U-Haul Storage of Pasco

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  AmyLynn Hanson
a month ago
I went in today to get educated on towing and the accessories that need to go with it. Paxton was super knowledgeable and very kind and professional. He helped me understand the things I had questions about and did NOT talk down to me. He was also very kind to my toddler that I had to bring with me. He did his best to save me money and still get me the best options for my needs. Melissa was also there and super kind and energetic. If EVER I need anything for storage, rentals, or propane, I am going here!!! They are my new experts

  Dierdre Lanza
7 months ago
Staff were very helpful working with me when the third party company that arranges their box deliveries really screwed us over. If I were to rate that company with my experience at U-Haul it would be very skewed. And the only reason they get a four and not a five after the amazing job they did is because every time I had to go in there over the week I lost an hour of time. I don't know if it's short staffing, training, or busy season but I know that they work their butts off for me and I appreciate them. If you are patient with them I assure you they could do the same for you. They were incredibly busy every time I went in there.

  Tyler Shockley
8 months ago
This location is severely understaffed and the staff that are there are not trained well enough. It took 30min just to finish the paperwork. Then another 30min to get me the truck. According to the staff member the truck wasn t cleaned so he had to get it ready. It was still dirty when he handed me the keys. I ordered the truck a week ahead of time so there s no reason I couldn t have been in and out in 15min. I would never recommend someone use this location.

  Scooterdad Yo
a year ago
Install was very shotty. 1 zip tie holding the plug in to the tow bar. Wires hanging 2 inches from the road.

  D Davis
a year ago
We have moved 2 times in 6 years and are preparing to move once again. We have purchased moving supplies and rented trucks and trailers from this location for our moves. This is a very busy store and the employees do their best to make our experience efficient. I am greatful we live in a community that has moving resources available.

  G.
a year ago
Very expensive items stolen from storage u it. When I got the unit they told me I had to use their locks. I was surprised how easy the package for the lock opened. When I told employees my stuff were stolen NOT ONE PERSON acted surprised. This was definitely an inside job! I wish I would have read reviews first

  Michael Lamb
a year ago
Update! Shortly after I posted my first review I received a message from a NEW manager who was extremely professional and very helpful in resolving my situation. Thank you Melissa!Old review: Absolutely HORRIBLE customer service at this location. I have called at least a dozen times and at various times and days. Not a single answer or ability to leave a message. This location gives UHaul a terrible reputation. I will say that my experience with Corporate customer service and at other locations has been excellent. Having said that, I will do everything in power to deal with another UHaul location even if this location were on the same block! The manager at this location should find new work as they are clearly not interested or capable of performing the basic responsibilities.

  Soumya Kundu
a year ago
Avoid if you can. I had to wait 1+ hour inside just to get in a 10' cargo van that I had reserved online. The first car they let me get in was dead (would not start), and then they had me wait another 30-min just to re-assign the second vehicle that was standing right beside the first one.On the return of the car, they overcharged for 1 gl of fuel even though I had filled up over 2 gl and drove only 20 miles with the car. I only noticed the charge later, so be careful of their attempts to sneakily add extra charges.While inside, I noticed numerous customers find themselves without an available vehicle even though they claimed that they had reserved those vehicles online. It might be a U-Haul problem, rather than the store problem, and it didn't happen with me (luckily), but something to be careful of!

  Tom Carroll
a year ago
Horrible. Made a reservation for a trailer on the phone. Show up the next day to pick it up, they claim the trailer was rented to someone else because the reservation was made for 1am. Why did the person behind the desk make my reservation for a time that obviously everyone is asleep and the store isn't open. Go anywhere else. The people behind the desk couldn't care less about you. Wait times are always way too long. Go anywhere else if you can help it

  Chandler Salisbury
2 years ago
I wish you could give zero stars.During pickup of my truck, I was told I had to have Safemove coverage, because it was a one-way trip. I told the girl helping me I didn t want the coverage and was told again that I had to have it.After reading fine print, the coverage is optional and now I can t get a refund. Tried customer service, and no luck.I wouldn t even be upset about the charge if I had missed it, but being lied to is a different story. 3 other employees were standing around listening to the conversation and they didn t say anything about the coverage being optional.U-haul is a joke.

  Ashlie
2 years ago
Worst customer service! I have now had to take 3 days off from work waiting on my U-Box to be delivered. First drop-off date the employee scheduled on a day they don t do deliveries. Second drop-off date (made by the manager Jose) was never entered into the system and I was told there was no way I could have any confirmation for the drop-off appointment. So now I m on attempt three of receiving my belongings. Today Gustavo was the only associate that had ANY empathy for my situation and actually scheduled the drop for tomorrow. I immediately received an email confirmation. I appreciate Gustavo and his help today. I m incredibly displeased and disappointed in the lack of support, customer service, and follow through of the manager on duty Jose.

  Lisa Lopes
6 months ago
STAFF STEALS YOUR PROPERTY. They say u have to use their locks but they have copies of the keys. DO NOT RENT HERE. Very rude unprofessional staff.

  C H
2 years ago
I honestly can t believe this just happened.I reserved a truck for Saturday morning. Key wasn t in the spot it said it would be in. Called the manager and they said I need to wait till they open. I was charging movers by the hour and wasted money for the first hour because they weren t organized.Two days after I returned the truck I get a voicemail saying I need to return the truck because people are waiting for it. I called back and after a series of being told they essentially don t believe me, they finally checked the cameras. Then they called back and didn t apologize, didn t admit they were wrong, just said they checked the truck in.Unbelievable. You just accused me of auto theft and not even a oops . Trust me, everyone will be hearing about this. 0 stars if it were possible.

  Brittany Haggard
2 years ago
If I could give them half a star or zero stars I definitely would. After calling you how many times and being put on hold anywhere between 15 minutes and half an hour, I scheduled an appointment for 2 weeks out to get a hitch installed. I turn up to my appointment on time, not only do I wait half an hour to even get to the counter to be seen, but I'm told that they don't even have the parts to install the hitch and I'll need to reschedule my appointment. I took off work, and took the time to drive out there, just to be told that they are unable to do their jobs efficiently. If you want to be on hold forever, get ahold of someone who doesn't know what they're doing, or just want to be ignored, this is the place for you. Otherwise, stay far far far away... As far as you can.

  Shawn Pack
a year ago
I've had to rent trailers here multiple times. Nearly every time the wait is insufferable. Long line and only one person at the desk. Zero help for online check ins that already verified identity. I hate waiting 45 minutes in line behind people that don't even have reservations. Staff another person, especially to help those with simple reservations.

  Jeresen Apana
3 years ago
Rented a one way auto transporter and had 2 days on the rental. I bring the equipment a day early 2 hours before closing. I was brought back by an employee to drop the trailer off. Trailer is dropped off and I ask if I need anything else like a signature. Rudely replies no sir you can leave. Whatever have a good day too. I never received an email confirming rental close out didn t think anything of it. I get a email 4 days later of rental contract saying I am charged a $20 after hours service fee. I called to square this away and I m asked to be put on hold. They left me on the phone for 20min and told me there was nothing they could do about it I told them I would just call corporate and they furiously replied that they didn t care. So I call corporate and the office is saying I would have to go through all these different departments blah blah blah. I get down to the facts that are on paper as the contract says I rented on 2/22/2021 1:14pm and returned at 2/24/2021 1:00pm clearly they were opened and clearly I did not return equipment after hours. Corporate refunded the money. Point is the employees here should have handled this situation here correctly. These people are lazy and should find another job that they hate and try and scam people.

  Chris Law
3 years ago
Hi,I just wanted to inform U-Haul of extremely poor customer service at one of their locations. Yesterday I traveled to Pasco, WA to pick up a car I purchased online. Before leaving on my 3 hour drive to get there I checked with the uhaul.com website to ensure there would be available trailers capable of transporting my�vehicle. According to the website "U-Haul Storage of Pasco" was only a couple miles from my destination and had a few available so I chose to go there. When I arrived there was a line in front of me and while waiting for my turn I couldn't help notice how rude they were to the customers in front of me. When it came to be my turn they were immediately just as rude and acted as if my presence�in their store was causing an unnecessary�and overwhelming�burden on them. I then told the lady I saw on the U-Haul website they have an auto transport trailer available and I would like to rent it. She told me that U-Haul does not rent trailers for transporting vehicles. I showed her the signage on the wall displaying the different types of trailers U-Haul offers and she continued to argue with me claiming they don't exist. The manager then came over and told her to just rent me a flatbed trailer. I explained I wanted to transport a vehicle and I needed an auto transport trailer. He then got mad at me and told me they weren't going to help me and walked away. I turned back to the lady and pointed out an auto transport trailer that was visible through the security camera screen and asked here if they were going to rent the trailer to me or not. She huffed and then asked if I was going to return it within an hour. I explained that I was going to be transporting it one way. She said that U-Haul doesn't do that and I would have to have the trailer returned by then end of business hours. I said "I guess I'll just have to take my business somewhere else, like Penske. Is that what you want?" She leaned back in her chair, folder her arms, and wouldn't talk to me anymore so I left.On my way to find a Penske dealer I noticed another U-Haul location, "U-Haul Neighborhood Dealer" and I decided to talk to them first. I'm glad I did. The staff at this location was very friendly and helpful. They reassured me that most U-Haul locations are not like the Storage of Pasco location and that they themselves dread every time they have to interact with the people there. Thanks to the guy at the Neighborhood Dealer location I left as a very satisfied customer and was able to get my car home safe and sound.Hopefully U-Haul corporate looks into the the business practices at the Storage of Pasco location because if customers continue to experience what I witnessed yesterday, their business will surely be in serious jeopardy.

  S Mid
a year ago
Take your business elsewhere. I rented a van from this place, picked it up from Court St., drove down to Edison Street by Kamaikan which is probably only a 6 mile drive if that. Picked up my things and drove to Ryders Storage which is about another 7 miles. Well I look at the emailed receipt and it turns out THEY CHARGED ME FOR 60 MILES! Somehow it s 60 miles to drive to Kennewick and back. I filed a claim and was told the mileage charge was correct. I would look elsewhere to rent a U-Haul. Wish I would ve listened to the reviews on this place.

  John Morando
3 years ago
I rented a 26ft uhaul from them. While waiting in line there was a customer complaining about being charged prior to dropping off the truck and the employee said that they don't charge until after the truck is dropped off because then they can check if there's any damage and charge him for it. We'll, that was a lie because i myself got charged as soon as I gave my debit card and then charged again after I dropped off the truck and then again a few days later. First it was 87 then 101.72 and then again two days later everything together when it was only suppose to be $87all together from the initial agreement plus i only travel from pasco to west richland which is 32 miles and they charge me for 92 miles which doesn't make sense because I had a storage with them picked up the truck at 5:30pm loaded the truck was out by 6:25pm and returned the truck by 8:00pm. So I have no idea were there getting the extra miles. I've contacted corporate since Jose the General manager supposedly is always busy. He needs to take care of his customers/job because I'm the type that I don't leave things alone into he gets his crew in the right path or corporate takes care of him! I'm very upset with the service they provide. I have some friends that work there and they told me he had no meeting its his excuse to get away from customers. I do not like to be stolen from!!!

  Don B.
5 years ago
If I could give this place negative rating I would do so. In the past, there was a price break on propane for amounts over 20 gallons. 4 weeks ago, the person filling my cylinders would not listen to me regarding their propane nozzle as it was worn and creating a huge safety hazard with excessive gas, which is also, money into the wind. TWO weeks ago, I went back to get a re-fill and the same situation was still, present. In addition, the price break over 20 gallons was suddenly ceased and the amount I spent was well over the top. When inquiry was made as to whether or not the price break would be re-instated, the new manager replied that they won't know until they heard back from the corporate office. So before I set out on this day of 12/1/18 to re-fill my tanks I called the U haul customer service line only to find out that, they never had a corporate wide policy to begin with. So the bottom line is , this location, and the manager, lied.If you, the manager, and the employees, have no ethics and continue to lie and treat your customers with disdain and disrespect, then I can assure you, you will not survive the coming year under the business practice in which you are now operating. You may be a large outfit, but word of mouth will kill a business faster than anything else.DO NOT RENT FROM THIS LOCATION AND DO NOT EXPECT ANY COMPETENT ASSISTANCE!!!!Rent from Ryder or Penske or any other company!!!!

  luke irish
2 years ago
These reviews can be brutal to a company. From the reviews I see here you guys don't really mind. Here's your warning. Rectify and I'll delete. I'm coming to Pasco. We will get the police involved. I suggest you find my storage unit. If your new management you have inherited a very stinky situation involving a entire household of missing belongings.

  Skyler Mendell
2 years ago
Deserves zero stars. Absolute waste of time. We showed up at 6AM as scheduled and didn't get the truck till 7:30. Employees were just standing around and didn't pay attention at all. Then they accused us of not returning the truck. Whoever the lady was on the phone was super rude and didn't even apologize. She should lose her job for accusing us of stealing with no basis.

  Andrea Keele
2 years ago
Great customer service on the phone and in-person. My friend had been storing some things in my garage until she got settled. She got a U-Box delivered to my place. We were prepared well to know what to expect, and the delivery driver was professional and helpful.

  Brant Powers
4 years ago
Horrible communication and customer service. I spent 5 hours on the phone with them while trying to track down where to check in to my storage with them. Every time you call a local line, it redirects you to a 1-800 number. Overall just horrible experience with U-Haul. Multiple promises made to me before making this review to make it right, but so far (1 week later) I have not been reimbursed as promised or been contacted by the area manager. I highly reccomend staying far away from this company and using a Penske truck. Please message me if you care to hear more details

  L
5 years ago
They wouldn't check my vehicle in and settle the bill with me when I returned the rental truck even though they were not very busy. Instead, they sent me on my way saying that I would likely receive a credit on my bill. The next day they sent me a bill and charged my credit card for fuel even though the fuel level on return was higher than what it was when I picked it up. The bill also showed that I only drove it 27 miles, which was accurate. I put over 3 gallons of fuel in it before I returned it. When I called to dispute the fuel charge, they put me on hold for a total of over 30 minutes. I am filing a complaint against u-haul. Run away from doing business with this location and u-haul at all! Will never do business with u-haul again!!

  Spencer Nield
5 years ago
This was our first experiance with U-Haul. We reserved a pickup truck online to tow a trailer. When we came in to pick it up there were two lines. Three people were serviced ahead of me in my line. Another employee came out and started to help me. He left without a word when a customer in another line said we were not a line and helped their line. We moved to the end of that line but they still helped people from our old line.After we were finally helped we asked to make sure the truck had a tow hitch, we got all the way throught to purchasing insurance when we asked about a price difference, and they finally told us they had changed our reservation to a van. It seemed they were trying get us to pay before telling us they did not have our reserved truck on hand. Because of the time they wasted, we ended up not being able to complete our time sensitive project.We will never use this location again and we will tell everyone we know that they were unorganized, unprofessional and deceptive to their customers.

  Sam DeAtley
7 years ago
Terrible service and attitudes. We scheduled an appointment to have a hitch installed several days in advance, and when we got there we were told there was one vehicle being finished, and that it would be about 3 hours. We called to check after 3.5 hours and were told it was done. When we arrived, the vehicle was not only not done, but was not even started. When we asked what the problem was, the person working was extremely rude and was not at all apologetic. We are now having to rent a vehicle for our Fourth of July trip because we have no hitch.

  Nathan Rau
2 years ago
Horrible service. We made a reservation and the truck was not available at the scheduled time. The manager (Jose Jaimez) spoke to us and provided very little help. We had to insist that he help us make other arrangements. It took him 10 minutes to say "I'm sorry" and then passed the buck to his corporate office. Will never visit this location again and will explore all other options before renting with uhaul in the future,

  Stacey Templeton
6 years ago
My husband and I ordered a UBOX so we can make our moving back to Florida much easier or so we thought. From the very beginning there was a lack of communication between this office their employees and their corporate office. The kid that started our order didn t know what he was doing. We requested over and over that when our box get to Florida please make sure it gets to a location that will deliver it to our house. After my box arrived in Florida we called and they informed us their location Do Not Deliver! I called this Uhal and spoke to the manager , I told him I specifically asked and confirm that my box be delivered to a location that can deliver to my home and this did not happen. He said he will call me or my husband back. 4 days later no call back! Today we hired a company to pick up our box at the Uhal location that cannot deliver my box to my home. I gave you a 2 Stars for the shipping, your customer service DO NOT DESERVE ANY!!

  Stephanie Benao
7 years ago
They've got all the supplies I needed. I was in the store for 15 minutes before any worker acknowledged me but the lady who checked me out was nice and courteous. I made a reservation for a 17" truck online but when I got there, they only had a 15" truck and I had to wait an hour because they had to replace the tire on the 15". Overall I was satisfied with the service.