capital collision Center inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lata Pitolau
a month ago
Great service! Chris & his team went above and beyond. The turnaround time was pretty quick. My repairs were properly and fully addressed. Shuttle was provided while my vehicle was in the shop. Thank you Chris & team Capital Collision for the excellent service!

  Cathy Rivers
2 weeks ago
I have used Capital Collision twice and always satisfied. I was kept informed every step of the way. The work was finished ahead of schedule and my car was FULLY detailed when I picked it up. Imagine my surprise when I opened the trunk and even that had been detailed. Top notch service.

  Kay
2 days ago
Kyleigh and her team at Capital Collision Center successfully rescued a project that another shop had difficulty completing. She kept me updated at every stage, and they completed the task beautifully and promptly. I highly recommend them.

  Marya Kinsler
4 months ago
The phone lady isn't very nice. Since you can't guarantee keeping my vehicle locked up I'm really accident on bringing my talk over there for you to do my insurance repair. My truck is the kind that gets stolen really frequently and I just can't take that risk right now.

  Tyler Sund
4 years ago
I had the pleasure of doing business with Doug Sample and his team at Capital Collision Center in West Olympia. The front fender on my Colorado was damaged in a collision, and these guys really took care of it. I received a quote in no time, and I was scheduled for my repair. Everything went quickly and smoothly, and I was updated on the repair daily. Not only did these guys help me with my fender, they helped me with a bad headlamp assembly that they discovered in the process of replacing my fender. We were able to do the whole thing on one job. Best service I've ever had, and I won't hesitate to come back. Its been a good month now and the repair still looks as great as the day it was finished. I honestly cannot tell that any work took place, which is the mark of real craftsmanship. Trust this team to do a real quality job.

  James Felix
5 months ago
I had an accident with my car. Do you need a very good job of repairing? It kept me informed as to what was going on highly recommend them

  Todd Butler
a year ago
The repairs done to my new vehicle made it look showroom new. The entire team deserves praise. Kevin G. was patient and supportive throughout. He kept me informed, answered all questions and coordinated the work. Stephanie was helpful with questions and my calls. I would recommend this team without reservations.

  James Burkett
8 months ago
My initial experience was good, they were professional and pleasant. I ended up canceling my repairs though once the they made it clear they were the advocate of the insurance company they are a preferred partner with over the actual customer.I had a tire damaged on my car that was not repairable, no tire shops would replace just the one tire (I went to 3 places) as my car is all wheel drive and having mismatched tread or tires can cause strain on the drive system which can cause damage they say. The estimator informed me the insurance would only pay for one tire as only one was damaged which stuck me in a position of having to pay for 3 new tires I did not need yet as I ve only put just over 17,000 miles on my car.I reached out to the insurance and argued that they needed to cover all 4 as all 4 only needed replaced as a direct result of the accident. After a lot of back and forth they said if I could submit information from my owners manual stating why all 4 need replaced together, and that the estimator needs to recommend it needs done.When I informed the estimator (Kyleigh) and asked her if she could submit this information for me and make the recommendation she said she can send my information but implied she won t recommend it though as she says the other 3 tires need replaced because their tread is too low not cause they are damaged I would absolutely only install 1 tire . She disregarded any of my comments that my tires still had life in them and that I only needed to replace any of them as a direct result of the accident. She then instead got the insurance company to agree to buy a new tire and shave it to match my current tires. I would have been fine with that as a solution, but the fact that she clearly was not willing to advocate for me and I had to do it myself, and then she tells me I m wrong still when I ve brought a solution and then goes around me to try to save their preferred shop status instead of just submitting my information. It was beyond disrespectful and far from customer service.Update; I did end up going elsewhere (CarStar premier Collision center) and had my tires replaced no problem as well as the damage fixed.

  Daniel Lyons
a year ago
Girlfriend put car in ditch avoiding Bambi. Front bumper damage, but still drivable. Called Capital Collision and got scheduled the next morning for an estimate. Got there about 10 min before appointment, met the tech (wish I remembered his name, good guy) then proceeded out the vehicle. He looked it over good, took some pics (after asking our permission, which was very nice), wrote some things down then told us that he got all he needed, and if it worked best for us he would write up estimate and email it to me within the hour.That was a nice surprise! I expected the vehicle to be tied up for a few hours. We were out of there not 15 minutes, which ended up being only 5 minutes past original appointment time. I got the estimate within half hour, and it was pretty accurate as to all the pieces needed for fixing. I cannot speak on wether their labor rates are high, low or in-between as I have not had to deal with any other body shop in years.As far as my personal experience, it was above and beyond expectations.DISCLAIMER: My review is based on getting an estimate ONLY. I have not taken the vehicle in yet get actual work done on it. We are still waiting on insurance. Will update this review if I do have them work on our vehicle.

  Nicholas Smith
a year ago
If your looking for a stress free process when it comes to getting your vehicular situation taken care of Capital Collision is the place to go. The representatives and estimators are incredibly friendly, the experience for me was easier then past insurance repairs I ve had done at local competitors shops. Plus the repair work and paint job looked like it came from the factory. Not to mention they even went above and beyond and cleaned the inside of my car, it should be noted that I was depressed about my car after the accident so I let it get dirty. Nothing beats the feeling of getting your car back from the shop and it s completely ready to pick up like the accident and my messiness never happened! Exceptionally fast given the amount of cars they have on the lot. For sure would go here again and recommend it to anyone who asks.

  Debbie Pittman
a year ago
They went above and beyond on our car repair. We will to know who to call if we ever need any collision repair in the future. All staff was friendly and helpful but Kevin is an awesome guy. Thanks Capitol Collision for everything.

  Katy Savolskis
3 years ago
Capital Collision Center exceeded all my expectations. I have never had to use a body shop before but after an accident, my insurance company listed them as a preferred shop. I read their online reviews (which were great) and decided to book an appointment. As soon as I met with them, I was so impressed with their professionalism and communication. They finished my vehicle earlier than anticipated and then I was kept informed throughout the process via text and this great link they sent that kept me updated on where in the process my vehicle was. They communicated directly with my insurance and were super clear with me. What could have been a stressful process was made much better by how great they were to work with. I will absolutely use Capital Collision again and will be recommending them to friends.Services: Painting, Body & Trim

  Rachel Mageo
a year ago
We have used them for years so we didn't think twice when we needed repairs from someone hitting the back drivers side. They disconnected the battery to fix things and I got my car back with a blown break switch and my front right taking in water!! They did pay for the diagnostic but Im out 100 s to fix it all!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Jacquie Rickards
2 years ago
Kevin was AMAZING! He communicated every step of the way and was very compassionate. They're was an issue with timing only because of the fact parts took a little bit to get there, but Kevin handled it very professionally. By the time we got the car he met is personally and was awesome. Would definitely recommend!Service: Body & TrimService: Body & Trim

  Tyler Marriott
a year ago
I will have to wait on a true evaluation of Capital Collision until my friend, whom I drove here, gets his truck back. I will say however that the staff was efficient and took the time to communicate with my elderly friend who is not only a bit hard of hearing but also easily confused. Said it would take 3 weeks to finish so I'll revisit then.

  MR DOBRE (DOBREZZY)
5 months ago
Guys they are professional and very experienced.They were recommended to me and they are good.

  Noelle Thompson
a year ago
Work done on my car was not correct. After having it for weeks. Returned my car to them twice, and they contacted my insurance and lied to them about my statements. I will never do business with this company again. They misrepresented me as their client and refused to take responsibility.Service: Body & TrimService: Body & Trim

  Heath Scheibmeir
3 years ago
I know the circumstances involving repairs anywhere will vary greatly depending on degree of damage etc., but if I could give these guys TWELVE stars I would! I arrived a tad late after closing, they still let me in to drop the vehicle off. Got the part a day earlier and finished the repair a full day earlier as a result. Through it all, Ryan was calling and updating me as things progressed and when it was time to pick up I was again there at closing time and never any hint of a grumble. This isn t a place that you ll hopefully need very often, but I wish that every business paid as much attention to the little details of customer service that make this place one of the very best-run businesses I ve ever worked with wishing these guys continued success long into the future!

  Todd River
6 months ago
Great auto repair shop.Quality service and staff. I highly recommend Capital Collision

  Michael Maddox
6 years ago
Had to have the lift gate on my 2017 Honda CR-V repaired. I had very high expectations for the repair, and I m happy to say that Capitol Collision met those expectations. My repair was completed 1 day ahead of schedule for the estimated cost. They send text messages to keep you informed on where they are in the repair process. Every person I dealt with was courteous and respectful. Highly recommend this business.

  Kollin Dix
a year ago
They were in charge of my car. Their website claims to have cameras to watch over your vehicle which is wrong. They claim the cameras don t reach that far. While my car was there someone got into my trunk and stole my subs. There was no damage done to the trunk or doors which means someone had to of got the keys. Do not trust them with the safety of your car.Service: Body & Trim

  Robert McKim
3 years ago
I'd recommend Capital Collision to anybody. I had to take my Mazda 3 in for some body repairs, my first time getting any repairs of this nature, and Kevin was very patient and friendly, answered all my questions, and walked me through the whole process. Their live updates are handy, my car was returned to me on time, and everything they worked on looks brand new. All-in-all a great experience.Service: Body & Trim

  Taya Littlesun
4 years ago
Kevin at Capital Collision was very helpful with our car situation. He called and updated us often and I really appreciated that. The business as a whole is very professional. I had a great experience in the office building. The employees at the front desk were very helpful and had great customer service. Plus the car looks great ! Like brand new again. Great job to the guys behind the scenes.There wasnt anything bad about the experience we had with Capital Collision. I'd recommend this place to anyone! Thank you guys! You rock!

  Adro
2 years ago
Made my car look clean and the repair was on time. They added some extra little repairs at no charge and the staff is very friendly. offer warranties. And the price is not bad at all for the quality of the service. Will be coming back for sure

  Karna Grenon Brooner
2 years ago
Brought my Honda Crosstour in for repair after seeing they had good reviews. Had damage to my lower bumper, splash guard under the engine and air conditioning. Hit a fallen deer, on a dark rainy night after work that fell in front of my car. So this could have been much worse. Took three weeks to get my car in, which thankfully I was still able to drive until that time.Only issue was no air conditioning and bottom of the bumper looked crunched. No noises or leaking fluid.Picked my car up after 10 days. Two days later the first rainy day discovered it now made a horrible squealing sound when I drive through the rain on the highway. Which they refused to claim responsibility for when I returned. They charged my insurance for parts they didn t replace, which they credited one after I warned them. Then billed insurance for factory parts, when they told me after me begging for factory, they only use after market.Their marketing is they have a 100% satisfaction and cover their work. Not true. Wish I could add video and pictures of their work.Services: Painting, Body & Trim, Air conditioning

  Rhye
3 years ago
They repainted my hood after I got a few scratches in it. They managed to perfectly match the paint color and metallic sparkle. You can t tell it was repainted at all. I m very impressed with their work. I honestly can t even tell the difference between the hood now and before it was scratched.

  Krystal Melland
3 years ago
Kevin was absolutely fantastic to work with during such a hard and difficult time while dealing with being in a car accident; especially with my husband and I not living in the same city where the actual accident occurred and where our truck was being repaired (my husband works out of town and was involved in a Hit & Run accident; they found the guy who didn't have insurance, was under the influence of drugs, wasn't driving a vehicle that was registered, nor was it his, he also took off; so long story short it was a high stress situation to deal with in the first place)...we live over 6 hours away from Olympia, WA and can't thank Kevin and his team enough for EVERYTHING they did for us even that far away...our truck looks amazing and you would never be able to tell it was involved in an accident that caused well over $7,000 worth of damages!We highly recommend Capitol Collision Center for any repair work needed, if we ever had something happen again (fingers crossed it doesn't) we would definitely come back to Capitol.Services: Painting, Body & Trim, Welding

  Betty White 122
5 months ago
If you have an older vehicle do not come here. All they want is insurance money they do not want to help you with a project

  Steven Zimmerman
7 years ago
I first discovered Capital Collision Center after a poor quality repair at another shop 5 years ago. They listened to my concerns and corrected all the work the previous shop did poorly. The car had a tinted clear which is very difficult to match and they did an excellent job. Since then I have had other work completed there and have referred friends who have all had incredibly good experiences. Capital Collision Center is by far the best for quality work and great customer service. They make sure the job is done right and put customers first. Highly Recommended.

  greg daniels
5 years ago
Poor customer service from these guys. I have been doing business with these guys for a long time. I brought my vehicle in to get repaired a couple weeks ago and the customer service was awful. All they wanted to do is to argue with me about the billing. I had a complete estimate from them before I took my vehicle in but they wanted to charge more. I finally had a conversation with Rick the manager and he did fixed the problem but he seem like he wanted to argue with me too. Seems like they have gotten to big. I will not be doing anymore busy with this body shop and will not be referring people here.