Mullinax Ford of Olympia | Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tina Belt
7 months ago
I took my Harley Davidson F150 in because a previous shop had broken a spark plug off and then couldn't remove it. Considerable damage was done to the engine and Mullinax got the warranty company to agree to replace the engine and today she's stronger than ever! Mullinax is not the dealership I purchased my truck from as I'm new to the area, but I'll definitely return to them in the future! Thank you, everyone at Mullinax Ford. It's quite an operation you have going there.

  Donald Bond
6 months ago
I had some pre-approved warranty work done, paid almost $5,000 up front and still waiting for for reimbursement. Everyone I talk to from Mullinax has no answers, just excuses. This is the worst customer experience I have had with any dealership and I have lived across the U.S. as an active duty military member. Don t waste your time on this place.

  K W Atterbury
6 months ago
Reported as scheduled a month out for appt to repair battery sensor. Appt was at 0800hrs 23Oct, arrived 15 mins prior, told an hr after arriving that part isn't o/h, appt postponed until part arrives. This is my 2nd such incident, another wasted leave day from my job, more fuel and time wasted, when someone from service department could have contacted me prior to inform me to not come in, the part is not not o/h today. Meanwhile the parts estimated arrival is unknown. Fortunately my vehicle is in an operational status, would be much worse if it were non-operational. Still, not happy w/ the care less approach to customer time. To answer additional questions, did I use this business? Yes I turned my vehicle in for scheduled repair. What services was perform? It was supposed to be battery sensor repair; instead, it was wait in service wait area only, for 60 minsService: Battery

  Larry May
11 months ago
Just want to commend Technicians Chris Calhoun and his assistant. They were very courteous, professional and took care of my appointment quickly. I appreciate them being on time, explaining the procedure and making sure I was satisfied with their work. Mullinax Ford. Keep the Mobile Service program rolling. Great idea.Service: General repairsService: General repairs

  April Hummell
a year ago
**Update: I took my car in to service appt as scheduled, and lo and behold, the tech was able to find me a loaner car for the day. Thank you to Chris for taking care of the situation much better than the other people did.When I scheduled my appt to have the recall for the Fusion battery reduce Electric vehicle operations on 1/16/23, I spoke with a service assistant on the phone, explained that I work extremely unconventional hours at a public transit agency, so I could be working at 5am, or, I could be working at 10pm, I never know my schedule until the day before. Hence, a ride to or back from work wouldn t be sufficient and that I absolutely needed a loaner for a day.The service assistant on the phone said that because of the crazy hours, we could set up a loaner, while my car was getting the necessary repair on it per the recall notice, but it would be for 6 weeks out due to loaner availability. The repairs were scheduled to have been done Wednesday, March 1, and the loaner picked up at the end of the day Tuesday Feb 28th. I called the service department today, 2/27/23, to confirm everything, and I was told that the type of repair that they are doing does not qualify for a loaner. Customer service offered to drive me in to work, but I would have no way to get home after my shift ends at 830pm, and then I would also have no way to get from my home north of Lacey over to the west side of Olympia to pick up the car after the repairs were finished.How is THIS customer service? The treatment I received here at Mullinax has been the absolute worst that I have ever experienced and I drive public transit bus. I would NEVER treat my customers like this. If Mullinax couldn t provide a loaner vehicle, why was I lied to 6 weeks ago and thereby made to postpone the desperately needed recall repairs?I feel violated as your customer, Mullinax. Shame on you.Service: Electrical repair

  Tom
6 months ago
Will never go back. Definitely feel cheated after being rushed into a used car that I found out later I ended up overpaying for. They will say anything to get you to sign for as much as they can. Buyer beware!

  Jason Singley
a year ago
Follow up post 1 week after buying. All vehicles have a clear and marked price, which I was informed is $7500 over MSRP.Buyer beware, their business office and titling clerk are so difficult to deal with. I wish, now, I would have kept driving past their dealership. I paid with a cashiers check, but they still wanted me to produce a utility bill with my address, even though they had my DL, bank info and address, my trade in registration, my insurance card, all with my current address. I was thinking it was a bit much.Then, fast forward to a week later and the titling person is emailing me telling me she sent my title to a whole different county than I live and now my title has gotten lost, and registered in a whole different county than where I actually live. Now, I cant drive my vehicle another month or so until someone can locate it. She refused to call me, instead, did her "due diligence" and listened to one office clerk at a 1-800 number. I tried to put a hold on her overnight FedEx to the DMV, but found out today she took it upon herself to bypass that and still have it shipped to the wrong county. Again, why ask for so much information as to where I live, but still manage to ignore all of it?Why do I need this hassle buying a vehicle?! Go somewhere else, no one needs this level of stupid on their side.

  Clane Shirley
a year ago
A fantastic experience. An incredible price being in the current car market. The straight up front price was helpful and I knew that though it wasn't a buyers market I was picking up a new Maverick that was cheaper then used Mavericks in the PNW. Jon Robison went far out of his way and even stayed late to make sure my truck and I were good to go. They even worked to ensure I had the best rates too. Looking to do future purchases from them in the future.

  Ricardo Ruiz
a year ago
The Ford team was professional and courteous. They completed the task of changing my Ford trucks oil within the hour.They provided a complimentary wash and inside vacuum of the truck as part of the service.The waiting area has a child area and complimentary self-serve coffee while you wait.

  Jenn Francis
8 months ago
We had a great experience here and even stay in touch with our dealer, Gorden Abear. He sends sweet birthday cards even when we moved away!

  Rachel L
2 years ago
I was quoted nearly $1,000 for a tune up. I asked them to just take care of some of basic services after my oil change with inspection, but they didn't check what was causing my check engine light to come on. When I left, I ended up going to an auto parts store to pull the codes myself. My 02 sensor is going bad and they didn't tell me.

  Honor MacDonald
7 months ago
The service department really helped me out in an emergency. I'll be happy to go back.

  Chris Ahrens
a year ago
Great service on my F350. People are nice. Facility is clean. No complaints.

  Nora Jordin
3 years ago
I needed my car battery replaced and ended up being late because the car died. They still took care of me quickly and efficiently.

  Kc Kashani
a year ago
It's all good at mullinax ford

  Timothy Duncan
a year ago
Good service on my work truck..