Volkswagen of Olympia

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  gerry 1580
a week ago
I just completed a purchase of a vehicle from a different state. I am from Las Vegas, NV. Had a few hiccups on financing an older vehicle, 2008 VW R32 but found a lender. Not only was I able to find a lender, the dealership also reached out to their lenders as a back up. I did all transactions over email and phone and now the VW R32 is on its way to Las Vegas,NV. Extremely grateful to the Sales Team Kenny & Brian and the Finance Team Nate & Brian for making this whole process happen. I m sure it was challenging for them but they still made it happen. Thank you Finance Team and Sales Team for selling me this rare vehicle. Only 5000 of this model was shipped to North America from Germany and now I will have one in my garage.

  April Gapsch
3 months ago
Love this dealership!The staff is great to work with! They are friendly, knowledgeable, and so helpful.Special shout out to Casey, Scott, Macey and Joel.Casey spent so much time making sure we were familiar with our 2023 id 4 and had everything we needed.Thank you for a great experience!

  Tera Dray
2 months ago
We stopped in to purchase a car for my 16 year old son. Casey greeted us and although the car we were looking for was at another lot, he skillfully got to know my son and showed us something that had just been traded. It was the one. Everyone we interacted with was great and we got the deal done quickly.

  Julia Menees
2 days ago
Transaction #1, had to return vehicle! Really felt broken down before I even started it! Transaction #2, acceptable. A year later (3000miles) I asked about trading for something easier to put baby in. Waited all day, sorry we can t help you. Went down the street, left with another vehicle easier with baby. I try to call service and get voicemail, no call back. Call sales they pick up before 2nd ring! Stopped by for top off this morning ( checked myself 1 quart low) . Waiting, finally went in they asked if I brought the oil with me??? How would I know what oil I paid $140+ for them to put in? I have to agree with others reviews. Going elsewhere, maybe if enough people do that they can figure it out!

  Mista Mista
3 months ago
Ok so I took a couple weeks to review because I wanted to get to know my new car. I bought a 2023 VW Arteon. It s freaking amazing. Such a wonderful car to drive, ride in and just plain experience. Casey was my sales associate and didn t push me but was with me every step of the way. Answered all of my questions and if he didn t know something, he would research everything he could to get me an answer. A very relaxed an no pressure situation that made me feel human and not like someone s pay check. I will definitely go back for another purchase in the future. I found my life long dealership. Thank you to everyone I had the pleasure of working with at VW and I ll see you at my first service.

  Stephanie Juhnke
a month ago
Exceptional Service and Unparalleled Professionalism - Dale Garcia is Outstanding!From the moment I walked into Volkswagen of Olympia, Dale Garcia was nothing short of exceptional. His professionalism, and genuine interest in my needs and concerns made the entire car buying process a seamless and enjoyable experience.Dale went above and beyond to ensure that I felt comfortable and informed every step of the way. He answered all of my questions with patience and expertise, never rushing me and always providing thorough explanations. It's clear that Dale isn't just about making a sale; he's about building relationships and making sure his customers are happy and confident in their purchase.What really set Dale apart was his attention to detail and his commitment to finding the perfect vehicle that fit my lifestyle and budget. He listened carefully to what I was looking for and provided insightful recommendations that truly met my needs.Moreover, Dale's follow-up after the sale to ensure that I was satisfied with my purchase and to answer any further questions I had was incredibly appreciated. It's this kind of customer service that makes Dale Garcia stand out as a top-notch car salesman at Volkswagen of Olympia.I cannot recommend Dale Garcia enough. If you're in the market for a new or used vehicle, do yourself a favor and visit Dale at Volkswagen of Olympia. His dedication to excellence, customer satisfaction, and his friendly demeanor will not disappoint. Thank you, Dale, for such a positive experience!

  Zack Couillard
5 months ago
I went in and had the best experience I have ever had buying a car.Casey and justin made the sale quick and easy and got me a great deal at the same time! Casey and justin are excellent professionals and are making the business shine! I highly recommend buying a car from them! Thank you for the outstanding visit!

  Aaron Brooks
3 months ago
I want to express my utmost satisfaction with Dale Garcia, who helped us find our recent car! From the moment we stepped into the dealership, Dale's polished and professional demeanor stood out. His approach was not only polished but also tailored to make us feel comfortable and confident in our decision.Dale s expertise and knowledge about cars and financing were evident throughout the process, making it easy for us to navigate the options and find the perfect fit for our needs. His easygoing nature made the entire car-buying experience enjoyable, and he was always willing to go the extra mile to address any questions or concerns we had. I can confidently say that Dale s a trusted advisor who genuinely cares about his customers. If you're in the market for a new vehicle and want a smooth, stress-free experience, I highly recommend seeking going to him!!

  Michael Mayorga
4 months ago
This was not my first experience buying a car and I consider myself reasonable but aggressive in negotiations. Other dealerships tried to slide things under my nose which I found very disrespectful. Rick and team immediately brought me the dealer invoice without ask and listed everything I expected with no surprises. I immediately felt comfort in knowing we could get down to business and arrive at a fair deal. Negotiations were quick and respectful, and ultimately the entire team including Nate and Brian were very down to earth and helpful. I left feeling I got a fair deal, a great warranty, and fantastic service. Would buy here again without hesitation.

  Nick Williams
2 months ago
pretty responsive via email but sold a car I expressed a lot of interest in, and had extensive conversation with them about, before I could drive up there from Oregon, despite giving them an exact plan for doing so. they're not obligated to hold a car of course, but this is the type of place you're dealing with. other dealers will treat you better.

  Michael Madlener
2 weeks ago
One of the easiest car buying experiences I have ever had. Straight forward and fair pricing, EXCELLENT communication, and the most important thing.... Absolutely ZERO drama..If my next vehicle is a VW, Volkswagen of Olympia will be where I go first.

  Monique Otter-Johnson
4 months ago
I felt very taken care of when I bought my first car here last weekend. There was no pressure for me to go with a certain vehicle, they simply took into account what I wanted and then worked with me to find the best fit. Steven and Casey were very helpful and open to lots of questions. Thanks for making my first car buying experience as stress-free as possible.

  Grayson Gum
a month ago
Very disappointed with parts and service department. Every time I have called wanting to order parts or speak with service they're unreachable. You get sent to voicemail and leave a message and your lucky to be called back at all let alone same day. Spend 30k dollars on a car and once your out the door they could care less if you need parts or service. Which is ironic with the lack of reliability and common need for parts with a VW. Parts are cheaper online and somehow usually available faster. Ironic that you can call parts and service all day and not get a hold of anyone but you call sales and they pickup first ring. Some customer service. ..... UPDATE, I still haven't heard back from them after leaving name phone number and voicemail. I even spoke with a salesman who wrote my name and number down for parts department. I will be taking my business elsewhere. What a joke of a dealership.

  Samantha Hansen
7 months ago
We bought a new Denali from Casey and it was a great experience! Everything was done quickly, great service and he even let us test drive the car overnight. Low pressure and made sure to get all our questions answered. If you re heading to buy a car, ask for Casey!

  Mary Pescatore
6 months ago
I finally found the VW Altas I have been looking for! Casey was so helpful and has so much knowledge. He made the whole experience fantastic. The financing was the fastest and easiest I've ever seen. I highly recommend VW of Olympia and Casey for sure. He's a no pressure and no bull kind of guy.

  Lisa Griffith-Kateley
a year ago
It was the most relaxing car buying experience I ve had. No pressure, just one salesperson from start to finish. We didn t have to even talk to finance until the deal was completed. And even after we agreed on pricing, by the time we got to signing they had gotten us even better pricing, reducing our monthly payments payment by $300 a month!Special thank you to Logan Pine and Brian Edwards for making this a painless, fun experience

  Liz Stokes
2 months ago
We had a wonderful experience with sales in Feb 2022. Unfortunately, I have called the finance department several times in the past few months and have always been transferred to voicemail. I ve left 3 voicemails, but have yet to get a call back. I should be able to call and ask questions about my lease. We won t be returning customers.

  Sean Lopez
8 months ago
I had a really nice experience picking out and buying a 2019 Passat. Everyone was knowledgeable and helped talk me through the process and answered all my questions. The paperwork and financing part of the experience was intentional and quick - they knew exactly what was needed and I never felt like anything was "missing" or left out of the final numbers. I'm very happy with my new car!

  Ann Dejka
5 months ago
Kenny, Nate, Macie and the the whole crew really make you feel like family (in a good way). I will not go anywhere else; if they don't have it, I don't need it!

  Mindy Kennedy
a year ago
Super pleased with our experience @ VW of Olympia! The guys, Kenny, Steven, Brian, and Brandon took great care and worked really hard to get us exactly what we wanted! They even stayed an hour passed closing to get us out the door. Quite literally as we purchased the car off the showroom floor! They had to rearrange furniture and all. And it only took about an hour and a half! Easiest car buying experience EVER! 10/10 would recommend!

  Robert Wright
a month ago
Rick smith was awesome. Went well above any standard customer service. And the whole experience was top notch from start to finish. Could not have been any better

  Marylyn Alexander
5 months ago
This was the best buying experience I have had in a car dealership. The Sales Associate was very helpful and understanding. I test drove two vehicles and I settled on one because it felt really great to drive. I had a really beaten up car in the parking lot but I was also ready to purchase a VW because I have wanted one for a long time! The finance guy helped me stay within my budget/payment.

  Siobhan C
4 months ago
They didn't pressure me a whole bunch and gave me time to think about what I wanted to do and let me know all of the different options along the way. They were very patient with all of my questions and spent a lot of time messaging with me back and forth anytime I had any issues or questions come up. Rick spent a lot of time explaining the features to me and making sure that I was comfortable driving and understood how to set everything up before I left the dealership.

  Christina Davis
6 months ago
We finally decided to downgrade our Yukon Denali and decided to stop at Volkswagen of Olympia. My husband and I was greeted immediately and was shown a few vehicles. We took a vehicle for a test drive and decided on it after considering a few other vehicles first.We then worked with Casey who helped us through the approval process. Everyone was very personable and helpful. We will definitely consider buying again from here in the near future.

  Richelle Irving
3 months ago
I love my Volkswagen dealership. Everyone there is super helpful. Justin and Rick both go above and beyond to help. We discussed my finances, got a really great deal on my trade in. They're just the best!

  Patrick Baird Jr
a week ago
I would not buy a vehicle from this Dealership. Apparently video cameras upset them and they will call the police on anybody who has one The manager is a horrible person who approached an individual and violated his First Amendment rights and then tried to call the police on him. Do you really want to buy a car from somebody who is not that intelligent? I don't think so.

  Ella Meyer
5 months ago
If I could give more than 5 stars, I would!! Everyone at VW Olympia is amazing. I recently bought a car that I absolutely love and am incredibly lucky. I worked with Casey who was the BEST!! Such a great salesman and overall person! He gave me all the information I needed and no gimmicks. I could not recommend Casey or VW Olympia more. Only dealership I ll go to!!

  Sieg Malang
a year ago
Kenneth made our transaction smooth, easy, professional, and quick. Me, wife, and my 2 kids are very happy to finally get our dream family car.(Atlas) Kenneth and the whole staff are excellent ! Honest, and will do extra mile to make you satisfied and happy. This dealership is the place if you need a car! Highly recommended! Keep it up VW Of Olympia !!!

  Traci Armstrong
5 months ago
Although I was able to finally close the deal that I wanted and I did work with two very helpful people, Scott Ray and Brian (in finance).... It was a nightmare to work with Jeff Ogburn. He was bullying me into buying gap coverage and he said and I quote "If you don't buy it I'll be making $0 on this sale". After I had told him from the beginning I didn't want it he continued to have it on all the paperwork and numbers. Then he told me that he would refund my deposit on the car and to NOT drive up to purchase the car as there was no deal.... I am happy that I didn't listen to him because I was able to buy the car the next day (which was his day off).

  Nicole Mccubbins
2 months ago
Be aware. They took advantage of a young man that needed a car. He had just wrecked a car was in the military and needed a vehicle. They took adavtantage of him. The added over 10 000 dollars to the car. The kid was young in the military and just needed in a car. Had Noone with him to help. Very poor salesman and very sad that they take advantage of our service men and woman. Would never recommend please buyers beware.