ago
This was my first time ever buying a car from a dealership and I had an amazing experience. The entire Wilder team, especially Kevin, was so kind and helpful answering all my questions and helping me find the perfect car. I just want to say thank you again to the entire Wilder team!

  Burgess Jackson
4 years ago
My Sweetie and I were vacationing in Olympic National Park, driving deep into the mountains when the check engine light came on the panel of our rented Volkswagen Beetle. The manual had no information, and after waiting nearly an hour for Avis roadside assistance to answer the phone, we were feeling desperate, fearing we might lose a big chunk of our precious vacation to car trouble, with nowhere to turn for help. We were able to locate the phone number for a VW dealership in nearby Port Angeles. The service department had just closed for the day, but we decided to try a Hail Mary pass and call the sales department, hoping somebody there could help us. We were immediately directed to Kevin in Sales, who after listening to a description of the problem, assured us that it was safe to drive the car for now, but to get it back to Avis at our earliest opportunity. Kevin looked up the phone number for an Avis outlet in Port Angeles, which fortunately was still open, and fortunately had a car they could swap us.Kevin didn t have to do this. We were out of town vacationers who were not going to be buying a car from his dealership, but he patiently took the time to guide us out of our pickle. If you needed to buy a car, would you want to work with someone like that? Me too.

  Brian Rogers
8 months ago
Sales person was great, worked with us to find and finance the right car.

  Catherine Schau
10 months ago
Horrible customer service. The phone system is horrible. You never get through to talk to anyone. I had to literally had to drive to get a update on my new Altas.

  RUBEN ORTIZ
8 months ago
Taylor and Richard are great salespeople. Knowledgeable and no pushy.

  Michael Mayo
3 years ago
Excellent service department! I was traveling cross country when my Touareg needed immediate attention. The service rep (Daniel) worked with me to diagnose and correct the problem, thanks! Great dealership!

  WilliamA
a year ago
Richard did an amazing job. I was thoroughly impressed with the service he provided.

  Michael Aldrich
3 years ago
Assisted promptly and was provided with a recall alert for my car that was unknown to me when I arrived to collect my car. Very proactive service department. Friendly and helpful staff!

  Jim Davidson
2 years ago
Just bought another car at Wilder. Wonderful experience. No pressure just professional help when I needed it. Love the "Wilder Advantage" extras.

  Shyanne Knight
a year ago
Everyone was super friendly and helpful. Great staff, clean environment and fast times!

  Amanda Steurer-Zamora
a year ago
It was a smooth and informative experience, it was well executed and I felt taken care of and listened to.

  Karen erickson E
a year ago
I felt in very capable hands with our salesman Richard. He found me exactly what I wanted.

  Tere King
3 years ago
Wonderful people working there, like Caleb and Kevin. They are professionals at what they do, to provide excellent customer service!

  Theresa Cahan
a month ago
Great service, quick service

  Jeffrey Bell
a year ago
Richard is great. It is the third car we purchased from him.

  Olga McMillin
a year ago
Attentive service, understanding customers preferences as to the model and manufacture brand of interest to purchase

  Dannah Lee
a year ago
Our experience with the whole thing was great. Lynn was great and helpful!